Why Citizens Bank Put a Special UX Team at the Heart of its Mobile App Revamp

Bank Innovation

The bank's Green Pixel Studios, a team of about 30 UX designers, data analysts and visual designers and artists spread out over three locations, is currently playing an integral role […].

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Is UX The Mobile Wallet Whisperer?

PYMNTS

Omnicommerce Bigcommerce checkout conversion ecommerce Featured News Main Feature mobile wallet adoption News Omnicommerce Tracker payments UX Vantiv What's happening now

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The Key to Good UX Design for Bank Apps Is Customer Research

Bank Innovation

Exclusive Innovations Mobile Premium Bank of America Chase JPMorgan Chase Kony N26 UX Wells Fargo ZelleThe mobile phone is becoming the preferred method of banking for many customers. Bank of America just crossed the 25 million mark of mobile users, Chase has 30.1

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UX Design is Next Big Hurdle for Banks, Vested Ventures Says

Bank Innovation

Cards Exclusive Mobile Open Fintech Payments APIs data analytics machine learning Mobile Apps Mobile banking UX design Vested VenturesEXCLUSIVE— With the help of APIs and other technologies, U.S.

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Is UX The Key To Mobile Wallet Breakout?

PYMNTS

Importance of nailing UX. Omnicommerce Bigcommerce checkout conversion ecommerce mobile wallet adoption News Omnicommerce Tracker payments UX Vantiv What's Trending

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Using Technology to Improve the UX

CU Direct

Read more » The post Using Technology to Improve the UX appeared first on CU Direct Blog. Lending Lending Insights analytics lenders loans member experience technology user experience UXRecently, our product team was involved in a discussion about “user experience.”

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UX strategy in banking and financial services in 2018

BankNXT

UX strategy in banking and financial services in 2018 on BankNXT. Banking Fintech UX APIs challenger banks cryptocurrency digital trends open banking PSD2 user experience

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Payments UX – Zelle confuses

BankNXT

Payments UX – Zelle confuses on BankNXT. Banking Mobile & Online UX Capital One credit unions money transfer P2P user experienceJim Bruene isn't convinced about the new Zelle branding, and bullet points what he thinks is wrong with the user experience.

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Should your bank acquire a UX design firm?

Celent Banking

I think it’s a great idea for several reasons: Design and user experience (UX) are critical to digital AND brick and mortar banking. From a cultural perspective, it makes a huge difference to have designers and UX specialists “on the team” as opposed to engaging external contractors. UX becomes embedded in projects and in thinking. Design / UX should be a horizontal function at financial institutions. Labs and UX go hand in hand.

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USAA UX fail – non-clickable links

BankNXT

USAA UX fail – non-clickable links on BankNXT. Banking Mobile & Online UX digital banking Jim Bruene USAA user experienceJim Bruene notes navigation design flaws on the USAA website that could hinder customer onboarding.

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Design Lab Will Fuel USAA’s AI, UX Efforts, Exec Says

Bank Innovation

Corporate Innovations Mobile Operations Technology AI Design Studio focus groups Mobile Apps USAA UXLabs – focus units tasked to tackle specific technologies and ideas – have been growing in popularity among banks lately. Most established banks already have “innovation labs” – which focus on identifying fintech trends and partnerships – in place, and many test distributed ledger technology applications in “blockchain labs.” USAA took a different route: the […].

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Discovery UX – making mobile banking services more visible

BankNXT

Jim Bruene doesn't think so, and suggests some simple UX changes. Discovery UX – making mobile banking services more visible on BankNXT. Banking Mobile & Online UX Bank of America marketing mobile money services user experienceDoes your bank make it clear that it's offering mobile banking services?

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Four Things To Know About Balancing UX And Security In eCommerce

PYMNTS

Security & Fraud Cybercrime data breach ecommerce Featured News fraud KYC lost in transaction News Paysafe Security UXWhat do consumers want? Merchants think they have the answers: ease, efficiency and instant gratification. Oh, and security, too – but not at the expense of that frictionless user experience. Merchants, it turns out, are wrong – at least about a large chunk of their consumers.

