Gonzobanker

DECEMBER 22, 2020

This Year was brought to you by the number 2020 and the letters W, T and F” – Big Bird (more or less). Sit back and enjoy our take on the best and worst of banking in 2020 as you celebrate the holidays. Most Oft-Heard Statements of 2020. Kudos to blazing new trails that many institutions are taking on in 2020.

Idaho 181

Idaho Community Industry Strategy 181

PYMNTS

AUGUST 11, 2020

automobile sales may fall by 22 percent to just over 13 million vehicles sold in all of 2020, the process of buying a car continues to undergo its own digital reinvention. . The real action, however, is in concepts that disrupt the dealership model and the punchline-worthy bad customer experiences long associated with it.

Online 157

Online Michigan Trends Marketing 157

FICO

MARCH 9, 2022

The last few years have thrown up many challenges for banks and card providers as everything has shifted online, one of the primary challenges being fraud scams. But the online shift has also created opportunities for financial institutions to demonstrate their strong fraud controls in the digital space.

Customer Experience 59

Customer Experience Survey Fraud Cards 59

PYMNTS

MAY 25, 2020

The balance of 2020 will be notable for what Amazon does not do. The reason cuts right through Amazon’s strikezone: The company has always been about the customer experience and customer satisfaction. JCP doesn’t have much to offer Amazon in terms of customers. For instance, it will not buy JCPenney.

Retail 161

Retail Strategy Training Customer Experience 161

Gonzobanker

FEBRUARY 19, 2020

Fintechs can provide better design capabilities, improved customer experience, research states. Financial institutions are making fintech partnerships a key priority in 2020, according to a new study from Cornerstone Advisors. Digital account opening remains a top focus for new and replacement systems in 2020.

Strategy 123

Strategy Fintech Study Customer Experience 123

Perficient

NOVEMBER 18, 2020

Perficient is pleased to announce that our work for Woman’s Hospital and Henry Ford Health System has gained recognition in the 2020 eHealthcare Leadership Awards. Henry Ford Health System provides patients with easy online access to their patient portal, scheduling, bill pay, and even urgent care wait times.

System 493

System Leadership Resources Online 493

PYMNTS

SEPTEMBER 21, 2020

Consumers have shopped online, via mobile devices and at brick-and-mortar stores in various capacities for years, but the pandemic is dramatically expanding the connections between these channels. billion online in Q2 2020. Providing features that enable customers to sample lip shades has led to 2.5

Retail 243

Retail Online social media Mobile 243

Gonzobanker

JANUARY 17, 2020

Well GonzoBankers, the gang is back to work and we are all headed face-first into 2020 – a year with more uncertainty than most about how things will turn out. So, to get your Gonzo executive brains warmed up for a new year, I offer you 20 important banking realities for 2020 to guide your strategic execution efforts: 1.

Customer Experience 127

Customer Experience Fintech Regional Cards 127

PYMNTS

OCTOBER 24, 2020

We can never fulfill all the requests we’re getting just because we don’t have enough Santas,” said Megan Price, director of customer experience at GigSalad. Usually, but not in 2020 — as Santa’s are sitting out the season given COVID-19 social distancing restrictions make sitting on Santa’s lap basically impossible.

Video 195

Video Customer Experience Innovation Course 195

PYMNTS

DECEMBER 24, 2020

Consumers, in short, entered spring 2020 realizing that their old, largely physical habits for feeding themselves were a bad fit in a world where proximity between themselves and strangers was frowned upon as a public health liability. Kount Chief Customer Experience Officer Rich Stuppy. A Clamor Is Coming For Subscriptions.

Study 206

Study Industry United States Innovation 206

PYMNTS

MAY 27, 2020

Unanswered customer complaints is one common example, particularly for companies that are new to amplifying their online channels. A new category is starting to grow around this area of online reputation management, with Lexus one of the latest brand names to embrace it.

Online 151

Online Management social media Branding 151

PYMNTS

SEPTEMBER 28, 2020

From website design and inventory to online checkout and buying experiences, everything will need optimization for a shopping season unlike anything merchants have seen before. They also know that building an end-to-end digital strategy is critical to both providing the good customer experience and the bad fraudster experience.

