PYMNTS

JULY 10, 2018

As financial institutions (FIs) explore new ways to remain competitive and introduce new revenue streams, online banking services are at the top of their list to continue innovating and improving the customer experience.

Online 100

Online Meeting Survey Analysis 100

Gonzobanker

APRIL 20, 2020

As banks evolve to a digital-centric operating model, one of the laments Cornerstone often hears from our clients is, “Compliance won’t let us do that.” The reality is that both financial institutions and fintech solutions providers can drive better customer experience and still be compliant in a digital world.

Compliance 78

Compliance Customer Experience Guidelines Technology 78

William Mills

SEPTEMBER 25, 2018

Voice reads key and then can access the dashboard manager where you can then log into a variety of apps like Credit Karma, Amex, Bank, etc. You can also store your IDs and secure notes. VoiceBiometrics, Password Manager, voice driven payments, digitizes ID’s, (not a digital ID), They are an identity provider.

Mobile 78

Mobile Customer Experience Lending Analytics 78

ZootBlog

JANUARY 14, 2016

They forged partnerships with companies that have come to be known as disruptors in our industry, gave mobile banking new meaning, and focused on creating a great customer experience. Banks understand the importance of customers being able to conduct their financial activities whenever and wherever they want.

Innovation 73

Innovation Industry blockchain Customer Experience 73

PYMNTS

APRIL 20, 2017

For one, most of these companies are looking to threaten the dominance of traditional players by offering a streamlined, simple customer experience, Mohan explained. Many of these companies take a digital-first approach to their offerings, and that means a digital approach to compliance, too. In the U.K.,

Compliance 110

Compliance Innovation social media Lending 110

ZootBlog

FEBRUARY 12, 2016

It simply required the verification of two small deposits into the new account for security reasons. Next, the customer service representative (CSR) validated information on the account. Since my bank statements are delivered electronically, I questioned how the email on file could be incorrect.

Community Bank 63

Community Bank Community Technology ATM 63

PYMNTS

MAY 1, 2020

have passed laws or implemented programs over the past two years to put more focus on digital banking and data security, fundamentally changing how online transactions work. The presence and curation of FinTechs is growing … and we are leveraging the technologies offered by FinTech players to enhance customer experience.

Innovation 245

Innovation Regulation Digital Banking Security 245

Fintech Labs Insights

OCTOBER 20, 2020

Cirrus Secure 7-minute demo @FIS Fintech Accelerator Demo Day. Cirrus Secure. Description: Secure document portal for lenders. Sample Clients – Zions Bank – NBH Bank – Bank of the West (BNP Paribas) – Byline Bank – ConnectOne Bank. Sample customers: – LendKey – Aflac – CreditSpring.

Fintech 15

Fintech San Francisco NJ Arkansas 15

FICO

MAY 8, 2020

Those organizations that offer fast, seamless experiences and secure on-boarding might hope to win market share – but even if financial institutions are prepared to make the switch to digital account opening are their customers ready to get onboard? Not Meeting Digital Banking Needs - Could Lead to Loss of New Business.

Customer Experience 52

Customer Experience Study Digital Banking Fraud 52

William Mills

MAY 9, 2018

Our Actionable Intelligence Management solutions help banks and mortgage companies streamline and automate manual processes, seize new business opportunities and manage compliance, all while transforming the customer experience. Fiserv : Joe Spaterella, VP Sales, Commercial Banking Solutions, joseph.spaterella@fiserv.com. ^WM.

Security 40

Security Samsung Strategy San Jose 40

PYMNTS

APRIL 18, 2019

The key, Perez noted, is tapping into the expanding world of API offerings and building new secure connections and value chains. An API can connect different processes to streamline the delivery of services and improve and elevate the customer experience,” Perez noted. “An Onboarding as a Competitive Advantage.

Customer Experience 173

Customer Experience Examples Security Maine 173

FICO

JANUARY 11, 2021

But, taken too far, having too many controls makes for a frustrating experience that can drive customers away. How can banks deliver unified experiences across multiple channels, with the right amount of friction, to navigate the fine line between fraud reduction and customer experience?

Fraud 52

Fraud Customer Experience Survey Mobile 52

PYMNTS

MAY 22, 2019

In banking, the customer journey, of course, begins with the first steps involved in setting up a relationship — offering up names, addresses, Social Security numbers (SSNs) and a wealth of other data to set up accounts. An online customer experience is the key metric that drives new customer acquisition and retention. “We

Mobile 168

Mobile Fraud Online Strategy 168

PYMNTS

JUNE 21, 2019

Though banks have been able to create mobile interfaces where users can look at transactions, track spending and budget, they are behind the curve when it comes to account openings. The question for FIs, he said, is: “How do you bring technology and customer experience together to create a user-centric journey?”.

Customer Experience 108

Customer Experience Data Mobile Risk Management 108

William Mills

SEPTEMBER 9, 2016

Addresses compliance, fraud experience and customer experience analytics. Customers want self-service capabilities but regulation and risk is top of mind that get in the way of digital interactions. Working for the past 6 years with many banks to design their online experience.

social media 40

social media ATM Mobile Customer Experience 40

William Mills

SEPTEMBER 7, 2016

Built a workflow for the bank so the bank can approve payment and see all compliance and tax information. Also a pretty good customer experience. Working with Banks and financial services partners to build fast, scalable and secure payments. How can you preserve the digital user experience?

Mobile 40

Mobile Cards Fraud Data 40

Fintech Labs Insights

JULY 22, 2015

Developers will learn how they can resolve their customers’ pain-points with a simple-to-use REST API. Backbase will talk about its Digital Banking Platform and its Open Banking Marketplace. Why it’s a must-see: They are delivering battle-tested, robust, reliable, and fault-tolerant technology in real time.

San Francisco 12

San Francisco Video Fintech Data 12

Fintech Labs Insights

NOVEMBER 18, 2015

Avoka’s digital commerce platform helps banks, insurance and wealth management institutions overcome the challenge of “selling” financial products by offering a frictionless, omni-channel customer experience.

Company 12

Company Comparison Customer Experience Management 12

Fintech Labs Insights

AUGUST 1, 2016

Daon bridges convenience and security by offering financial services companies a mobile biometric authentication platform that turns a smartphone into a mobile capture device. Fiserv helps financial institutions enable social finance by providing customers access to a safe, collaborative bank-secured social funding product.

How To 12

How To Analytics Millennials Data 12

Fintech Labs Insights

SEPTEMBER 1, 2015

Avoka’s digital business platform for frictionless sales and service solves the “buy” problem for financial institutions, government, and education. BehavioSec enhances security without impacting the user experience. It is currently deployed at 20+ retail banks with over 500m transactions a year.

Company 12

Company Software Analytics Mobile 12