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Eric Horesnyi on fintech trends, UX and company culture

BankNXT

Eric Horesnyi on fintech trends, UX and company culture on BankNXT. Fintech Payments UX BankNXT blockchain business culture digital trends events interview technology user experience

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For Customers, UX = XOXO

Strategically Speaking

In software circles, UX (User Experience) is the new buzzword. It''s important to remember that UX is just an online extension of good, old fashioned customer service. When asked about UX, does the vendor maximize or minimize its importance? You can often determine from conversations with its product managers or executives whether or not a particular vendor "gets it" regarding UX design. Do they exhibit evidence of insightful UX design?

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Webinar: Mobile Identity Verification – Where UX Meets Compliance

Let's Talk Payments

Join us on May 9 at 1:30 PM ET for a free webinar, hosted by Mitek Systems, with leading industry practitioners to learn how leveraging technology can give you customers. Identity Insights Mobile Asia Europe news US

UX 101

Part 2: UI/UX Best Practices

Strategically Speaking

In part one of this blog post we discussed what UI/UX is and why it’s important. In part two we will highlight some specific UI/UX influences and some best practices to consider when evaluating your digital channels. Let’s start with a UI/UX influence that you may have noticed more and more lately. Author: Derik Sutton, DSutton@ProfitStars.com.

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3 Ways UX Design Can Improve Consumer Satisfaction and Increase Revenue

The Financial Brand

The post 3 Ways UX Design Can Improve Consumer Satisfaction and Increase Revenue appeared first on The Financial Brand. Customer Experience Digital Marketing Mobile Channel Technology Strategies customer journey digital design experience UX

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Speak with the UX/UI Designer of OpenTable’s Community at #CNX18

Perficient Financial Servies

Cloud Consumer Markets Customer Experience Design Digital Experience Digital Transformation News Salesforce cnx18 community Community Cloud connections event opentable salesforce sfdc UX

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DX17 Offers Insight into Improving UX, Payments, and Future of Branches

ForwardBanker

The post DX17 Offers Insight into Improving UX, Payments, and Future of Branches appeared first on Deluxe FI. Payments User Experience UXRegistration for the upcoming Deluxe Exchange 17 (DX17) is in full swing.

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Mitek Presents: Mobile Identity Verification – Where UX Meets Compliance

Let's Talk Payments

Meeting regulatory requirements while offering a seamless customer experience In today’s mobile-first world, enabling customers to seamlessly and securely transact is key for any organization looking to win and retain. Authentication Mobile News news US

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UI/UX: What is it and Why you Should Care

Strategically Speaking

Part 1: What is UI/UX and why is it important? By now you’ve heard of UI/UX. UI/UX belongs to the larger descriptor, design, which further complicates this post because that term is often broadly used and hard to define. Today, part one will be used to summarize UI/UX as it relates to online and mobile interfaces, and to begin to understand the impact it is having on financial services. Author: Derik Sutton, DSutton@ProfitStars.com.

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Journey Science: Combining 18 Data Sources + 1 Billion Interactions to take UX to The Next Level

Dataconomy

The post Journey Science: Combining 18 Data Sources + 1 Billion Interactions to take UX to The Next Level appeared first on Dataconomy.

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The Right UX Makes All the Difference in Banking

Let's Talk Payments

As the father of Apple said, “You‘ve got to start with the customer experience and work back toward the technology – not the other way around.” The wisdom has been. Banking Fintech Insights Acorns Asia Europe insights Mint N26 Robinhood Simple Square US Venmo

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From API to UX/UI: A Preview of FinDEVr 2015

NetBanker

The post From API to UX/UI: A Preview of FinDEVr 2015 appeared first on Finovate. FinDEVr 2015 kicks off two weeks from today. Save your spot and join us in San Francisco October 6 and 7 for the premier event for fintech developers, engineers, and CTOs.

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Mobile UX: A First Look at “Second Look” Transaction Alerts from Capital One

NetBanker

The post Mobile UX: A First Look at “Second Look” Transaction Alerts from Capital One appeared first on Finovate. Alerts & Messaging Capital One UXOne of the paradoxes of the early digital banking era (1995 to 2007) was why Capital One was a laggard?

