PYMNTS

JANUARY 7, 2021

The new year is here, and the grocery business gets to finally close the book on a difficult and complicated 2020. We're proud of the product mix and shopping experience we provide in our stores and online. We will transition that portion of our eCommerce operations to third-party logistics providers who specialize in that service.”.

California 203

California CA Analytics Branding 203

PYMNTS

OCTOBER 24, 2020

We can never fulfill all the requests we’re getting just because we don’t have enough Santas,” said Megan Price, director of customer experience at GigSalad. Usually, but not in 2020 — as Santa’s are sitting out the season given COVID-19 social distancing restrictions make sitting on Santa’s lap basically impossible.

Video 195

Video Customer Experience Innovation Course 195

Abrigo

OCTOBER 20, 2020

The banking industry has faced many challenges in 2020, from transitioning to CECL, managing Paycheck Protection Program loans, and navigating an unprecedented economic recession. More than 500 banking professionals across the country gathered for a two-day 2020 ThinkBIG: Manage Risk. Plan for new technology and innovations.

Management 195

Management Lending Community Strategy 195

Perficient

AUGUST 28, 2020

Utility companies have had a hard summer in 2020! Blackouts and brownouts caused by fires in the West, and Storms on the East Coast and in the Gulf have filled the news.

Analytics 340

Analytics Company Data Comparison 340

PYMNTS

SEPTEMBER 28, 2020

“ Digital transformation ” has been the buzz phrase for small- to medium-sized businesses ( SMBs ) of all types over the past half-year as they rushed to reorganize their operations end to end amid the pandemic. An Uncertain Holiday Season.

Fraud 236

Fraud Customer Experience Tools Retail 236

PYMNTS

DECEMBER 24, 2020

Consumers, in short, entered spring 2020 realizing that their old, largely physical habits for feeding themselves were a bad fit in a world where proximity between themselves and strangers was frowned upon as a public health liability. Kount Chief Customer Experience Officer Rich Stuppy.

Study 206

Study Industry United States Innovation 206

Perficient

SEPTEMBER 25, 2020

Ecommerce has revolutionized the way businesses in every industry operate and provides endless possibilities to expand sales channels, grow revenue, and elevate the customer experience. Empowered by Data, Driven by Results.

Customer Experience 238

Customer Experience Study System Management 238

NCR

SEPTEMBER 13, 2017

Customer experience and the relationships consumers have with their banks have never been more important. They also offer a genuine alternative to established financial institutions, which must respond by showing they are not being left behind in the customer experience stakes. trillion) in 2017.

Customer Experience 80

Customer Experience Data Branding social media 80

PYMNTS

JULY 24, 2020

We don’t require dozens of people at our store to have an operating four-wall showroom,” CEO Drew Green told Karen Webster in a recent conversation. Green said he thinks it’s tough to build an omnicommerce system that can give consumers a customized experience in both the physical and virtual worlds.

Retail 225

Retail Training Customer Experience System 225

Perficient

OCTOBER 14, 2020

At Twilio’s annual conference Signal 2020, Jeff Lawson, founder and CEO, discussed major trends that helped businesses thrive during what he termed as the “Great Digital Acceleration of 2020”. One Twilio customer noted changes in their reliance on digital channels from 30% before COVID to 100% during the height of the pandemic.

Video 519

Video Tools Innovation Trends 519

Perficient

OCTOBER 26, 2020

Perficient was listed in Forrester’s recent report, “The Forrester Wave : Digital Process Automation Service Providers, Q3 2020, The 13 Providers That Matter Most And How They Stack Up.” Forrester DPA Service Providers Wave Report , Q3 2020. It is an honor to be recognized for our DPA services. Learn More.

Report 294

Report Strategy US User Experience 294

Gonzobanker

AUGUST 21, 2020

If the first half of 2020 taught financial institutions anything, it’s that they must be nimble enough to adjust to change on short notice. Can current digital and other remote capabilities support growth and a competitive customer experience? The post Three Tips for Agile Planning in 2020 appeared first on Gonzobanker.

Software 78

Software Meeting Tools Community Bank 78

Perficient

FEBRUARY 2, 2023

Instagram rolled out its Instagram Shopping feature in 2020, satisfying today’s customer’s itch to mindlessly scroll and the much sought-after instant gratification high from “adding to cart.” All of Instagram’s shopping features allow users to add items from multiple vendors into an Instagram-operated cart.

