The Digital Customer is Here to Stay – Five Principles to Keep Them Engaged

Accenture

In my first blog in this short series on how the behaviour of UK financial services customers has changed amid the pandemic, I looked at the way COVID-19 has accelerated consumers’ migration to digital banking services. Uncategorized Customer behaviour Digital Banking digital services

Finding the Human Touch in an Increasingly Digital World

Accenture

The spike in demand for digital banking experiences caused by the COVID-19 pandemic has already reshaped the global banking industry. As our recent Global Banking Consumer Study found, the pandemic has driven a huge shift towards digital interactions in every market.

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Digital Banking for the Poor

Chris Skinner

I have a few friends around the world that I pick up on, and The World Bank and CGAP are amongst that crew. Digital Bank Future Grid Numbers

Customers don’t want digital banking

Chris Skinner

So my snarky little friend Ron Shevlin wrote a piece on Forbes claiming that Americans don’t want a digital bank. As the guy who wrote the book Digital Bank you might think I would take offence to such a statement, but no. I agree with his content, just not his … The post Customers don’t want digital banking appeared first on Chris Skinner's blog. Digital Bank Fintech Future Grid Opinion

UK Digital Bank Revolut Introduces Daily Interest On Savings

PYMNTS

London FinTech and digital bank Revolut is introducing daily interest on Savings Vaults for standard plan users, with no fees or minimum balance requirements, the company said in a press release emailed to PYMNTS on Friday (July 23). .

Advances in Digital Banking

Mobile Payments Today

The world of banking continues to change and evolve

Digital Banks And AI Firms Target IPOs  

PYMNTS

But beyond that splashy debut, the PYMNTS SPAC/IPO Tracker showed some incremental growth in financial services – specifically, banking and payment listings. Digital Banking and AI, Too . IPO artificial intelligence Digital Banking Editors' Picks ipo News SPAC What Is Investing

Juniper Research sees digital banking poised for growth

Mobile Payments Today

Digital banking is poised to take off as incumbent banks move much of their business to mobile channels to compete against a new generation of digital-only startups

Bright Spots In Retail And Digital Banking

PYMNTS

And in banking, self-service technologies have become even more popular, while in authentication, artificial intelligence (AI) can power smooth onboarding. 41% : Share of North American consumers who are more likely to open a bank account digitally.

Digital banks have fast and regular communication

Chris Skinner

A further aspect of the digital banks I am talking with is that they have reviews all the time. It is quick, frequent and informal unlike the old industrial … The post Digital banks have fast and regular communication appeared first on Chris Skinner's blog. Digital Bank GridNot formal reviews, but fast meetings with the business people, designers, developers and even audit and compliance all around the table.

Little Bó peeps … creeps … and sleeps … why big banks fail at digital banks

Chris Skinner

In the latest example of a bank that couldn’t hack the digital bank market, RBS gave up on Bó last week. It surprised me as the bank only launched last November, to a fanfare of £100 million investment and the acquisition of the start-up they had been co-funding, Loot.

The CEO and Chair make digital banking work

Chris Skinner

I claim that most of the banks embracing true digital transformation and not just treating digital as a channel, are led by people who understand technology. They have a leadership team who are passionate about digitalisation, and see it as a core raison d’etre of the bank’s future. Not just … The post The CEO and Chair make digital banking work appeared first on Chris Skinner's blog. Digital Bank Grid

Digital banks are led by clear customer-obsessed principles

Chris Skinner

Another key factor of the digital banks I’m talking to is that the customer is their primary focus. This is something I’ve found quite rare in most banks, as the retail customer is … The post Digital banks are led by clear customer-obsessed principles appeared first on Chris Skinner's blog. Digital Bank GridNot the shareholder, the investor, the quarterly bonus, the dividend yield or the cost-income ratio. The customer.

Indonesia's Digital Bank Jago Taps Tech Data For User Profiles

PYMNTS

Indonesian digital bank Jago is planning to create user profiles from technology data that will help it develop and market financial products according to customers’ lifestyles, Reuters reported. .

What Digital Banks Are Doing Right

PYMNTS

The past several years have been good times for digital banking players popping up to challenge traditional brick-and-mortar financial institutions for market share, but recent months have accelerated that trend into overdrive.

Digital Banking Gaining Scores Of New Users

PYMNTS

Migration to mobile and digital banking ramped up during the pandemic. It’s one of numerous revelations in PYMNTS’ Leveraging The Digital Banking Shift Report , a collaboration with Feedzai , based on a survey of nearly 2,200 U.S. percent of mobile banking users and 53.1

Digital Banking Apps Vs The Establishment

PYMNTS

Dubbed “challenger banks” for shaking up the status quo of banking as we’ve always known it, digital banks with awesome apps are the FinTech alternative to more staid financial institutions whose roots go deep, but may also seem a bit dazed by the pace of tech change to the their sector.

Digital Bank Brings Special Treatment To Debt-Strapped Doctors

PYMNTS

In an interview with PYMNTS, Jamie Warder , executive vice president and head of Digital Banking at KeyCorp, said that a new digital bank geared toward healthcare professionals can help them chart a new path toward financial health. Physician, heal thyself — financially.

Digital banking? Isn’t that just an app?

