JPMorgan revamps digital strategy team after three leaders exit

Bank Innovation

is staking its consumer-banking strategy on digital technology. Three of the group’s top leaders — the chief executive officer, the head of digital technology and the chief of digital customer experience — have moved to new roles or […].

Lloyds Bank Marks $4.1B for Digital Strategy

Bank Innovation

billion) for digital development and growth, the bank announced today. The investment will be spread out over three years, allowing the bank to expand its technologies in order to compete with the increasing number of fintechs and digital banking providers.

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Develop Your Digital Strategy for Flexibility & Relevance


The post Develop Your Digital Strategy for Flexibility & Relevance appeared first on Zoot Solutions. Customer Experience Operational Efficiency Risk Management Trends customer experience digital banking innovation mobile banking online banking risk management user experience

Bombas: Socking Up With A DTC Digital Strategy


As it heads into 2020, however, the question Bombas is tackling is how to do more with that in terms of the digital experience. eCommerce Afterpay Bombas checkout customer experience data digital platforms ecommerce Featured News homeless shelters News Payment Methods socks

BofA Opening More Financial Centers to Support Digital Strategy

Bank Innovation

While many banks are shutting down branches, Bank of America is adopting a "high-tech, high-touch" strategy, which will result in the addition of 350 branches, or what it calls "financial centers," across the country over the next two years.

BTG’s CEO Presses Digital Strategy in Midsize Banking Push

Bank Innovation

Bloomberg Corporate Cryptocurrency Daily Post 4 Exclusive Lending Operations Premium Sales & Marketing big data analytics Brazil Cloud Computing digital bankingRoberto Sallouti feels like he just went through college all over again.

JPMorgan revamps digital strategy team after three leaders exit

American Banker

JPMorgan Chase is staking its consumer-banking strategy on digital technology. Women in Banking Digital banking Consumer banking JPMorgan ChaseIn 2020, that push will be spearheaded by a new team of executives.

Banks Need To Stop With The “Digital Strategy”

Banker to Banker

Indra Nooyi, Pepsi’s CEO, wanted to put more emphasis on design. She gave each executive a photo album and a mission to go capture designs that “inspire.” It was a simple assignment, but only a few managers completed the task and of those that did, half of those had their spouse do it for them.

Retailers Rethink Store Concepts, Digital Strategies Amid New Realities


In many cases, the stores have been slow to develop their own eCommerce strategies. Nordstrom , the Seattle-based fashion retailer, has aggressively pursued changes in both its in-store presentation to customers and its drive to improve its omnichannel approach with changes to its digital operations. In a presentation last month, CEO Anne Bramman said she expects digital sales to grow about 26 percent in 2017, up to 40 percent by 2022.

MasterCard CFO On Its Digital Strategy


JPMorgan’s payments analyst, Tien-tsin Huang, asked about the state of the firm’s digital business. In response, the MasterCard executive said: “From a digital point of view, this is not a separate product line item for us. In fact, we are looking at digital as totally connected to the … 16-digit card number that you have on a prepaid card, on a commercial card, on a credit card, on a debit card. Mastercard digital MasterCard payments What's Hot

TymeBank’s AI-Powered Chatbot Key to Low-Cost Digital Strategy

Bank Innovation

Digital bank TymeBank and conversational banking technology provider Finn AI have teamed up to bring a low-cost, AI-powered experience to underserved consumers as well as small and micro businesses in emerging markets. Operations Premium Retail Social Media AI artificial intelligence chatbots digital banking

TaskRabbit Acquisition Is Latest Move In Ikea’s Digital Strategy


Ikea has been looking for ways to boost its digital customer service capabilities, as Amazon and other digital-first rivals are stepping up their game in terms of home goods and installation. TaskRabbit , the contract labor marketplace startup known and loved within the gig economy, has been purchased by Swedish home goods giant Ikea. TaskRabbit will become an independent subsidiary within Ikea, according to CNBC.

Biggest Mistake in Digital Strategy Is Forgetting Client Relationships

American Banker

Digital tools improve a bank's traditional sales process, but relationship-based banking is still a huge factor in winning over millennial customers. dealmaking-strategy fintech disruptors digital-banking mobile social-media community-banking

Underbanked women a focus of Visa, Mastercard's digital strategies

Payments Source

Visa and Mastercard are driving digital transactions by financially empowering women in emerging markets who are unbanked but manage their families’ spending. Digital payments Financial inclusion Gig economy Visa Mastercard Latin America India PakistanThe card networks are particularly targeting women in gig economy jobs and women-owned businesses.

Walmart’s Digital Strategy Faces Big Public Test This Holiday Season


This season will see Walmart carrying a digital product assortment of 23 million goods. Whether or not its own corporate mass and inertia will allow for the proper execution of these strategies is anybody’s guess right now, but 2016 was a step in the right direction for the company.”.

Gartner IT Expo: Healthcare Payers Practical Digital Strategy

Perficient Financial Servies

Director and Analyst at Gartner, spoke about the (mostly) hype free plan to digital strategy. Digital Strategy to her is about optimization. Your digital business strategy is probably about transformation. Digital is the second highest priority (but why do organizations keep spinning digital wheels?). Quote: Biggest issue for digital is funding. Data is the core of the digital payer architecture. Mandi Bishop, Sr.

