Gonzobanker

JANUARY 17, 2020

Well GonzoBankers, the gang is back to work and we are all headed face-first into 2020 – a year with more uncertainty than most about how things will turn out. So, to get your Gonzo executive brains warmed up for a new year, I offer you 20 important banking realities for 2020 to guide your strategic execution efforts: 1.

Customer Experience 127

Customer Experience Fintech Regional Cards 127

Perficient

AUGUST 28, 2020

Utility companies have had a hard summer in 2020! Blackouts and brownouts caused by fires in the West, and Storms on the East Coast and in the Gulf have filled the news.

Analytics 340

Analytics Company Data Comparison 340

PYMNTS

DECEMBER 16, 2020

Clarity would also help issuers and merchants avoid the hundreds of millions of dollars in chargebacks that add to friction in commerce (and additional operating costs, of course). issuers will grow to $690 million in 2020, and to more than $800 million in 2021. The big question could be: ‘Could that put us over a billion in the U.S.

Retail 228

Retail Management Fraud Omaha 228

Perficient

OCTOBER 26, 2020

Perficient was listed in Forrester’s recent report, “The Forrester Wave : Digital Process Automation Service Providers, Q3 2020, The 13 Providers That Matter Most And How They Stack Up.” Consulting offerings that cover strategy, user experience, and change management, along with technology. Learn More.

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Report Strategy US User Experience 294

PYMNTS

DECEMBER 24, 2020

Consumers, in short, entered spring 2020 realizing that their old, largely physical habits for feeding themselves were a bad fit in a world where proximity between themselves and strangers was frowned upon as a public health liability. Kount Chief Customer Experience Officer Rich Stuppy.

Study 206

Study Industry United States Innovation 206

PYMNTS

JULY 24, 2020

We don’t require dozens of people at our store to have an operating four-wall showroom,” CEO Drew Green told Karen Webster in a recent conversation. Green said he thinks it’s tough to build an omnicommerce system that can give consumers a customized experience in both the physical and virtual worlds.

Retail 225

Retail Training Customer Experience System 225

PYMNTS

DECEMBER 28, 2020

Sage , which works in cloud business management, is working with digital operations platform Brightpearl on helping retailers utilize the cloud for their operations, a press release says. Sage Chief Operations Officer Lee Perkins said the move would be good as businesses started to recover from the impact of the pandemic. “As

Retail 177

Retail Operations Customer Experience Online 177

Perficient

OCTOBER 28, 2020

Perficient was included in Forrester’s recent report, “Now Tech: Digital Process Automation Services, Q3 2020, Forrester’s Overview of 20 Digital Process Automation Service Providers.” Together, our financial services team can help strengthen your operations and deepen your customer relationships. Learn More.

US 294

US Strategy Customer Experience America 294

PYMNTS

JANUARY 27, 2021

The friction inherent in the basic operations of many healthcare services — from complex payment processing methods to inconsistent appointment management practices — became more salient against the backdrop of the pandemic. Every patient appointment was a potential minefield of lost opportunities for customer engagement.

Payments 263

Payments Data Survey Report 263

Cisco

NOVEMBER 23, 2020

As we look back on 2020, the pandemic has proven to be a clear digitization accelerator—especially in areas critical to COVID-19 response. Managing safe migration to the cloud has never been more important. This includes improving your customer experience and engaging with them in new ways from the moment they enter the branch.

Customer Experience 149

Customer Experience Analytics Video Resources 149

PYMNTS

SEPTEMBER 23, 2020

People for whom dining out is one of life’s best pleasures have had a rough time in 2020, and it’s probably going to stay weird for a while. Even New York City has now greenlit indoor dining, but the great restaurant sector reset of 2020 is far from finished. million in 2020 as consumers continue to heavily rely on these services.

Mobile 245

Mobile New York City Fraud New York 245

PYMNTS

JANUARY 22, 2021

In " A Look Forward: What Executives Wish for America and the World in 2021 ," Doug Brown, senior vice president and general manager, NCR Digital Banking , discusses how financial institutions should evolve to remain relevant and build customers' trust. Data and personalization was the key to helping customers in 2020.

