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‘New Year, New Me’ CX Edition

Gonzobanker

When it comes to client experience in banking, the last three years have been a long, reactionary grind of responding to COVID, a white-hot labor market driving up turnover, and rapidly shifting competitive dynamics. New client onboarding is mapped out with automated marketing touchpoints if an account is opened digitally.

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What are power skills?

Independent Banker

The skills needed to succeed in the workplace are changing, with companies placing greater value on soft skills like communication and leadership. In response, community banks have an opportunity to revisit hiring policies and training programs. As a result, the skills needed in all businesses, community banks included, are changing.

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Recap of Money 20/20 USA 2023 and 10 Banking Thoughts

South State Correspondent

As can be seen, the conference largely revolved around payments, artificial intelligence, fintech partnerships/management, regulation, and fraud/identity in its various forms. Generative AI: Traditional AI was ever-present in touted solutions regarding fraud, risk management, and the customer experience. Maybe a topic for next year?

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Career Growth at Perficient: “Never Waste a Day”

Perficient

Art Quinn, general manager of Minneapolis, take great pride in the culture of his team. With than in mind retaining and growing top talent is a critical success factor, so we don’t consider moving units as a loss to our local market but rather a strengthening of our overall team and offering. ” Importance of BU Leadership.

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RegTech: How investment trends are impacting the industry—and how the ecosystem can work with the regulator

Accenture

Development was evident everywhere—product, but also management teams. We’re lucky to have Jason Boud—who is pulling together a strong community in London—with us in the Labs. It’s relevant not just in banking, but capital markets, wealth management and insurance.

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RegTech: How investment trends are impacting the industry—and how the ecosystem can work with the regulator

Accenture

Development was evident everywhere—product, but also management teams. We’re lucky to have Jason Boud—who is pulling together a strong community in London—with us in the Labs. It’s relevant not just in banking, but capital markets, wealth management and insurance.

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5 Ways Credit Unions Can Be More Resilient with AI and Analytics

FICO

But the reality is that credit unions are still competing for customers in the same market as big banks and FinTechs. A credit union’s strengths lie in its members, its service, its community involvement, and the community’s trust. Reflect on your brand in the eyes of the community. Let’s consider the competition.