How financial institutions, credit unions can improve operations, customer experiences
Payments Dive
OCTOBER 9, 2020
The coronavirus forced financial institutions to search out new ways to engage with customers.
IoT Connectivity & Customer Experience
Payments Dive
MARCH 29, 2019
Learn more about how IoT connectivity already plays a key role in delivering increased personalization and convenience to the customer experience. Benefiting from the flexibility and simplicity of a fully managed cellular IoT connectivity service, retailers can operate anywhere, any time.
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How AI can improve the customer experience
Payments Dive
JULY 6, 2018
Artificial intelligence has emerged as one of the most powerful tools for improving the customer experience, but retailers must be willing to accept operational change once they embark on their AI journeys.
Crafting The Better B2B ‘Customer’ Experience
PYMNTS
OCTOBER 6, 2020
At least insofar as 2020 has shaped up, and especially where B2B payments have been concerned. In a wide-ranging online panel discussion with Karen Webster, five executives across payments and supply chain management offered insight into the pain points exposed by the pandemic. Payments — Sealing the Deal. The Supply Chains.
Burger Intelligence: Shake Shack AI Takes Ordering, Customer Experience To The Next Level
PYMNTS
DECEMBER 21, 2020
These transformational shifts are, in turn, affecting how quick-service restaurants (QSRs) engage customers as the health crisis limits their in-person dining offerings and forces them to fast-track planned digital innovations. Shake Shack On Leveraging AI, ML To Drive Customer Experience.
Why The Customer Experience Is A Program, Not A Project
PYMNTS
SEPTEMBER 17, 2020
The pandemic has reshaped how we interact with merchants — and what we expect, as customers, from those increasingly digital interactions. Call it the transformation of CX, shorthand for the customer experience. I see us rapidly adopting more contactless payments or card-on-file interactions within an app.”.
Oracle: What’s Old Is New Again For B2B Customer Experience
PYMNTS
AUGUST 6, 2019
Allow us at PYMNTS to do our own small part in that ongoing effort, and apply that quote to the world of B2B customer experience — and the never-ending push to build a better digital ecosystem around that concept. A robust, predictive and personal customer experience (CX), arguably, is becoming the name of the game. “CX
FIs Hiring Customer Experience Teams, But What Are They?
Bank Innovation
JANUARY 23, 2019
Demand for a combination of speed, simplicity, security and convenience in banking services has financial institutions thinking more about customer experience, particularly in a digital sense, and hiring people to design that experience.
Revolutionizing the Way We Pay: The Top Payment Industry Trends You Need to Know in 2023
Perficient
FEBRUARY 2, 2023
Here are some of the biggest payment trends we’re forecasting for the new year. Security/Biometric Payments With the widespread popularity of digital payments continuing to grow, security remains at the forefront of concern for payment companies and their vendor partners.
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Trends Shaping the Insurance Industry in 2024
Perficient
FEBRUARY 27, 2024
Platform Modernization: Enhancing Efficiency Across the Value Chain Organizations are actively embracing artificial intelligence (AI) and cloud technologies to streamline operations and gain insights. Leveraging cloud technology for streamlined operations and enhanced scalability.
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A Bank Automation Summit Preview: Key 2023 Banking Automation Trends
Perficient
FEBRUARY 22, 2023
Perficient is looking forward to bringing our unique combination of automation technical know-how along with financial services and payments industry expertise to the Banking Automation Summit in Charlotte, North Carolina on March 2-3. Next, we’re observing a continuously increased focus on customer experience.
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Shake Shack On Tapping AI And Other Tools To Optimize The Customer Experience
PYMNTS
DECEMBER 22, 2020
It's no secret that restaurants have been hurting since the pandemic caused a seismic, almost-overnight shift in their customer engagement strategies. So said Shake Shack is examining the use of artificial intelligence (AI) and machine learning (ML) to boost its ordering, payment and pickup capabilities and help grow its customer base. .
A Bank Automation Summit Preview: Dissecting the Intersection of Real-time Payments and Automation
Perficient
FEBRUARY 27, 2023
The payments industry is no different, and we’re quickly approaching a new intersection point due to the Real-time Payments’ movement into the US. These days, as the US prepares to embrace real-time payments in 2023, the intersection of real-time payments and automation has become a key point of discussion.
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BI Ignite 2019: What Customer Experience Will Look Like 10 Years From Now
Bank Innovation
MARCH 13, 2019
The customer experience in banking will change drastically over the next 10 years said panelists at the Bank Innovation Ignite 2019 in Seattle on Tuesday.
Cards require investments to transform customer experience and operating model
Accenture
AUGUST 5, 2015
A convergence of new customer behaviors, technologies, competitors and regulations will require issuers, acquirers and processors to review their overall card strategy to align the customer. Every executive can see the extent to which digital is changing the card business. Read more.
5 Key Takeaways From Our “Optimization Strategies To Improve Collections” Webinar
Perficient
OCTOBER 18, 2021
Additionally, the more an institution supplies customers with control over how they want to manage their account and be communicated with, the better the outcome from the customer. Customer experience really matters in collections. The creditor who prioritizes the customer always gets paid first.
