INDUSTRY INSIGHTS YOUR PEERS ARE READING
A recent Fiserv survey confirms—among other insights—that trust remains a primary driver behind the public’s preference for bona fide banks over non-bank alternatives. MORE
Big brands are opening big stores in big cities, but Nike is taking a decidedly digital approach with its New York City flagship: that is, the customer payment and shopping experience in the new space is powered by mobile technology. MORE
But I must admit that I hear some pretty lame excuses from people that don’t think training or professional development are important. Here are 3: Why should we hire consultants or trainers from the outside when we can do all of the training in-house? Training costs too much. If we provide all of this training, our best employees will just leave for better opportunities. “You don’t build a business. MORE
Target is rolling out a new discount brand, dubbed Smartly, intended to appeal to millennials. The line will include the kinds of household essentials that they might need in their apartments or starter homes, like dish soap and toilet paper. MORE
Guest Blog Post by Gregory LaMothe, President of Action Systems Training. Many years ago I worked for a sales training consulting firm, and like all such firms we had a number of “shelf” programs for Business, Commercial and Corporate Banking. Does it surprise you that people don’t volunteer to change behavior following training? Now let’s talk about your investment in training your team. MORE
Along the way, training employees to work with new systems is not always easy — especially if they have to learn multiple new systems in a short span of time as their employer overhauls the organization’s functions and roles. Training People and AI to Work Together. It is much better to conduct training on the go, right in the work environment where the employee can apply the new skill immediately, hands-on. MORE
For those of us who work in Corporate America, whether it be at a financial institution or any other company, ethics and compliance training is a familiar, and often mundane, part of our job responsibilities. Training historically has been designed to ‘check the boxes’ and provide the required information but rarely does it engage the. The post Ethics and Compliance Training: It’s Getting Better All the Time appeared first on Deluxe FS. MORE
Blockchain has come a long way over that last few years. Since bursting onto the scene as the rails guiding the fast-growing and mysterious cryptocurrency known as bitcoin, blockchain has become an accepted and important part of the financial infrastructure. MORE
The train connects the U.K. High-speed rail service Eurostar is adding Google Pay support to its service in an effort to reduce the usage of paper tickets, according to reports. With the Google Pay tickets feature, customers using Google Pay on an Android 5.1 MORE
Livekick delivers real-time personal training through video on devices ranging from phones to laptops and tablets, or streamed to a smart television. Trainers go through a rigorous training process for providing live, equipment-free workouts via video. MORE
Another quarterly earnings reports, another rush of pleased Amazon investors hurrying to boost the stock in after-hours trading — Amazon stock jumped 4.1 percent in after-hours trading, despite notching the rare miss on revenue expectations. Profit expectation doubled analysts’ forecasts, which helped instill confidence, as did continued strength in the Amazon Web Services business and emerging strength of its advertising business. Moreover, R.J. MORE
As an agency, we have had the opportunity to train hundreds of executives and there are a few tips that go a long way toward ensuring that an upcoming media interview converts into great media coverage: Public Relations MORE
To enhance the training of its employee associates, Walmart is investing in virtual reality (VR) to help employees experience retail situations like the Black Friday rush. Retail Black Friday employee training News Oculus virtual reality walmart What's Hot MORE
Walmart has announced it’s expanding it virtual reality (VR) employee training and development program to its more than 1 million associates in the U.S. Starting next month, four Oculus VR headsets will be sent to every Walmart supercenter and two units to every Neighborhood Market and discount store, giving every associate access to the same training that managers and department managers receive at the Walmart U.S. MORE
Comerica Bank’s innovation team thinks so, which is why the bank is using virtual reality to train its employees, or “dabbling in futurism,” as Geoff Novak, Comerica’s senior technology and innovation executive, calls it. “A MORE
Amazon is partnering with nonprofit organization FareStart to launch a job training program in Seattle’s South Lake Union neighborhood. The initiative will also bring five new eateries to Seattle, which will serve as the training location for those enrolled in the program and help people in entry-level foodservice jobs attain the skills needed to earn a higher income. Amazon’s generous support will help us train more people to fill those vacant positions.”. MORE
The trouble with a fast-moving train, however, is that jumping on and holding on can be tricky – and consumers and businesses can sometime struggle to be fully aware and caught up on those advances. MORE
The right training unifies a credit union: employee-to-employee and branch-to-branch , enhancing member experiences at every level. But, not all training is equal in quality and effectiveness. What credit unions should consider is training that gains a unified base of knowledge , creating a common vision and shared strategies, practices and expectations. Only proper training can do all that. Training should stress how internal support for members is paramount. MORE
