PYMNTS

OCTOBER 1, 2019

1, 2020 — at one point, the deadline was in 2017. The big [operators] have financial balance sheets that can support construction projects,” he told PYMNTS, “but the smaller ones will be challenged.”. The other part is the opportunity that the most recent liability shift gives operators of those businesses. LISNR Offering.

Innovation 167

Innovation Customer Experience Retail Operations 167

PYMNTS

OCTOBER 24, 2020

In October 1829, Sam Patch jumped down the 175-foot Horseshoe Falls (the largest of the three waterfalls that make up Niagara Falls), but Taylor was the innovator who came up with the idea of adding a barrel to the trip. Will customers go for a newly digitally imagined Santa? People come every year and say they want to book a Santa.

Video 195

Video Customer Experience Innovation Course 195

PYMNTS

JANUARY 6, 2021

And according to Doug Brown, senior vice president and general manager of digital banking at NCR , simplicity and innovation have turned what could have been a disastrous year into a transformational pivot for the better. Brown said in a recent conversation with PYMNTS’ Karen Webster. “I

Innovation 318

Innovation Data Examples Community Bank 318

Perficient

OCTOBER 14, 2020

As organizations begin to think about the recovery phase from the COVID era, businesses that were digitally enabled and able to innovate fared better. Companies that were previously resistant to change were suddenly faced with the choice to accelerate digital innovation or risk their survival. The Great Digital Acceleration of 2020.

Video 519

Video Tools Innovation Trends 519

PYMNTS

DECEMBER 24, 2020

Consumers, in short, entered spring 2020 realizing that their old, largely physical habits for feeding themselves were a bad fit in a world where proximity between themselves and strangers was frowned upon as a public health liability. Digital Innovations Will Outlast the Pandemic That Inspired Them. Paytronix CEO Andrew Robbins.

Study 206

Study Industry United States Innovation 206

Cisco

AUGUST 11, 2020

The first half of 2020 has demonstrated the remarkable adaptability of the financial services industry in the face of simultaneous disruption to economic, operational, and customer behavior conditions. These three areas of focus form the basis for Cisco’s Connected Experience. There are many new questions to answer.

Innovation 123

Innovation Customer Experience Survey Meeting 123

PYMNTS

MARCH 26, 2020

But as of 2020, it is a subject upon which seasoned experts can disagree, in a world where traditional banks and FinTechs are operating in parallel in the market – and, in many cases, are offering similar services for consumers. But the FinTechs, Baird noted, are adapting and innovating around that issue.

Innovation 241

Innovation Fintech Data Examples 241

Perficient

SEPTEMBER 15, 2020

Savvy healthcare innovators leverage the power of consumerization by first observing what works in domains outside of their own, and then adapting those successes to address their own challenges. What might you learn from studying emerging innovations used by virtual personal trainers, e-learning platforms, or even credit card companies?

User Experience 427

User Experience Innovation Branding Customer Experience 427

Perficient

FEBRUARY 2, 2023

Instagram rolled out its Instagram Shopping feature in 2020, satisfying today’s customer’s itch to mindlessly scroll and the much sought-after instant gratification high from “adding to cart.” All of Instagram’s shopping features allow users to add items from multiple vendors into an Instagram-operated cart.

Industry 471

Industry Trends social media Payments 471

Bobsguide

FEBRUARY 22, 2022

Through focused, innovative products, services, and a redefined operating model, BDB has been stimulating and driving entrepreneurial activity in the country. The bank was looking for a modern, digital banking solution that would help it transform customer engagement through the delivery of contextual experiences.

Innovation 78

Innovation Customer Experience Strategy Operations 78

Perficient

JULY 30, 2020

Global pandemics may be rare, but crises of all sizes affect business operations in unforeseen ways. And, after employees are back, additional steps will be needed to optimize current operations and/or prepare for the next disruption. What is a Low-Code Application? Perficient’s Power Platform Hackathon. And wow us they did!

