The Digital Customer is Here to Stay – Five Principles to Keep Them Engaged

Accenture

In my first blog in this short series on how the behaviour of UK financial services customers has changed amid the pandemic, I looked at the way COVID-19 has accelerated consumers’ migration to digital banking services. Uncategorized Customer behaviour Digital Banking digital services

Finding the Human Touch in an Increasingly Digital World

Accenture

The spike in demand for digital banking experiences caused by the COVID-19 pandemic has already reshaped the global banking industry. As our recent Global Banking Consumer Study found, the pandemic has driven a huge shift towards digital interactions in every market.

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Digital Banking for the Poor

Chris Skinner

I have a few friends around the world that I pick up on, and The World Bank and CGAP are amongst that crew. Digital Bank Future Grid Numbers

Growth beyond digital banking: A new day dawns

Accenture

It’s time to stop talking about digital banking as though it’s an end game. Today’s digitalization is just the first step in the more holistic transformation to come. The post Growth beyond digital banking: A new day dawns appeared first on Accenture Banking Blog.

Customers don’t want digital banking

Chris Skinner

So my snarky little friend Ron Shevlin wrote a piece on Forbes claiming that Americans don’t want a digital bank. As the guy who wrote the book Digital Bank you might think I would take offence to such a statement, but no. I agree with his content, just not his … The post Customers don’t want digital banking appeared first on Chris Skinner's blog. Digital Bank Fintech Future Grid Opinion

10 trends shaping post-digital banking innovation

Accenture

But the COVID-19 pandemic has been a watershed moment for banking visible in real-time. Each new day in 2022 takes us further into this new era of banking. Today’s banks are more intentional that reactive, more likely to challenge conventions than respect….

Trends 404

Advances in Digital Banking

Payments Dive

The world of banking continues to change and evolve

What Digital Banks Are Doing Right

PYMNTS

The past several years have been good times for digital banking players popping up to challenge traditional brick-and-mortar financial institutions for market share, but recent months have accelerated that trend into overdrive.

Juniper Research sees digital banking poised for growth

Payments Dive

Digital banking is poised to take off as incumbent banks move much of their business to mobile channels to compete against a new generation of digital-only startups

The CEO and Chair make digital banking work

Chris Skinner

I claim that most of the banks embracing true digital transformation and not just treating digital as a channel, are led by people who understand technology. They have a leadership team who are passionate about digitalisation, and see it as a core raison d’etre of the bank’s future. Not just … The post The CEO and Chair make digital banking work appeared first on Chris Skinner's blog. Digital Bank Grid

Digital Banking Apps Vs The Establishment

PYMNTS

Dubbed “challenger banks” for shaking up the status quo of banking as we’ve always known it, digital banks with awesome apps are the FinTech alternative to more staid financial institutions whose roots go deep, but may also seem a bit dazed by the pace of tech change to the their sector.

Digital banks have fast and regular communication

Chris Skinner

A further aspect of the digital banks I am talking with is that they have reviews all the time. It is quick, frequent and informal unlike the old industrial … The post Digital banks have fast and regular communication appeared first on Chris Skinner's blog. Digital Bank GridNot formal reviews, but fast meetings with the business people, designers, developers and even audit and compliance all around the table.

Digital Banking Gaining Scores Of New Users

PYMNTS

Migration to mobile and digital banking ramped up during the pandemic. It’s one of numerous revelations in PYMNTS’ Leveraging The Digital Banking Shift Report , a collaboration with Feedzai , based on a survey of nearly 2,200 U.S. percent of mobile banking users and 53.1

Digital banks are led by clear customer-obsessed principles

Chris Skinner

Another key factor of the digital banks I’m talking to is that the customer is their primary focus. This is something I’ve found quite rare in most banks, as the retail customer is … The post Digital banks are led by clear customer-obsessed principles appeared first on Chris Skinner's blog. Digital Bank GridNot the shareholder, the investor, the quarterly bonus, the dividend yield or the cost-income ratio. The customer.

Little Bó peeps … creeps … and sleeps … why big banks fail at digital banks

Chris Skinner

In the latest example of a bank that couldn’t hack the digital bank market, RBS gave up on Bó last week. It surprised me as the bank only launched last November, to a fanfare of £100 million investment and the acquisition of the start-up they had been co-funding, Loot.

Digital banking? Isn’t that just an app?

Chris Skinner

I meet a lot of senior executive teams of large banks. I talk to them about the fintech world of change and how millennials are reshaping banking, from Stripe, started by two … The post Digital banking? Digital Bank Grid OpinionSome are visionary, many are committed and a large number understand that life is changing. Few understand how.

