NEW STUDY: What Innovative Restaurants Are Doing Right Now

PYMNTS

The research further finds that even while some restaurants are making strides at becoming more innovative, too many are focusing on the wrong improvements rather than the ones that really move the needle for consumers, according to the finding of the PYMNTS study.

Study 185

UPS Study: eCommerce Changes Customer Habits

PYMNTS

According to a new study put out by UPS, eCommerce isn’t just changing the “where” of commerce activity for Americans — it is also shifting much of the “how” and the “why” as well. The UPS Pulse of the Online Shopper study indicates that 51 percent of all purchases made by respondents were made online — a 4-percent increase from last year, when that figure was 48 percent. Retail UPS study

Study 149

Citi study shows mobile banking is vital to consumers

Mobile Payments Today

Of the 2,000 U.S. adults surveyed, mobile banking app use ranked third (31 percent) behind only social media (55 percent) and weather apps (33 percent), respectively

Study 159

NEW STUDY: Why Fast Food Isn’t Innovating Fast Enough

PYMNTS

To complete the Index, PYMNTS studied 178 QSRs, including six large restaurant chains, in 10 different segments and two groups of restaurants. Quick service restaurants (QSRs) are known for getting customers their food fast.

Study 209

The Buyers: Studying Chinese Consumers’ Online Interactions

PYMNTS

When it comes to the ramifications for the retail industry, a Deloitte study found that 56 cents of every dollar spent in retail stores today is influenced by digital interactions. s study , Digital Lifestyles in China , zeroed in on online Chinese consumer behavior as it relates to social networks, shopping preferences and video content consumption. Studies about new consumer behaviors are revealing new details on a weekly basis.

Study 156

Researcher Says Uber’s Criticism On Rideshare Study Is ‘Valid’

PYMNTS

After Uber Chief Economist Jonathan Hall highlighted problems with the research methodology used by MIT researchers in a draft paper, the lead researcher acknowledged flaws in the survey used in the study. After revising the study’s figures, which originally set the median profit for rideshare drivers at $3.37 The MIT study released last week indicated that Uber drivers, on average, were making less than minimum wage.

Study 122

SMBs Financed Via Personal Debt Less Likely Thrive, Study Finds

PYMNTS

Small and medium-sized businesses (SMBs) that take on debt actually perform better than those that don’t, according to a new report, though analysts warned that companies taking on personal loans rather than small business loans aren’t seeing the same benefits. Reports in Forbes Monday (Feb. 19) said research from finance professors Rebel Cole at Florida Atlantic University and Tatyana Sokolyk at Brock University found a correlation between higher revenues and small business loans.

Study 155

Study Says Millennials Business-Savvy Over Selfies

PYMNTS

Whether you’re annoyed that they take selfies or that they would rather share than own things, plenty of people knock millennials, especially when it comes to work ethic. That may be more stereotype than truth. That’s according to the recent Small Business Indicator report from Nationwide. Believe it or not, the report found that millennial business owners are not only forward-focused in the market, but they’re also the most prepared when starting and owning a business.

Study 185

Nielsen Study: Facebook Apps Tops In 2016

PYMNTS

In a recent study, the research firm took a look at the top trends. “There’s [still] an app for that,” as they say, and there were even more in 2016. According to Nielsen, last year was a big year for digital — including new devices, new apps and the market for virtual reality (VR) devices. The research shows Facebook was yet again topping smartphone app category with 146 million average unique monthly users, up 14 percent over last year.

Study 147

Cash Is Extremely Expensive For Small Biz, Study Says

PYMNTS

Sage researchers, for another report, its annual Payments Landscape study, also found that the importance of cash is on the wane. Health of Cash Study revealed that 84 percent of U.S. Cash may be king, but for small businesses, cash is expensive. New research from Sage finds that small businesses in the U.K. are losing out on $11.8 billion every year because of their cash transactions. Those costs can rack up in a number of ways, researchers found.

Study 202

Not Even Millennials Care About Mobile Payments, Studies Show

Bank Innovation

Turns out even millennials don’t care that much about mobile payments.

Study 233

Study Shows Teens Returning To The Mall

PYMNTS

A new study released by William Blair finds that teens and young adults — the demographic whose indifference almost slayed both Aéropostale and PacSun this year — are actually visiting the mall more than they were even a year ago. Some good news to start the week for mall operators in need of some. Apparently, the desire of teenagers to hang out at the mall may be withstanding the test of time and digital commerce.

Study 154

NEW STUDY: The Staggering, Rising Cost Of Account Takeover Fraud

PYMNTS

Account takeovers have become a new favorite for fraudsters over the course of just a quarter. And, in the wake of the Equifax breach that the exposed personal data of approximately 143 million Americans, the scheme will likely become even more popular with bad actors in the coming weeks and months. According to data from the October 2017 Global Fraud Index , a PYMNTS and Signifyd collaboration, account takeover use recently skyrocketed, climbing 45 percent in Q2 2017 alone.

