Perficient

DECEMBER 14, 2020

The importance of collaboration between UX designers and data engineers. Interoperability, data compliance, and data governance in healthcare. The value of data in ecommerce, supply chain, and order management. Data’s influence on customer experience and design. Subscribe to The Podcast. What are you waiting for? Subscribe now!

Data 539

Data UX Big Data Apple 539

BankNXT

DECEMBER 14, 2017

Some people describe the digital era as fluffy, says Leda Glyptis, but they're missing the UX revolution that's happening right in front of them. The banking UX revolution happened when you weren’t looking on BankNXT.

UX 95

UX User Experience Fintech 95

Perficient

SEPTEMBER 24, 2020

Use SharePoint Framework (SPFx) if you must customize the UX, but ensure the app is built for both Teams and SP. Rich UX experiences with Microsoft Lists. A convergence of Teams and SharePoint UX experiences will continue to improve. Teams is the preferred UX for accessing SharePoint over time (IMO).

UX 420

UX Compliance Data Online 420

Perficient

JANUARY 27, 2021

Chris Bernard, VP of UX and Design, CDK Global is an executive focused on design, technology and strategy based in Chicago. ” Click The Player To Listen to Episode 2 Now. Subscribe and Don’t Miss an Episode. iTunes | Spotify | Amazon | Google | Stitcher. Episode Guest Profile.

Digital Strategies 443

Digital Strategies UX Chicago User Experience 443

Jack Henry

APRIL 9, 2014

In software circles, UX (User Experience) is the new buzzword. It''s important to remember that UX is just an online extension of good, old fashioned customer service. When asked about UX, does the vendor maximize or minimize its importance? Do they exhibit evidence of insightful UX design?

UX 95

UX User Experience Online Operations 95

Bank Innovation

SEPTEMBER 28, 2017

EXCLUSIVE— With the help of APIs and other technologies, U.S. banks are mastering the use and sharing of data, but the next challenge is going to be even more technical. To move forward, financial institutions are going to have to take a closer look at the user experience, Eric Hazard, CEO for fintech venture capital […].

UX 306

UX Fintech User Experience Capital 306

Bobsguide

APRIL 15, 2021

The pandemic has accelerated digital transformation in banking, leading banks to faster adopt new digital delivery models. The rise of neo and digital banking became the new normal, with an emphasis on mobile banking services. Industry analysts predict the pandemic will only help these new,

UX 179

UX Digital Banking Technology Mobile 179

BankNXT

JANUARY 22, 2018

UX strategy in banking and financial services in 2018 on BankNXT. As we roll further into 2018, thoughts inevitably turn to the big themes we might expect (and hope) to see for user experience in the financial services industry. Story by Tom Evans.

UX 79

UX Strategy User Experience Industry 79

Perficient

JULY 20, 2020

What are marketing personas versus UX personas? UX personas expose your audience as complex and emotional human beings who don’t always follow a logical path in making their healthcare decisions. UX personas have a real name – John, Simone, Anita – so that you build a relationship with them.

UX 332

UX Millennials Data Groups 332

BankInovation

OCTOBER 6, 2022

Financial institutions are implementing biometric solutions that can add layers of security, reduce fraud and provide a better understanding of client experience, however banks must integrate these solutions carefully, keeping compliance front and center and staying aware of fraud since the technology isn’t foolproof — not yet at least.

Security 98

Security UX Fraud Compliance 98

BankNXT

JULY 27, 2017

Payments UX – Zelle confuses on BankNXT. Jim Bruene isn't convinced about the new Zelle branding, and bullet points what he thinks is wrong with the user experience.

UX 49

UX Payments User Experience Branding 49

Bank Innovation

MAY 30, 2018

The mobile phone is becoming the preferred method of banking for many customers. Bank of America just crossed the 25 million mark of mobile users, Chase has 30.1 million mobile users, and Wells Fargo has 21.2 million users. So, it’s safe to say that mobile banking is crucial to a bank’s business as well. Features […].

