FICO

JULY 19, 2022

Wolf, Goat and Cabbage: The Digital Customer Experience Riddle. Disjointed digital customer experiences are causing banking and insurance customers to flee in record numbers. What does this riddle have to do with digital customer and experience and the customer journey? Tue, 07/02/2019 - 02:45.

Customer Experience 52

Customer Experience Strategy Analytics Technology 52

Perficient

JANUARY 31, 2022

As soon as its risk management system discovered the attack, it suspended withdrawals across the platform, reimbursed customers who were affected, and “revamped and migrated to a completely new 2FA infrastructure,” according to the company statement. The Crypto.com hack exposes shortcomings of multi-factor authentication.

Security 294

Security Risk Management Knowledge Base Customer Experience 294

Gonzobanker

JANUARY 4, 2024

In 2024, Smarter Banks will go on offense and differentiate with the customer experience. When it comes to client experience in banking, the last three years have been a long, reactionary grind of responding to COVID, a white-hot labor market driving up turnover, and rapidly shifting competitive dynamics.

Customer Experience 134

Customer Experience Community Knowledge Base Tools 134

South State Correspondent

OCTOBER 26, 2023

As can be seen, the conference largely revolved around payments, artificial intelligence, fintech partnerships/management, regulation, and fraud/identity in its various forms. Generative AI: Traditional AI was ever-present in touted solutions regarding fraud, risk management, and the customer experience.

Conference 221

Conference Las Vegas Fraud Case Study 221

Perficient

JULY 23, 2020

Art Quinn, general manager of Minneapolis, take great pride in the culture of his team. With than in mind retaining and growing top talent is a critical success factor, so we don’t consider moving units as a loss to our local market but rather a strengthening of our overall team and offering. ” Importance of BU Leadership.

Minneapolis 348

Minneapolis Leadership Minnesota Knowledge Base 348

FICO

AUGUST 19, 2022

Enterprise intelligence that powers digital customer experiences has never been more advanced — so why are 70% of digital transformations floundering? So, where’s the “intelligence” in today’s “enterprises,” and the digital customer experiences digital transformation promised to deliver? Breaking the 5 Blockers.

Customer Experience 52

Customer Experience Analytics Strategy Management 52

FICO

JUNE 9, 2022

If you are reacting to customer and competitor actions, you are already behind; but enterprise intelligence can get you back in the game. Banking and insurance companies marketing to fickle consumers are trying to leverage enterprise intelligence to build effective, lifecycle-long customer management solutions.

Analytics 52

Analytics Strategy Management Customer Experience 52