Trending Articles

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CFPB $8 late fee cap edges toward reality

Payments Dive

Despite an industry-backed lawsuit seeking to stop the Consumer Financial Protection Bureau’s new $8 late fee rule, bank card issuers are bracing for potential implementation.

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Driving Inclusion Through Effective Communication: 5 Strategies for Financial Leaders

Jack Henry

Diversity, equity, inclusion, and belonging (DEIB) are more than just buzzwords ; they are essential components of a successful and sustainable business. As we celebrate National Diversity Awareness Month, I want to talk about the positive impact leaders can have on DEIB within their organizations.

Strategy 158
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Bank Customer Experience Podcast: How to pull off a successful branch renovation

ATM Marketplace

For the premiere episode of the Bank Customer Experience podcast, Bradley Cooper, editor of ATM Marketplace interviewed Jean-Pierre Lacroix, founder and president of design firm Shikatani Lacroix Design, to learn more about how banks can discover the secret ingredients of branches to deliver the best return-on-experience for customers.

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57 questions financial institutions should ask about AI

BankInovation

AI continues to take the financial services industry by storm, but as the mega-big banks implement internal AI councils, hire chief data officers and invest heavily in the tech, many institutions are still asking “Where do we start our AI journey?

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Digital Transformation: Accelerating ROI and Growth in Commercial Lending

Now is the time for lenders to prioritize their digital transformation initiatives in preparation for the lending rebound. Rising competition and ever-increasing customer demands for speed and efficiency are forcing financial institutions to embrace digital transformation. This shift can feel overwhelming—where do you begin? This infographic illustrates automation demands and shows you how loan document automation serves as an essential step to increase profits and provide the best lending exper

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Making way for women leaders

ABA Community Banking

How organizations can support the advancement of women to the highest levels The post Making way for women leaders appeared first on ABA Banking Journal.

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Credit Card Lingo Demystified!

BankBazaar

Confused by Credit Card jargon? Feeling lost in a sea of APRs, rewards points and interest charges? You’re not alone! This blog post is your saviour, translating complex Credit Card terminology into plain English. Dive in and learn to speak the language of Credit Cards – without getting lost in translation! Credit Cards – those handy rectangles that promise convenience, rewards and sometimes, a whole lot of confusion.

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New Hampshire credit union hopes gift cards will give it an edge

American Banker

Bellwether Community Credit Union's partnership with the New York ad tech firm Prizeout is working to build out gift card programs and generate added sources of non-interest income.

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JPMorgan Chase invests in wholesale payments tech

BankInovation

JPMorgan Chase is investing in innovation and technology within its wholesale payments operations amid rising demand for global payments capabilities. The $3.7 trillion bank is leaning into payment systems, Chief Financial Officer Jeremy Barnum said today during the bank’s first-quarter earnings call.

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Self-service kiosks: Unlocking benefits for banking

ATM Marketplace

Self-service kiosks are becoming vital parts of many businesses, including banking. But what is a self-service kiosk and why is it so important to think about?

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The State of Automation in Financial Services 2024 Report

In this report, you’ll find a comprehensive analysis of survey responses from executives at banks, credit unions, and insurance companies concerning their organization’s current and future use of automation. The report’s key insights include: Which types of automation are saving organizations the most time and money How to overcome the biggest barriers to automation implementation and adoption Why automation investments will continue to grow over the next few years How much you could save in 202

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Can embedded finance solve one of payments’ biggest problems?

Payments Dive

As crucial as it is to focus on your core business, today’s merchants demand a broader range of services from their providers. Can embedded finance help solve this core competency problem?

Payments 370
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2024 Bankers as Buyers Highlights Exploding Fintech Scenario, Invisible Technology, Actual Intelligence

William Mills

In the dynamic landscape of finance, where innovation is the currency of the future, it's crucial for industry leaders to not only keep pace but also anticipate the trends that will shape tomorrow's banking experience.

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Why Goldman Sachs CEO David Solomon has become an AI believer

American Banker

The New York megabank is working to deploy artificial intelligence as it seeks to make its own operations more efficient. Solomon also sees an "unprecedented" opportunity in financing clients' needs as they invest in AI.

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Citi focuses on streamlining, automation in Q1

BankInovation

Citigroup is focused on simplifying its infrastructure and overall technology through automation and cloud migration as it upped tech spend 6% year over year to $2.2 billion in the first quarter.

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Register Now: Sneak Peek Into Close Automation SkyStem Web Demo

Technology is rapidly changing the way accountants perform and manage month-end activities. Spreadsheets, email, and shared drives no longer have to slow us down. Join us as we present a "sneak peek" recorded demo of SkyStem's month-end close solution – ART. In under four weeks, your team can start reaping the benefits of month-end close automation by vastly reducing spreadsheets, cut down on reconciliation work, speed up the month-end close, and better manage your remote team.

