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We Can All Learn From Crypto.com’s Hack and Response

Perficient

As soon as its risk management system discovered the attack, it suspended withdrawals across the platform, reimbursed customers who were affected, and “revamped and migrated to a completely new 2FA infrastructure,” according to the company statement. However, implementing an end-to-end MFA program is challenging.

Security 294
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Learn More About 3 Tier Support in MSO

Perficient

Managed service offerings (MSO) is the department in an organization responsible for all application support activities. Typically, MSO tracks and reviews weekly report on the following deliverables: Incident, problem, and change management. SLA compliance based on incident priority. Problem management and stability analysis.

Analysis 294
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‘New Year, New Me’ CX Edition

Gonzobanker

When it comes to client experience in banking, the last three years have been a long, reactionary grind of responding to COVID, a white-hot labor market driving up turnover, and rapidly shifting competitive dynamics. New client onboarding is mapped out with automated marketing touchpoints if an account is opened digitally.

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Recap of Money 20/20 USA 2023 and 10 Banking Thoughts

South State Correspondent

As can be seen, the conference largely revolved around payments, artificial intelligence, fintech partnerships/management, regulation, and fraud/identity in its various forms. Generative AI: Traditional AI was ever-present in touted solutions regarding fraud, risk management, and the customer experience. Maybe a topic for next year?

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What are power skills?

Independent Banker

If candidates didn’t come from a traditional banking background, the community bank knew it needed to provide a solid knowledge base for them, while thinking more creatively about its leadership development and career ladder opportunities. 10 power skills to encourage in your staff. Visit ICBA Community Banker University to learn more.

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How Genesys Is Personalizing Call Center Interactions

PYMNTS

Call center providers have two options to keep up with the increase in interactions, according to Paul Lasserre, vice president of product management and artificial intelligence (AI) at Genesys. That’s information about your market, your product, your trends – all of which you can leverage for your targeting, marketing and feedback.”. “It

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Career Growth at Perficient: “Never Waste a Day”

Perficient

Art Quinn, general manager of Minneapolis, take great pride in the culture of his team. With than in mind retaining and growing top talent is a critical success factor, so we don’t consider moving units as a loss to our local market but rather a strengthening of our overall team and offering. ” Importance of BU Leadership.