Thousands of bank executives are waking up saying, “SALES training! It’s SALES training we need.” Sales training is fine, but it’s NOT what you need to solve your problem and create a sustainable solution. You don’t have a sales training issue…you have a confidence issue. MORE
So what if you allocated more of your sales training budget to your bank’s sales managers, taking some of what you currently spend on programs for your front-line sales team and investing more in their coaches? Sales management training is an afterthought, usually included after the Training Director or outside consultants insist on a (very abbreviated) Executive Overview so that sales managers “know what’s being discussed” in the sales training sessions. MORE
The study revealed in tests involving 70 listeners that a model trained on 5,000 utterances from seven different speakers resulted in more natural-sounding speech than one that was trained on 15,000 utterances from a single speaker. MORE
A popular photo app called Ever, which was ostensibly used for cloud storage of photos, has been using customer pictures to train facial recognition AI software, according to a report by CNBC. Some users were not aware their photos were being used to train an artificial intelligence program. MORE
One of the biggest ways FinTech firms have been able to gain a competitive edge on traditional banks, for small business (SMB) customers, is through relationship-building. Banks are shuttering their physical branch locations at the fastest pace in years, according to The Wall Street Journal ( WSJ ). MORE
Guest Blog Post by Gregory LaMothe, President of Action Systems Training. Many years ago I worked for a sales training consulting firm, and like all such firms we had a number of “shelf” programs for Business, Commercial and Corporate Banking. Does it surprise you that people don’t volunteer to change behavior following training? Now let’s talk about your investment in training your team. MORE
Amazon has really trained us,” Barker said. And now, with the rollout of Amazon Prime Now, which delivers products in a day’s time at no extra cost to Prime members, the retail giant is training consumers to believe that they should get products as quickly as possible without having to pay for them, he said. “It’s Keeping hands off a mobile phone, it appears, is no easy feat. MORE
Cubic Corporation announced Monday (November 26) that its Cubic Transportation Systems unit and Transport for New South Wales will expand the contactless payment system to cover Sydney’s train network. MORE
Merchants of all shapes and sizes are going after omnireadiness at full throttle these days. According to the Q4 2016 PYMNTS OmniReadi Index™ , being OmniReadi is no longer a priority for just the top-performing merchants. MORE
Most virtual assistants are reactive, but Capital One is training its virtual assistant, Eno, to be proactive, according to Ken Dodelin, VP of conversational AI products at the bank. MORE
From now on, Trenord season passes and train tickets can be bought directly from a smartphone without using credit cards. Trenord is the first public transport operator to integrate Satispay, Fintech News Payments Asia Europe news Satispay US MORE
Properly trained employees can help keep companies regulatory-compliant, increase sales, and gain the trust of customers and prospects. Financial services companies should have established standard operating procedures and training materials for all levels of employees, with oversight by managers. These training materials should stress the importance of ethical practices and provide employees with clear details regarding what is considered good or bad conduct. MORE
When first asked if technology training differs much from the other types of training credit unions tend to do, Dixie Abramian, CME, CSE, responds, “not necessarily. The post Is tech training different from other types of training? MORE
So what if you allocated more of your sales training budget to your bank’s sales managers, taking some of what you currently spend on programs for your front-line sales team and investing more in their coaches? Sales management training is an afterthought, usually included after the Training Director or outside consultants insist on a (very abbreviated) Executive Overview so that sales managers “know what’s being discussed” in the sales training sessions. MORE
One problem with training bank staff is the proverbial “Man with a hammer syndrome.” The problem is that bank staff needs to be trained with new mental (or physical) models so that they have more tools than just a hammer. MORE
In exchange for your email, Tony will send you a short sales training video a week for a... The post FREE SALES TRAINING! Tony Morris, one of the UK’s leading sales trainers, has offered potential clients an amazing deal. MORE
It was a fun meeting and covered the in’s and out’s of closed versus open APIs, the implications of allowing Trusted Third Parties (TTPs) access to the bank’s … The post APIs is all about trains, ships and standards appeared first on Chris Skinner's blog. We had a meeting of the Financial Services Club in Oslo last night, talking about the Payment Services Directive 2 (PSD2) and Open APIs (Application Program Interfaces). MORE
I’ve written before about the need for financial institutions to train their sales associates. Continue reading Don’t worry about training your staff and having them leave – worry about not training them and having them stay at Bank Marketing Strategy + Ideas. MORE