Innovation 172

Innovation Tools Leadership Customer Experience 172

Perficient

FEBRUARY 2, 2023

Instagram rolled out its Instagram Shopping feature in 2020, satisfying today’s customer’s itch to mindlessly scroll and the much sought-after instant gratification high from “adding to cart.” All of Instagram’s shopping features allow users to add items from multiple vendors into an Instagram-operated cart.

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Industry Trends social media Payments 471

Gonzobanker

AUGUST 21, 2020

If the first half of 2020 taught financial institutions anything, it’s that they must be nimble enough to adjust to change on short notice. It’s important to proactively address tough questions and ensure management has support from the board as key financial metrics nosedive. View planning as a continuous conversation.

Software 78

Software Meeting Tools Community Bank 78

PYMNTS

JANUARY 12, 2021

Customer experience management platform provider Paytronix released its holiday gift card report on Tuesday (Jan. The average dollar amount loaded onto every card stayed relatively consistent in 2020, even with an almost one-third drop in total card sales, showing that guests kept their spending power.

Cards 149

Cards Study Customer Experience Tools 149

PYMNTS

DECEMBER 30, 2020

With trade shows canceled and enterprise digitization accelerated, 2020 was a big year for the adoption of B2B eCommerce. Retail giants like Flipkart ramped up their investments in online wholesale operations this year, with the pursuit of the "Amazon-like experience" continuing to be a driving influence for the sector.

Online 302

Online Meeting Payments Fintech 302

PYMNTS

NOVEMBER 15, 2019

Data service provider Bossa Nova announced it has developed a new artificial intelligence (AI) and automated solution for inventory data management, according to reports. The custom-designed camera boasts multi-focus, high-speed and high-resolution optics so the robot can see the full depth of shelves.

Retail 101

Retail Operations Data Customer Experience 101

FICO

JULY 13, 2020

Two months ago, I posted about why it is important for collections operations to adopt a forward-looking approach to debt management – basically the importance of having a clear and compelling vision. New guidelines from the FCA that call for operational resilience in collections reinforce this point. For too long.

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Meeting Operations Customer Experience Technology 52

South State Correspondent

OCTOBER 26, 2023

As can be seen, the conference largely revolved around payments, artificial intelligence, fintech partnerships/management, regulation, and fraud/identity in its various forms. Generative AI: Traditional AI was ever-present in touted solutions regarding fraud, risk management, and the customer experience.

Conference 221

Conference Las Vegas Fraud Case Study 221

Gonzobanker

JULY 10, 2020

Whether they take a bull or bear view of the current economic situation, bank executives should be asking themselves these key questions as they reevaluate their planning for 2020 and beyond: What adjustments do we need to make over the next 18 months and beyond to remain competitive? Will an ITM or ATM be enough to retain customers?

Risk Management 88

Risk Management Capital Strategy social media 88

PYMNTS

AUGUST 6, 2020

Our team has done an exceptional job managing through the first half of 2020,” said Ernie Garcia, founder and CEO of Carvana. “We have put people first and implemented policies that keep our team and our customers safe while still delivering the incredible customer experiences we are known for.”

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Customer Experience Policies Online Company 152

Abrigo

FEBRUARY 23, 2022

Another option is to make small business lending more efficient and borrower-friendly so that the financial institution can win, process, and manage more loans without big increases in staffing or other expenses. Knowing Your Customer. According to a J.D

How To 195

How To Lending Software Survey 195

Abrigo

FEBRUARY 27, 2020

This means having processes and people in place for bringing in borrowers, identifying the right loans to book, pricing them correctly, and closing loans quickly and efficiently enough to meet customer needs and institutional goals. The types of inefficiencies and delays are those that can also result in unhappy customers and staff.

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Lending Survey Data System 243

PYMNTS

JULY 1, 2020

Or that, on average, 15 percent of an FI’s annual operating costs go toward maintaining core banking systems that are outmoded? From global customer acquisition efforts to real-time personalization of the user experience to infrastructure technology management, the opportunities are endless.”. It’s true, but not for long.

System 268

System Digital Banking Tools User Experience 268

Cisco

MARCH 26, 2021

All financial services and retail session are future focused; taking the lessons learned from 2020 and building toward a more sustainable and inclusive future. Hear how Cisco’s customers have responded and scaled quickly to meet ever-changing opportunities and challenges. Are you ready for the future of work? Financial Services.

