PYMNTS

DECEMBER 24, 2020

Consumers, in short, entered spring 2020 realizing that their old, largely physical habits for feeding themselves were a bad fit in a world where proximity between themselves and strangers was frowned upon as a public health liability. Kount Chief Customer Experience Officer Rich Stuppy. A Clamor Is Coming For Subscriptions.

Study 206

Study Industry United States Innovation 206

PYMNTS

DECEMBER 30, 2020

With trade shows canceled and enterprise digitization accelerated, 2020 was a big year for the adoption of B2B eCommerce. As the trend proliferated, it opened up new opportunities for businesses to migrate their payment workflows online, too. Embedded Finance.

Online 302

Online Meeting Payments Fintech 302

PYMNTS

DECEMBER 28, 2020

Sage , which works in cloud business management, is working with digital operations platform Brightpearl on helping retailers utilize the cloud for their operations, a press release says. Sage Chief Operations Officer Lee Perkins said the move would be good as businesses started to recover from the impact of the pandemic. “As

Retail 177

Retail Operations Customer Experience Online 177

PYMNTS

OCTOBER 2, 2020

plans to bring seasonal workers on board to help in its brands' fulfillment hubs, customer contact centers and brick-and-mortar stores. The new positions come after the firm’s hiring of more than 50,000 staffers in the first half of 2020, according to an announcement. will hire workers online to make the process more simple and secure.

Customer Experience 252

Customer Experience Branding Retail Online 252

PYMNTS

JULY 24, 2020

We don’t require dozens of people at our store to have an operating four-wall showroom,” CEO Drew Green told Karen Webster in a recent conversation. And lastly, the chain offers something Green said he thinks will be critical to all of retail in the pandemic era: a better-curated, personalized experience for consumers.

Retail 225

Retail Training Customer Experience System 225

Perficient

NOVEMBER 17, 2020

Nobody in the banking industry planned for a year like 2020. Some of these solutions were set up in a matter of days, providing immediate results to drive operations forward. The Paycheck Protection Program (PPP) is an excellent example of how banks leveraged technology to meet customer needs. Banks have seen a 14.5%

Mobile 294

Mobile Online Conference Customer Experience 294

PYMNTS

JANUARY 27, 2021

The friction inherent in the basic operations of many healthcare services — from complex payment processing methods to inconsistent appointment management practices — became more salient against the backdrop of the pandemic. Every patient appointment was a potential minefield of lost opportunities for customer engagement.

Payments 263

Payments Data Survey Report 263

PYMNTS

JANUARY 13, 2021

The 2020 holiday season was one for the history books, drastically different due to the pandemic limiting consumers’ in-person shopping experiences. Experts predicted that up to $190 billion would be spent online this year, a 35.8 Phishing scams were on the rise all year, while a survey of online shoppers found that 40.3

Fraud 189

Fraud Analytics Data Retail 189

PYMNTS

SEPTEMBER 30, 2019

The latest Payments and the Platform Economy study examines how marketplaces are responding to the counterfeit threat as well as how they are continuing to innovate the customer experience. Online Resale. Sales of counterfeit goods through online marketplaces are expected to hit $1.8 billion per year to fake online sales.

Online 101

Online Fraud Branding social media 101

PYMNTS

SEPTEMBER 23, 2020

People for whom dining out is one of life’s best pleasures have had a rough time in 2020, and it’s probably going to stay weird for a while. Even New York City has now greenlit indoor dining, but the great restaurant sector reset of 2020 is far from finished. million in 2020 as consumers continue to heavily rely on these services.

Mobile 245

Mobile New York City Fraud New York 245

PYMNTS

JANUARY 20, 2020

The online experience is just getting that much better, as far as ease,” he said. In addition, online shopping often does a better job of giving shoppers exactly what they want, even though consumers cannot touch products. Clothing, in fact, stands as a strong example of retail moving from the physical realm to online.

Data 147

Data Retail Mobile Iowa 147

Perficient

FEBRUARY 17, 2023

Embedded Payments A 2022 study published by the Federal Reserve Bank of San Francisco noted that app payments increased as a percentage of total consumer purchases from 11% in 2019 to 15% in 2020, to 29% in 2021. At just 4 cents per transaction, the fees to the merchant are far less than the 2% to 3% fees charged by credit cards.

