Perficient
DECEMBER 30, 2020
The COVID-19 pandemic stressed everyone in 2020. Other companies who were late to creating digital customer experiences suffered as people stayed away from traditional stores and shopped online. But even the best companies struggled to keep customer satisfaction levels high during 2020. So what went wrong in this pandemic?
PYMNTS
OCTOBER 19, 2020
In a quest to dominate online food shopping in China, Alibaba invested $3.6 billion for a controlling stake in the hypermarket operator Sun Art Retail Group , Alibaba said in a statement on Monday (Oct. China’s biggest online shopping event since COVID-19 — the annual 618 sale — netted a combined $136.5 19) CNN report.
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PYMNTS
DECEMBER 30, 2020
How 2020 Impacted Digital-First Banking. changed the operating hours of all its branches, for example, and limited the number of customers that can be inside a branch at any given time, while Lloyds Bank has temporarily closed 200 of its 1,600 locations and reduced the operating hours of another 100 locations. .
PYMNTS
OCTOBER 23, 2020
In fact, 2020 opened with retail reports decrying the great toy sales slump , citing the 4 percent fall-off in toy sales, the rather tepid holiday sales season reported between 2018 and 2019 and the fact that toy sales came up short during last year’s holiday season. under the age of 14.
PYMNTS
OCTOBER 8, 2020
Risk management platform Feedzai announced a 44 percent increase in growth for the first half of the fiscal year for 2020, which a press release says was one of the company’s most successful so far. Comparing it favorably to the first half of 2019, Feedzai says it closed deals in the U.S., EMEA, Asia and the Pacific and Latin America.
PYMNTS
JANUARY 20, 2021
As consumers’ day-to-day lives have digitized across the board in 2020, Hernandez said that Mastercard had already seen a trend toward the adoption of instant payments. On the operational side, simplifying some processes like managing checks is painful — not only for the recipient, but also for the sender,” Hernandez explained.
PYMNTS
DECEMBER 31, 2020
Key Data Points: Consumers are performing 12 percent more activities at home in 2020 than they did in 2019 and making purchases during 12 percent of those activities, on average. Key Data Points: 60 percent of small restaurant operators have had their revenues decline since the pandemic began. 31 percent bank via app. percent to 11.5
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