Perficient

FEBRUARY 29, 2024

Explore and integrate alternative data sources and innovative scoring models to offer fairer assessments of creditworthiness. Intelligent automation and other data analytic tools enable banks to optimize processes, enhance decision-making, and improve customer experiences.

Trends 221

Trends Industry Analytics Compliance 221

Perficient

FEBRUARY 17, 2021

Trading Partner Reporting Portal : The new Boomi portal provides authorized users essential EDI documentation. Users can easily add filters to track documents or discover materials associated with a document’s lifecycle. Users can track documents by key number, PO number, customer number, or other document attributes.

Management 340

Management Customer Experience Technology Innovation 340

PYMNTS

JANUARY 22, 2021

As with any payment method, fraud attacks and human errors can upend customer experiences unless companies have strong security strategies in place. Alvarez explained in a recent PYMNTS interview how effectively securing real-time transactions requires thorough contingency planning and advanced customer verification methods. “We

Security 141

Security Fraud Tools Customer Experience 141

Abrigo

SEPTEMBER 11, 2023

Takeaway 2 AI can lead to more accurate and consistent outputs or predictions, better risk management, and improved customer experiences. DOWNLOAD Takeaway 1 With generative AI technology improving by the day, the question is not if the banking industry will utilize it, but when.

Risk Management 195

Risk Management Data Technology Fintech 195

PYMNTS

AUGUST 11, 2020

The product will also, the company said, protect against identity assumption, bot quotes, and “ghost brokering,” which is when fraudsters use fake documents. Along with the security benefits, Kount’s product will also ensure “marketing campaign efficiency and conversion,” the company added. In a Tuesday (Aug.

Fraud 234

Fraud Industry Idaho Customer Experience 234

Perficient

JULY 15, 2020

It affects decision making on everyday basis which does not let these enterprises provide value to their customers in an efficient manner. We at Perficient leverage Customer Experience Mapping the most. What is Phase 0 in terms of Customer Experience Mapping for our customers? Security Architects.

Data 497

Data Customer Experience Analytics Industry 497

South State Correspondent

MAY 18, 2023

The Start of Our Generative AI Journey “Tate,” a contraction of SouthS tate, was a brainchild of our Spark Innovation group, a team of 35 employees from various sections of the Bank brainstormed a use case, created personas, outlined a user journey, and then developed an action plan. In these sessions, you can dream.

US 195

US Training Examples Data 195

PYMNTS

DECEMBER 12, 2019

By combining our expertise, we hope to offer a unique customer experience with a solution that is in perfect alignment with the main requirements of finance professionals as regards supplier accounts: reactivity, performance, flexibility and security,” said François Lacas, deputy chief operations officer of Yooz.

Compliance 150

Compliance Customer Experience Maine Security 150

PYMNTS

AUGUST 13, 2019

What began as collaboration through ASB’s innovation program to solve a customer problem is now a fully-fledged business ready to launch,” Annett said in a statement. TradeWindow has the potential to truly transform the way our customers experience the international trade process.

blockchain 134

blockchain Customer Experience Security Management 134

PYMNTS

DECEMBER 26, 2019

One can almost feel it in the bones: the excitement to come in the world of payments in 2020, as innovation sparks new business models and disruption. The heart of the embrace and appeal of open-source technology is the need for speed, and to evolve use cases for end users (consumers and enterprises) in a more robust and secure fashion.

Software 132

Software Payments ATM Course 132

PYMNTS

APRIL 10, 2020

There are several complexities associated with reviewing and settling claims, given the nature of the insurance industry, which requires stringent customer authentication and documentation. v has yet to build out support for more innovative mobile disbursement methods, but it does have the technical capacity to do so.

Mobile 198

Mobile Technology social media Customer Experience 198

PYMNTS

OCTOBER 22, 2020

22) that it will be incorporating NFC capabilities, which increase the speed and security of transactions, into its “identify verification workflow.”. Mitek noted in a press release that its new NFC-enabled “fast lane” can enable “banks, FinTechs and financial organizations onboard their customers more simply and securely.”.

Technology 134

Technology Comparison Security Customer Experience 134

PYMNTS

MARCH 13, 2019

A vast majority of firms in that sector surveyed by Forrester (and commissioned by TransUnion) – 99 percent of them, in fact – view open banking as beneficial to financial services, as reported by Enterprise Innovation. Additionally, as many as 46 percent expect to see better customer experiences.

