PYMNTS

SEPTEMBER 28, 2020

“ Digital transformation ” has been the buzz phrase for small- to medium-sized businesses ( SMBs ) of all types over the past half-year as they rushed to reorganize their operations end to end amid the pandemic. An Uncertain Holiday Season.

Fraud 236

Fraud Customer Experience Tools Retail 236

PYMNTS

DECEMBER 16, 2020

Amid the great digital shift , retailers and financial institutions (FIs) must walk the fine line between challenging transactions and letting the consumer journey proceed frictionless. issuers will grow to $690 million in 2020, and to more than $800 million in 2021. The Scope Of The Problem.

Retail 228

Retail Management Fraud Omaha 228

PYMNTS

APRIL 27, 2020

But after that initial download, retailers and purchase aggregators pretty much let users run the course of their screens, never thinking that advanced applications would someday become important. Some companies have been trying to bring retailers into the new world of “necessary” location-based app technology for mobile retailing.

Retail 160

Retail Mobile Examples Technology 160

PYMNTS

OCTOBER 24, 2020

We can never fulfill all the requests we’re getting just because we don’t have enough Santas,” said Megan Price, director of customer experience at GigSalad. Usually, but not in 2020 — as Santa’s are sitting out the season given COVID-19 social distancing restrictions make sitting on Santa’s lap basically impossible.

Video 195

Video Customer Experience Innovation Course 195

PYMNTS

JULY 28, 2017

Over the last few years, chatbots have taken the retail space by storm, helping to automate several key aspects of customer service. As such, it’s important to explore whether or not integrating chatbots into companies is having a positive or negative effect on its operations. Are they helping or hindering?

Retail 179

Retail Case Study Customer Experience Technology 179

Gonzobanker

JANUARY 17, 2020

Well GonzoBankers, the gang is back to work and we are all headed face-first into 2020 – a year with more uncertainty than most about how things will turn out. So, to get your Gonzo executive brains warmed up for a new year, I offer you 20 important banking realities for 2020 to guide your strategic execution efforts: 1.

Customer Experience 127

Customer Experience Fintech Regional Cards 127

Abrigo

OCTOBER 20, 2020

The banking industry has faced many challenges in 2020, from transitioning to CECL, managing Paycheck Protection Program loans, and navigating an unprecedented economic recession. More than 500 banking professionals across the country gathered for a two-day 2020 ThinkBIG: Manage Risk. Plan for new technology and innovations.

Management 195

Management Lending Community Strategy 195

PYMNTS

JULY 13, 2017

The digital retail revolution is well underway. Fusing technology into in-store experiences has officially gone mainstream, and retailers are looking for ways to go beyond the traditional mobile app. How much has AI affected the digital retail revolution and what’s next for it?

Retail 212

Retail Customer Experience Study Online 212

PYMNTS

OCTOBER 2, 2020

The new positions come after the firm’s hiring of more than 50,000 staffers in the first half of 2020, according to an announcement. The retailer said it received 3.5 million new customers via digital channels in the second quarter. The retailer said it received 3.5 At Gap Inc.,

Customer Experience 252

Customer Experience Branding Retail Online 252

PYMNTS

JANUARY 20, 2020

Data from Fiserv supports that point: Brick-and-mortar retail growth during the 2019 holiday season stood at 1.4 Total retail growth was 3.8 However, Fodor didn’t meet with PYMNTS to simply give a tired account of how eCommerce is outpacing physical retail. percent, trailing the 8.1 percent growth rate for eCommerce.

Data 147

Data Retail Mobile Iowa 147

PYMNTS

DECEMBER 18, 2019

You can count on at least one thing for retail in 2020: Things will get much more personal. There, Dynamic Yield , the artificial intelligence (AI)-powered personalization platform operator, is being absorbed by fast-food chain McDonald’s. Many retailers are relying on AI to enhance personalization. Sonic Move.

Retail 131

Retail Tools User Experience Technology 131

Perficient

FEBRUARY 2, 2023

Instagram rolled out its Instagram Shopping feature in 2020, satisfying today’s customer’s itch to mindlessly scroll and the much sought-after instant gratification high from “adding to cart.” All of Instagram’s shopping features allow users to add items from multiple vendors into an Instagram-operated cart. million in 2024.

