Trending Articles

Do users care about their data?

Chris Skinner

A further discussion about data and the key issue of who should have access. During a recent lunch, we talked about how Chinese citizens allow the government to see all of their digital footprint via Tencent and Alibaba, but they do this for a number of reasons.

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Bank Innovation Ignite to focus on digital customer journey

Bank Innovation

The business of banking is reaching a critical inflection point as ‘challengers’ take market share and incumbents implement strategies to accelerate their digital transformation efforts to enhance customer journeys.

November Employment Report Shows Underlying Strength


The morning’s Employment Situation Report from the Bureau of Labor Statistics showed a fairly (and surprisingly) strong labor market. There were 266,000 new jobs added in the month of November, compared to the 188,000 new jobs expected.

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Chase's Brown wants customers to feel like they accomplished goals

Mobile Payments Today

Marbue Brown, head of customer experience for consumer banking at JPMorgan Chase, believes that customers need to walk away feeling fulfilled when they engage the bank at the branch, on the phone or within the mobile app

Here is the Data on Bank Customer Problem Resolution

Banker to Banker

Assume for a second that your bank screws up and causes a problem. The customer comes in or calls to complain - Do you apologize? Of course, you do – but then what? For the most part, community banks are fantastic and solving problems and making customers happy.

Things worth reading: 10th December 2019

Chris Skinner

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Trust in UK startup banks growing among all age categories, data shows

Bank Innovation

The notion that customers don’t trust non-legacy banking brands is starting to fade, at least in the U.K. A study from consultancy A.T. Kearney released this month entitled “How Convenience, Innovation, and Trust Will Shape Tomorrow’s Banking,” noted that while U.K.

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More Trending

An untapped market: The unbanked shopper

Mobile Payments Today

Billions of people do not have access to a bank account, either due to the lack of income, unstable financial markets or the lack of verifyable identification. At the same time, millions of these same people operate in major consumer markets and shop for food, apparel, household goods and gifts

How Your Customers Want to Communicate With Your Bank

Banker to Banker

Since your bank's primary value proposition is service and you are likely striving for a superior customer experience, then it would make sense that the first stop you should make is to improve your ability to communicate with the customer.

Things worth reading: 9th December 2019

Chris Skinner

Things we’re reading today include … Global financial watchdogs take aim at Big Tech’s data dominance U.S.

Banks facing data crisis may need political help, Denmark warns

Bank Innovation

First there was the financial crisis of 2008. Then years of negative interest rates. Now, banks face what one financial regulator calls the “real game changer.”

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SoftBank Parts Ways With Dog-Walking Startup Wag


SoftBank is giving up on the dog-walking startup Wag after investing $300 million two years ago, The Wall Street Journal (WSJ) reported on Monday (Dec.

Cyber Monday results shows mobile driving ecommerce train

Mobile Payments Today

A record holiday shopping performance on Cyber Monday was driven by heavy use of mobile by retailers looking to take advantage of the short holiday season

Consortium model for fintech investment: The recipe to play


Guest bloggers Alex, Devon, Eliza and Reagan – from Accenture’s Emerging Leaders Program – wrap up their two-part series on how a consortium model can help regional retail banks keep up with the tech acquisition capabilities of larger banks.

How is 2020’s banking different to 1990’s banking?

Chris Skinner

Building on my blog post last week, showing the views of 1997, it was clear years ago that banking was under siege. However, that siege never happened. Tesco thought that most banks were “a bunch of clowns”, but never cracked the market and still have not.

With podcasts and billboard ads, Brex focuses on brand building

Bank Innovation

Corporate card and financial product startup Brex is best known as an enabling platform for businesses, with a focus on startups. The three-year-old company, which is reportedly valued at $2.6 billion, initially spread the word about its offerings through word-of-mouth referrals.

Money Laundering Fears Propel Japanese Banks To JPMorgan’s Payments Network


Japan is looking to JPMorgan Chase & Co.’s s blockchain-based information network for payments, Bloomberg reported on Monday (Dec.

Everything You Need To Know About What Amazon Is Doing In Financial Services

CB Insights

In 2017, Andreessen Horowitz general partner Alex Rampell said that of all the tech giants that could make a major move in financial services: “Amazon is the most formidable. If Amazon can get you lower-debt payments or give you a bank account, you’ll buy more stuff on Amazon.”.

