Shall We Chat? Using Chat to Engage and Sell a Customer

Mobile Payments Today

Mobile Payments Today interviewed Hannes Van Rensburg, chief commercial officer for Clickatell's on the subject of chat commerce. Hannes shares his thoughts regarding this unique type of commerce and what it could mean to the mobile payments industry moving forward

Mobile 222

T-Mobile: Hackers Accessed Customer Call Data

PYMNTS

T-Mobile has told some customers of a “security incident” in which a malicious party “may have impacted some of your T-Mobile account information.”. T-Mobile began informing customers of the incident on Dec. T-Mobile previously suffered a data breach in March.

Mobile 231
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Blockchain 101: Mobile payments

Mobile Payments Today

Let's take a look at the what blockchain is, and how it can help transform the mobile payments industry

Mobile Payments 101: Retail

Mobile Payments Today

The world of mobile payments has changed significantly over the past decade – and particularly over the past few years as smartphones and other mobile devices have become ubiquitous. In this report, we will review some of the main themes and trends in the mobile payments market

Retail 283

Free research: Open Banking, Mobile Money and Digital Currency

Chris Skinner

One is a survey from Salt Edge on the lack of success of the use APIs and Open Banking, two years after the introduction of PSD2; the second is from the GSMA on the state of mobile financial services; and the third is … The post Free research: Open Banking, Mobile Money and Digital Currency appeared first on Chris Skinner's blog. Grid MobileI just found three interesting management reports.

Mobile 310

COVID-19 is the perfect time for mobile payments

Mobile Payments Today

With COVID-19 causing customers to turn up their masked noses to cash, the time is now for mobile payments to take the world by storm

Mobile 361

Mobile Order-Ahead Sector Goes All-In On AI

PYMNTS

Artificial intelligence (AI) in mobile food ordering: tantalizing. As the Mobile Order-Ahead Tracker® states, “AI can be leveraged to analyze and tally credit card transactions similar to how banking transactions are examined. Artificial ingredients: tasteless.

Mobile 264

Rakuten Mobile Employee Arrested, Accused Of Stealing SoftBank Secrets

PYMNTS

12) on suspicion of stealing trade secrets before taking a job with Rakuten Mobile, a smaller rival. The arrest comes at a time when the Japanese government is pressuring mobile companies to cut subscription fees.

Mobile 205

The Mobile Wallet Hierarchy of Needs

Bank Innovation

He was talking about it in the context of “platformification,” but it got me to thinking about how we might leverage a similar analogy in discussing mobile wallets. Mobile Payments Retail Risk Security Technology Android Pay Apple Pay banking banking app banking fraud card fraud consulting mobile app mobile banking security Mobile Payments mobile wallet Starbucks

Mobile 300

Adjust report identifies 3 trends in mobile finance to keep an eye on

Mobile Payments Today

As mobile finance takes up an ever-more central part of our daily lives, understanding the benchmarks and trends from within this fast growing vertical is more vital than ever.

Trends 397

Starbucks accelerates shift to mobile

Mobile Payments Today

Over the next 18 months, Starbucks will increase convenience-led formats in company-operated locations with drive-thru and curbside pickup options, as well as its Pickup locations, according to a filing with federal regulators

Mobile 253

1 in 4 Consumers Bank Mobile-Only

Bank Innovation

The popularity of mobile is on an upswing—so much so, in fact, that many banking clients now choose to do the entirety of their banking through their mobile device. An average of 25% of banking customers are “mobile-only,” according to the June Monkey Insights report released by Malauzai Software last week. DataBank Databank Mobile Online Mobile banking mobile-only banking Monkey Insights online banking

Mobile 279

RecargaPay: From Mobile Top-Ups To Mobile Financial Services Ecosystem

PYMNTS

But there was no less friction associated with consumers making payments for essential services — mobile top-ups, bill payments, everyday purchases, Teijeiro told Webster, and very cash-based.

Mobile 218

The Advantages of Utilizing Point-of-Sale Mobile Payment Technology

Mobile Payments Today

Any business can now conveniently accept mobile payments, which has become an invaluable part of many businesses’ services and operational workflow

Upgrade’s New Debit Rewards Product Takes New Approach To Mobile Banking

PYMNTS

There is no shortage of digital-only banks offering a smoother onboarding process, a slick mobile interface and fee waivers in an effort to tempt consumers to leave their traditional bank. Thinking Differently About Monetizing Mobile Banking .

Mobile 204

BBVA Mobile Customers Pass 15M

Bank Innovation

Spanish bank BBVA now has over 15 million mobile active users, a growth rate of over 40% within the past year as the bank adds more services to mobile. This MAU growth comes as more and more consumers have begun adopting mobile banking as the norm. Features Mobile BBVA Mobile banking mobile customersAside from the addition of new customers in this […].

