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How to Build Future-Ready, Intelligent Operations That Drive Customer Experience and Faster Growth

Accenture

In my first blog on the future of banking operations in a post COVID-19 world, I examined why banks must reduce their operational costs dramatically just to stand still. In this follow-up post, I zero in on how to achieve the scale of cost reduction required – while also building the intelligent, growth-enhancing operations function….

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Good Customer Service, Does it Create Good Customer Experiences?

Perficient

This transition is never the easiest for either party, but businesses must adapt and step up their game when accommodating and providing a seamless shopping experience for their customers. Here are tips discussed to ensure customers receive the best shopping experience in conjunction with an unexpected, digital switch.

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How financial institutions, credit unions can improve operations, customer experiences

Payments Dive

The coronavirus forced financial institutions to search out new ways to engage with customers.

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“Try-‘N-Buy” Kore.ai’s AI Chatbot To See How It Can Enhance Your Bank’s Customer Experience

Perficient

Given the convenience and intuition of such sophisticated virtual assistants, they have proved to be especially useful in enhancing customer service and the overall customer experience. Such benefits include: Chatbots make customer service more accessible. Chatbots can be engineered to execute automated tasks.

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IoT Connectivity & Customer Experience

Payments Dive

Learn more about how IoT connectivity already plays a key role in delivering increased personalization and convenience to the customer experience. Benefiting from the flexibility and simplicity of a fully managed cellular IoT connectivity service, retailers can operate anywhere, any time.

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How AI can improve the customer experience

Payments Dive

Artificial intelligence has emerged as one of the most powerful tools for improving the customer experience, but retailers must be willing to accept operational change once they embark on their AI journeys.

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POUR: Designing for Accessibility with Operable in Mind

Perficient

“POUR” has become mainstream lingo for the four main principles (Perceivable, Operable, Understand, and Robust) of web accessibility. These four essential guidelines created by the W3C organization are the “how-to” guide for digital teams of strategists, designers, developers, SEO and content specialists to create accessible experiences.