Chris Skinner

I meet a lot of senior executive teams of large banks. I talk to them about the fintech world of change and how millennials are reshaping banking, from Stripe, started by two … The post Digital banking? Digital Bank Grid OpinionSome are visionary, many are committed and a large number understand that life is changing. Few understand how.

Digital banks look more like Big Tech and vice versa

Chris Skinner

I found it interesting to hear that many of the banks focused upon digital are studying, visiting, talking to and hiring people from the Big Tech firms. I always remember the comment … The post Digital banks look more like Big Tech and vice versa appeared first on Chris Skinner's blog. Digital Bank Grid

Are you really a digital bank? (just shake it off)

Chris Skinner

I was in a conversation the other day where someone asked me how I can tell if a bank is really trying to be a digital bank or just a bank. I … The post Are you really a digital bank? Digital Bank Grid OpinionOff-the-cuff I immediately said that I have a litmus test to work out the answer to that question. just shake it off) appeared first on Chris Skinner's blog.

Positive Developments In Retail And Digital Banking

PYMNTS

Kohl’s reported that its store sales soared during its most recent quarter, while the retailer’s digital sales climbed year over year. And in banking, credit unions (CUs) can close the gap between their own innovation agendas and the expectations of members.

Digital banks are 35+ times more productive than traditional banks

Chris Skinner

I’m launching the new book Digital Human in New York on the evening of April 12. BTW, I’ve also heard a lot of people have been frustrated that Amazon cancelled their pre-orders of the new … The post Digital banks are 35+ times more productive than traditional banks appeared first on Chris Skinner's blog. Blog Index Case Studies Chris Skinner Digital Bank Fintech Future Grid Inclusion Innovation Mobile Numbers Opinion Payments Technology

Advances in Digital Banking

Mobile Payments Today

The world of banking continues to change and evolve

The Race To The Cloud: Will Digital Banks Win?

PYMNTS

Financial institutions (FIs) are feeling the pressure to offer increasingly personalized, digital-first services to keep customers satisfied. Developments Around The Cloud Banking World. British FI Lloyds Bank is moving forward on its digital journey with the help of a few partners.

NCR Tapped By U.S. Century Bank For Digital Banking Technology

PYMNTS

Century Bank chose NCR Corporation to enhance the online banking experience for companies and individuals, according to a Wednesday (May 19) announcement. NCR’s capacity to offer Spanish-language support was among the primary reasons the bank tapped NCR. Century Bank What's Hot

Four digital banking trends to watch in 2020

Mobile Payments Today

The growing phenomenon of direct, digital banking and Silicon Valley's entry into the payments business are posing a series of challenges to traditional banking institutions.

Report: Mobile Payments App Ualá To Acquire Digital Bank Wilobank

PYMNTS

Argentina’s mobile payments app Ualá plans to acquire Wilobank , the country’s first digital bank, Bloomberg reported on Friday (April 9), citing people with knowledge of the matter. Bloomberg cited data from the Central Bank of Argentina from September 2020.

FinTechs Vie For Digital Banking Licenses In Malaysia

PYMNTS

Grab and AirAsia are among the 12-plus companies in Southeast Asia hoping to land a digital banking license in Malaysia, Reuters reported on Thursday (July 1), citing sources. By way of comparison, Singapore requires banking license applicants to have about S$1.5

Voyager Nabs $167M, Prepares To Launch Digital Bank in Philippines

PYMNTS

The company plans to build up its FinTech division, PayMaya Philippines, and expand into digital banking and financial services. “We We have seen a quantum leap for digital payments adoption in the Philippines over the past year,” said Orlando B.

Digital Bank in one picture

Chris Skinner

I spent a day working on a bank’s digital strategies the other day. So what this … Digital Bank GridIt was a fascinating day and, as is the norm with some of these offsites, a scribe artiste was scribbling my ramblings on a chart. The summary I like so much that I thought it was worth sharing here.

Digital Banking Apps Ranked And Ready For 2021

PYMNTS

Digital banking took off this year as pandemic lockdowns and disrupted routines led people to seek better, faster, more personalized forms of banking. There are two notable changes atop this new Provider Ranking of Digital Banking Apps.

Digital Banking Apps All Tied Up In New Provider Ranking

PYMNTS

If you recall the previous Provider Ranking of Digital Banking Apps , put it out of your mind. 3, while Starling Bank levitates three chart positions to score No. 5 is the Current banking app, closing out the Top 5.

Becoming a Digital Bank: the how and why

Chris Skinner

Starting From Scratch – The Path for Western FinTech It would be incorrect to call Chris Skinner an industry old hat, since despite his 10+ years in the FinTech industry, he’s known for being on the … The post Becoming a Digital Bank: the how and why appeared first on Chris Skinner's blog. Digital Bank Fintech GridI recently had a chat with Monica Murthy of Empire Startups. Here’s the low-down.

Digital Banking, Millennially Mobile

PYMNTS

Banking has gone beyond the branch, and financial services are increasingly rendered in bits and bytes. As found by the Digital Banking Tracker , the younger generation is apt to use apps, especially when it comes to navigating accounts. Data: 31 percent: Share of consumers who use mobile banking apps more often than other apps. 16 percent: Estimated CAGR of the global digital banking market through 2024.