Customer Experience Document Millennials Security 
PYMNTS
FEBRUARY 21, 2020
Forty-four percent of 200 millennials surveyed last year stated they were wholly responsible for making purchasing decisions at the B2B companies at which they worked, and an additional 33 percent played some role in this process. False Positives and Data Security.
Perficient
JULY 12, 2022
Your brand is the beacon of authenticity for a personal experience. In the financial services industry, security, stability, and protection are foundational brand values from which to deliver customer experiences. Elements of Delivering a Personalized Experience. What does your brand portray to the market?
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Abrigo
NOVEMBER 17, 2023
Taking a critical look at the existing steps for the financial institution’s loan applications and credit decisions can uncover opportunities to offer faster business loan decisions that provide a better member or customer experience. Stop the loan-request runaround. Use a digital loan request. Instead : Skip this step entirely.
PYMNTS
APRIL 10, 2020
There are several complexities associated with reviewing and settling claims, given the nature of the insurance industry, which requires stringent customer authentication and documentation. That means firms must make sure that disbursements and all other customer experiences can be accessed on multiple channels — including mobile.
Abrigo
FEBRUARY 3, 2017
At most institutions, the borrower’s experience typically follows this pattern: • As a potential business borrower, you fill out a form online, and a lender from the institution will get back to you sometime soon. • There is no document ping pong, and you submit everything online securely. • Everything is so slow-moving.
Independent Banker
AUGUST 26, 2015
Paperless document-signing technology is growing among banks and consumers. Today, many community banks are exploring how to “go paperless”—whether for cost reasons, a better customer experience or a deliberate outreach to a younger, technology-oriented demographic. By Mark Pfeifer.
NCR
NOVEMBER 6, 2017
Banks have spent a lot of time in the last few years trying to attract the attention of affluent millennial consumers – those born between the early 80s and mid-90s, who are currently an immensely attractive segment for financial institutions. Don’t mix them up with millennials. Branches still a key channel.
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