San Francisco 275

San Francisco Cards Online Payments 275

PYMNTS

AUGUST 6, 2020

Carvana , which works in the market of selling used cars online, announced its revenue was sitting at $1.12 Our team has done an exceptional job managing through the first half of 2020,” said Ernie Garcia, founder and CEO of Carvana. billion and that it had sold 55,098 units in the second quarter, according to a press release.

Customer Experience 152

Customer Experience Policies Online Company 152

PYMNTS

JUNE 18, 2020

million in the first quarter of fiscal year 2020, compared to the same period the previous year. The company operates almost 1,000 retail stores under names like DSW Designer Shoe Warehouse and The Shoe Company. million in the first quarter of 2020 from Q1 2019’s $451.3 reported that net sales plunged by 44.7 percent to $482.8

Branding 141

Branding Report Guidelines Retail 141

PYMNTS

DECEMBER 21, 2020

After a revenue freefall of $165 billion between March and July, the sector is expected to lose almost a quarter-trillion dollars in 2020. Into the confusion drops PYMNTS’ December 2020 Mobile Order-Ahead Tracker® done in collaboration with Kount. As the Tracker notes, a recent data breach of a mobile order-ahead app leaked 2.8

Mobile 151

Mobile Fraud Policies Study 151

PYMNTS

JANUARY 28, 2020

As eBay seeks to right its ship with its search for new leadership, as well as new revenue from StubHub (and perhaps even the sale of its classifieds unit or other assets), the online marketplace operator reported an earnings slide for the fourth quarter of 2019. At least some relief should follow in the second half of 2020.

Taxes 130

Taxes Online Leadership Report 130

PYMNTS

JULY 1, 2020

We can only hope at this point for a gradual recovery,” LVMH Chairman Bernard Arnault told investors on an online call Tuesday (June 30). billion in 2020, compared to $62.4 This will bring some relief to luxury retailers, as they can now open their stores and resume operations.”. Could the online surge help luxury goods?

Branding 246

Branding Regional United States Groups 246

PYMNTS

SEPTEMBER 24, 2020

Amid the myriad challenges of 2020 — the pandemic, the wildfires, the hurricanes, the social unrest — the silver lining might be that firms of all sizes have learned to pivot, to serve their end customers in nimble ways. CFOs get typecast more than other executives as being just debit- and credit-oriented,” Rainey told Webster.

Analytics 293

Analytics Examples Trends Operations 293

PYMNTS

JUNE 18, 2020

The pandemic is having monumental impacts on restaurants’ operations and interactions with potential diners, pushing to the forefront services that offer quick and seamless online ordering tools to reach customers stuck in their homes. Around The Order To Eat Landscape.

Report 189

Report Online Strategy social media 189

PYMNTS

JULY 1, 2020

Or that, on average, 15 percent of an FI’s annual operating costs go toward maintaining core banking systems that are outmoded? For many FIs, cloud banking is the key to unlocking more resilient services while vastly improving customer experience. It’s true, but not for long.

System 268

System Digital Banking Tools User Experience 268

Abrigo

FEBRUARY 23, 2022

Indeed, the financial institutions surveyed most frequently identified the following as their top challenges in small business lending: Efficiency Process, operations, and staffing Competition Over half of the survey respondents cited efficiency as a challenge when it comes to small business lending. Knowing Your Customer.

How To 195

How To Lending Software Survey 195

PYMNTS

NOVEMBER 9, 2020

As COVID-19 continues to modify ideas around how we shop and pay, consumers and B2B buyers are also making choices about where to shop: online or in-store? The jarring digital shift of 2020 was a disaster recovery scramble that just swept away these most human of behaviors. The answer is “both,” but there the simplicity ends.

Retail 261

Retail Millennials Online Tools 261

Abrigo

FEBRUARY 27, 2020

This means having processes and people in place for bringing in borrowers, identifying the right loans to book, pricing them correctly, and closing loans quickly and efficiently enough to meet customer needs and institutional goals. See more of Abrigo’s 2020 Business Lending Readiness Survey: Preparing Now for Economic Uncertainty Ahead.

Lending 243

Lending Survey Data System 243

PYMNTS

JANUARY 31, 2018

In what was described by eBay as an effort to improve customer experience and offer sellers a more competitive cost structure, eBay announced news on Wednesday (Jan. 31) that it will intermediate payments through a multi-year implementation that may last through mid-2020.