Study 170

Study Unveils US Manufacturer Digitization Progress Report

PYMNTS

Siemens’ president of its digital factory division, Raj Batra, commented on the study’s results and the importance of manufacturers moving forward with digitalization. Adjusting technologies to today’s standards is a common issue for many industries. As one of the largest and perhaps most impacted areas, manufacturing has wrestled with implementing digitization.

Study 122

Square Root Study Reveals Key Retail Weaknesses

PYMNTS

In Austin-based Square Root’s latest study with Forrester Consulting, Close The Gap Between High- and Low-Performing Stores: Management and Measurement of Brick-and-Mortar Retail Locations , retail store performance issues that affect customer experience and loyalty were identified. Upon surveying more than 100 retail operations leaders across 250 store locations, the study revealed barriers blocking growth and the key performance indicators being used for measurement.

Study 116

Mobifone case study: how does Google Play carrier billing impact telco revenue?

Mobile Payments Today

In our latest case study with the leading Vietnamese telco Mobifone, we find that this is not the case. Download the case study and find out how launching carrier billing for Google Play increased Mobifone's ARPU by 130

Study Affirms Community Banks’ Small-Biz Leadership

Finer Points

It’s something ICBA and the community banking industry say all the time: community banks are the nation’s leading small-business lenders. And the numbers back it up. While community banks make up less than 20 percent of the banking system’s assets, they dole out more than half of its small-business loans. Still, some small businesses continue […]. Community Banks Credit Unions Economy Regulation Regulatory Relief Small Business Small Business Lending

Costco Tops Consumer Experience Study

PYMNTS

According to a new study from app research firm Dynatrace, one brand reigns supreme in this competition – and it might not be the most intuitive winner. Among the most successful brands in the Dynatrace study, their sites delivered 99.39 Providing top-notch user experiences online and on mobile isn’t limited to retail categories.

Study 109

Terminal Management Service Delivers 30% Cost Savings | POS Case Study | Retail

Mobile Payments Today

Read our case study to find out more TNS' Terminal Management Service has helped a firm with 15,000 POS terminals realize cost savings of 30% over its incumbent provider.

Study: Big Brands Still Don’t Understand Their Customers

PYMNTS

Amido’s report found that businesses in all the industries studied struggled to create personalized services for customers, despite collecting their data and that “pools” of data were merely being siloed and not utilized. Amido , a vendor-agnostic technical consulting agency, believes that the majority of big brands are still failing to understand their customers, despite a number of technological solutions designed to help them do so.

Study 198

Study Shows Retailers Hesitating at The IoT Starting Line

PYMNTS

However, in RSR Research ‘s recent “The Internet of Things in Retail: Getting Beyond the Hype” study, there were some interesting findings that point towards a bit of hesitation by retailers re: moving forward with IoT initiatives. The study shows retailer’s pause on the IoT technology is due to operational challenges and poor supporting infrastructure. The Internet of Things (IoT) is well beyond its initial start line.

Study 162

Best Way to Drive In-Store Traffic? Facebook, Study Says

Bank Innovation

Facebook is the key to online traffic—but most small businesses run to the social media king to drive in-store traffic, too. More than 40% of SMBs will turn to Facebook for a boost in in-store traffic, according to a survey of 250 SMBs across the U.S.,

Study 175

Online Lending And A Tale Of Two Fed Studies

PYMNTS

The recent release of a study by the Cleveland Federal Reserve has managed to increase the decibel level of that debate. The Cleveland Federal Reserve Bank captured a lot of headlines with the release of its online lending study – particularly due to its use of the words “predatory” and “needs additional regulation.” ” The study examined data from TransUnion that identified about 90,000 customers who had taken out an online loan between 2007 and 2012.

Study 122

Study: 5 Out Of 6 US Shoppers Make Impulse Buys

PYMNTS

The study polled 1,003 U.S. If there’s one thing shoppers like to do, it’s shop impulsively. Which is why it should really come as no surprise than that a recent survey from CreditCards.com found that five out of six American consumers admit to making an impulse buy at some point in their lives. And when these customers are shopping impulsively, they are most often doing it in person and spending on themselves. According to the survey, 54 percent of U.S.

Study 193

Lawmakers Want NHTSA To Study Connected Car Security

PYMNTS

Aiming to beef up security in connected and driverless cars , a group of lawmakers have introduced a bipartisan bill in the House of Representatives that would put the National Highway Traffic Safety Administration (NHTSA) in charge of studying security issues for cars and trucks that are connected and eventually driverless. Ted Lieu (D-CA) co-sponsored the bill, dubbed The Security and Privacy in Your Car Study Act.

Study 161

New Study Shows Millennials Are Guarded With Their Personal Data

PYMNTS

19) released a report, dubbed “Millennial Study: Privacy vs. Customer Experience,” which charts the digital consumer preferences and behaviors of millennials in seven global markets — the U.S., The study upends some previously held assumptions about millennials, including its finding that, despite their digital connectivity, millennials are extremely guarded about sharing their personal information. The study also identified U.S.