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At last G20 is showing how to finance an assault on poverty | Larry Elliott

TheGuardian

Brazilian president Lula’s proposals have the backing of the World Bank. Now we need action All things considered, the world’s richest countries have emerged from the global pandemic in better shape than they could have imagined when Covid-19 first appeared just over four years ago. To be sure, the impact of lockdown and its aftermath has been painful, but the effects on poor countries have been far more severe.

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Steak ‘n Shake installs facial recognition at self-ordering kiosks

Payments Dive

The chain first tested the technology that lets customers pay using their face in October, and began deploying it in January.

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7 Considerations When Evaluating Your Service Provider

ATM Marketplace

Your devices are there for your customers 24x7x365, providing them with reliable, secure service. Is your current service provider able to deliver the same level of reliability?

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9 ways AI is transforming the payments industry

American Banker

Companies are taking vastly different approaches to how they implement generative AI, whether it's to empower employees or to overhaul the way they bring products to market.

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2024 Lending Outlook: Innovations and Evolutions in the Financial Sector

As we step into 2024, the lending landscape evolves rapidly with technology, regulations, and market dynamics driving change. For banks and financial institutions to stay competitive and meet the evolving needs of their customers, these drivers must be understood and engaged with. Lenders can anticipate significant transformation fueled by technological advancements, regulatory shifts, and changing consumer behaviors.

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RPA does job of 500 people at KeyBank

BankInovation

KeyBank is using robotic process automation to boost efficiency without hiring more people. The $189 billion bank has about 300 processes automated through (RPA), Michael Reynolds, business technology executive for service digitization, said last month at Bank Automation Summit 2024 in Nashville, Tenn. “Translate that into people.

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Coventry Building Society makes £780m offer for Co-operative Bank

TheGuardian

Tentative offer follows four months of talks and could create new banking group with almost 5m customers Coventry Building Society has tentatively offered £780m to buy the Co-operative Bank from its hedge fund owners, in what could be the latest in a string of takeovers among UK lenders. The offer follows nearly four months of exclusive talks between the two lenders, which began in December.

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US, Europe lock arms on payments regulation

Payments Dive

U.S. and European regulators have joined forces to monitor digital payment concerns, including those related to buy now, pay later financing and big tech market participation.

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Top banking digital signage trends to watch

ATM Marketplace

Omnichannel experiences are driving behaviors that motivate, inspire, and stir emotions that prompt action in bank branches. Digital signage has emerged as an essential component of these experiences.

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Addressing Top Enterprise Challenges in Generative AI with DataRobot

The buzz around generative AI shows no sign of abating in the foreseeable future. Enterprise interest in the technology is high, and the market is expected to gain momentum as organizations move from prototypes to actual project deployments. Ultimately, the market will demand an extensive ecosystem, and tools will need to streamline data and model utilization and management across multiple environments.

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NYCB's new CEO fills out his team amid strategy revamp

American Banker

New York Community Bancorp CEO Joseph Otting has added three former colleagues to the embattled company's leadership team. The hires come six weeks after the Long Island bank got a $1 billion capital infusion, which led to Otting's appointment as CEO.

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Ally launches digital products in first quarter

BankInovation

Ally Financial invested in its digital product strategy, which continues to boost customer retention rates. “We have expanded our products and features to deepen customer relationships, including Ally Home and Ally Invest,” Interim Chief Executive Doug Timmerman said today during the bank’s first-quarter earnings call.

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8 tips to protect yourself from bank fraud and scams.

PopularBank

Defrauding others of their financial assets remains a common thread throughout history, from snake oil salespeople to modern-day digital fraudsters. Yet, despite advances in bank fraud protection, scammers continue to develop and deploy sophisticated—and successful—methods. Earlier this year, the Federal Trade Commission announced over $10 million in fraud losses in 2023, up 14% from the previous year.

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Fed keeps up CBDC research

Payments Dive

Despite political opposition to a potential U.S. central bank digital currency, research staff at the central bank continue to study the possibility.

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Why Is CRE Lending Stuck in the Past? Top 3 Reasons for Digital Resistance

Commercial lending is on the verge of a resurgence, but traditional processes are an obstacle. Explore the top 3 reasons for resistance to digital transformation and how overcoming them can pave the way for growth and efficiency. Discover why embracing automation and digital solutions is crucial for success in today's competitive landscape. Discover how GoDocs helps commercial lenders in the digital era with seamless integration and a borrower-focused approach.