Avoid ATM Upgrade Fatigue

ATM Marketplace

With the Windows 10 migration just months away, a growing number of banks and credit unions are considering simply walking away from traditional Windows-PC based ATMs, perpetual ATM upgrade expenses and the short software life cycles

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The Finanser’s Week: 2nd December – 8th December 2019

Chris Skinner

The main blog headlines are … Treating Customers Unfairly (#HSBC) I’ve blogged many times that so called free banking is a fallacy.

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Canada’s CWB Bank to embed ‘explainable AI’ in digital platform

Bank Innovation

Canadian business bank CWB Financial Group will roll out personalized insights within its app and online platform in 2020.

FlexPay Snags $6M To Help Merchants Reduce False Declines


FlexPay, a Montreal-based FinTech company that uses artificial intelligence (AI) and machine learning to aid merchants in recouping revenue lost from falsely declined transactions, has raised $6 million in a funding round, according to a release.

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What Fintech Bubble? How To Find The Good Fintech Investments

Ron Shevelin

Is there a fintech bubble? There are good arguments for both sides of the coin. Ultimately, one side wins out

Podcast: New technologies for increasing debit card revenue

ATM Marketplace

Despite the plethora of payment choices we have today, many of us are still using our debit cards. Carol Specogna, Fiserv's VP of card services, gives an overview of the market and talks about new technologies that FIs can leverage to boost their debit card revenue

Things worth reading: 6th December 2019

Chris Skinner

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Plaid, Kabbage: Clearing House Model Agreement creates ‘uneven playing field’

Bank Innovation

The Clearing House (TCH) showed encouraging progress for the digital financial ecosystem last month when they proposed their model financial data sharing agreement. Kabbage and Plaid support simple and uniform rules for data sharing.

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Zillow Expands Zillow Offers To LA, Orange County


Zillow Offers launched in Los Angeles and Orange County on Monday (Dec. 9), its second-largest housing market in the nation, GeekWire reported. San Diego and the Inland Empire areas already had Zillow Offers, and the company’s LA expansion covers much of Southern California.

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Wealth Management Firms Are Starting to Figure Out Mobile Apps

Perficient Financial Servies

Power announced that three wealth management firms, Charles Schwab, Wells Fargo, and Edward Jones, received high customer satisfaction scores on their mobile apps relative to the rest of the brokerage industry.

5 tips for enhancing the in-branch video banking experience

ATM Marketplace

Even as consumers turn to online banking, they still appreciate face-to-face interactions especially when it comes to complex transactions. Auriga's Mark Aldred explains how banks can implement video banking into their branches

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Treating Customers Unfairly (#HSBC)

Chris Skinner

I’ve blogged many times that so called free banking is a fallacy. It’s actually only free as long as you don’t go overdrawn. The result is that the most financially challenged group of customers pay for the wealthy bank users, by being stiffed with high costs and fees.

Weekly Wrap: Canadian fintech gets funding injection, as BMO tackles gender identity

Bank Innovation

Welcome to the latest episode of our weekly wrap video series, for the week ending Friday, December 6, 2019.

Zeus Living Raises $55M To Grow Corporate Housing Service


Short-term corporate housing company Zeus has raised $55 million in a series B funding round, according to a blog post by the company. The round was led by TI Platform Management with participation from Airbnb , Spike Ventures, Comcast, CEAS Investments, NFX and Initialized Capital.

It’s Time to Focus on Post-Digital Transformation in Banking

Perficient Financial Servies

This is the time of year when banks think about what strategies and investments to pursue in the coming year.

Lending Fintechs Acquire Analytics Fintechs: So What?


Recent acquisitions illustrate how data is driving fintech valuations. Fintech deals continue to dominate the financial service headlines, and a growing number of these transactions are in analytics. nCino recently announced.

Banking in the 1990’s … even then, the writing was on the wall

Chris Skinner

Back in 1997, I was tasked with writing a strategy for NCR. The strategy had to review the likelihood that other industries would enter banking and what threat or opportunity this offered.

Applications open for the 2020 DEMOvation Challenge

Bank Innovation

Auto Finance News is excited to announce that applications are open for the 2020 DEMOvation Challenge, which will take place at the Auto Finance Innovation Summit on March 10-11 at the Omni San Diego.

Deutsche Bank Predicts Weak Fiat System Will Fuel Demand For Crypto


The past several months have seen bitcoin perhaps overshadowed (just a bit) by any number of large-scale efforts to bring digital coins to mainstream society. Chief among those efforts, of course, has been the (continuing) news that China is set to launch a nationalized digital version of the yuan.

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