PYMNTS

APRIL 1, 2020

billion non-prepaid debit card transactions in 2018, solidifying debit as a staple payment type. They insert or swipe their debit cards at stores’ point-of-sale (POS) devices — or key in details online — and maybe enter PINs, but the behind-the-scenes processes through which transactions are routed are kept invisible.

Cards 141

Cards Payments Security Fraud 141

PYMNTS

SEPTEMBER 22, 2020

For small, mom-and-pop retailers, complex or proprietary procurement platforms simply aren't in the cards. With the pandemic accelerating businesses' digital shift , small retail buyers have shifted their buying operations to the B2B eCommerce realm, and for many, the online marketplace operates in lieu of a procurement solution.

Cards 235

Cards Capital Online Security 235

PYMNTS

JANUARY 30, 2020

The banking industry is increasingly favoring self-service, as customers making transactions grow to prefer tellerless ATM and kiosk interactions. This is really freeing up our branch bankers to have more time to dedicate to customers, and have better holistic conversations, and create more personalized recommendations.”.

Operations 152

Operations ATM Cards Case Study 152

PYMNTS

DECEMBER 28, 2020

Greg Sassone , senior vice president of business and partner growth at WEX Corporate Payment Solutions, said in a recent PYMNTS Spotlight that no “one size fits all” approach can answer the question for financial institutions (FIs) seeking to modernize their corporate client services and transition B2B payments away from the paper check.

Payments 215

Payments Innovation Software Fintech 215

PYMNTS

NOVEMBER 19, 2019

Payments is in a state of constant change, with decision points shifting as fast as each innovation, disruption and tweak in consumer behavior. Financial institutions (FIs) face the issue of whether to outsource their credit card programs or do it themselves – a decision that will maintain its importance in the coming new decade.

Cards 140

Cards Apple Data Innovation 140

PYMNTS

JANUARY 19, 2021

Corporate buyers are quickly shifting their purchasing habits online, and seeking more efficient experiences from product sourcing through to checkout. With B2B eCommerce proliferating, the market is rapidly evolving to make way for new business and payment models in response to customer demand. Tying Payments With Loyalty.

Online 275

Online Marketing Payments Operations 275

PYMNTS

JANUARY 19, 2021

In an effort to simplify B2B payments for Australia, FinTech service provider WEX is teaming with digital business management technology company MYOB. The tie-up provides WEX clients with access to MYOB's business payment technology for vendor payments through WEX virtual credit cards, according to an announcement.

Payments 156

Payments Branding Customer Experience Resources 156

PYMNTS

FEBRUARY 13, 2020

Banco Santander announced that it has hired Trish Burgess, formerly of Apple, to head up its peer-to-peer (P2P) payments department, according to a release. Burgess will lead strategy and development of the department, and will bring “new payment services to customers that are fast, simple and safe to use,” per the company.

Apple 225

Apple Payments Customer Experience America 225

PYMNTS

FEBRUARY 3, 2020

Citi Commercial Cards is introducing an intelligent virtual agent (IVA) capability at its U.S. The IVA is an example of the technology investment strategy being employed by Citi Commercial Cards to enhance its digital services. Citi’s Commercial Card cardholders can use their own words and speak in their own voices.

Cards 133

Cards Innovation Customer Experience Technology 133

PYMNTS

JANUARY 20, 2020

The rumors about hand-based payments out of Amazon have been building for the last few months. In early September 2019, reports emerged that Amazon was testing hand recognition-based payments at Whole Foods locations using its New York employees and some custom-fitted vending machines as an initial experiment.

Payments 277

Payments Data Cards New York 277

PYMNTS

JANUARY 14, 2020

In financial services, demand for ease of use and security are sky-high, even for business customers. ’s Open Banking , which promote end-customer ownership of financial data and enable those customers to allow for banks to share their financial data with third-party service providers.

User Experience 253

User Experience Security Payments Compliance 253

Perficient

FEBRUARY 17, 2023

In this blog, we will look at how a non-banking firm can offer bank-like payments and loans to its customers. Embedded Payments A 2022 study published by the Federal Reserve Bank of San Francisco noted that app payments increased as a percentage of total consumer purchases from 11% in 2019 to 15% in 2020, to 29% in 2021.

San Francisco 275

San Francisco Cards Online Payments 275

PYMNTS

APRIL 2, 2020

In the consumer commerce world, offering customers choice in how they pay for goods and services across channels is an important part of offering an optimal end-user experience. For B2B customers, receiving paper invoices and mailing paper checks has its drawbacks as well. Accelerating Collections.

Payments 160

Payments Cards Customer Experience User Experience 160

PYMNTS

JANUARY 18, 2021

There have also been shifts in how customers pay for goods and services, with s ocial distancing policies making contactless transactions essential and pushing consumers toward payment methods such as bank transfers and digital wallets. Each company’s risk management approach must therefore be tailored to its specific business needs.

Analytics 319

Analytics Data Risk Management Management 319

PYMNTS

FEBRUARY 25, 2019

25) that they have launched new technology that speeds contactless payments for mass transit and lowers the cost for transit organizations and operators to offer that payment option. Visa and Planeta said on Monday (Feb.