Industry 471

Industry Trends social media Payments 471

PYMNTS

JUNE 18, 2020

million in the first quarter of fiscal year 2020, compared to the same period the previous year. The company operates almost 1,000 retail stores under names like DSW Designer Shoe Warehouse and The Shoe Company. In separate news, retailer Express Inc. million in the first quarter of 2020 from Q1 2019’s $451.3

Branding 141

Branding Report Guidelines Retail 141

PYMNTS

DECEMBER 11, 2018

Retailers are doubling down on toys amid a gap in the market left by the bankruptcy of Toys R Us. toy retailer Hamleys , for instance, is eyeing a potential New York City location for a flagship store. The potential store could open its doors in 2020, although such a deal has not been made final. Retailers Step up Toy Selection.

Retail 166

Retail US New York City Los Angeles 166

PYMNTS

NOVEMBER 22, 2019

Retailers are tapping into voice technology to help consumers order their favorite products such as restaurant takeout as they expand their artificial intelligence (AI) strategies. From 7-Eleven to Chipotle Mexican Grill, retailers are expanding their digital ordering strategy with the help of voice assistant technology. Kroger Co.

Retail 139

Retail Strategy United States Comparison 139

PYMNTS

APRIL 30, 2018

Brands and retailers face a dilemma then: How do companies reach consumers through their phones? As a result, Kolacz is rolling out technology for brands and retailers to connect with customers through messaging platforms such as Facebook Messenger, WeChat , Viber and WhatsApp. The Platform.

Retail 118

Retail Branding Customer Experience Knowledge Base 118

PYMNTS

NOVEMBER 15, 2019

The company already offers technology to automate the collection and analysis of on-shelf inventory data, enabling retailers to improve product availability, streamline operations and create a better shopping experience for customers.

Retail 101

Retail Operations Data Customer Experience 101

NCR

SEPTEMBER 13, 2017

Customer experience and the relationships consumers have with their banks have never been more important. They also offer a genuine alternative to established financial institutions, which must respond by showing they are not being left behind in the customer experience stakes. How to improve your customer understanding.

Customer Experience 80

Customer Experience Data Branding social media 80

PYMNTS

OCTOBER 1, 2019

1, 2020 — at one point, the deadline was in 2017. However, that’s only part of what’s really going on when it comes to this particular card payments mark for convenience stores and gas pumps, according to a new PYMNTS interview with Chris Triconi, director of petro, convenience stores, and fuel retail at payment technology firm LISNR.

Innovation 167

Innovation Customer Experience Retail Operations 167

PYMNTS

JANUARY 13, 2021

The 2020 holiday season was one for the history books, drastically different due to the pandemic limiting consumers’ in-person shopping experiences. The prevalence of online commerce opens new doors for digital fraud, however, both from career fraudsters and opportunistic customers. percent increase from the previous year.

Fraud 189

Fraud Analytics Data Retail 189

PYMNTS

JANUARY 27, 2021

The friction inherent in the basic operations of many healthcare services — from complex payment processing methods to inconsistent appointment management practices — became more salient against the backdrop of the pandemic. Every patient appointment was a potential minefield of lost opportunities for customer engagement.

Payments 263

Payments Data Survey Report 263

PYMNTS

JUNE 7, 2018

The goal for all retailers is, of course, to deliver an excellent experience, both online and in stores, and to find ways for those disparate experiences to mesh seamlessly with one another. The Swedish furniture retailer seems to be making the opposite transition. market, axing plans for new stores in three U.S.

Retail 122

Retail Customer Experience Branding Comparison 122

Cisco

MARCH 26, 2021

Join us for our engaging industry sessions across financial services and retail. All financial services and retail session are future focused; taking the lessons learned from 2020 and building toward a more sustainable and inclusive future. Customers are also needing to drive operational efficiencies in their security approach.

Customer Experience 71

Customer Experience Retail Operations Security 71

PYMNTS

DECEMBER 30, 2016

This year has been big for retail — big on change, innovation and some surprises along the way. Consumers flocked to online and mobile commerce , robots rose in food and consumer goods , and brick-and-mortar stayed relevant with retail experimentation — pop – ups , flash sales , store-in-store and showrooms.

Retail 123

Retail Online Customer Experience Trends 123

PYMNTS

APRIL 19, 2018

Wendy’s , for example, planned to roll out self-ordering kiosks at about 1,000 of its retail locations by the end of 2017 in an attempt to both lure younger customers and to battle long lines at peak dining hours. They are also trying to enhance the customer experience. Younger customers prefer to use a kiosk.”.