Goldman Sachs is using cyber security war games so that its technology staff will better learn how to fight and prevent threats that could harm the bank and its clients. According to the Financial Times , Goldman is the first financial institution to sign up with U.K.-based based Immersive Labs , which offers learning tests and war games on cyber threats. MORE
Some are ditching old training sessions and trying new things like coaching witnesses on how to report demeaning behavior. Women in Banking Sexual harassment Corporate ethics Workplace culture Training Regional banks Regions Bank Ally Financial Wells Fargo CIT GroupStrong policies against sexual harassment appear to be a factor in shielding banks from the public shamings that have occurred in other industries, but even they know they can’t get too complacent. MORE
JPMorgan Chase said it wants to improve training for technology-related jobs and help community college programs. Recruiting Artificial intelligence Machine learning Robotics Training JPMorgan Chase MITThe five-year initiative is one of several the company has announced in recent years in the name of community development. MORE
When Hurricane Matthew’s Category 5 bluster wreaked havoc on U.S. homeowners this fall, thousands were forced to seek shelter far from home, only to later return and find their homes destroyed or severely damaged by the storm. MORE
A simple walkthrough on creating a bank sales training course. See how to train and assess communication skills through dialogue simulations. Sponsored Technology simulation TalkMaster MORE
Recent data on training and how it relates to innovation draws a few interesting conclusions Bank Performance Financial Research Human Resources Feature Management Financial Trends Performance Tech Management Feature3. 1Management MORE
The National Center for Advanced Payments and Identity Security in Crystal City, Virginia, will be a permanent facility for live educational activities hosted by SCA MORE
Training Related Topics PYMNTS
APRIL 29, 2019
The study revealed in tests involving 70 listeners that a model trained on 5,000 utterances from seven different speakers resulted in more natural-sounding speech than one that was trained on 15,000 utterances from a single speaker.
PYMNTS
NOVEMBER 15, 2018
To enhance the training of its employee associates, Walmart is investing in virtual reality (VR) to help employees experience retail situations like the Black Friday rush. Retail Black Friday employee training News Oculus virtual reality walmart What's Hot
PYMNTS
APRIL 18, 2019
Livekick delivers real-time personal training through video on devices ranging from phones to laptops and tablets, or streamed to a smart television. Trainers go through a rigorous training process for providing live, equipment-free workouts via video.
MZ Bierly Consulting, Inc.
OCTOBER 3, 2016
So what if you allocated more of your sales training budget to your bank’s sales managers, taking some of what you currently spend on programs for your front-line sales team and investing more in their coaches? Sales management training is an afterthought, usually included after the Training Director or outside consultants insist on a (very abbreviated) Executive Overview so that sales managers “know what’s being discussed” in the sales training sessions.
PYMNTS
SEPTEMBER 21, 2018
Walmart has announced it’s expanding it virtual reality (VR) employee training and development program to its more than 1 million associates in the U.S. Starting next month, four Oculus VR headsets will be sent to every Walmart supercenter and two units to every Neighborhood Market and discount store, giving every associate access to the same training that managers and department managers receive at the Walmart U.S.
MZ Bierly Consulting, Inc.
OCTOBER 3, 2017
So what if you allocated more of your sales training budget to your bank’s sales managers, taking some of what you currently spend on programs for your front-line sales team and investing more in their coaches? Sales management training is an afterthought, usually included after the Training Director or outside consultants insist on a (very abbreviated) Executive Overview so that sales managers “know what’s being discussed” in the sales training sessions.
PYMNTS
MAY 9, 2019
A popular photo app called Ever, which was ostensibly used for cloud storage of photos, has been using customer pictures to train facial recognition AI software, according to a report by CNBC. Some users were not aware their photos were being used to train an artificial intelligence program.
PYMNTS
JANUARY 26, 2017
Blockchain has come a long way over that last few years. Since bursting onto the scene as the rails guiding the fast-growing and mysterious cryptocurrency known as bitcoin, blockchain has become an accepted and important part of the financial infrastructure.
PYMNTS
APRIL 17, 2019
The train connects the U.K. High-speed rail service Eurostar is adding Google Pay support to its service in an effort to reduce the usage of paper tickets, according to reports. With the Google Pay tickets feature, customers using Google Pay on an Android 5.1
PYMNTS
FEBRUARY 17, 2017
Amazon is partnering with nonprofit organization FareStart to launch a job training program in Seattle’s South Lake Union neighborhood. The initiative will also bring five new eateries to Seattle, which will serve as the training location for those enrolled in the program and help people in entry-level foodservice jobs attain the skills needed to earn a higher income. Amazon’s generous support will help us train more people to fill those vacant positions.”.
