Perficient

JUNE 1, 2023

Banking: Enhance cross-selling and customer acquisition efforts through connected banking by delivering personalized and targeted campaigns. Boost operational efficiency and rapid scalability by effortlessly generating new documents using existing data and content with the help of AI-powered document creation.

Compliance 251

Compliance Industry Regulation Data 251

Perficient

FEBRUARY 29, 2024

Intelligent automation and other data analytic tools enable banks to optimize processes, enhance decision-making, and improve customer experiences. Personalization not only enhances the customer experience but also strengthens the bond between banks and their clientele.

Trends 221

Trends Industry Analytics Compliance 221

PYMNTS

JUNE 5, 2020

Partnering with FinTechs that have lax security creates very real issues: Criminals could abuse open banking-powered payment apps to launder money, for example, or take over accounts and steal victims’ funds. FinTechs can supplement their customer data by tapping third-party repositories as well. How To Quickly Fight KYC Fraud.

Security 174

Security Fintech Data Fraud 174

PYMNTS

JANUARY 22, 2021

As with any payment method, fraud attacks and human errors can upend customer experiences unless companies have strong security strategies in place. Alvarez explained in a recent PYMNTS interview how effectively securing real-time transactions requires thorough contingency planning and advanced customer verification methods. “We

Security 141

Security Fraud Tools Customer Experience 141

Perficient

JULY 12, 2022

Your brand is the beacon of authenticity for a personal experience. In the financial services industry, security, stability, and protection are foundational brand values from which to deliver customer experiences. Elements of Delivering a Personalized Experience. What does your brand portray to the market?

Industry 294

Industry Branding Customer Experience Marketing Automation 294

PYMNTS

AUGUST 11, 2020

The product will also, the company said, protect against identity assumption, bot quotes, and “ghost brokering,” which is when fraudsters use fake documents. Along with the security benefits, Kount’s product will also ensure “marketing campaign efficiency and conversion,” the company added. In a Tuesday (Aug.

Fraud 234

Fraud Industry Idaho Customer Experience 234

PYMNTS

APRIL 23, 2019

At the same time, these providers cannot afford to implement security procedures that slow onboarding processes, as that could risk losing customers to competitors that offer the speed and ease they seek. . It turns to a KYC aggregator to help verify customers’ data by pulling credentials from several different databases.

Security 108

Security Puerto Rico Data Operations 108

Abrigo

SEPTEMBER 11, 2023

Takeaway 2 AI can lead to more accurate and consistent outputs or predictions, better risk management, and improved customer experiences. DOWNLOAD Takeaway 1 With generative AI technology improving by the day, the question is not if the banking industry will utilize it, but when.

Risk Management 195

Risk Management Data Technology Fintech 195

South State Correspondent

MAY 18, 2023

Led by our Chief Data Architect and SVP of Digital Strategy , the effort was a lesson in how to be more innovative and work together to achieve the sole goal of the customer experience. Tate ingests currently approved documents and provides natural language answers to our employees. In these sessions, you can dream.

US 195

US Training Examples Data 195

PYMNTS

OCTOBER 22, 2020

22) that it will be incorporating NFC capabilities, which increase the speed and security of transactions, into its “identify verification workflow.”. Mitek noted in a press release that its new NFC-enabled “fast lane” can enable “banks, FinTechs and financial organizations onboard their customers more simply and securely.”.

Technology 134

Technology Comparison Security Customer Experience 134

PYMNTS

DECEMBER 12, 2019

By combining our expertise, we hope to offer a unique customer experience with a solution that is in perfect alignment with the main requirements of finance professionals as regards supplier accounts: reactivity, performance, flexibility and security,” said François Lacas, deputy chief operations officer of Yooz.

Compliance 150

Compliance Customer Experience Maine Security 150

Perficient

JULY 15, 2020

It affects decision making on everyday basis which does not let these enterprises provide value to their customers in an efficient manner. We at Perficient leverage Customer Experience Mapping the most. What is Phase 0 in terms of Customer Experience Mapping for our customers? Security Architects.