Are you really a digital bank? (just shake it off)

Chris Skinner

I was in a conversation the other day where someone asked me how I can tell if a bank is really trying to be a digital bank or just a bank. I … The post Are you really a digital bank? Digital Bank Grid OpinionOff-the-cuff I immediately said that I have a litmus test to work out the answer to that question. just shake it off) appeared first on Chris Skinner's blog.

Digital banks are 35+ times more productive than traditional banks

Chris Skinner

I’m launching the new book Digital Human in New York on the evening of April 12. BTW, I’ve also heard a lot of people have been frustrated that Amazon cancelled their pre-orders of the new … The post Digital banks are 35+ times more productive than traditional banks appeared first on Chris Skinner's blog. Blog Index Case Studies Chris Skinner Digital Bank Fintech Future Grid Inclusion Innovation Mobile Numbers Opinion Payments Technology

The Race To The Cloud: Will Digital Banks Win?

PYMNTS

Financial institutions (FIs) are feeling the pressure to offer increasingly personalized, digital-first services to keep customers satisfied. Developments Around The Cloud Banking World. British FI Lloyds Bank is moving forward on its digital journey with the help of a few partners.

Digital banks look more like Big Tech and vice versa

Chris Skinner

I found it interesting to hear that many of the banks focused upon digital are studying, visiting, talking to and hiring people from the Big Tech firms. I always remember the comment … The post Digital banks look more like Big Tech and vice versa appeared first on Chris Skinner's blog. Digital Bank Grid

Four digital banking trends to watch in 2020

Payments Dive

The growing phenomenon of direct, digital banking and Silicon Valley's entry into the payments business are posing a series of challenges to traditional banking institutions.

Majority launches digital banking products for immigrants

Bank Innovation

Majority, a digital banking platform aimed at immigrant communities, launched to U.S. Carousel Customer Experience Product Design Retail Banking Majority Nova Credit Remitly Visaconsumers this week after a four-month beta test.

Virtual Account Numbers Facilitate International Digital Banking

PYMNTS

To serve eCommerce companies’ needs, as transactions continue to shift online, banking needs to go digital, too. As has been profiled in this space previously, virtual IBANs serve as reference numbers issued by banks.

Advances in Digital Banking

Payments Dive

The world of banking continues to change and evolve

Deep Dive: Strategizing Transparent, Holistic Digital Banking Transformations

PYMNTS

Banks do not always have the budgets or resources to craft cutting-edge online and mobile experiences, although they can no longer afford to put off digital transformations. One study recently determined that the number of digital banking users is expected to exceed 3.6

The death of the ‘omnichannel’ in digital banking

American Banker

Digital banking Leaders Technology

PSCU: Digital Banking Helps Credit Unions Compete With Larger Banks

PYMNTS

The pandemic is reshaping banking. The conversation came against a backdrop where, as noted in a recent PYMNTS Tracker , a majority of Americans did their banking online last year. They can do it all much more conveniently because of the CU’s investment in that digital space.”.

Digital Bank in one picture

Chris Skinner

I spent a day working on a bank’s digital strategies the other day. So what this … Digital Bank GridIt was a fascinating day and, as is the norm with some of these offsites, a scribe artiste was scribbling my ramblings on a chart. The summary I like so much that I thought it was worth sharing here.

Digital Banking Apps Ranked And Ready For 2021

PYMNTS

Digital banking took off this year as pandemic lockdowns and disrupted routines led people to seek better, faster, more personalized forms of banking. There are two notable changes atop this new Provider Ranking of Digital Banking Apps.

Lumin Partners With JAXFCU On Digital Banking Integration

PYMNTS

JAXFCU set out to find a digital services provider that would fully integrate with other offerings, and it found an ideal solution in Lumin Digital, which provides "seamless integration" that enables members of the CU to utilize both mobile and web channels.

Becoming a Digital Bank: the how and why

Chris Skinner

Starting From Scratch – The Path for Western FinTech It would be incorrect to call Chris Skinner an industry old hat, since despite his 10+ years in the FinTech industry, he’s known for being on the … The post Becoming a Digital Bank: the how and why appeared first on Chris Skinner's blog. Digital Bank Fintech GridI recently had a chat with Monica Murthy of Empire Startups. Here’s the low-down.

Millennial-Focused Digital Bank Empower Finance Raises $20M

PYMNTS

San Francisco-based Empower Finance, a mobile banking app aimed at helping millennials save wealth, has raised $20 million in a Series A funding round led by Defy Ventures and Icon Ventures, according to a report. The digital banking field is fraught with competition.

5 trends in digital banking

BankInovation

The very fabric of banking and financial services is changing: What was once a digital supplement to in-person services is becoming the standard of business. trillion Royal Bank […]. Center of Excellence Citi cryptocurrency digital banking Premium RBC

5 people you’ll hear at Digital Banking 2022

American Banker

Digital banking Fintech

Branch, call center use is growing alongside digital banking

American Banker

Digital banking