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Top 6 Trends for the Banking Industry in 2024
Perficient
FEBRUARY 29, 2024
Banking institutions are responding by integrating advanced technologies, particularly artificial intelligence and data analytics, into their lending operations to enhance efficiency and adaptability. Personalization not only enhances the customer experience but also strengthens the bond between banks and their clientele.
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BMO’s Digital-First Transformation Unlocks Operational Efficiencies
PYMNTS
JANUARY 30, 2020
The banking industry is increasingly favoring self-service, as customers making transactions grow to prefer tellerless ATM and kiosk interactions. This is really freeing up our branch bankers to have more time to dedicate to customers, and have better holistic conversations, and create more personalized recommendations.”.
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RBC fuses payments and messaging for business clients
Bank Innovation
FEBRUARY 17, 2020
Royal Bank of Canada is using digital money transfer service Interac to help corporate clients follow up with their customers on outstanding debts. The bank announced the feature, “Interac e-Transfer: Bulk Request Money,” last week to help clients collect payments faster.
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How The B2B Mid-Market Drives Loyalty Through Online Payments
PYMNTS
JANUARY 19, 2021
Corporate buyers are quickly shifting their purchasing habits online, and seeking more efficient experiences from product sourcing through to checkout. With B2B eCommerce proliferating, the market is rapidly evolving to make way for new business and payment models in response to customer demand. Tying Payments With Loyalty.
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How Can Real-Time Decisions Improve the Customer Experience?
PYMNTS
JUNE 22, 2016
With so much data available, is your organization harnessing it in the most efficient way in order to truly reap all the benefits of big data including driving innovation and improving the customer experience? CEO, Market Platform Dynamics.
Partnerships Drive B2B Payments Digital Transition
PYMNTS
DECEMBER 28, 2020
Greg Sassone , senior vice president of business and partner growth at WEX Corporate Payment Solutions, said in a recent PYMNTS Spotlight that no “one size fits all” approach can answer the question for financial institutions (FIs) seeking to modernize their corporate client services and transition B2B payments away from the paper check.
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B2B payments companies seek growth amid pandemic
Bank Innovation
APRIL 1, 2020
Despite the current economic uncertainty resulting from COVID-19, some business-to-business payment companies are gaining traction with clients and investors alike. “Our Our solution is even more relevant today than it was four weeks ago,” said Sameer Gulati, chief operating officer of the payments company Plastiq.
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Part 1: What is Embedded Finance?
Perficient
SEPTEMBER 29, 2022
This blog marks Part 1 of our Embedded Finance Blog Series and will introduce the overarching concept of embedded finance, setting us up to discuss embedded payments, embedded lending, and embedded insurance (all of which fall under the embedded finance umbrella) in future blogs. Use Cases . Interested in learning more?
Ripple Powers X-Border B2B Payments For Thai Bank SCB
PYMNTS
MARCH 30, 2020
As it aims to provide small businesses and enterprise clients with instant payments, Siam Commercial Bank (SCB) of Thailand is poised to open up its consumer cross-border payments app, which is powered by Ripple, to companies. billion) in operating income in 2018. billion baht ($4.6
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Capital One Treasury Head: AI and ML Driving Customer Experience Improvements
Bank Innovation
APRIL 1, 2019
Phil Beck, Head of Treasury Management at Capital One, is almost a year into his job at the McLean, Virginia-based bank, where his focus has been getting commercial banking up to speed with the digital economy.
Payment Orchestration Platforms Conduct Business
PYMNTS
MAY 4, 2020
Payment orchestration platforms (POPs) are suddenly everywhere as solution-shopping for the great American reopening gets underway in earnest. Merchants need to offer international customers their preferred payment methods to best cater to them, yet they must do so in a way that is fast and secure for their businesses,” the report states.
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Santander Hires Ex-Apple Exec To Head P2P Payments
PYMNTS
FEBRUARY 13, 2020
Banco Santander announced that it has hired Trish Burgess, formerly of Apple, to head up its peer-to-peer (P2P) payments department, according to a release. Burgess will lead strategy and development of the department, and will bring “new payment services to customers that are fast, simple and safe to use,” per the company.
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4 Ways to Create a Better Customer Experience in Fraud
FICO
JUNE 2, 2020
As a fraud professional, I am passionate about fighting financial crime — yet, at the same time, I tout the importance of balancing security with the customer experience. The frustrating treatment I received illustrates some lessons for a more positive customer experience. My former wireless provider, I will add.).
NEW DATA: Flexible Healthcare Payments Provide Critical Care To Patient Satisfaction
PYMNTS
JANUARY 27, 2021
The friction inherent in the basic operations of many healthcare services — from complex payment processing methods to inconsistent appointment management practices — became more salient against the backdrop of the pandemic. Every patient appointment was a potential minefield of lost opportunities for customer engagement.