UX 220

UX America Mobile Innovation 220

PYMNTS

NOVEMBER 17, 2020

percent) who do not use mobile banking apps because they are dissatisfied with those apps’ user experience (UX). How can FIs improve their mobile banking apps’ UX shortcomings, and which features will go the farthest in encouraging more of their customers to download and use those apps for their everyday banking and payment needs?

Mobile 234

Mobile UX Digital Banking Payments 234

BankNXT

AUGUST 24, 2017

Jim Bruene doesn't think so, and suggests some simple UX changes. Discovery UX – making mobile banking services more visible on BankNXT. Does your bank make it clear that it's offering mobile banking services?

UX 49

UX Mobile User Experience America 49

Bank Innovation

JULY 2, 2019

As mobile banking encompasses an ever-increasing number of features, banks are navigating how not to lose the customer in the process. Initially, mobile banking was a way for customers to check account balances on their phones, but most banks have added personal finance, investments and check deposit features in recent years.

UX 186

UX Mobile Retail 186

Jack Henry

JANUARY 28, 2015

In part one of this blog post we discussed what UI/UX is and why it’s important. In part two we will highlight some specific UI/UX influences and some best practices to consider when evaluating your digital channels. Let’s start with a UI/UX influence that you may have noticed more and more lately.

UX 60

UX Cards Customer Experience Mobile 60

PYMNTS

OCTOBER 24, 2016

Importance of nailing UX. “So, then, you can go, and if [for example] you’re on the bus and you see something that you like and you put it into a wish list or a shopping cart, you can go home and then complete the transaction,” he added. “It It plays a key role in terms of engaging customers.”.

UX 100

UX Mobile Apple Retail 100

PYMNTS

DECEMBER 9, 2020

As digital analytics firm Air360 Founder Florent Defontis told Karen Webster in a recent conversation, the trouble is that what a user experience (UX) designer likes is often very pretty and elegant, but that doesn’t necessarily mean an easy experience for the user. Knowing What You Don’t Know . Developing Data-Driven Design .

User Experience 241

User Experience Analytics Data UX 241

The Financial Brand

DECEMBER 20, 2020

The post 10 Digital Banking UX Trends that Will Drive Post-Pandemic Strategy appeared first on The Financial Brand. Digital experience gaps are causing banks and credit unions to lose ground. They can regain it by a singular focus on customer centricity.

Digital Banking 42

Digital Banking UX Trends Strategy 42

The Financial Brand

DECEMBER 14, 2020

The post The Best and Worst Practices in Digital Banking UX appeared first on The Financial Brand. Three examples of each give retail banking executives and digital designers specific ideas to ensure intuitive and frictionless experiences.

Digital Banking 37

Digital Banking UX Retail Branding 37

The Financial Brand

FEBRUARY 8, 2021

The post Who Wins the UX Arms Race: Traditional Banks or Neobanks? A study of how PNC stacks up against SoFi and Revolut for mobile account opening and other digital banking functions uncovers some surprises. appeared first on The Financial Brand.

UX 38

UX Digital Banking Mobile Study 38

The Paypers

MAY 8, 2023

US-based SaaS company CYTRIO has launched a data privacy UX platform to facilitate businesses navigate complex data privacy laws.

UX 15

UX Data US Company 15

Bank Innovation

OCTOBER 22, 2019

Peer-to-peer payments network Zelle is growing transaction volume, according to numbers released Tuesday by its bank-owned network operator, Early Warning Services. According to Early Warning data, Zelle users sent $49 billion through the network during the third quarter of 2019, a 58% year-over-year increase.

Payments 186

Payments UX Operations Data 186

Jack Henry

JANUARY 23, 2015

Part 1: What is UI/UX and why is it important? By now you’ve heard of UI/UX. UI/UX belongs to the larger descriptor, design, which further complicates this post because that term is often broadly used and hard to define. Author: Derik Sutton, DSutton@ProfitStars.com. website design customer experience mobile app'

UX 60

UX Mobile Customer Experience Online 60

Bank Innovation

FEBRUARY 27, 2017

Labs – focus units tasked to tackle specific technologies and ideas – have been growing in popularity among banks lately. Most established banks already have “innovation labs” – which focus on identifying fintech trends and partnerships – in place, and many test distributed ledger technology applications in “blockchain labs.”