Retail 102

Retail eBook Customer Experience Ohio 102

PYMNTS

DECEMBER 30, 2020

With trade shows canceled and enterprise digitization accelerated, 2020 was a big year for the adoption of B2B eCommerce. Retail giants like Flipkart ramped up their investments in online wholesale operations this year, with the pursuit of the "Amazon-like experience" continuing to be a driving influence for the sector.

Online 302

Online Meeting Payments Fintech 302

PYMNTS

MAY 5, 2020

With the retail industry sliding into Mother’s Day in just a week, the return issue is bound to raise its head. Some stats around the issue show just how substantial it is for retailers. And if a retailer charges too much (or charges at all) 57 percent of millennials will bail on future business. Now add a pandemic.

Policies 185

Policies Retail Study Washington 185

Perficient

NOVEMBER 17, 2020

Nobody in the banking industry planned for a year like 2020. Some of these solutions were set up in a matter of days, providing immediate results to drive operations forward. The Paycheck Protection Program (PPP) is an excellent example of how banks leveraged technology to meet customer needs.

Mobile 294

Mobile Online Conference Customer Experience 294

PYMNTS

JULY 1, 2020

billion in 2020, compared to $62.4 COVID-19 has forced luxury brands to postpone their fashion shows and cancel promotions events, and has disrupted supply chains,” GlobalData Retail Analyst Suresh Sunkara said. This will bring some relief to luxury retailers, as they can now open their stores and resume operations.”.

Branding 246

Branding Regional United States Groups 246

PYMNTS

JANUARY 12, 2021

Customer experience management platform provider Paytronix released its holiday gift card report on Tuesday (Jan. The average dollar amount loaded onto every card stayed relatively consistent in 2020, even with an almost one-third drop in total card sales, showing that guests kept their spending power. Fast-casual comprised 4.5

Cards 149

Cards Study Customer Experience Tools 149

PYMNTS

MARCH 26, 2020

The automated retail market opened 2020 on pace to easily continue its double-digit growth. The continued adoption of technologies such as artificial intelligence (AI), machine learning (ML) is making it easier for merchants to satisfy consumers’ need for speed and convenience in their self-serve shopping experiences.

Retail 141

Retail Trends Customer Experience Technology 141

Perficient

FEBRUARY 17, 2023

Embedded Payments A 2022 study published by the Federal Reserve Bank of San Francisco noted that app payments increased as a percentage of total consumer purchases from 11% in 2019 to 15% in 2020, to 29% in 2021. At just 4 cents per transaction, the fees to the merchant are far less than the 2% to 3% fees charged by credit cards.

San Francisco 275

San Francisco Cards Online Payments 275

PYMNTS

JULY 13, 2020

From telehealth to new financing options for patient treatments to big retailers like Walmart , Walgreens and CVS mashing up retail with healthcare, everyone from startups to incumbents are using the pandemic as an opportunity to disrupt — and reinvent — healthcare. Here’s a look at some of the latest developments. We’re in healthcare.

Retail 219

Retail Innovation Online Seattle 219

PYMNTS

AUGUST 6, 2020

“Our team has done an exceptional job managing through the first half of 2020,” said Ernie Garcia, founder and CEO of Carvana. “We have put people first and implemented policies that keep our team and our customers safe while still delivering the incredible customer experiences we are known for.”

Customer Experience 152

Customer Experience Policies Online Company 152

Gonzobanker

JULY 10, 2020

Whether they take a bull or bear view of the current economic situation, bank executives should be asking themselves these key questions as they reevaluate their planning for 2020 and beyond: What adjustments do we need to make over the next 18 months and beyond to remain competitive? What businesses need capital in the interim?

Risk Management 88

Risk Management Capital Strategy social media 88

PYMNTS

JANUARY 8, 2019

With the holiday shopping season in the rear view, retailers across the globe are tallying up their wins and losses. While the holiday retail rush meant big gains for some retailers, it also came with an influx of fraud, both in-store and online, as fraudsters took advantage of a high-pace, high-volume period of transactions.

Fraud 166

Fraud Retail Security Branding 166

PYMNTS

MAY 20, 2020

In its fiscal 2020 Q1, streaming platform Netflix reported adding nearly 16 million new subscribers and blasting net income into orbit at $709 million, more than double its Q1 2019 performance. Evidently, this can happen when the world goes on lockdown for an entire season.

Fraud 205

Fraud New York Video Customer Experience 205