Bank Innovation
DECEMBER 4, 2018
Comerica Bank’s innovation team thinks so, which is why the bank is using virtual reality to train its employees, or “dabbling in futurism,” as Geoff Novak, Comerica’s senior technology and innovation executive, calls it. “A
PYMNTS
NOVEMBER 26, 2018
Cubic Corporation announced Monday (November 26) that its Cubic Transportation Systems unit and Transport for New South Wales will expand the contactless payment system to cover Sydney’s train network.
PYMNTS
DECEMBER 6, 2018
One of the biggest ways FinTech firms have been able to gain a competitive edge on traditional banks, for small business (SMB) customers, is through relationship-building. Banks are shuttering their physical branch locations at the fastest pace in years, according to The Wall Street Journal ( WSJ ).
Bank Innovation
MARCH 22, 2017
A simple walkthrough on creating a bank sales training course. See how to train and assess communication skills through dialogue simulations. Sponsored Technology simulation TalkMaster
BankThink
MARCH 18, 2019
JPMorgan Chase said it wants to improve training for technology-related jobs and help community college programs. Recruiting Artificial intelligence Machine learning Robotics Training JPMorgan Chase MITThe five-year initiative is one of several the company has announced in recent years in the name of community development.
PYMNTS
OCTOBER 10, 2018
Target is rolling out a new discount brand, dubbed Smartly, intended to appeal to millennials. The line will include the kinds of household essentials that they might need in their apartments or starter homes, like dish soap and toilet paper.
Bank Innovation
MARCH 19, 2019
Most virtual assistants are reactive, but Capital One is training its virtual assistant, Eno, to be proactive, according to Ken Dodelin, VP of conversational AI products at the bank.
ForwardBanker
AUGUST 21, 2018
For those of us who work in Corporate America, whether it be at a financial institution or any other company, ethics and compliance training is a familiar, and often mundane, part of our job responsibilities. Training historically has been designed to ‘check the boxes’ and provide the required information but rarely does it engage the. The post Ethics and Compliance Training: It’s Getting Better All the Time appeared first on Deluxe FS.
Bankelele
NOVEMBER 25, 2018
Bloomberg: The Bloomberg Media Initiative Africa Financial Journalism Training program has resumed. After four years of training financial journalists in Kenya, South Africa and Nigeria, the BMIA now moves on to Ghana, Zambia, Tanzania, Cote d’Ivoire and Senegal.
Matt Wilcox Pro
NOVEMBER 5, 2018
A recent Fiserv survey confirms—among other insights—that trust remains a primary driver behind the public’s preference for bona fide banks over non-bank alternatives.
PYMNTS
JUNE 7, 2018
Goldman Sachs is using cyber security war games so that its technology staff will better learn how to fight and prevent threats that could harm the bank and its clients. According to the Financial Times , Goldman is the first financial institution to sign up with U.K.-based based Immersive Labs , which offers learning tests and war games on cyber threats.
Payments
JANUARY 30, 2017
In exchange for your email, Tony will send you a short sales training video a week for a... The post FREE SALES TRAINING! Tony Morris, one of the UK’s leading sales trainers, has offered potential clients an amazing deal.
PYMNTS
OCTOBER 26, 2018
The trouble with a fast-moving train, however, is that jumping on and holding on can be tricky – and consumers and businesses can sometime struggle to be fully aware and caught up on those advances.
PYMNTS
NOVEMBER 16, 2018
Big brands are opening big stores in big cities, but Nike is taking a decidedly digital approach with its New York City flagship: that is, the customer payment and shopping experience in the new space is powered by mobile technology.
William Mills
MAY 16, 2019
As an agency, we have had the opportunity to train hundreds of executives and there are a few tips that go a long way toward ensuring that an upcoming media interview converts into great media coverage: Public Relations
ABA Community Banking
FEBRUARY 13, 2019
Recent data on training and how it relates to innovation draws a few interesting conclusions Bank Performance Financial Research Human Resources Feature Management Financial Trends Performance Tech Management Feature3. 1Management
PYMNTS
JULY 27, 2018
Another quarterly earnings reports, another rush of pleased Amazon investors hurrying to boost the stock in after-hours trading — Amazon stock jumped 4.1 percent in after-hours trading, despite notching the rare miss on revenue expectations. Profit expectation doubled analysts’ forecasts, which helped instill confidence, as did continued strength in the Amazon Web Services business and emerging strength of its advertising business. Moreover, R.J.
PYMNTS
NOVEMBER 3, 2016
When Hurricane Matthew’s Category 5 bluster wreaked havoc on U.S. homeowners this fall, thousands were forced to seek shelter far from home, only to later return and find their homes destroyed or severely damaged by the storm.