Study 167

Study Shows Financial Assistance Needed Post-Graduation

PYMNTS

Studies following people in their twenties have recently confirmed the opposite to be true. For years, large cities like New York, Boston and Los Angeles have attracted people from all age ranges to come work and live. Shows like “Friends” and “Sex and the City” make these places out to be welcoming and fun, and maybe the most appealing aspect is the appearance of being affordable.

Study 116

Bank Satisfaction And Your Strategic Plan [Study]

Banker to Banker

JD Power’s 2015 US Retail Banking Satisfaction Study that was released in part several weeks ago had some interesting information that might impact the strategy and tactics for community banks.

Study 151

Non-Prime Customers Are More Likely To Use Online-Only Banks, Study Finds

Bank Innovation

Digital banking is bringing more consumers than ever into the fold of the financial ecosystem, especially as branches, and other physical products, wane in necessity: take non-prime Americans, for example.

Study 146

New Study Suggests Online Lenders Target Vulnerable Consumers

PYMNTS

According to a news report in American Banker covering the study published last week, the Cleveland Fed said it found consumers who take out loans via the internet, either from a peer-to-peer lender or via a marketplace, likely could have utilized a traditional bank. The Philadelphia and Chicago Federal Reserve recently conducted a more granular study and reached the opposite conclusion as this Cleveland Fed research.”

Study 109

Digital Shadows Study Discovers Online Schools For Cybercriminals

PYMNTS

Digital Shadows , the industry leader in digital risk management, revealed its findings on the changing habits and tactics of organized credit card fraud gangs, discovering a new trend in the form of remote learning “schools.”. According to a press release , these schools — available to Russian speakers only — offer six-week courses comprised of 20 lectures with five expert instructors. The course includes webinars, detailed notes and course material.

Study 158

Study Reveals Most Retailers Are Ready to Invest in IoT

PYMNTS

In Zebra Technologies’ 2017 Retail Vision Study, it was found that 70 percent of retail decision makers are ready to invest in the Internet of Things (IoT) technology. The 2017 Retail Vision Study demonstrates that retailers are poised to meet and exceed customer expectations with new levels of personalization, speed and convenience.”. The online world has had a major impact on the retail industry over the past decade.

Study 152

Study Shows Gen Z Surprisingly Prefers In-Store Shopping

PYMNTS

The study also found Gen Z prefers to get in and get out when it comes to shopping pattern behavior. With all of the connected devices enabling less interaction with others, the big struggle everyone has been talking about for the last year has been the online versus brick-and-mortar shopping. As more companies ready themselves for eCommerce-based marketing strategies, the brick-and-mortar side is also prepping for integrating more connected in-store experiences.

Study 156

New Study Shows Many Companies Not Meeting Customer Expectations

PYMNTS

The study, which was conducted by Researchscape, reveals that despite a wealth of data about customer behavior and purchasing choices at their disposal, companies have not been effectively using this data to better meet consumer expectations.

Study 147

Globe case study: increasing carrier billing revenue with Fortumo

Mobile Payments Today

This case study looks at how Globe has increased its revenue from its digital content through carrier billing in partnership with Fortumo: both by enabling server-to-server payments to merchants like Spotify, as well as enabling carrier billing through Fortumos turnkey products for Badoo, Viber, Game Insight and others

Commercial risk rating: Case study

Sageworks

At a recent Sageworks event, we discussed a specific case study regarding components of risk rating for a particular business loan to see how the institutions in the audience would have handled a particular scenario. Working through this case study, the experienced bankers at the Sageworks event had a mix of responses that factored into these recommendations. Banks and credit unions are in the business of measuring and managing credit risk.

Retailers Should Contact Shoppers By Email, Says Study

PYMNTS

Retailers should take initiative in communicating with shoppers — especially younger ones — by email rather than social media channels, a new report by Bluecore found.

Study 182

Compliance study shows how function can reassert its status

Accenture

My previous post shared the headlines from Accenture’s 2016 Compliance Risk Study, focusing on the increasing demand on compliance. Today I’d like to unpack another key finding from the study.

NEW STUDY: Can Cash Keep Its £70 Billion British Crown?

PYMNTS

When it comes to payment usage in the U.K., cash is as close to British royalty as payments get — and not just because Queen Elizabeth appears on the country’s banknotes. Despite new innovations in payment technology, physical currency remains atop the throne in Britain. And, according to research inside the new PYMNTS Global Cash Index United Kingdom Analysis, a Cardtronics collaboration, its grip on the crown is only getting stronger.

Study 122

Case Study: Paymark Partners with TNS to Reinforce EFTPOS Services | Wireless | IP POS | Dial | Mobile

Mobile Payments Today

Download this case study to discover how Paymark, the leading processor in New Zealand with 140,000 EFTPOS terminals, is partnering with TNS to reinforce its EFTPOS services with a new range of alternative, feature rich and highly reliable payment solutions