PYMNTS

JUNE 15, 2017

There’s no disputing that the pace of innovation in consumer payments over the last several years has been quick and its reach broad. There’s been an abundance of innovation in where consumers shop, what they use to pay when they buy and the devices they use to enable those payments.

Innovation 161

Innovation Payments Cards Customer Experience 161

Gonzobanker

FEBRUARY 8, 2022

While AOBA 2022 had its share of execs wanting to “fake it until they make it” with future innovation, credit is due to the bankers who are pouring real financial investment into new fintech experiments. Yet, credit must be given to bankers who are finally pouring real financial investment and attention into these new experiments.

Fintech 166

Fintech Customer Experience Conference Technology 166

PYMNTS

JULY 16, 2020

Admittedly, it might seem like a strange time to be launching an innovative travel insurance product given how much the tourism industry has contracted in the wake of the global pandemic. Koala also offers a variation that covers consumers against missed connections. The Ultimate Goal: Automatically Bundle Insurance In With Tickets.

Policies 254

Policies Examples Innovation Customer Experience 254

PYMNTS

OCTOBER 9, 2018

Grab will also provide on-demand transportation booking options to Outlook users so they can book rides from the app and be alerted via calendar reminders. “Our Users will be able to take a picture of their location and have that translated into an address for the driver.

Regional 150

Regional Big Data Mobile Customer Experience 150

Independent Banker

MARCH 31, 2022

To borrow a concept from the book Be All In by Olympic gold medalist Christie Pearce Rampone and sports neuropsychologist Dr. Kristine Keane, it’s about being authentically present in everything you do, on and off the field—or inside and outside the bank. Spending extra time with a customer to give them an exceptional experience.

San Antonio 162

San Antonio Community Customer Experience US 162

Gonzobanker

NOVEMBER 2, 2023

In the throes of managing balance sheets and loan portfolios and at the same time executing daily “run the bank” operations, bankers are faced with the need to continuously develop new customer experiences and scale enterprise capabilities. At the same time, tomorrow’s leadership will have little to do with “book smarts.”

Leadership 155

Leadership Industry Management Resources 155

PYMNTS

DECEMBER 12, 2019

They must also take a more balanced approach to growth, sidestepping the payments innovation mistakes that established players have already made, according to Colin Gardiner, chief revenue officer for shared RV marketplace Outdoorsy. “We Outdoorsy users looking to rent their RVs list them on the online platform for local renters to book.

Payments 137

Payments Fraud Regulation Innovation 137

CFPB Monitor

JULY 13, 2016

While the CFPB has not yet held a public event devoted to FinTech or financial innovation, the Office of the Comptroller of the Currency (OCC) recently held a Forum On Supporting Financial Innovation in the Federal Banking System to discuss the agency’s approach to FinTech and other innovative products.

Innovation 60

Innovation Fintech Customer Experience Policies 60

PYMNTS

APRIL 30, 2019

“Finding and booking freight can be the most expensive and often most complex piece of the supply chain ,” said SAP Digital Supply Chain President Hala Zeine in a statement. Carriers and drivers, meanwhile, can access and choose loads that work best with their needs and schedules.

Customer Experience 129

Customer Experience Innovation Operations Company 129

PYMNTS

JULY 4, 2018

With a new experimental feature, Airbnb hosts will be able to get a partial payment soon after a guest makes a booking. With the service, Airbnb will charge hosts 1 percent of the booking’s subtotal. In the event that a booking is cancelled, the payment is taken off the host’s next reservation.

Customer Experience 103

Customer Experience Payments Report Company 103

PYMNTS

JULY 2, 2019

“A skill connection lets you invoke a specific task provided by another skill from within your own skill so you can offload common tasks to outside providers while retaining control over your customer experience. If your skill relates to dining, add a skill connection to help your customer book a table.”.

Examples 100

Examples Customer Experience Regional Innovation 100

PYMNTS

DECEMBER 11, 2019

Consumers must simply go to their phones’ settings to enable these payments, which aim to keep customers invested in the app experience, even when buying from outside vendors. Some marketplaces are finding innovation in this space easier than others. About The Playbook.