Data 497

Data Customer Experience Analytics Industry 497

PYMNTS

AUGUST 13, 2019

“What began as collaboration through ASB’s innovation program to solve a customer problem is now a fully-fledged business ready to launch,” Annett said in a statement. TradeWindow has the potential to truly transform the way our customers experience the international trade process.

blockchain 134

blockchain Customer Experience Security Management 134

PYMNTS

AUGUST 8, 2019

Verifying Digital Identity In The Sharing Economy Report , based on a survey of American sharing economy participants, in the rush to onboard new users, making the customer experience more simple could be making security more vulnerable. In order to grow, users need to feel secure about the people they do business with.

Security 108

Security Survey Customer Experience System 108

PYMNTS

FEBRUARY 3, 2020

The new banking solution offers secure international money transfer benefits without fees. Every Remitly Passbook customer gets a Visa debit card. No Social Security number is necessary to open a Passbook account. Our team has a unique ability to deliver industry-changing products for immigrants.

Cards 146

Cards Seattle Customer Experience Security 146

PYMNTS

APRIL 10, 2020

There are several complexities associated with reviewing and settling claims, given the nature of the insurance industry, which requires stringent customer authentication and documentation. That means firms must make sure that disbursements and all other customer experiences can be accessed on multiple channels — including mobile.

Mobile 198

Mobile Technology social media Customer Experience 198

Perficient

APRIL 2, 2021

Personalization of Customer Services. AI technologies, such as voice recognition and natural language processing (NLP), are being used to improve customer experience and to gain operational efficiencies. Cybersecurity.

Regulation 309

Regulation Industry Risk Management Analysis 309

PYMNTS

FEBRUARY 3, 2020

The new banking solution offers secure international money transfer benefits without fees. Every Remitly Passbook customer gets a Visa debit card. No Social Security number is necessary to open a Passbook account. Our team has a unique ability to deliver industry-changing products for immigrants.

Marketing 137

Marketing Seattle Customer Experience Security 137

FICO

JANUARY 25, 2021

Customer identity management operates today in an unpredictable environment. While some interactions are performed where the business has control, many are remote, relying on customers’ devices, documents, and capabilities. Customer identity management goes beyond identity and access management in these areas: Identity proofing.

Management 98

Management Fraud Customer Experience Compliance 98

PYMNTS

DECEMBER 26, 2019

The heart of the embrace and appeal of open-source technology is the need for speed, and to evolve use cases for end users (consumers and enterprises) in a more robust and secure fashion. Security Concerns. As documented in previous reports , the seeming ubiquity of open-source tech also comes with openings for hackers and fraudsters.

Software 132

Software Payments ATM Course 132

Abrigo

FEBRUARY 3, 2017

At most institutions, the borrower’s experience typically follows this pattern: • As a potential business borrower, you fill out a form online, and a lender from the institution will get back to you sometime soon. • There is no document ping pong, and you submit everything online securely. • Everything is so slow-moving.

Lending 150

Lending Community Bank Meeting Community 150

Bank Innovation

AUGUST 15, 2019

Financial services provider TIAA launched a virtual safety deposit box called that takes the friction out of finding documents like wills, insurance policies, stock and bond certificates and birth certificates by co-locating them in one digital portal. The feature, called Safe Estate, launched this week.

Policies 150

Policies Customer Experience Security Management 150

PYMNTS

MARCH 13, 2019

Additionally, as many as 46 percent expect to see better customer experiences. And it is customer experience that has spurred 56 percent of companies to embrace open banking , with 53 percent citing the need to be innovative and competitive across financial services.

Study 155

Study Customer Experience Fintech Survey 155

PYMNTS

JULY 15, 2019

Thwarting fraud and making usage as secure as possible are key concerns for Canadian trading platform Bitbuy. The company has focused tightly on security as it helps its user base purchase, sell and trade cryptocurrencies like Bitcoin, Bitcoin Cash, Ethereum, Litecoin and XRP.

cryptocurrency 193

cryptocurrency Fraud Security Bitcoin 193

Independent Banker

OCTOBER 31, 2021

Online applications help to improve the customer experience by offering convenience, secure communications and the ability to easily track the progress of loan applications. The community bank also is in the process of moving to electronic image loan files, which creates added efficiencies for scanning and storing documents.

