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We Can All Learn From Crypto.com’s Hack and Response

Perficient

However, as the Crypto.com experience highlights, the increasing pressure to bring products and services to market faster also requires a redoubled effort to ensure protecting customers and organizations from criminal activity is part of the plan. However, implementing an end-to-end MFA program is challenging.

Security 294
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A Bank Automation Summit Preview: Key 2023 Banking Automation Trends

Perficient

RPA is a form of automation that uses software robots to automate repetitive, mundane tasks, freeing up employees to focus more on strategic, knowledge-based, value-adding tasks. We’re observing the banking industry’s growing use of RPA.

Trends 474
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‘New Year, New Me’ CX Edition

Gonzobanker

When it comes to client experience in banking, the last three years have been a long, reactionary grind of responding to COVID, a white-hot labor market driving up turnover, and rapidly shifting competitive dynamics. New client onboarding is mapped out with automated marketing touchpoints if an account is opened digitally.

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10 Questions Banks Should Ask About Their Digital Account-Opening Capabilities

Perficient

Many banks continue to use knowledge-based authentication and out-of-wallet questions, which have challenges when customers have recently moved. How integrated are marketing and digital? The world’s largest financial institutions count on us to help exceed expectations and win in the market.

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Redwood Bank Teams Up With Insignis Cash Solutions

PYMNTS

In other small business banking news , rising Know Your Customer (KYC) and other risk mitigation regulations have pushed the ecosphere into a closer look at digital identity technology, a market that is expected to hit $12.8 billion in valuation by 2024.

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Why It’s Time To Retire Knowledge-Based Authentication

PYMNTS

According to Philipp Pointner, chief product officer at Jumio , a full 90 percent of consumers are comfortable with simply answering knowledge-based questions when it comes to proving their identity. billion consumer records are exposed on the black market — and that’s just a tally from the past year. They really shouldn’t be.

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How Genesys Is Personalizing Call Center Interactions

PYMNTS

CCAI and similar systems consist of four major components – contact center interface, virtual agent, agent assist and knowledge base – that work together to assist both the caller and the agent, while simultaneously collecting data about the call for future analysis. Securing the Knowledge Base.