2020 Customer Experience Digital Strategies Operations 
PYMNTS
SEPTEMBER 28, 2020
“ Digital transformation ” has been the buzz phrase for small- to medium-sized businesses ( SMBs ) of all types over the past half-year as they rushed to reorganize their operations end to end amid the pandemic. An Uncertain Holiday Season.
PYMNTS
JANUARY 28, 2020
But that doesn’t mean all the players in payments and financial services have a solid or clear digital strategy. It’s not that banks don’t want to go more digital and mobile, he said. These are expensive to deliver, which is why we help customers provide these services and capabilities as part of the package,” he said.
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Perficient
OCTOBER 29, 2020
Last week mobile TV platform Quibi announced plans to shut down operations, just seven months after a promising debut. Quibi launched in April 2020, just as the pandemic was upending public life. The mobile TV platform seemed to have it all. Why did it lose everything? In its brief run, Quibi burned through $1.7
PYMNTS
NOVEMBER 22, 2019
We always strive to introduce additional access points in the Chipotle ordering experience and overall digital ecosystem,” Chipotle Vice President of Digital Strategy and Product Management Nicole West said in an announcement. The company intends to refresh stores at a slower clip to keep more locations fully operational.
Perficient
SEPTEMBER 29, 2020
The world is quite a different place than it was six months ago, and with the 2020 holiday season fast approaching, the pressure is on to meet revenue goals in what’s been an uncertain year. I am the Chief Digital Strategist for Perficient. It goes back to something we talk a lot about with digital strategy.
Independent Banker
OCTOBER 31, 2021
The pandemic accelerated the adoption of digital lending for both banks and consumers. The transformation has been phenomenal,” says Prabhash Shrestha, ICBA group executive vice president and chief digital strategy officer. Hands down, this is the future, and we are seeing a bigger move to digital lending across the industry.”.
PYMNTS
DECEMBER 30, 2020
The ongoing pandemic has forced credit unions to pivot toward digital processes as members and businesses alike tackle more of their banking-related activities remotely. However, this does not mean that credit unions’ digital shifts have been free of hiccups. The Drive Toward Digital. Addressing Digital Adoption Challenges.
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