Lending 91

Lending Community Bank Community North Dakota 91

FICO

DECEMBER 2, 2020

In December of last year, the Malaysian National Bank, Bank Negara, issued a consultation document about their intention to allow eKYC in the applications process for a wide range of financial products. Almost a quarter of applications will be completely abandoned – with the majority of those customers going to another provider.

Survey 72

Survey Regional Compliance Fraud 72

PYMNTS

JANUARY 13, 2020

PYMNTS/Brighterion research has documented the challenge ahead. In terms of credit risk, we’ve seen benefits wherein we are able to identify incremental delinquencies of up to 20 percent, based on portfolios, without impacting the customer experience,” he said. Take just a few data points: 63.6

Fraud 207

Fraud Customer Experience Data Technology 207

Cisco

APRIL 19, 2021

Greater security for customers. They also become more secure: authentication processes that capture biometric features can be used without delay. Fraud detection and document checking can also be used effectively without noticeably slowing down processes. Digital customer experience – just like in the branch.

Mobile 103

Mobile Video Data Security 103

PYMNTS

NOVEMBER 7, 2018

Management also stated that the CLUB Certificate Program — defined as whole loan transactions structured as tradable pass-through securities — is nearing the $1 billion mark, after having been launched less than a year ago, in December of 2017. CEO Sanborn stated that that engagement with the Federal Trade Commission remains ongoing.

Taxes 159

Taxes Management Risk Management Capital 159

FICO

JANUARY 6, 2022

For example, in a digital originations process, streaming data can tell you if applicants are abandoning the application at specific points, are struggling with meeting certain criteria, or are cruising through the customer experience rapidly. Better risk detection means improved targeting of customers for best treatment. . . .

Management 52

Management social media Customer Experience Strategy 52

PYMNTS

NOVEMBER 9, 2018

Innovation And Security. The report found that only 37 percent of businesses have said their innovation efforts are driven by data security concerns. “Turn a point of interaction into a payments capable device,” he said.

Innovation 174

Innovation Retail Maine Security 174

Abrigo

MAY 5, 2017

And why not publish the list of documents required for a credit application, along with a description of the standard process? Eliminating paper by using online loan applications and allowing borrowers to upload required documents to a secure online portal may also improve the borrowing experience for businesses, Martin said.

Survey 150

Survey Online Lending Taxes 150

PYMNTS

OCTOBER 11, 2016

. “[CenturyLink] is very excited, not just about the platform where they can have that experience but also very excited about the analytics and creating unique fan experiences,” Charron added. What they don’t want to do is have to deal with security, hardware, payment processing, etc.,” Empowered By Data.

Payments 100

Payments Seattle Software Customer Experience 100

Insights on Business

OCTOBER 9, 2017

There may be any number of factors that affect trust, including residue of the global financial crisis, poor customer experiences, rising fees, or a bevy of other possibilities. The need for renewed trust is one of the reasons for the rapidly-growing interest in Blockchain technology – secure, immutable, transparent and scalable.

blockchain 79

blockchain Metro Security Meeting 79

PYMNTS

AUGUST 8, 2019

Loyalty can be even trickier when consumer demand is well ahead of FI innovation — as is the case for credit unions, as documented by the Credit Union Innovation Playbook from PYMNTS. Customer Experience. Security stands as a top concern as well. For me, loyalty is a solution to that.”. Easier said than done, right?

Fraud 124

Fraud Innovation Customer Experience Branding 124

FICO

JULY 4, 2018

For many years, bank fraud teams have had to worry not only about tackling fraud but also about the impact that security and fraud prevention measures have on their customers. You probably knew that already, but the extent of the frustration is interesting: 77% think that security measures are unnecessarily complicated.

Video 51

Video Online Fraud Customer Experience 51

Gonzobanker

APRIL 20, 2020

The reality is that both financial institutions and fintech solutions providers can drive better customer experience and still be compliant in a digital world. What compliance team wouldn’t like to track a document down in two minutes versus four hours? ” It’s true – kind of.

Compliance 78

Compliance Customer Experience Guidelines Technology 78