Marketing 132

Marketing Millennials social media Case Study 132

PYMNTS

FEBRUARY 24, 2020

But with consumer spending holding steady, it’s important for retailers to grasp the opportunity to create innovative ways to get, keep and grow customers. The consumer doesn’t just buy a candle – she has an experience that extends well beyond the purchase. And so does the recipient.

Retail 210

Retail Branding New York City Indiana 210

PYMNTS

AUGUST 8, 2019

Loyalty can be even trickier when consumer demand is well ahead of FI innovation — as is the case for credit unions, as documented by the Credit Union Innovation Playbook from PYMNTS. percent of CUs actively invested in loyalty and rewards innovations during the past three years. Customer Experience. Yet, only 29.4

Fraud 124

Fraud Innovation Customer Experience Branding 124

PYMNTS

DECEMBER 27, 2016

Bots can order a personal pizza , book a flight to anywhere , stir up a cocktail recipe, ship last-minute holiday gifts , memorialize dead relatives and bring back infamous “Friends” characters, register voters to vote or get a new driver’s license and help check your bank account. Chatbots have had quite the year. Santander U.K.

Customer Experience 153

Customer Experience Branding Retail Strategy 153

PYMNTS

OCTOBER 24, 2020

In October 1829, Sam Patch jumped down the 175-foot Horseshoe Falls (the largest of the three waterfalls that make up Niagara Falls), but Taylor was the innovator who came up with the idea of adding a barrel to the trip. According to Price, as of 2019 confirmed bookings for Santa were up 128 percent over the last four years.

Video 195

Video Customer Experience Innovation Course 195

PYMNTS

JUNE 19, 2020

Cowie told Webster that with no events for him to plan, he’s working on a book about hospitality, developing a new TV program and launching a hospitality consulting business that has been back-burnered for years. Cowie said one bright side of a global pandemic is that it’s forced him to innovate and diversify his business. “No

Iowa 285

Iowa Groups Industry Florida 285

PYMNTS

APRIL 11, 2019

He recently told PYMNTS that banks’ solutions must offer everything for which consumers are looking, and they must actively innovate to support new use cases. Now, 10 years later, people want to do everything on their mobile phones — from the simplicity of checking your balance to booking full rewards travel.

Mobile 123

Mobile ATM Innovation Strategy 123

PYMNTS

AUGUST 29, 2018

It can also be used to pay credit/debit card bills, to book movie tickets and more. The launch of bill payments on Amazon reinforces Amazon’s commitment to Indian customers to provide them [with] new categories and a wide selection of services. Our commitment to the vision of a less-cash India remains the same.

Payments 101

Payments Customer Experience Strategy Report 101

PYMNTS

AUGUST 1, 2020

Starbucks reported last year that customer experience was improved when the company eliminated the smell of its egg sandwiches, which conflicted with the smell of its coffee. All of its flight attendants are required to wear Stefan Floridian Waters perfume when interacting with customers.

Branding 202

Branding Study Examples Marketing 202

PYMNTS

NOVEMBER 6, 2019

” Finally, Coupa also announced new partnerships , including a collaboration with corporate travel booking firm Amadeus, supplier sustainability ratings service EcoVadis, supplier risk analysis services from Mastercard Track, cybersecurity analysis firm BitSight and American Express.

Management 105

Management Analysis Meeting Customer Experience 105

Cisco

JANUARY 26, 2022

Incumbent financial institutions continue to build trust- based relationships through the expertise of their financial professionals while pursuing digitization to optimize customer experience and improve operational efficiency.

Meeting 100

Meeting Customer Experience Study Tools 100

PYMNTS

JUNE 23, 2020

I can’t speculate on that,” said an Amazon spokesperson, “but we’re always innovating and looking to create new experiences on behalf of customers.”. “It As quoted in Vogue Business , some analysts doubted that the Amazon customer experience would match well with the online fashion experience.

Branding 160

Branding Video Customer Experience Google 160

PYMNTS

JULY 17, 2018

The credit union (CU) market has long argued that rules intended for larger, more traditional banks have unjustly been applied to their industry, stifling their growth and pace of innovation. That’s why one credit union is working to overhaul its customer experience.

Hawaii 100

Hawaii Marketing Report Texas 100

PYMNTS

MAY 24, 2019

Even though more companies are turning to AI and automation for faster transactions and stronger data security, many are finding that humans still have a critical role in customer service. And in a reverse move, Airbnb has acquired Hotel Tonight to expand its customer base.