Payments 149

Payments Customer Experience Risk Management America 149

PYMNTS

DECEMBER 11, 2019

Consumers are beginning to express more preferences regarding their buying and selling experiences on online marketplaces, which are seeing an increased amount of competition in the market as they attempt to hold onto their customer bases.

Marketing 132

Marketing Millennials social media Case Study 132

PYMNTS

DECEMBER 16, 2020

And then, after the transaction is made, there’s the task of understanding the byzantine codes and data that are tied to online statements. The “language” of the statements may represent a Rosetta Stone of sorts for the 110 million consumers who have pivoted online in the wake of the pandemic.

Retail 228

Retail Management Fraud Omaha 228

FICO

FEBRUARY 1, 2021

At the risk of stating the obvious, we can likely all agree that the pandemic has significantly accelerated the adoption of online and mobile banking. were made in 2020 in order to create a robust digital collections experience? How would you rate yourself when it comes to your collections transformation? So, now what?

UX 68

UX Analytics Resources Data 68

PYMNTS

JUNE 17, 2020

Where you find customer data, you also find cybercrooks. Both of these channels are thus perfect targets for fraud, with cybercriminals posing as restaurants on social media and attempting to scam customers of their personal data, and fake reviews driving customers away from restaurants.”. A Fraudster’s Feast.

Tools 141

Tools social media Fraud Mobile 141

CB Insights

FEBRUARY 13, 2020

As businesses and consumers become more comfortable using credit cards online, the proportion of US commerce that takes place online has steadily increased over the last 20 years. Specifically, the Collisons aimed to more seamlessly connect online businesses and payment processors, allowing more businesses to accept online payments.

Online 98

Online Company Retail Payments 98

PYMNTS

DECEMBER 28, 2020

declined by 7 percent over the past five years, for example, and some credit unions are also reportedly considering more physical branch shutdowns as their members move online. Some customers are in-branch banking loyalists, however, and financial institutions (FIs) would do well to heed their preferences.

ATM 182

ATM Meeting United States Industry 182

PYMNTS

MAY 5, 2020

According to March 2020 data from Narvar and Forrester , 42 percent of retailers have already paused their pickup in-store and return in-store services. For online shopping the return policies range from Amazon (90 days) to Target (varied and depends on product). Now add a pandemic.

Policies 185

Policies Retail Study Washington 185

PYMNTS

NOVEMBER 2, 2020

on Halloween 2020, we’re confronted with the prospect of a long, strange COVID winter. As PYMNTS noted in the Pandenomics report in early October, “the biggest change of all will likely be the share of consumers shopping for groceries online. Now, with a winter snowstorm coating the northeastern U.S. Our research shows that 85.3

Study 205

Study Cards Payments Innovation 205

PYMNTS

SEPTEMBER 18, 2019

Online marketplaces need to meet higher and higher standards if they want to keep customers from the competition. As online shopping is now a global endeavor, that can be trickier than it seems. Online Marketplaces and the $1.8 trillion by 2020. What’s New in the Platform Economy. Counterfeit Problem.

Online 126

Online Case Study Branding Fraud 126

PYMNTS

JANUARY 27, 2021

Banks’ use of such innovations is predicted to expand, too, with 60 percent of FIs saying they aim to gain customers and improve customer experiences using digital channels. Banks must confront numerous fraud threats when they operate digitally, and some of the most pervasive are forms of identity fraud.

Security 213

Security Innovation Fraud Study 213

PYMNTS

OCTOBER 16, 2019

At the conclusion, Shubert announced its ticketing division was going to launch a pilot in 2020 with True Tickets’ secure mobile ticketing service. True Tickets works on the IBM Blockchain and will integrate its ticketing service into targeted components of Shubert’s ticketing operation. “At

blockchain 108

blockchain Boston US Customer Experience 108

PYMNTS

OCTOBER 16, 2019

At the conclusion, Shubert announced its ticketing division was going to launch a pilot in 2020 with True Tickets’ secure mobile ticketing service. True Tickets works on the IBM Blockchain and will integrate its ticketing service into targeted components of Shubert’s ticketing operation. “At

blockchain 100

blockchain Boston US Customer Experience 100

PYMNTS

JULY 13, 2020

We’re not in retail healthcare,” Walmart senior director of strategy and customer experience for health and wellness Matt Parry told MedCityNews. Frost & Sullivan estimates (as per modernhealthcare.com ) that online medical appointments will reach 200 million this year, up from earlier estimates of 36 million.

Retail 219

Retail Innovation Online Seattle 219