Fraud 236

Fraud Customer Experience Tools Retail 236

PYMNTS

JANUARY 8, 2021

The year 2020 meant big changes for retailers that had primarily defined themselves by physical interaction as brick-and-mortar merchants were forced to adapt to an eCommerce-focused world as their best option for holding on to their now homebound customer base. The year 2020 saw the overall index score rise by 2.2

Retail 261

Retail Online Mobile Customer Experience 261

PYMNTS

JANUARY 7, 2021

The new year is here, and the grocery business gets to finally close the book on a difficult and complicated 2020. We're proud of the product mix and shopping experience we provide in our stores and online. But while the year may be over, the pandemic that defined it will be an issue for the foreseeable future.

California 203

California CA Analytics Branding 203

PYMNTS

JANUARY 7, 2021

eCommerce was the name of the game for consumers and retailers in 2020, with merchants’ success hinging on the power of rapid innovations and intuitive responses to consumers’ demands. Customers and retailers alike faced numerous challenges last year, however, ranging from intermittent lockdowns to economic uncertainty.

Innovation 168

Innovation Retail Customer Experience Online 168

PYMNTS

JULY 17, 2020

. “That includes memberships, accounts, loyalty points and more … each representing a unique area of the customer experience that should be protected.”. The following is an excerpt from How 35 Execs Are Powering The Great Digital Shift Of 2020 (And Beyond) , contributed by Brad Wiskirchen , CEO at Kount.

eBook 222

eBook Customer Experience Fraud Mobile 222

Perficient

JANUARY 12, 2021

Customers want to have an overall engagement with their financial institution around products and services that are easy to use, convenient, safe, and maintain their privacy. Banks will spend a significant amount of time and money in 2021 to create that compelling customer experience. Small Business Innovation. reached 31.7

Trends 332

Trends Fintech Customer Experience Innovation 332

PYMNTS

DECEMBER 8, 2020

The surge in automotive online purchasing traffic sparked by the pandemic has led to increased demand for eCommerce. Our new financing will allow us to further distinguish our offerings and customer experience as an industry innovator," said Modal CEO and Founder Aaron Krane. 8) of a $15 million Series A financing.

Oklahoma 253

Oklahoma Branding Tools Online 253

PYMNTS

DECEMBER 11, 2020

Consumers are going digital and are finding the experience to be an upgrade, while the physical retail channel is becoming increasingly unsatisfying by a pretty wide margin. Before COVID-19, there were probably a lot of demographic groups that didn't know how easy it is to order online and then head to the store for pickup.

Retail 273

Retail Meeting Customer Experience Online 273

PYMNTS

DECEMBER 30, 2020

With trade shows canceled and enterprise digitization accelerated, 2020 was a big year for the adoption of B2B eCommerce. As the trend proliferated, it opened up new opportunities for businesses to migrate their payment workflows online, too. Embedded Finance.

Online 302

Online Meeting Payments Fintech 302

PYMNTS

AUGUST 3, 2016

We all know — and keep hearing almost ad nauseam — all about how the rise of online shopping is changing the very face of the retail industry and consumer habits. Online Shoppers Are Reshaping The Retail Experience,” attempts to forecast just exactly what retail might look like come 2020.

Retail 100

Retail social media Branding Online 100

PYMNTS

OCTOBER 2, 2020

plans to bring seasonal workers on board to help in its brands' fulfillment hubs, customer contact centers and brick-and-mortar stores. The new positions come after the firm’s hiring of more than 50,000 staffers in the first half of 2020, according to an announcement. will hire workers online to make the process more simple and secure.

Customer Experience 252

Customer Experience Branding Retail Online 252

PYMNTS

SEPTEMBER 30, 2019

The latest Payments and the Platform Economy study examines how marketplaces are responding to the counterfeit threat as well as how they are continuing to innovate the customer experience. Online Resale. Sales of counterfeit goods through online marketplaces are expected to hit $1.8 billion per year to fake online sales.

Online 101

Online Fraud Branding social media 101

PYMNTS

FEBRUARY 14, 2020

This year, they expect more customer experience improvements, a boost from the Golden State and an effort to keep a new generation of wine connoisseurs engaged. The 2019 wine retailer of the year was online – specifically, it was a good year for Wine.com. Things could not have gone much better for Wine.com in 2019.

San Francisco 150

San Francisco Millennials Oakland Customer Experience 150

PYMNTS

JANUARY 20, 2020

The online experience is just getting that much better, as far as ease,” he said. In addition, online shopping often does a better job of giving shoppers exactly what they want, even though consumers cannot touch products. Clothing, in fact, stands as a strong example of retail moving from the physical realm to online.

