Perficient

OCTOBER 29, 2020

Last week mobile TV platform Quibi announced plans to shut down operations, just seven months after a promising debut. Quibi launched in April 2020, just as the pandemic was upending public life. It’s unfair to fault Quibi’s leadership for failing to anticipate a global pandemic. Why did it lose everything?

US 294

US social media User Experience Digital Strategies 294

Gonzobanker

DECEMBER 17, 2021

It was a cray cray year for mergers and acquisitions (M&As) in 2021 coming out of COVID slowdown in 2020. Lots of tech and operations to clean up, it appears, but no solid bank is better qualified than the team from Minneapolis. Lifetime Leadership Achievement Awards. We can’t wait to see next year’s successes.

Fintech 147

Fintech Strategy Leadership Lending 147

Cisco

FEBRUARY 15, 2021

The last twelve months have initiated a renaissance in contact center operations. While the modernization of contact centers had been on a steady march, the realities of 2020 suddenly presented a giant forcing function changing the customer engagement landscape in a dramatic fashion.

Customer Experience 104

Customer Experience Leadership Mobile Operations 104

Perficient

FEBRUARY 25, 2021

To avoid a fall, first take stock of your firm’s customer experience and digital maturity. This includes knowing how your peers and senior leadership perceive said maturity. We often ask clients to take our CX IQ assessment , Perficient’s customer experience diagnostic. Barrier 3: Lack of Alignment.

Meeting 309

Meeting Customer Experience Branding Leadership 309

CB Insights

FEBRUARY 13, 2020

Leadership and board members. Sigma aims to streamline business operations. Stripe Atlas (business incorporation tool) and Stripe Sigma (business analytics and reporting) can help simplify business operations. The global e-commerce market is currently estimated to be worth $4T in 2020, according to eMarketer.

Online 98

Online Company Retail Payments 98

PYMNTS

DECEMBER 13, 2019

Nuro’s vision of using robotics to improve lives runs parallel with Walmart’s mission of helping customers live better,” Tom Ward, senior vice president of digital operations for Walmart U.S., The cars will be able to hold up to 12 grocery bags at a time in two customer compartments designed to hold six apiece. “We

New York City 131

New York City New York Retail US 131

Independent Banker

DECEMBER 31, 2022

Sills: We are currently an SBA 7(a) lender, and we participated in the PPP program in 2020 and 2021. It has a lot of automation, AI and workflow built into it, and it will provide a better customer experience and a better lender experience. Q: Does your bank plan to open any new line of business in 2023?

Community Bank 91

Community Bank Community Tampa North Carolina 91

Cisco

MAY 5, 2021

Before 2020, traditional financial enterprises were already focusing on digital transformation initiatives—both as an effort to improve customer experiences and a need to adapt to survive. Meeting customers where they are has been a common phrase and goal that customers share with us.

Customer Experience 129

Customer Experience Branding Tools Strategy 129

Alex Jimenez

FEBRUARY 27, 2019

Their target IT architecture will include: API Platform multi-cloud enabled API connect v2018 configured on cloud leveraging auto-scaling and self-healing API Marketplace delivered for seamless customer experience API Test Facility cloud hosted allowing early prototyping with API Consumers. IBM Q Panel.

blockchain 40

blockchain Conference Security Innovation 40

Gonzobanker

DECEMBER 20, 2019

Its Baldrige-winning tenacity on customer experience is legendary and consistent. And Partners CEO John Janclaes helped put Kony on the market map in mid-size shops, even keynoting Kony’s conference with a leadership book in tow. So talk about a busy area of focus and some hair pulling when it comes to customer experience?

Idaho 148

Idaho Conference Data Marketing 148

PYMNTS

MARCH 2, 2020

Whatever else gets written about 2020 in the history books, we suspect the adjective “boring” will not make the final cut. Uber Eats, facing losses and stiffening competition from both Grubhub and DoorDash, is changing its leadership and reorienting its efforts around profitability.

Marketing 141

Marketing Data US Leadership 141

Perficient

MAY 21, 2021

In her first semester at Southwest Minnesota State University, she majored in Computer Science and learned quite a lot about terminals, using Jedit, and also learned about gates and machine languages operating off binary numbers. Christina is always finding new ways of using her creativity to inspire others.

Milwaukee 348

Milwaukee Software Course Detroit 348

Independent Banker

SEPTEMBER 30, 2021

Use these 3 technologies to safeguard customer data. of consumers report concerns about customer experience, including personal data. The biggest knock on multifactor authentication is inconvenience, according to Joel Williquette, ICBA’s senior vice president of operational risk policy. It’s traumatic for bank leadership.

Community 139

Community Community Bank social media Security 139

Gonzobanker

MAY 8, 2020

These three reasonable outcomes of the “Great Pause” recession produce some concerning results by the fourth quarter of 2020: More than 25% of these banks will have negative earnings More than 70% of banks will have return on assets of less than.25% 25% 140 banks will have capital levels that have fallen below 8%.

Lending 114

Lending Analytics Analysis Capital 114

Gonzobanker

DECEMBER 19, 2022

It’s hard to understand how Clobes has time in the day to drive her unlimited amount of leadership activities. His passion for innovation, community, culture, and clients provides a leadership template for all future GonzoBankers. What an amazing leadership story. The Smarter Bank Customer Experience Award.

Community 216

Community Fintech Industry Innovation 216