VTB’s digital strategy embraces co-operation

The Banker Technology

Olga Dergunova, VTB Bank’s deputy president, hails a new era of co-operation in Russia’s banking industry, not just bank-to-bank but bank-to-fintech and, importantly, bank-to-regulator. Joy Macknight reports

Shifting gears: Executing digital strategy at two speeds


Digital disruption has opened up the competitive playing field in banking. Other players include large digital leaders who are extending banking services into non-banking digital ecosystems where they are. Everyday Bank Featured Digital Banking trendsFintech start-ups are influencing customer expectations and affecting specialized revenue streams.

Jump-Start Your Financial Institution’s Digital Strategy

The Financial Brand

Eight critical steps that will help accelerate digital transformation at banks and credit unions facing stiff new competition from all sides. The post Jump-Start Your Financial Institution’s Digital Strategy appeared first on The Financial Brand.

Traditional Bank Stakes Its Future on Daring Digital Strategy

The Financial Brand

The post Traditional Bank Stakes Its Future on Daring Digital Strategy appeared first on The Financial Brand. Culture & Leadership Digital Banking Strategies Mobile Channel

TD Bank: Digital growth drives results

Bank Innovation

TD Bank’s digital strategy is showing results. The bank said it’s investing heavily in digital channels, making it the largest digital bank in Canada. Carousel Innovation Strategy Payments Premium Product Design Retail Banking digital strategy TD

Digital strategy: Does your bank have one?

ABA Community Banking

Mobile account opening, fintech partners, analytics, and more all must blend for success Management Lines of Business Technology Fintech. 1Technology

Telecom — Is Your Digital Strategy Ruining Your Customer Experience?


Compare that experience to digital-first companies like Amazon and Apple, which have remarkable stickiness and growth, where the experience is frictionless and most issues are resolved quickly. The post Telecom — Is Your Digital Strategy Ruining Your Customer Experience?

How Fifth Third Bank reshaped its digital roadmap

Bank Innovation

For Fifth Third Bank, a 160-year-old institution, digital transformation isn’t about going head-to-head with the largest banks. Bank Innovation Ignite Carousel Customer Experience Innovation Strategy Premium digital strategy Dobot Fifth Third Bank innovation strategy

DNB CFO seeks cost efficiency in digital strategy

The Banker Technology

DNB’s chief financial officer, Kjerstin Braathen, tells Joy Macknight how Norway’s largest bank is optimising its people, technology and resources to get the most out of its digital transformation

TD Bank: Digital growth drives results

Bank Innovation

TD Bank’s digital strategy is showing results. The bank said it’s investing heavily in digital channels, making it the largest digital bank in Canada. TD noted that, according to App Annie data, the bank is ranked No.

Digital Strategies – Understanding Consumer Behavior on Your Website


In this session, Filene’s Digital Strategist Cat Fitzgerald, will show you: Why you should be less interested in counting how many users come to your site and more interested in using metrics to understand their actual behavior and interests.

Mastercard's digital strategy got a big lift by giving banks more control

Payments Source

Mastercard's Masterpass digital wallet is gaining steam from a new enrollment feature that puts issuers in control, according to Mastercard CEO Ajay Banga. Masterpass Compliance Ajay Banga Mastercard

MUFG taps math expert as CEO to lead digital transformation

Bank Innovation

named Hironori Kamezawa as chief executive officer, turning to a math expert to help Japan’s biggest bank forge a path in the digital era. Bloomberg Carousel Innovation Strategy Payments Retail Banking digital strategy MUFGMitsubishi UFJ Financial Group Inc.

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BBVA’s Holvi Acquisition Fits the Bank’s Digital Strategy

Payments Source

Spanish bank BBVA has acquired Finnish startup Holvi, a licensed payment company specializing in developing digital accounts for small business owners.

Umpqua Bank Doubles Down On Its Human+Digital Strategy (Here’s Why)

The Financial Brand

The bank is betting everything on an innovative alternative to the tech-heavy, AI-saturated strategies drenching fintechs and other competitors. The post Umpqua Bank Doubles Down On Its Human+Digital Strategy (Here’s Why) appeared first on The Financial Brand. Customer Experience Digital Banking Strategies Mobile Channel

Four digital banking trends to watch in 2020

Mobile Payments Today

In 2020 and beyond, it will critical for banks and credit unions to reevaluate their digital strategies

Payments, Treasury & Cash Management Expert, Joseph Spatarella Joins CCG Catalyst Consulting as a Principal

CCG Insights

Joseph Spatarella, an expert in Payments, Treasury & Cash Management has joined CCG Catalyst as Principal in the firm’s Digital Strategy practice. CCG Catalyst Press Releases cash management digital strategy Joe Spatarella payments treasuryThe post Payments, Treasury & Cash Management Expert, Joseph Spatarella Joins CCG Catalyst Consulting as a Principal appeared first on CCG Catalyst Consulting Group.

15 Digital Strategies for Financial Marketers in 2015

The Financial Brand

Online/Digital The major themes dominating banking will include integrated marketing, quality content and multichannel distribution. Are you ready?

NCR chosen to support Provident Bank's digital strategy

The Paypers

(The Paypers) US-based Provident Bank has chosen NCR Corporation ’s Digital Banking platform to improve customer experience