Mobile 188

Mitigating Mobile Fraud with Secure Subscriber Enrollment

Mobile Payments Today

To streamline the enrollment process, while reducing the potential for fraud, GIACT released a new white paper, Mitigating Mobile Network Fraud with Secure Subscriber Enrollment , detailing the best practices in secure digital enrollment

Fraud 249

RBC revamps direct investing on mobile app

Bank Innovation

Royal Bank of Canada is slated to launch a personalized direct investment experience for customers on its mobile app in three weeks. Carousel Corporate Banking Customer Experience Exclusive Premium Product Design Retail Banking Finn Greenhouse JPMorgan Chase mobile app personalization RBC Royal Bank of Canada Wells Fargo

Mobile 183

Mobile-First Checking Account T-Mobile Money Goes Nationwide

Bank Innovation

T-Mobile Money, a mobile-first checking account, has launched nationwide, the telecom giant announced today. The company touts the app as a no-fee, easy-to-use account through which T-Mobile customers can earn 4% interest on their balances up to $3,000 if they deposit at least $200 each month, and 1% on every dollar over that. Payments Premium Retail Security & Risk Apple Pay BankMobile Customers Bank Mastercard Mobile banking P2P T-Mobile

Mobile 163

Mobile coupons drive loyalty, customer engagement

Mobile Payments Today

Retailers and others have transitioned physical coupons to the mobile space, as a way to enhance customer loyalty and engagement

Mobile 293

Black Friday sets online, mobile shopping records

Mobile Payments Today

showed more consumers embracing mobile and general online shopping for the best deals. Black Friday shopping figures in the U.S. Meanwhile average order volume increased, showing more willingness to make big ticket purchases via smartphone

Online 268

Google, Mobile Wallets Pave Roadmap To Super Apps

PYMNTS

Blackhawk Network noted that mobile wallet adoption in the U.S. Google is looking to capitalize on some momentum around mobile wallets. That paves the way toward mobile wallet adoption, as consumers avoid bringing out the plastic at the POS.

Google 217

Device-Happy Commuting Mobile Consumers Crave Connections

PYMNTS

Mobility relies on connections. How We Will Pay , a PYMNTS and Visa collaboration, surveyed a census-balanced sample of close to 9,600 consumers on how they browse and shop, closely examining the mobile consumer’s appetite for connection.

Mobile 186

Mobile adoption jumps at Citi

Bank Innovation

Citibank is reporting strong mobile user growth. In a second-quarter earnings call today, the bank reported active mobile users grew 12 percent year-over-year for North America customers (11.4 Carousel Customer Experience Retail Banking Citi Mobile banking online bankingmillion users) and 39 percent for its international customers (8.9 million users). Meanwhile, online banking grew more modestly, with a 6% increase for North America customers (18.8 […].

Mobile 174

Mobile Wallet Provider Mynt Pulls In $175 Million In Funding

PYMNTS

Globe Fintech Innovations of the Philippines, the FinTech arm of Globe Telecom and the operator of the mobile wallet GCash, has landed $175 million in additional venture funding. GCash is one of the mobile wallet brands that Remitly added to its network last year.

Mobile 153

Citgo, P97 Networks Team On Mobile Payments, Loyalty Program

PYMNTS

Citgo is entering into a new relationship with the cloud-based mobile commerce company P97 to help consumers buy food, fuel or other items via mobile app, according to a press release. So, we expect this new mobile technology to help drive customers to our retail locations.

Mobile 172

Virgin Mobile trusts eGain

Mobile Payments Today

eGain Knowledge+AI reduces unnecessary handset exchanges and saves millions of pounds

Mobile 212

How Retailers Can Ride The Rise Of Mobile Wallets

PYMNTS

Mobile payments have long been billed as the next big thing. Starting with the release of Apple Pay in 2014, there was a veritable rush of proprietary mobile wallets sent to market, a host of “. But although they want mobile, they aren’t looking for the 1.0

Mobile 269

USA Mobile Wallet Adoption Is Growing, But Slowly

Bank Innovation

Mobile wallet usage is increasing across the globe, but for countries with more fleshed-out credit card networks, that growth is still slow. DataBank Mobile Payments credit cards fintech Mobile Payments mobile wallet adoption mobile wallets online paymentsThis is according to the second part of the Global Consumer Survey: Consumer Trust and Security Perceptions report conducted by ACI Worldwide and the Aite Group.

Mobile 276

2020 Guide: Building a high-performance mobile money business strategy

Mobile Payments Today

For aspiring mobile money businesses, the potential rewards are great, but building a robust and flexible growth strategy (and curating the right technology to power that strategy) remains a challenge. Learn how to reduce risk and drive adoption with one of the industry’s leading mobile transaction innovators

Mobile adoption jumps at Citi

Bank Innovation

Citibank is reporting strong mobile user growth. In a second-quarter earnings call today, the bank reported active mobile users grew 12 percent year-over-year for North America customers (11.4 Exclusive Retail Banking Citi Mobile banking online bankingmillion users) and 39 percent for its international customers (8.9 million users). Meanwhile, online banking grew more modestly, with a 6% increase for North America customers (18.8 […].

Mobile 163

Qdoba, California Tortilla advance mobile ordering

Mobile Payments Today

California Tortilla and Qdoba have launched mobile app upgrades

An introduction to mobile commerce in China

Mobile Payments Today

However, the nuances of this market are important to understand and the role of mobile expansion is critically important The Chinese e-commerce market is one of the most important in the world and represents a lucrative opportunity for digital expansion.

Mobile 227

Phlatbed CEO: How Mobile Tools Keep On-Demand Wages Moving

PYMNTS

The Tracker also examines how mobile and instant disbursement tools could be essential to making sure these individuals are still able to participate and transact within the digital banking world. How Phlatbed Is Leveraging Mobile To Ease Unbanked Disbursement Challenges.

Tools 198

Mobile Banking’s Authentication Game-Changer

PYMNTS

Security & Fraud authentication COVID-19 Digital Banking Entersekt Featured News mobile banking News Podcasts SecurityThe way we bank is changing in the age of COVID-19.

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