UX 150

UX blockchain Fintech Innovation 150

BankInovation

NOVEMBER 30, 2020

Each day, KeyBank’s digital team receives two reports. To start the day, the team receives a qualitative report with subjective feedback from customers detailing problems or suggestions. A few hours later at around 11 a.m., employees get a quantitative report with data on usage from the previous day.

UX 84

UX Data Mobile Report 84

Perficient

FEBRUARY 19, 2021

Whether it be a product, graphic, interaction, or even user experience and user interface (UX/UI), we see designs with too much visual information or functionality, leaving users distracted, confused, or even frustrated. We can see examples of this belief across design in all genres. What Does “Simple” Really Mean?

User Experience 352

User Experience UX Guidelines Maine 352

BankNXT

MARCH 1, 2017

USAA UX fail – non-clickable links on BankNXT. Jim Bruene notes navigation design flaws on the USAA website that could hinder customer onboarding.

UX 40

UX User Experience Digital Banking Mobile 40

The Financial Brand

JANUARY 17, 2021

The post Habits That Stifle UX Innovation in Banking (and How to Change Them) appeared first on The Financial Brand. Hiring creative user experience pros won't help if they don't have the right support and culture. Three actions can help turn things around.

UX 36

UX Innovation How To User Experience 36

The Financial Brand

SEPTEMBER 14, 2020

The post 5 Digital-First Strategies That Can Turn Banks Into UX Disruptors appeared first on The Financial Brand. Banks and credit unions can compete with challengers if they adopt a user-focused design approach to developing successful digital products.

UX 41

UX Strategy Branding Digital Banking 41

Perficient

FEBRUARY 22, 2021

To learn more about motion and website design, contact our UX design experts today. Incorporating features such as animation, motion graphics, video, and other types of visual content can make an impact on your business and the user journey overall.

UX 509

UX Video Branding User Experience 509

PYMNTS

NOVEMBER 20, 2020

FIs could vastly improve their customers’ likelihood of using mobile banking apps if they enhanced the apps’ UX for creating new accounts and adding people to their accounts, among other functions,” per the new Report. Many consumers would thus be more eager to use apps if the UX were better.”. There are 112.6 million U.S. million U.S.

Mobile 235

Mobile UX Report Payments 235

PYMNTS

OCTOBER 21, 2016

Some of the companies leading the omnicommerce charge recently concentrated their efforts on introducing innovative plans to expand both their consumer base and also bolster their payment offerings.

Mobile 100

Mobile UX Retail Payments 100

PYMNTS

MARCH 24, 2020

So what can financial institutions (FIs) do to improve their apps’ user experience (UX), and will making these changes help boost adoption and usage? Understanding why consumers are frustrated with their apps is one thing; Improving their UX is another.

UX 150

UX Digital Banking User Experience Payments 150

SWBC's LenderHub

SEPTEMBER 13, 2021

We’ve all heard the term user experience (UX) a lot in recent years, but what does UX actually mean for financial institutions and their digital payments platforms ? In this blog post, we’ll let you know why UX design should be a vital part of your digital strategy.

Payments 78

Payments UX Digital Strategies User Experience 78

The Financial Brand

NOVEMBER 4, 2020

The post Good Digital UX Is Now Table Stakes for Small Business Banking Success appeared first on The Financial Brand. Personalized and frictionless engagement, beginning with digital account opening, is key to meeting tough challenges faced by the SMB market.

UX 34

UX Branding Meeting Marketing 34

Bank Innovation

APRIL 8, 2019

Natural-language-processing technology and design and digital user experience, known as UX, were seen as the top ways to drive improved customer experience, according to a recent poll by Bank Innovation. When it comes to customer experience in banking, sights and sounds matter most.

Customer Experience 186

Customer Experience UX User Experience Innovation 186