Study 155

Study Customer Experience Fintech Survey 155

ZootBlog

JANUARY 14, 2016

Over the past several years as banks focused on staying in compliance with myriad new regulations, innovation slowed—nearly to a standstill. They forged partnerships with companies that have come to be known as disruptors in our industry, gave mobile banking new meaning, and focused on creating a great customer experience.

Innovation 73

Innovation Industry blockchain Customer Experience 73

PYMNTS

AUGUST 8, 2019

Loyalty can be even trickier when consumer demand is well ahead of FI innovation — as is the case for credit unions, as documented by the Credit Union Innovation Playbook from PYMNTS. percent of CUs actively invested in loyalty and rewards innovations during the past three years. Customer Experience.

Fraud 124

Fraud Innovation Customer Experience Branding 124

PYMNTS

JANUARY 13, 2020

PYMNTS/Brighterion research has documented the challenge ahead. In fact, we make use of such similar approaches, with Mastercard as well, wherein we look at doing AI-based initiatives in our quick runs, to see how we can … potentially deploy those products for our customers.”. Take just a few data points: 63.6 Credit Risk.

Fraud 207

Fraud Customer Experience Data Technology 207

Abrigo

MAY 8, 2024

They can more easily consider how to harness genAI's power to enhance their operations, compliance, risk management, and member or customer experience. GenAI use case for training employees and making them more productive SouthState Bank , another Abrigo client, trains its enterprise version of ChatGPT only on bank documents and data.

Examples 222

Examples Fraud Resources Risk Management 222

PYMNTS

SEPTEMBER 22, 2017

Among the front row seat observers in the battle for payments security is Stephen Stuut, CEO of online mobile payments and identity verification company Jumio. PYMNTS: How would you define your company’s approach to innovation? SS: Our approach to innovation is two-pronged. First, we’re looking to expand our global footprint.

Innovation 140

Innovation Knowledge Base Online Mobile 140

PYMNTS

NOVEMBER 2, 2020

Payments Innovation Leads the Way . As Mastercard EVP of Products and Innovation Jess Turner recently told PYMNTS, “consumers want cards, they want them quickly, and they want those cards [delivered] in a digital way.”. Those processors will in turn work with issuing banks to offer near-instant issuance of cards.”.

Study 205

Study Cards Payments Innovation 205

Bank Innovation

AUGUST 15, 2019

Financial services provider TIAA launched a virtual safety deposit box called that takes the friction out of finding documents like wills, insurance policies, stock and bond certificates and birth certificates by co-locating them in one digital portal. The feature, called Safe Estate, launched this week.

Policies 150

Policies Customer Experience Security Management 150

Gonzobanker

JANUARY 4, 2023

It was a single document that had every aspect of the bank’s technology goals for the year – hardware, software, vendors, projects (all led by information technology, or IT, by the way) – the entire bank IT budget. They will have some piece of it, though, such as reviewing outsourced disaster recovery and information security plans.

Technology 78

Technology System Software Groups 78

FICO

JANUARY 6, 2022

As credit issuance, account management and collections enter the digital age, the opportunity for innovative experimentation is accelerated and made more complex by the wide range of data and decision points a digital platform enables. Can the decision process be fully digital, even if the documentation process must be fulfilled manually?

Management 52

Management social media Customer Experience Strategy 52

Perficient

OCTOBER 12, 2020

This is still a private pilot, so not a whole lot of public information or documentation yet. This API-driven data store will hold a common, GDPR-compliant single contact source for a customer. We’re still in the middle of a huge amount of innovation in customer engagement and communication. Contacts API.

Video 324

Video Conference Management Groups 324

PYMNTS

APRIL 20, 2017

Market entrants are looking to disrupt across a range of segments of the banking industry, but SME finance has become a popular target for these innovators. Its report, The Challenger Bank Battlefield, analyzes these players not only as competition heats up, but as innovation spreads, too. In the U.K., Sometimes this is a mix.”.