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The Importance of UX in the Financial Services Industry

Let's Talk Payments

In 2016, it’s difficult to surprise anyone with underlying technology. Open APIs, infinite flow of information, diversity of available talent and availability of technology takes competition to the next level. Banking cloud Fintech Payment Gateways Payments Asia Europe insights US

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Leveraging UX/UI To Improve Private Equity Outcomes

Perficient Financial Servies

Had a chance to chat at length with Chris Bernard , director of well-known Chicago digital design agency Truth Labs (now known as Perficient Digital), on the current state of UX/UI and its ability to improve to private equity outcomes. Digital Experience consumerization of IT Private Equity private equity technology podcast prototype UX/UI visual design

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i-exceed Unveils Appzillion 3.1 with Enhanced Security, UX

NetBanker

with Enhanced Security, UX appeared first on Finovate. Meet the new Appzillion. i-exceed technologies announced the release of Appzillion 3.1 this week.

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Engineering Digital Banking Solutions Using UX Methodology

The Financial Brand

Bringing the designer and developer together to follow an agreed upon user experience (UX) design workflow is the foundation of success. Customer Experience Digital Banking Strategies CX digital design UX

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Will Kin be the Simple of Insurtech with a better UX to crack open the home insurance market?

Daily Fintech

All they are doing is using better digital UX to reduce the time it takes to buy house insurance from hours to minutes. All they did was offer a better digital UX. InsurTech digital ux home insurance kin

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PaymentsSource Unveils Major Content and UX Upgrades

American Banker

SourceMedia, the publisher of American Banker, has unveiled a major content and user experience upgrade to PaymentsSource, its flagship resource for the payments industry. breaking_news consumer-finance credit-card sailthru-no-lead bank-technology

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SuperMoney Brings a Kayak-Like UX to the Online Borrowing Process

NetBanker

The post SuperMoney Brings a Kayak-Like UX to the Online Borrowing Process appeared first on Finovate. What is SuperMoney ?

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Finovate Debuts: Innofis Enhances the UX for Banks and Customers

NetBanker

At FinovateEurope we showed our approach of focusing on the UX for the people inside the bank who actually have to work with the systems. We believe banks understand now that a good customer-facing UX is a must.

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FinDEVr Live: Markit’s Technology Shows Modernization and Modularity as Keys to Rich UX

NetBanker

The post FinDEVr Live: Markit’s Technology Shows Modernization and Modularity as Keys to Rich UX appeared first on Finovate. markit.com | modl.markit.com | @markit | openf2.org | blog.openf2.org | @mod_labs & @openf2.

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Encap’s Omni-Channel Enablement Platform Offers a Consistent & Secure UX Across Channels

NetBanker

The post Encap’s Omni-Channel Enablement Platform Offers a Consistent & Secure UX Across Channels appeared first on Finovate. This post is part of our live coverage of FinovateFall 2015.

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BBVA Compass launches fraud prevention and UX products

The Paypers

(The Paypers) BBVA Compass has announced the launch of its BBVA Compass RealTime ARP and BBVA Compass RealTime Positive Pay products for commercial clients

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10 User Experience (UX) Design Trends for Banking in 2017

The Financial Brand

User experience (UX) design in banking in 2017 will require a new vision, new talent and a new way to view omnichannel banking interactions. Customer Experience Digital Banking Strategies digital banking digital design mobile banking omnichannel

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Will Automation Change Appraisals for the Better?

Bank Innovation

Sponsored appraisal Automation Mountainseed UX designFor as long as appraisals have been necessary, banks and credit unions have been asking the same question: How long will it take to get my appraisal?

Using UX Design to Reduce Shopping Cart Abandonment in Banking

The Financial Brand

Customer Experience Digital Banking Strategies Websites UX Design Agency UXDAAbandoned shopping carts are the biggest drain on a digital banking sales process, caused by consumers unable to easily complete a purchase.

UX 17

Digital-First Banking Strategies Will Fail If You Don’t Prioritize UX

The Financial Brand

The post Digital-First Banking Strategies Will Fail If You Don’t Prioritize UX appeared first on The Financial Brand. With new technologies, you must minimize consumer confusion by designing systems around those who are the least tech-savvy. Customer Experience Digital Banking Strategies

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4 Best Practices for Banking Websites to Convert More Customers

Bank Innovation

Mobile Online Retail Social Media Sponsored millennial UX designIn order to compete in the modern market, a website that converts visitors to customers is essential. Employing bank website best practices means that you not only attract users but convert them into customers.

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Mobile Banking Apps Get a Blah Net Promoter Score From Consumers, Bank Innovation Finds

Bank Innovation

Cards Exclusive Innovations Mobile Online Open Fintech Operations Payments PFM Premium Retail Sales & Marketing Bank of America Capital One JPMorgan Chase USAA Bank UX