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BI Ignite 2019: Tackling Payments Innovation and Rebuilding Trust [Video]
Bank Innovation
APRIL 2, 2019
Ignite Ideas talks at the Bank Innovation Ignite 2019 conference in Seattle last month tackled issues of financial inclusion, designing products that enhance the customer experience, revamping payments, and rebuilding trust in banking.
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WEX Teams With MYOB For Supplier Payments In Australia
PYMNTS
JANUARY 19, 2021
In an effort to simplify B2B payments for Australia, FinTech service provider WEX is teaming with digital business management technology company MYOB. The tie-up provides WEX clients with access to MYOB's business payment technology for vendor payments through WEX virtual credit cards, according to an announcement.
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Payments Providers Combat The Conflict Between Security, User Experience
PYMNTS
JANUARY 14, 2020
In financial services, demand for ease of use and security are sky-high, even for business customers. ’s Open Banking , which promote end-customer ownership of financial data and enable those customers to allow for banks to share their financial data with third-party service providers.
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Improving Debt Collections – It’s More Than Just Technology…
Perficient
MAY 19, 2021
Challenge: A top-50 bank (based on asset size) wanted to improve agent payment arrangement performance. Customer retention was suffering, and it was incurring unnecessary losses. These improvements also resulted in an improved customer experience. Do you want these same results for your collections team?
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The Co-operative Bank selects Finastra Kondor Cloud for modernized treasury infrastructure
Bobsguide
AUGUST 7, 2022
London, UK – August 3, 2022 – Finastra announced today that The Co-operative Bank has selected Finastra Kondor in the cloud, available via Microsoft Azure, to upgrade its treasury infrastructure and automate manual reporting and processes.
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Improving Customer Experience Through Digital Reinvention
Insights on Business
JANUARY 10, 2017
Threats and challenges to traditional businesses are coming from the likes of PayPal, Lending Club and Lufax, although the current impact seems to be greater in payments than in investments. For traditional businesses, adapting to this trend involves fundamentally reinventing strategy, operations and technology.
JPMC: How Payments Drive Customer Loyalty Amid A Digitization Push
PYMNTS
MAY 14, 2020
In a recent conversation with PYMNTS’ Karen Webster, Miller discussed the impact of shifting buyer habits on merchants’ digital sales strategies, with optimized back-end payment processes essential to delivering a powerful customer experience on the front end. Optimizing The Payments Experience.
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DBS Bank India Collab Provides Truck Drivers With Instant Payments
PYMNTS
JUNE 2, 2020
DBS Bank India is partnering with Transport Corporation of India Limited (TCIL), which works in supply chains and logistics services, to provide truck drivers with instant payments via an application programming interface (API) solution, according to a press release.
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New Vistas For Payments Orchestration
PYMNTS
JUNE 24, 2020
They are also exhibiting increasingly robust cross-border payments capabilities, with a focus on simplicity and ease of operations internationally. The new Playbook appraises how payment orchestration providers (POPs) can help simplify localized payments strategies and support international expansion efforts.
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FLEETCOR And Ripple In Payments Pilot Program
PYMNTS
MARCH 1, 2018
Commercial payments provider FLEETCOR Technologies, Inc. announced news on Thursday (March 1) that it has entered a pilot program with enterprise blockchain solution firm Ripple and Cambridge Global Payments , the international payments provider focused on B2B and owned by FLEETCOR.
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?eská spo?itelna Modernizes Operations With Debt Collection Optimization
FICO
MARCH 30, 2022
Improving customer outcomes. ?eská itelna, the Czech Republic’s oldest and largest bank, has modernized its operations by optimizing its decisions around customers in early collections. itelna improved the customer experience by avoiding over-collecting on low-risk customers, while proactively addressing credit risk.
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Stripe Powers Digital, In-Store Payments For Lightspeed Retail, Restaurant Customers
PYMNTS
FEBRUARY 6, 2020
Canadian global point-of-sale (POS) and eCommerce firm Lightspeed is teaming up with Silicon Valley payments platform Stripe to advance in-store and online payments for retailers and restaurants in the U.S. Restaurants and retailers will be able to process in-store payments and personalize readers with their own branding. .
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Today In Payments: Cross-Border Payments Network Thunes Raises $60M; Klarna Debuts Social Shopping In UK
PYMNTS
SEPTEMBER 8, 2020
In today’s top news, B2B cross-border payments network Thunes raised $60 million, and Klarna debuted a redesigned app for its U.K. B2B Cross-Border Payments Network Thunes Raises $60M. Thunes, the FinTech startup that operates a global cross-border payments network for emerging economies, announced on Tuesday (Sept.
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APIs, Data Analytics Bring Cash Flow Control To The Back Office
PYMNTS
JANUARY 18, 2021
There have also been shifts in how customers pay for goods and services, with s ocial distancing policies making contactless transactions essential and pushing consumers toward payment methods such as bank transfers and digital wallets. Each company’s risk management approach must therefore be tailored to its specific business needs.
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