Trending Articles

Centana Growth Partners closes $375m fintech fund

Bank Innovation

Centana Growth Partners, a New York and Palo Alto, Calif.-based based growth equity firm, closed its second fintech valued at $375 million this week. The firm, which closed a $250 million fund in 2015, primarily invests in business-to-business technology companies.

Bitcoin transactions at 'Lightning' speed

Mobile Payments Today

A bitcoin aficionado who goes by the name "21isenough" has created a prototype for a Lightning ATM. The contraption allows you to send tiny amounts of bitcoin over the Internet via the Lightning Network, a second-layer protocol that works on top of bitcoin

Do users care about their data?

Chris Skinner

A further discussion about data and the key issue of who should have access. During a recent lunch, we talked about how Chinese citizens allow the government to see all of their digital footprint via Tencent and Alibaba, but they do this for a number of reasons.

Data 156

Will your next ride share be in an electric, self-driving car?

Accenture

My latest trip to Phoenix gave me a preview of what’s to come in auto financing, the for-hire vehicle industry and autonomous fleet management. And, that was just on my ride back to the airport. With my travel schedule, hailing a ride to the airport using a ride sharing app is all in a day’s….

November Employment Report Shows Underlying Strength

Abrigo

The morning’s Employment Situation Report from the Bureau of Labor Statistics showed a fairly (and surprisingly) strong labor market. There were 266,000 new jobs added in the month of November, compared to the 188,000 new jobs expected.

Report 130

Things worth reading: 10th December 2019

Chris Skinner

Retail 156

Small business mobile banking adoption higher than retail

Bank Innovation

While U.S. consumers may be hesitant to adopt mobile payments, small businesses are more open to it. A recent J.D. Power study reports that mobile banking adoption for small business owners has surpassed adoption for retail banking customers. The findings from the research firm’s 2019 U.S.

Retail 130

More Trending

Q3 2019: US credit card issuer snapshot

Accenture

Each quarter, Ryan Douglas from the Card Issuing group reports on recent developments for the US consumer credit card sector and compiles key metrics reported by the largest US banks (spend, receivables, loss rates and returns).

Cards 156

New Regulatory Guidance on Providing Banking Services to Hemp-Related Businesses

Abrigo

Key Takeaways. The landscape around banking hemp and hemp-related businesses is very confusing. A joint statement was issued to provide guidance to institutions regarding banking hemp. The guidance does not cover marijuana banking. . Seeing through the smoke.

Things worth reading: 9th December 2019

Chris Skinner

Things we’re reading today include … Global financial watchdogs take aim at Big Tech’s data dominance U.S.

Branches still pay off for Canada’s banks even in the app era

Bank Innovation

In a world reliant on smartphone apps, bank branches may no longer be Main Street mainstays, with red velvet ropes between brass stanchions herding customers to tellers behind wickets.

Maine 130

An untapped market: The unbanked shopper

Mobile Payments Today

Billions of people do not have access to a bank account, either due to the lack of income, unstable financial markets or the lack of verifyable identification. At the same time, millions of these same people operate in major consumer markets and shop for food, apparel, household goods and gifts

Here is the Data on Bank Customer Problem Resolution

Banker to Banker

Assume for a second that your bank screws up and causes a problem. The customer comes in or calls to complain - Do you apologize? Of course, you do – but then what? For the most part, community banks are fantastic and solving problems and making customers happy.

Prevention is the Key to Stopping Elder Financial Exploitation & Fraud

Abrigo

Key Takeaways Elder financial abuse/exploitation (EFE) is under-reported although it remains on the rise. ABA study shows banks are reporting more cases of EFE. The Senior Safe Act provides a safe harbor for financial institutions reporting suspected EFE. . The under-reported and growing crime. Elder financial exploitation and elder fraud are rising at an alarming rate as they continue to be serious crimes in the United States.

Fraud 100

How is 2020’s banking different to 1990’s banking?

Chris Skinner

Building on my blog post last week, showing the views of 1997, it was clear years ago that banking was under siege. However, that siege never happened. Tesco thought that most banks were “a bunch of clowns”, but never cracked the market and still have not.

Bank Innovation Ignite to focus on digital customer journey

Bank Innovation

The business of banking is reaching a critical inflection point as ‘challengers’ take market share and incumbents implement strategies to accelerate their digital transformation efforts to enhance customer journeys.

Cyber Monday results shows mobile driving ecommerce train

Mobile Payments Today

A record holiday shopping performance on Cyber Monday was driven by heavy use of mobile by retailers looking to take advantage of the short holiday season

How Your Customers Want to Communicate With Your Bank

Banker to Banker

Since your bank's primary value proposition is service and you are likely striving for a superior customer experience, then it would make sense that the first stop you should make is to improve your ability to communicate with the customer.

Usio Broadens Footprint In B2B Invoice Payments Market

PYMNTS

Accounts payable invoice automation provider Invoice Stream is integrating its technology into payments services provided by Usio. Usio announced the collaboration in a press release Tuesday (Dec.