PYMNTS
DECEMBER 19, 2016
Merchants of all shapes and sizes are going after omnireadiness at full throttle these days. According to the Q4 2016 PYMNTS OmniReadi Index™ , being OmniReadi is no longer a priority for just the top-performing merchants.
CU Insight
JUNE 11, 2019
When first asked if technology training differs much from the other types of training credit unions tend to do, Dixie Abramian, CME, CSE, responds, “not necessarily. The post Is tech training different from other types of training?
CU Insight
JANUARY 12, 2019
The right training unifies a credit union: employee-to-employee and branch-to-branch , enhancing member experiences at every level. But, not all training is equal in quality and effectiveness. What credit unions should consider is training that gains a unified base of knowledge , creating a common vision and shared strategies, practices and expectations. Only proper training can do all that. Training should stress how internal support for members is paramount.
Perficient Financial Servies
JUNE 13, 2017
Properly trained employees can help keep companies regulatory-compliant, increase sales, and gain the trust of customers and prospects. Financial services companies should have established standard operating procedures and training materials for all levels of employees, with oversight by managers. These training materials should stress the importance of ethical practices and provide employees with clear details regarding what is considered good or bad conduct.
PYMNTS
DECEMBER 19, 2016
Amazon has really trained us,” Barker said. And now, with the rollout of Amazon Prime Now, which delivers products in a day’s time at no extra cost to Prime members, the retail giant is training consumers to believe that they should get products as quickly as possible without having to pay for them, he said. “It’s Keeping hands off a mobile phone, it appears, is no easy feat.
Banker to Banker
MARCH 31, 2015
One problem with training bank staff is the proverbial “Man with a hammer syndrome.” The problem is that bank staff needs to be trained with new mental (or physical) models so that they have more tools than just a hammer.
The Emmerich Group
MARCH 11, 2013
Thousands of bank executives are waking up saying, “SALES training! It’s SALES training we need.” Sales training is fine, but it’s NOT what you need to solve your problem and create a sustainable solution. You don’t have a sales training issue…you have a confidence issue.
BankThink
FEBRUARY 12, 2018
Some are ditching old training sessions and trying new things like coaching witnesses on how to report demeaning behavior. Women in Banking Sexual harassment Corporate ethics Workplace culture Training Regional banks Regions Bank Ally Financial Wells Fargo CIT GroupStrong policies against sexual harassment appear to be a factor in shielding banks from the public shamings that have occurred in other industries, but even they know they can’t get too complacent.
Mobile Payments Today
FEBRUARY 23, 2016
The National Center for Advanced Payments and Identity Security in Crystal City, Virginia, will be a permanent facility for live educational activities hosted by SCA
MZ Bierly Consulting, Inc.
JULY 6, 2015
Guest Blog Post by Gregory LaMothe, President of Action Systems Training. Many years ago I worked for a sales training consulting firm, and like all such firms we had a number of “shelf” programs for Business, Commercial and Corporate Banking. Does it surprise you that people don’t volunteer to change behavior following training? Now let’s talk about your investment in training your team.
MZ Bierly Consulting, Inc.
JULY 6, 2015
Guest Blog Post by Gregory LaMothe, President of Action Systems Training. Many years ago I worked for a sales training consulting firm, and like all such firms we had a number of “shelf” programs for Business, Commercial and Corporate Banking. Does it surprise you that people don’t volunteer to change behavior following training? Now let’s talk about your investment in training your team.
Long Lasting Ideas
MARCH 28, 2016
I’ve written before about the need for financial institutions to train their sales associates. Continue reading Don’t worry about training your staff and having them leave – worry about not training them and having them stay at Bank Marketing Strategy + Ideas.
PYMNTS
OCTOBER 9, 2017
Along the way, training employees to work with new systems is not always easy — especially if they have to learn multiple new systems in a short span of time as their employer overhauls the organization’s functions and roles. Training People and AI to Work Together. It is much better to conduct training on the go, right in the work environment where the employee can apply the new skill immediately, hands-on.
Let's Talk Payments
OCTOBER 16, 2017
From now on, Trenord season passes and train tickets can be bought directly from a smartphone without using credit cards. Trenord is the first public transport operator to integrate Satispay, Fintech News Payments Asia Europe news Satispay US
Your Full Potential
APRIL 11, 2016
But I must admit that I hear some pretty lame excuses from people that don’t think training or professional development are important. Here are 3: Why should we hire consultants or trainers from the outside when we can do all of the training in-house? Training costs too much. If we provide all of this training, our best employees will just leave for better opportunities. “You don’t build a business.
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