Training 322

Training Community Innovation US 322

PYMNTS

JANUARY 11, 2021

customers expect from their everyday primary bank account.” . He added that Revolut strives to be “the best in class for customer experience, value and capabilities” and offer a full range of services from deposit accounts and overdraft protection to loans and credit cards. 11) that having a U.K.

cryptocurrency 216

cryptocurrency Leadership Bitcoin Fintech 216

PYMNTS

DECEMBER 28, 2020

Sage , which works in cloud business management, is working with digital operations platform Brightpearl on helping retailers utilize the cloud for their operations, a press release says. Sage Chief Operations Officer Lee Perkins said the move would be good as businesses started to recover from the impact of the pandemic. “As

Retail 177

Retail Operations Customer Experience Online 177

PYMNTS

JANUARY 18, 2018

According to the results, banks argue that innovation, not just regulation, is behind the wheel of progress. The results are a bit more varied across the Asia-Pacific region, however, which influences how these FIs invest in innovation. Optimism Up. North American banks are among the most optimistic, EY found. Cybersecurity.

Regulation 156

Regulation Innovation Fintech Marketing 156

PYMNTS

JULY 1, 2020

Or that, on average, 15 percent of an FI’s annual operating costs go toward maintaining core banking systems that are outmoded? Cloudy, With A Chance of Innovation. For many FIs, cloud banking is the key to unlocking more resilient services while vastly improving customer experience. It’s true, but not for long.

System 268

System Digital Banking Tools User Experience 268

PYMNTS

DECEMBER 30, 2020

With trade shows canceled and enterprise digitization accelerated, 2020 was a big year for the adoption of B2B eCommerce. Retail giants like Flipkart ramped up their investments in online wholesale operations this year, with the pursuit of the "Amazon-like experience" continuing to be a driving influence for the sector.

Online 302

Online Meeting Payments Fintech 302

PYMNTS

DECEMBER 26, 2019

One can almost feel it in the bones: the excitement to come in the world of payments in 2020, as innovation sparks new business models and disruption. Red Hat, which launched in 1993, specializes in Linux operating systems — an alternative to Microsoft’s proprietary software.

Software 132

Software Payments ATM Course 132

PYMNTS

OCTOBER 18, 2019

Founded in 1792, WHSmith has operations in over 100 airports across 30 countries outside the U.K. MRG currently operates more than 170 locations across the United States, with 70 of those locations operating inside airports. ” The transaction is expected to close no later than the first quarter of 2020.

Groups 101

Groups Retail Las Vegas United States 101

PYMNTS

JANUARY 13, 2020

As 2020 gets into full swing, artificial intelligence (AI) is in a peculiar position. You can bet on its arrival during the 2020s though — at least according to the message sent as part of the latest PYMNTS Masterclass with Brighterion , an AI-focused company owned by Mastercard. Take just a few data points: 63.6 Credit Risk.

Fraud 207

Fraud Customer Experience Data Technology 207

Independent Banker

FEBRUARY 29, 2020

Welcome to Independent Banker’s ICBA LIVE 2020 issue! As a child, the concept of the year 2020 seemed so far-fetched. And community banks continue to rise to that very request, evolving our organizations and introducing solutions that create a better customer experience. Where I’ll be this month.

Community Bank 155

Community Bank Community Technology Customer Experience 155

PYMNTS

APRIL 28, 2020

The year 2020 started strong for Starbucks , CEO Kevin Johnson noted in his call with investors after the firm’s second-quarter earnings hit the wires Tuesday (April 28). “We are leveraging our experience in China to inform our actions in other markets, including the U.S. Starbucks has closed 50 percent of its U.S.

Innovation 159

Innovation Operations Customer Experience Community 159

Cisco

MARCH 26, 2021

The last year has brought change and innovation. All financial services and retail session are future focused; taking the lessons learned from 2020 and building toward a more sustainable and inclusive future. Hear how Cisco’s customers have responded and scaled quickly to meet ever-changing opportunities and challenges.

Customer Experience 71

Customer Experience Retail Operations Security 71

PYMNTS

JANUARY 31, 2018

In what was described by eBay as an effort to improve customer experience and offer sellers a more competitive cost structure, eBay announced news on Wednesday (Jan. 31) that it will intermediate payments through a multi-year implementation that may last through mid-2020.

Payments 149

Payments Customer Experience Risk Management America 149

Gonzobanker

FEBRUARY 8, 2022

While AOBA 2022 had its share of execs wanting to “fake it until they make it” with future innovation, credit is due to the bankers who are pouring real financial investment into new fintech experiments. Yet, credit must be given to bankers who are finally pouring real financial investment and attention into these new experiments.

Fintech 167

Fintech Customer Experience Conference Technology 167

PYMNTS

DECEMBER 28, 2020

Recent research indicates that 35 percent of customers will always want access to in-branch banking services in some capacity, but 23 percent said that service should be quicker when transacting at branches. Many customers who prefer in-branch banking are struggling to keep up with new digital-first innovations, however.