Industry 471

Industry Trends social media Payments 471

Perficient

OCTOBER 28, 2020

Perficient was included in Forrester’s recent report, “Now Tech: Digital Process Automation Services, Q3 2020, Forrester’s Overview of 20 Digital Process Automation Service Providers.” Together, our financial services team can help strengthen your operations and deepen your customer relationships. Learn More.

US 294

US Strategy Customer Experience America 294

PYMNTS

DECEMBER 28, 2020

Sage , which works in cloud business management, is working with digital operations platform Brightpearl on helping retailers utilize the cloud for their operations, a press release says. Sage Chief Operations Officer Lee Perkins said the move would be good as businesses started to recover from the impact of the pandemic. “As

Retail 177

Retail Operations Customer Experience Online 177

PYMNTS

OCTOBER 2, 2020

plans to bring seasonal workers on board to help in its brands' fulfillment hubs, customer contact centers and brick-and-mortar stores. The new positions come after the firm’s hiring of more than 50,000 staffers in the first half of 2020, according to an announcement. million new customers via digital channels in the second quarter.

Customer Experience 252

Customer Experience Branding Retail Online 252

PYMNTS

SEPTEMBER 23, 2020

People for whom dining out is one of life’s best pleasures have had a rough time in 2020, and it’s probably going to stay weird for a while. Even New York City has now greenlit indoor dining, but the great restaurant sector reset of 2020 is far from finished. million in 2020 as consumers continue to heavily rely on these services.

Mobile 245

Mobile New York City Fraud New York 245

PYMNTS

JANUARY 27, 2021

The friction inherent in the basic operations of many healthcare services — from complex payment processing methods to inconsistent appointment management practices — became more salient against the backdrop of the pandemic. Every patient appointment was a potential minefield of lost opportunities for customer engagement.

Payments 263

Payments Data Survey Report 263

PYMNTS

JANUARY 22, 2021

I am simply amazed at how well my team, my clients and the industry pulled together in 2020 to conquer significant business and societal challenges. What I hope we bring with us from 2020 is a positive and caring attitude for all with a passion for continued positive change. It’s been a year of rapid change.

Innovation 172

Innovation Tools Leadership Customer Experience 172

FICO

JULY 13, 2020

Two months ago, I posted about why it is important for collections operations to adopt a forward-looking approach to debt management – basically the importance of having a clear and compelling vision. New guidelines from the FCA that call for operational resilience in collections reinforce this point. The Expectation for Resilience.

Meeting 52

Meeting Operations Customer Experience Technology 52

PYMNTS

MARCH 30, 2020

The financial institution had harnessed RippleNet earlier in 2020 to link up with banking partners globally, according to reports. billion) in operating income in 2018. SCB had 3,187 billion baht ($105 billion) in equivalent money, along with 138.2 billion baht ($4.6

Payments 251

Payments Customer Experience Mobile US 251

PYMNTS

JANUARY 12, 2021

Customer experience management platform provider Paytronix released its holiday gift card report on Tuesday (Jan. The average dollar amount loaded onto every card stayed relatively consistent in 2020, even with an almost one-third drop in total card sales, showing that guests kept their spending power. Fast-casual comprised 4.5

Cards 149

Cards Study Customer Experience Tools 149

PYMNTS

DECEMBER 30, 2020

With trade shows canceled and enterprise digitization accelerated, 2020 was a big year for the adoption of B2B eCommerce. Retail giants like Flipkart ramped up their investments in online wholesale operations this year, with the pursuit of the "Amazon-like experience" continuing to be a driving influence for the sector.

Online 302

Online Meeting Payments Fintech 302

Cisco

NOVEMBER 23, 2020

As we look back on 2020, the pandemic has proven to be a clear digitization accelerator—especially in areas critical to COVID-19 response. Providing reliable, secure connectivity while turning data into intelligent insights about how your branch infrastructure is operating—and how it can operate better—is critical.

