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We Can All Learn From Crypto.com’s Hack and Response

Perficient

As soon as its risk management system discovered the attack, it suspended withdrawals across the platform, reimbursed customers who were affected, and “revamped and migrated to a completely new 2FA infrastructure,” according to the company statement. Information security is complex, never ending, and daunting.

Security 294
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The Perfect Secure Payments Storm

PYMNTS

The updated 3D Secure 2.0 In a recent digital discussion with Karen Webster, Michael Sass, VP Market Product Management, Security Solutions, Europe, Mastercard , and James Rendell, VP Product Management, Payment Security, CA Technologies , discussed the advantages as well as the obstacles that are still in the way.

Security 109
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‘New Year, New Me’ CX Edition

Gonzobanker

When it comes to client experience in banking, the last three years have been a long, reactionary grind of responding to COVID, a white-hot labor market driving up turnover, and rapidly shifting competitive dynamics. New client onboarding is mapped out with automated marketing touchpoints if an account is opened digitally.

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How Genesys Is Personalizing Call Center Interactions

PYMNTS

Call center providers have two options to keep up with the increase in interactions, according to Paul Lasserre, vice president of product management and artificial intelligence (AI) at Genesys. That’s information about your market, your product, your trends – all of which you can leverage for your targeting, marketing and feedback.”. “It

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NEW REPORT: The Booming Biometric Boon?

PYMNTS

Many smartphone users go through biometric authentication processes every time they unlock their phone using a fingerprint, and many secure applications, including banking and other financial services apps, are enabling users to log into their accounts using a fingerprint or eye scan or other biometric indicators.

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Does KBA Have A Place In Online SMB Credit Checks?

PYMNTS

As digital identities fast become a part of everyday life, the identity verification market is expected to reach $12.8 Technology providers are exploring a range of solutions to seamlessly verify customers’ identities, with the biometrics market projected to reach more than $59 billion by 2025. billion by 2024.

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KPMG: How AI Defense Can Counter Faster Payments Fraud

PYMNTS

Ron Plesco, principal of Cyber Security, and Bob Ruark, principal of Banking and Financial Services Strategy and KPMG’s FinTech leader in the U.S. As Plesco pointed out, criminals have managed to steal credit bureau data, giving fraudsters an in when it comes to such theft. You need layers of security,” he noted. The antidote?

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