ATM 182

ATM Meeting United States Industry 182

PYMNTS

NOVEMBER 2, 2020

on Halloween 2020, we’re confronted with the prospect of a long, strange COVID winter. Payments Innovation Leads the Way . Contactless payments took wing in 2020 and, given the venture capital flowing into facilitating greater payments choice overall, it’s a safe bet that digital-first payments are here to stay. “The

Study 205

Study Cards Payments Innovation 205

Abrigo

FEBRUARY 3, 2020

Creating more efficient operations and improving customer experiences are the goals driving technology strategies and investments at many U.S. Dollars for innovation tied up in IT infrastructure. 2020 Goals for Credit Unions Based on NCUA Supervisory Priorities. Technology spending priorities. Asset/Liability.

Resources 150

Resources Security Customer Experience Fraud 150

Perficient

JULY 27, 2020

Easily found by leveraging Google Analytics or a comparable platform, this information can provide a look back at some historical data from the previous year, enabling you to compare that with a more specific timeframe from 2020. The behavior of new vs. returning customers. Interests and affinities in different market segments.

Analytics 332

Analytics Technology Strategy Taxes 332

PYMNTS

JULY 13, 2020

The greatest health crisis in a generation is poised to accelerate innovation at the intersection of healthcare , technology and payments as never before. We’re not in retail healthcare,” Walmart senior director of strategy and customer experience for health and wellness Matt Parry told MedCityNews. We’re in healthcare.

Retail 219

Retail Innovation Online Seattle 219

PYMNTS

MAY 10, 2019

Among the highest ideals for digital payments – driving innovation in transactions and customer experience – is, of course, the concept of seamlessness. For smaller operations, the job might be more challenging “to demonstrate that they are complying” by the rule deadline date. New NACHA Rule.

Payments 178

Payments Fraud Security Customer Experience 178

South State Correspondent

OCTOBER 26, 2023

Our Top 10 Insights From Money 20/20 From these sessions and announcements, we pulled out ten of our most important takeaways, each having an impact on bank operations in the coming year. Generative AI: Traditional AI was ever-present in touted solutions regarding fraud, risk management, and the customer experience.

Conference 221

Conference Las Vegas Fraud Case Study 221

PYMNTS

DECEMBER 11, 2019

This competition can grow especially fierce as the demographics of online shopping continue to shift: Generation Z is influencing the eCommerce world quickly, and will represent approximately 40 percent of such shoppers by 2020. Some marketplaces are finding innovation in this space easier than others.

Marketing 132

Marketing Millennials social media Case Study 132

Cisco

JANUARY 26, 2022

Incumbent financial institutions continue to build trust- based relationships through the expertise of their financial professionals while pursuing digitization to optimize customer experience and improve operational efficiency. Along this journey, institutions should focus on three guiding principles: Focus on Convenience.

Meeting 100

Meeting Customer Experience Study Tools 100

PYMNTS

DECEMBER 30, 2020

But what the pandemic did was force many buy-side organizations to widen the scope of potential services suppliers in order to find businesses that were able to meet the needs of operating in a remote environment. Driving Better Value.

Strategy 171

Strategy Meeting Innovation Taxes 171

PYMNTS

JUNE 18, 2020

The pandemic is having monumental impacts on restaurants’ operations and interactions with potential diners, pushing to the forefront services that offer quick and seamless online ordering tools to reach customers stuck in their homes. Panera Bread is also moving to innovate how digital customers interact with its physical stores.

Report 189

Report Online Strategy social media 189

PYMNTS

JANUARY 28, 2020

The problem often stems from the environment in which they are operating — one that can put the brakes on innovation, even when innovation is key to thriving. Owens noted that Elan aims to improve the customer experience by providing mobile functionality, geolocation, AI-based fraud protection and all forms of digital payments.

Fintech 169

Fintech Digital Strategies Mobile Resources 169

PYMNTS

OCTOBER 24, 2019

“We’re excited to partner with the world’s largest retailer to deliver compelling products and a great digitally enabled customer experience to Walmart customers,” Fairbank said in the call. In terms of innovation, Fairbank said, “We remain all-in on our technology transformation and our progress continues to accelerate.”

Capital 101

Capital Cards Conference Customer Experience 101