Compliance 110

Compliance Innovation social media Lending 110

South State Correspondent

NOVEMBER 9, 2023

With the rise of data, generative AI, personalization, instant payments, embedded banking, and traditional AI, the customer experience in banking is now often better through digital channels. At present, many banks utilize a variety of fraud and security tools that both overlap and have gaps in coverage.

Trends 195

Trends Technology Fraud Data 195

NCR

AUGUST 29, 2017

For example, when a customer walks into the mobile-first branch, they can check in via their mobile app to completely personalize their visit and receive efficient, appropriate service. And in the meeting itself, they can use their smartphone or tablet to make the meeting more efficient and more engaging for the customer.

Meeting 74

Meeting Mobile Examples ATM 74

PYMNTS

JULY 10, 2018

As financial institutions (FIs) explore new ways to remain competitive and introduce new revenue streams, online banking services are at the top of their list to continue innovating and improving the customer experience. billion annual technology budget is dedicated to innovating and developing new solutions.

Online 100

Online Meeting Survey Analysis 100

PYMNTS

OCTOBER 11, 2016

. “[CenturyLink] is very excited, not just about the platform where they can have that experience but also very excited about the analytics and creating unique fan experiences,” Charron added. What they don’t want to do is have to deal with security, hardware, payment processing, etc.,” Empowered By Data.

Payments 100

Payments Seattle Software Customer Experience 100

FICO

OCTOBER 26, 2022

These are consistent themes in my work to formally codify innovation into standard practices for building Responsible AI that is explainable, ethical and auditable. I’m delighted that one of my key innovations for Responsible AI, the use of blockchain technology for model management governance , was recently awarded a patent by the U.S.

Handbook 52

Handbook Analytics San Diego Regulation 52

PYMNTS

MAY 1, 2020

have passed laws or implemented programs over the past two years to put more focus on digital banking and data security, fundamentally changing how online transactions work. The presence and curation of FinTechs is growing … and we are leveraging the technologies offered by FinTech players to enhance customer experience.

Innovation 245

Innovation Regulation Digital Banking Security 245

Celent Banking

NOVEMBER 3, 2015

Make no mistake – while most “pays” look similar, they offer a different customer experience (e.g. According the panelists, tokenisation is the much-needed “abstraction layer” that will be a “foundation for the next 20 years of innovation.”

Columbus 100

Columbus blockchain Customer Experience Payments 100

PYMNTS

SEPTEMBER 18, 2017

That is very much a traditional retailer that is very innovative that comes from a traditional retail world,” Vaughan said at the conference. Exploiting that flaw allowed hackers to gain access to names, Social Security numbers, birthdates, addresses and, in some instances, drivers’ license numbers, as well as 209,000 U.S.

Cards 115

Cards Software New York City Conference 115

William Mills

MAY 9, 2018

How they describe their product/innovation: Project Finance is a personal finance application that shows users the future of their finances based on all the choices and decisions they’re making today. In today’s world there is uncertainty around many things, your finances don’t have to be one of them.

Security 40

Security Samsung Strategy San Jose 40

PYMNTS

DECEMBER 30, 2016

This year has been big for retail — big on change, innovation and some surprises along the way. As it turns out, the team at MPD found themselves swimming in a sea of ambiguity as it dove into the methodology that the Census was using to estimate online sales, documenting that as far back as 2010.The There’s no doubt about it.

Retail 123

Retail Online Customer Experience Trends 123

William Mills

MAY 10, 2016

There is a growing focus on customer experience and related compliance issues. Qumrum allows banks to actually document customer interactions online. Kofax has a great suite of solutions for authenticating customers. For Banks, Know Your Customer, is a critical security responsibility.

San Jose 40

San Jose Customer Experience Mobile social media 40

William Mills

MAY 11, 2016

Here’s another solution for document management and origination. ^SR. From their website: ShortSave helps servicers help borrowers — without red tape, phone calls, or additional documentation. It’s all done through the smartphone, with bank-level security. Can add loan documents with image capture via phone.

Video 40

Video Mobile social media Analytics 40

Fintech Labs Insights

MARCH 13, 2017

These additional factors verify that the user matches their identity document and builds their digital identity profile in the background. ” Codó continued, “We focus on three main market needs: user experience, fraud prevention and how to connect digital identity to physical identity.” We are part of this innovation.

User Experience 18

User Experience Fraud Maine Mobile 18