article thumbnail

SUCI: Rethinking Card Declines, Data Security And Customer Experiences

PYMNTS

To better serve clients and help make their businesses run smoother and more efficiently, FinTech startups are tackling an array of challenges, from data security to card declines to clunky customer experiences. When it comes to the customer experience, AvidXchange’s Denise Leleux looks through a few different lenses.

article thumbnail

Commercial Banks Turning to Fintechs to Improve Customer Experience, Report Says

Bank Innovation

commercial banks are increasingly looking to fintechs to improve customer experience. commercial banks are considering new fintech partnerships for improving either customer experience or security, and in some cases -- both. In fact, a new Fraedom report shows that 73% of U.S.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

FIs Hiring Customer Experience Teams, But What Are They?

Bank Innovation

Demand for a combination of speed, simplicity, security and convenience in banking services has financial institutions thinking more about customer experience, particularly in a digital sense, and hiring people to design that experience.

article thumbnail

Beating the mobile banking conundrum with secure transactions and an easy customer experience

Payments Dive

Across the globe, financial institutions are under mounting pressure to meet high consumer expectations, capture and retain market share, and secure mobile transactions – all at the same time. Some are lagging, while others are upgrading technologies and investing in innovation and testing departments. So, how did we get here?

article thumbnail

Why The Customer Experience Is A Program, Not A Project

PYMNTS

The pandemic has reshaped how we interact with merchants — and what we expect, as customers, from those increasingly digital interactions. Call it the transformation of CX, shorthand for the customer experience. It’s not enough that the CX be secure — though that’s critically important, of course.

article thumbnail

Credit Needs to Fix its Customer Experience Along with its Security, Final Says

Bank Innovation

EXCLUSIVE— As recent hacks such as Equifax demonstrate, credit providers have work to do to gain back consumer trust, and doing so is going to require fixing the customer experience as well as data security.

article thumbnail

Don't miss out on banking insights at the Bank Customer Experience Summit

ATM Marketplace

Financial industry leaders will gather at the Bank Customer Experience Summit in Chicago from Aug. Secure your spot soon, as online registration closes Aug. 31 to Sept. 1 to hear from thought leaders on the pressing issues in the financial industry.