Online 130

Online Millennials Payments Customer Experience 130

PYMNTS

NOVEMBER 14, 2018

This drive for innovation extends to the company, which doesn’t run like a traditional hotel brand. Life House also brings a high-tech narrative approach the booking journey; the process starts with a story about the property and seeks to make the experience easy for consumers. The Hotel Concept.

Miami 115

Miami Branding Comparison Software 115

PYMNTS

JANUARY 22, 2019

We all remember cramming — all that coffee and/or soda, all those books, notes and ink stains. Maybe one day, quick-service restaurant ( QSR ) operators will look back upon 2019 as their cramming experience when it comes to digital security and fraud prevention. The progress is easy to see.

How To 144

How To Fraud Online Mobile 144

Insights on Business

OCTOBER 16, 2018

Customer behaviors are changing, making it necessary to find new ways of interacting and creating engagement. Meanwhile, new competitors are entering the market and tearing up the traditional banking rule book. However, for most organizations, a rip-and-replace strategy is not a viable option. Embracing change. Ready for anything.

Capital 157

Capital Tools System blockchain 157

Cisco

DECEMBER 7, 2020

Many financial institutions are recognizing the opportunity to accelerate cross-channel strategies that further enhance digital channels, provide more convenience and flexibility, and improve the overall customer experience. And make no mistake, these goals include improving customer experience in retail branches as well.

Meeting 82

Meeting Video Customer Experience Innovation 82

PYMNTS

DECEMBER 27, 2018

Despite many of these trends taking place, brick-and-mortar retail outperformed expectations by embracing innovation, exemplifying inherent value for non-traditional retailers and improving the customer experience — which, in our view, helped crown 2018 “The Year of the Store.”.

Data 173

Data Retail eBook Online 173

Abrigo

SEPTEMBER 9, 2019

By combining new technology tools and a well-defined workflow process to create efficiency and a better customer experience, bankers have a generational opportunity to innovate and grow earnings.“. Book the right loans at the right price. “But most have not materially changed their credit process in decades.

Technology 150

Technology Lending Software Customer Experience 150

PYMNTS

MARCH 2, 2020

Corporate payments innovation has cast a wide net to tackle the many pain points businesses experience today, with accounts payable (AP) one of the most popular targets for disruptors. But supplier payments are far from the only scenario in which businesses face friction when initiating a transaction.

Payments 151

Payments Cards Meeting Lending 151

Independent Banker

FEBRUARY 24, 2016

Along with an expanded lineup of general session presentations, more than 200 companies will be exhibiting at Expo to discuss the industry’s latest product and service innovations. Tech entrepreneur and New York Times bestselling author on business creativity, innovation and reinvention. The book prioritizes the need for reinvention.

Community Bank 70

Community Bank Community Innovation Customer Experience 70

Perficient

OCTOBER 29, 2020

It provides a powerful solution for product management, product pricing, price-book, quotation, documentation, and many other things you do while selling your products and services. Creating promotional offers and providing them to eligible customers, etc. Why do we need this type of solution?

Management 247

Management Industry Customer Experience Examples 247

FICO

JUNE 27, 2022

Build Winning Customer Experiences Without Tanking Efficiency. Banking and insurance companies have a customer experience problem: despite spending hundreds of millions of dollars trying to optimize their clients’ customer experiences through digital transformation – spending that totaled more than $1.3

Customer Experience 52

Customer Experience Analytics Strategy Management 52

PYMNTS

APRIL 25, 2017

PYMNTS: How would you define your company’s approach to innovation? JD: There are a couple of factors that define our approach to innovation. First and foremost, our customers are the main source of what drives our innovation. PYMNTS: Where do you look for innovative ideas, and why?

Fraud 104

Fraud Innovation Mobile Industry 104

PYMNTS

JANUARY 22, 2019

We all remember cramming — all that coffee and/or soda, all those books, notes and ink stains. Maybe one day, quick-service restaurant ( QSR ) operators will look back upon 2019 as their cramming experience when it comes to digital security and fraud prevention. The progress is easy to see.

How To 108

How To Fraud Mobile Online 108