The Finanser’s Week: 2nd December – 8th December 2019

Chris Skinner

The main blog headlines are … Treating Customers Unfairly (#HSBC) I’ve blogged many times that so called free banking is a fallacy.

Maine 156

Trust in UK startup banks growing among all age categories, data shows

Bank Innovation

The notion that customers don’t trust non-legacy banking brands is starting to fade, at least in the U.K. A study from consultancy A.T. Kearney released this month entitled “How Convenience, Innovation, and Trust Will Shape Tomorrow’s Banking,” noted that while U.K.

Study 130

Finding high-value-adding pathways for merchant acquirers

Accenture

How merchants enable and streamline payment acceptance is now at the forefront of the shopping experience. Acquiring—once a stable and steady background business helping retailers accept and process debit and credit cards at point-of-service and remotely (such as via telephone and mail)—is now a key differentiator for businesses. The more shopping behaviors change—from in-store to…. The post Finding high-value-adding pathways for merchant acquirers appeared first on Accenture Banking Blog.

Cards 120

Everything You Need To Know About What Amazon Is Doing In Financial Services

CB Insights

In 2017, Andreessen Horowitz general partner Alex Rampell said that of all the tech giants that could make a major move in financial services: “Amazon is the most formidable. If Amazon can get you lower-debt payments or give you a bank account, you’ll buy more stuff on Amazon.”.

Nike Gets Patent To Develop ‘CryptoKicks’ Blockchain Shoes

PYMNTS

Nike has been awarded a patent by the U.S. Patent Office for the sneaker company’s new blockchain-compatible sneakers, which are called “CryptoKicks,” according to reports. The CryptoKicks will be attached to a system that will use blockchain to attach digital assets to the actual shoes.

Things worth reading: 6th December 2019

Chris Skinner

Retail 156

Banks facing data crisis may need political help, Denmark warns

Bank Innovation

First there was the financial crisis of 2008. Then years of negative interest rates. Now, banks face what one financial regulator calls the “real game changer.”

Data 130

Consortium model for fintech investment: The recipe to play

Accenture

Guest bloggers Alex, Devon, Eliza and Reagan – from Accenture’s Emerging Leaders Program – wrap up their two-part series on how a consortium model can help regional retail banks keep up with the tech acquisition capabilities of larger banks.

Cashless is not for all consumers

ATM Marketplace

As cashierless shopping becomes more popular, a stark disparity is coming to light — the underbanked are getting left behind. In this blog post, Plain Green's Guy Dilger talks about the move away from cash and how some cities are fighting back

62

FinCEN Director: Bankers, Lawyers Provide Valuable Information To Deter Crime

PYMNTS

Financial Crimes Enforcement Network (FinCEN) Director Kenneth A. Blanco told bankers and lawyers at a conference Dec. 10 that the information they report provides important data for agents, analysts and investigative personnel, according to his prepared remarks.

Treating Customers Unfairly (#HSBC)

Chris Skinner

I’ve blogged many times that so called free banking is a fallacy. It’s actually only free as long as you don’t go overdrawn. The result is that the most financially challenged group of customers pay for the wealthy bank users, by being stiffed with high costs and fees.

With podcasts and billboard ads, Brex focuses on brand building

Bank Innovation

Corporate card and financial product startup Brex is best known as an enabling platform for businesses, with a focus on startups. The three-year-old company, which is reportedly valued at $2.6 billion, initially spread the word about its offerings through word-of-mouth referrals.

How to size up the value of treasury management

ForwardBanker

Critical questions treasury leaders need to ask themselves and their teams. With a variety of challenges squeezing profits and increasing competition for commercial customers, financial institutions (FIs) are re-evaluating the role of treasury management.

My Vipassana experience: Ten days in noble silence

Lars Markull

A few weeks ago I got back to Berlin from a nearly six week trip to India. I stayed most of the time with my family-in-law in Mumbai but at the very beginning of my trip, I went for a ten days Vipassana (kind of meditation retreat) in Mumbai.

Mastercard Offers Refunds For Tap-and-Go Customers In NYC

PYMNTS

Mastercard is running two transportation-friendly holiday season options for cardholders using tap-and-go payment in New York City, the company announced in a release. .

Banking in the 1990’s … even then, the writing was on the wall

Chris Skinner

Back in 1997, I was tasked with writing a strategy for NCR. The strategy had to review the likelihood that other industries would enter banking and what threat or opportunity this offered.

Canada’s CWB Bank to embed ‘explainable AI’ in digital platform

Bank Innovation

Canadian business bank CWB Financial Group will roll out personalized insights within its app and online platform in 2020.

Avoid ATM Upgrade Fatigue

ATM Marketplace

With the Windows 10 migration just months away, a growing number of banks and credit unions are considering simply walking away from traditional Windows-PC based ATMs, perpetual ATM upgrade expenses and the short software life cycles

ATM 62