Customer Experience 149

Customer Experience Analytics Video Resources 149

PYMNTS

JANUARY 11, 2021

customers expect from their everyday primary bank account.” . He added that Revolut strives to be “the best in class for customer experience, value and capabilities” and offer a full range of services from deposit accounts and overdraft protection to loans and credit cards. 11) that having a U.K.

cryptocurrency 216

cryptocurrency Leadership Bitcoin Fintech 216

PYMNTS

OCTOBER 1, 2019

1, 2020 — at one point, the deadline was in 2017. The big [operators] have financial balance sheets that can support construction projects,” he told PYMNTS, “but the smaller ones will be challenged.”. The other part is the opportunity that the most recent liability shift gives operators of those businesses. LISNR Offering.

Innovation 167

Innovation Customer Experience Retail Operations 167

Payments Source

DECEMBER 11, 2020

The COVID-19 pandemic has brought both the strengths and weaknesses in customer experience under the spotlight. This episode will focus on how connecting with customers and ensuring they have a positive experience with a company is paramount, particularly in a pandemic-driven world.

Customer Experience 61

Customer Experience Groups Branding Operations 61

PYMNTS

JANUARY 20, 2020

At the least, building a better brick-and-mortar customer experience could help revive the fortunes of certain retailers. Experience or not, commerce is nothing without payments. As a result, retailers, restaurant operators and others are trying to meet that demand. Payment Methods.

Data 147

Data Retail Mobile Iowa 147

PYMNTS

JUNE 18, 2020

million in the first quarter of fiscal year 2020, compared to the same period the previous year. The company operates almost 1,000 retail stores under names like DSW Designer Shoe Warehouse and The Shoe Company. million in the first quarter of 2020 from Q1 2019’s $451.3 reported that net sales plunged by 44.7 percent to $482.8

Branding 141

Branding Report Guidelines Retail 141

PYMNTS

NOVEMBER 15, 2019

The company already offers technology to automate the collection and analysis of on-shelf inventory data, enabling retailers to improve product availability, streamline operations and create a better shopping experience for customers.

Retail 101

Retail Operations Data Customer Experience 101

Perficient

JULY 30, 2020

Global pandemics may be rare, but crises of all sizes affect business operations in unforeseen ways. And, after employees are back, additional steps will be needed to optimize current operations and/or prepare for the next disruption. What is a Low-Code Application? And wow us they did!

Training 322

Training Community Innovation US 322

PYMNTS

AUGUST 6, 2020

“Our team has done an exceptional job managing through the first half of 2020,” said Ernie Garcia, founder and CEO of Carvana. “We have put people first and implemented policies that keep our team and our customers safe while still delivering the incredible customer experiences we are known for.”

Customer Experience 152

Customer Experience Policies Online Company 152

Perficient

NOVEMBER 17, 2020

Nobody in the banking industry planned for a year like 2020. Some of these solutions were set up in a matter of days, providing immediate results to drive operations forward. The Paycheck Protection Program (PPP) is an excellent example of how banks leveraged technology to meet customer needs.

Mobile 294

Mobile Online Conference Customer Experience 294

Perficient

JULY 13, 2022

Both prime and subprime repossessions have nearly doubled since 2020. Now is the time for auto lenders to address their debt collection operations. We know that auto lenders who modernize their collections practices will have an excellent first line of defense in decreasing delinquencies and protecting their balance sheets.

Meeting 275

Meeting Marketing Operations Strategy 275

Perficient

SEPTEMBER 15, 2020

According to Forrester, 31% of companies want to use AI to significantly improve their customer experience. With an increasing number of experiences powered by AI, such as voice search and virtual agents, it’s reshaping how consumers behave and make decisions. Retrieved August 04, 2020, from [link]. 1 Gownder, J.,

User Experience 427

User Experience Innovation Branding Customer Experience 427

PYMNTS

DECEMBER 21, 2020

After a revenue freefall of $165 billion between March and July, the sector is expected to lose almost a quarter-trillion dollars in 2020. Into the confusion drops PYMNTS’ December 2020 Mobile Order-Ahead Tracker® done in collaboration with Kount. As the Tracker notes, a recent data breach of a mobile order-ahead app leaked 2.8

Mobile 151

Mobile Fraud Policies Study 151

FICO

FEBRUARY 1, 2021

were made in 2020 in order to create a robust digital collections experience? No”, but its effectiveness will be surpassed by customer self-service, chat and other digital capabilities. How would you rate yourself when it comes to your collections transformation? So, now what? Does anything above strike a chord?

UX 68

UX Analytics Resources Data 68