FICO

FEBRUARY 1, 2021

What investments in your platform, data orchestration, analytics, human capital, UX design, etc., were made in 2020 in order to create a robust digital collections experience? No”, but its effectiveness will be surpassed by customer self-service, chat and other digital capabilities. So, now what? by Jaime Guzman.

UX 68

UX Analytics Resources Data 68

Perficient

SEPTEMBER 29, 2020

The world is quite a different place than it was six months ago, and with the 2020 holiday season fast approaching, the pressure is on to meet revenue goals in what’s been an uncertain year. There’s the experience, there’s the business operations, and there’s the technology and data that has to drive it.

Marketing 294

Marketing Branding Data Industry 294

Perficient

FEBRUARY 25, 2021

To avoid a fall, first take stock of your firm’s customer experience and digital maturity. We often ask clients to take our CX IQ assessment , Perficient’s customer experience diagnostic. For most organizations and their customers, 2020 was a year eventful beyond measure. Barrier 3: Lack of Alignment.

Meeting 309

Meeting Customer Experience Branding Leadership 309

Gonzobanker

DECEMBER 20, 2019

Its Baldrige-winning tenacity on customer experience is legendary and consistent. Even with worries around an allegedly discriminatory algorithm, Silicon Valley UX met big bank Wall Street money in slick onboarding that has our attention. The bank’s strategy is laser-focused. It was the original data junkie.

Idaho 148

Idaho Conference Data Marketing 148

Perficient

MAY 21, 2021

In her first semester at Southwest Minnesota State University, she majored in Computer Science and learned quite a lot about terminals, using Jedit, and also learned about gates and machine languages operating off binary numbers. Christina is always finding new ways of using her creativity to inspire others.

Milwaukee 348

Milwaukee Software Course Detroit 348

Gonzobanker

DECEMBER 19, 2022

Erin Simpson , chief operations officer, and Allan Rayson , chief innovation officer and chief technology officer, think about their operations and technology differently as well by partnering with fintechs that are also invested in the bank and understand the bank’s strategy with several of them on the board. Goes to CSI.

Community 216

Community Fintech Industry Innovation 216