Data 147

Data Retail Mobile Iowa 147

PYMNTS

JULY 24, 2020

And lastly, the chain offers something Green said he thinks will be critical to all of retail in the pandemic era: a better-curated, personalized experience for consumers. The pandemic pushed Indochino to add virtual shopping guides to its online channel, something the chain’s data revealed customers really wanted.

Retail 225

Retail Training Customer Experience System 225

PYMNTS

JANUARY 13, 2021

The 2020 holiday season was one for the history books, drastically different due to the pandemic limiting consumers’ in-person shopping experiences. Experts predicted that up to $190 billion would be spent online this year, a 35.8 Phishing scams were on the rise all year, while a survey of online shoppers found that 40.3

Fraud 189

Fraud Analytics Data Retail 189

BankInovation

JULY 28, 2020

Consumers are not shying away from online investing despite the market uncertainty caused by the COVID-19 pandemic. According to DriveWealth’s Global Retail Trends 2Q20 report, there was a 214% increase in trading volume during the second quarter of 2020 compared to the first quarter.

Online 64

Online Trends Retail Marketing 64

Perficient

AUGUST 28, 2020

The SXA component allows content authors to select the goal using a custom experience button. To ensure you can track across multiple push notification campaigns, be sure to configure each campaign with the “Online/Automation programs/Web Push Notification automation” channel. Unleashing Marketing Automation.

Marketing Automation 520

Marketing Automation Marketing Customer Experience Tools 520

PYMNTS

DECEMBER 17, 2020

United Kingdom retailers saw the equivalent of €706 million ($827 million) in card fraud losses in 2019, for example, and the pandemic is expected to add to these woes as it pushes more retail shopping online. Walgreens On Stopping Promotion Abuse Fraud Through Online Deals. About The Tracker.

Fraud 255

Fraud Online Retail Examples 255

PYMNTS

SEPTEMBER 23, 2020

People for whom dining out is one of life’s best pleasures have had a rough time in 2020, and it’s probably going to stay weird for a while. Even New York City has now greenlit indoor dining, but the great restaurant sector reset of 2020 is far from finished. million in 2020 as consumers continue to heavily rely on these services.

Mobile 245

Mobile New York City Fraud New York 245

PYMNTS

JANUARY 27, 2021

Among healthcare providers, there was a marked shift in emphasis toward better consumer experiences in 2020, a move that was perhaps equal parts altruism and fiscal savvy. Every patient appointment was a potential minefield of lost opportunities for customer engagement.

Payments 263

Payments Data Survey Report 263

PYMNTS

DECEMBER 28, 2020

“As retail businesses from across the globe recover from the impact of Covid-19, trading online has gone from being a ‘nice-to-have’ to a ‘must-have’ for retailers," Perkins said, according to the release. Digitising back office operations is a critical step towards transitioning to online commerce," Perkins added.

Retail 177

Retail Operations Customer Experience Online 177

PYMNTS

OCTOBER 11, 2020

Instacart said it has already surpassed its 2025 milestones and is tracking to exceed $35 billion in grocery sales in 2020, PYMNTS reported. The opportunity for Instacart is significant, and we're proud to once again increase our investment in the business.”.

Report 268

Report United States Capital Retail 268

PYMNTS

APRIL 17, 2020

In today’s top news, Uber withdrew 2020 guidance as it anticipate revenue decline, and China’s economy will record its first-ever GDP loss. Uber Expects Revenue Plunge As It Retracts 2020 Guidance. The ongoing coronavirus pandemic has caused Uber to withdraw its 2020 guidance as it anticipates a $1.9 billion to $2.2

Payments 150

Payments Customer Experience America Survey 150

PYMNTS

JULY 29, 2020

Companies want and need more visibility into cross-border payments, and with the blastoff of eCommerce in 2020, those needs grow daily. Online transactions are lifelines for small to mid-sized businesses (SMBs) that may no longer be able to sell in person. The scams may be variations on the old bait-and-switch, but they do damage.

Payments 269

Payments Fraud Customer Experience Resources 269

PYMNTS

JULY 15, 2020

With the National Restaurant Association projecting up to $240 billion in losses by the end of 2020 and millions of restaurant jobs gone, along with their former workplaces, a nation mourns our glorious gastronomic past. Meanwhile, loyalty (and closely-related customer experience) is deciding winners and losers.

Fraud 150

Fraud Mobile Customer Experience Online 150