Customer Experience 71

Customer Experience Retail Operations Security 71

Perficient

JULY 13, 2022

Both prime and subprime repossessions have nearly doubled since 2020. Now is the time for auto lenders to address their debt collection operations. We know that auto lenders who modernize their collections practices will have an excellent first line of defense in decreasing delinquencies and protecting their balance sheets.

Meeting 275

Meeting Marketing Operations Strategy 275

Perficient

SEPTEMBER 15, 2020

According to Forrester, 31% of companies want to use AI to significantly improve their customer experience. With an increasing number of experiences powered by AI, such as voice search and virtual agents, it’s reshaping how consumers behave and make decisions. Retrieved August 04, 2020, from [link]. 1 Gownder, J.,

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User Experience Innovation Branding Customer Experience 427

PYMNTS

JANUARY 13, 2020

As 2020 gets into full swing, artificial intelligence (AI) is in a peculiar position. You can bet on its arrival during the 2020s though — at least according to the message sent as part of the latest PYMNTS Masterclass with Brighterion , an AI-focused company owned by Mastercard. It should be on your roadmap for 2020.

Fraud 207

Fraud Customer Experience Data Technology 207

PYMNTS

JANUARY 31, 2018

In what was described by eBay as an effort to improve customer experience and offer sellers a more competitive cost structure, eBay announced news on Wednesday (Jan. 31) that it will intermediate payments through a multi-year implementation that may last through mid-2020.

Payments 149

Payments Customer Experience Risk Management America 149

FICO

JANUARY 8, 2021

For FICO, customer development means working with customers through all the stages of the lifecycle – from marketing to originations to customer management. Here are our top 5 posts from 2020. #1. Transforming the Customer Experience: Telecommunications. Value of Cloud-Based Systems.

Analytics 52

Analytics Analysis Lending Management 52

Gonzobanker

FEBRUARY 8, 2022

It’s been a long two years since bankers and investment bankers nationwide made their annual pilgrimage to the Arizona desert for the Acquire or Be Acquired conference – and ohhh man, a completely different world has emerged since the January 2020 get-together! Let’s put COVID aside for a minute. Only the niched will survive.

Fintech 167

Fintech Customer Experience Conference Technology 167

FICO

MAY 15, 2023

With the pandemic, the world underwent rapid changes, and we realized that customers were seeking out digital experiences that were tailored to their needs and offered convenience,” said Steven Horbury, credit and affordability head of customer operations at AGL. “As

Payments 52

Payments Video Customer Experience social media 52

PYMNTS

MAY 20, 2020

In its fiscal 2020 Q1, streaming platform Netflix reported adding nearly 16 million new subscribers and blasting net income into orbit at $709 million, more than double its Q1 2019 performance. Evidently, this can happen when the world goes on lockdown for an entire season.

Fraud 205

Fraud New York Video Customer Experience 205

PYMNTS

SEPTEMBER 24, 2020

Amid the myriad challenges of 2020 — the pandemic, the wildfires, the hurricanes, the social unrest — the silver lining might be that firms of all sizes have learned to pivot, to serve their end customers in nimble ways. At the same time, bringing an analytical mindset to customer service has been helpful.”. said Rainey.

Analytics 293

Analytics Examples Trends Operations 293

PYMNTS

JANUARY 6, 2021

And according to Doug Brown, senior vice president and general manager of digital banking at NCR , simplicity and innovation have turned what could have been a disastrous year into a transformational pivot for the better. Brown said in a recent conversation with PYMNTS’ Karen Webster. “So So we led with technology.”.

Innovation 318

Innovation Data Examples Community Bank 318

Perficient

JULY 27, 2020

Easily found by leveraging Google Analytics or a comparable platform, this information can provide a look back at some historical data from the previous year, enabling you to compare that with a more specific timeframe from 2020. The behavior of new vs. returning customers. Interests and affinities in different market segments.

Analytics 332

Analytics Technology Strategy Taxes 332

PYMNTS

JUNE 24, 2020

They are also exhibiting increasingly robust cross-border payments capabilities, with a focus on simplicity and ease of operations internationally. The trouble is that many firms are not equipped to manage the complex logistics that go along with enabling localized buying and payment experiences for domestic and international customers.”.

Payments 130

Payments Regional Analysis Compliance 130