Payments 142

Payments Metro Operations Customer Experience 142

FICO

JUNE 2, 2020

As a fraud professional, I am passionate about fighting financial crime — yet, at the same time, I tout the importance of balancing security with the customer experience. The frustrating treatment I received illustrates some lessons for a more positive customer experience. My former wireless provider, I will add.).

Customer Experience 52

Customer Experience Fraud Handbook Management 52

Gonzobanker

APRIL 26, 2023

This article defines the critical nature of payment systems along a financial institution’s transformation journey and explores when a payment hub makes sense as a solution to an oft-fragmented collection of systems for processing ACH, wires, checks, P2P, and instant payments. First, a little background on payments.

Payments 157

Payments System Fraud Resources 157

PYMNTS

JANUARY 20, 2021

Ryan Frere, executive vice president and general manager of B2B for Flywire , believes that embedded finance in B2B is key to payments optimization in 2021. We are seeing payments become an inextricable and largely invisible part of customers’ experiences with different product or service providers.

Payments 175

Payments Examples Software Management 175

Perficient

JULY 11, 2022

Buy now, pay later (BNPL) is a type of point-of-sale installment loan that partners with retailers to allow consumers to pay for their purchases in multiple equal payments. which is a huge draw to using BNPL as a non-cash payment method. What Are Some Buy Now, Pay Later Companies? Which one is best for me?

Fintech 474

Fintech Trends South Dakota Apple 474

PYMNTS

NOVEMBER 25, 2019

Payments are changing so rapidly that they can sometimes be hard to keep up, and that certainly holds true for QSRs. discussed the emerging payments coming to the QSR world, and what’s on tap for the coming year and new decade. You can get rid of the loyalty card. It’s a frictionless experience.”. View of the Future.

Payments 225

Payments Mobile Dallas Apple 225

PYMNTS

OCTOBER 1, 2019

EMV seems to be that payments issue that just won’t go away, but not in the U.S., It’s not hard to find experts who predict that, even with the new date, gas stations will fail to comply with the deadline, which is set by card networks. The number of EMV payment cards in circulation around the world stands at more than 7.1

Innovation 167

Innovation Customer Experience Retail Operations 167

PYMNTS

FEBRUARY 13, 2020

Banco Santander announced that it has hired Trish Burgess, formerly of Apple, to head up its peer-to-peer (P2P) payments department, according to a release. Burgess will lead strategy and development of the department, and will bring “new payment services to customers that are fast, simple and safe to use,” per the company.

Apple 150

Apple Payments Customer Experience America 150

PYMNTS

JUNE 24, 2020

They are also exhibiting increasingly robust cross-border payments capabilities, with a focus on simplicity and ease of operations internationally. The new Playbook appraises how payment orchestration providers (POPs) can help simplify localized payments strategies and support international expansion efforts.

Payments 130

Payments Regional Analysis Compliance 130

PYMNTS

MAY 22, 2019

Mastercard and Interac, the global and domestic payment networks, announced Wednesday (May 22) they are collaborating to offer customers in Canada a fast and easy way to send money internationally. ” According to Mastercard and Interac, Canada is a big market for international payments given its diverse population.

Payments 192

Payments National Branding Customer Experience 192

PYMNTS

DECEMBER 9, 2020

The takeover signaled an evolution of the company's business model from a traditionally business-to-consumer (B2C) seller, to one that includes business-to-business (B2B) operations. According to Goldman Sachs, the B2B payments space will see volumes topping nearly $200 trillion by 2028, more than five times the volume of B2C payment flows.

Innovation 297

Innovation Fintech Cards Payments 297

PYMNTS

MAY 14, 2020

In a recent conversation with PYMNTS’ Karen Webster, Miller discussed the impact of shifting buyer habits on merchants’ digital sales strategies, with optimized back-end payment processes essential to delivering a powerful customer experience on the front end. Optimizing The Payments Experience.

Payments 169

Payments Branding Customer Experience Strategy 169

Accenture

OCTOBER 14, 2019

Guest blogger Markus Naumer examines how digital payments technology is enhancing credit lending and showing promise in addressing consumer credit-aversion challenges. In most European countries, for example, unsecured card lending is less than 18 percent of total unsecured consumer lending.

Payments 150

Payments Lending Examples Innovation 150

PYMNTS

SEPTEMBER 24, 2020

FIS has partnered with The Clearing House (TCH), the operator of the nation’s payments system infrastructure, to provide instant settlements to small and mid-sized banks and credit unions (CUs) and their customers. Mastercard Expands Digital Card Program To Include Instant Access, eWallet.

Company 137

Company Payments Atlanta Massachusetts 137

Independent Banker

DECEMBER 31, 2022

The payments landscape is evolving, and customers’ needs are changing. Here’s how community banks can enhance their payments offerings. of banks’ revenues come from payments. Payments account for up to 30% of bank revenue, and that income stream is under attack. Top trends in payments. Adopt faster payments.

Trends 140

Trends Payments Community Bank Texas 140

South State Correspondent

JANUARY 30, 2024

The good news is that for many other areas, budgets are lower at banks compared to last year, and the fact that IT is still positive underscores the strategic imperative that banks face to digitize traditional operations, reduce costs, gain scale, and improve the customer experience. and 11.1%, with a median of 8.1%

Capital 195

Capital Operations Customer Experience Comparison 195

PYMNTS

AUGUST 11, 2020

Payments firm Sokin is integrating local payment rails from Currencycloud to help boost its money transfer service around 150 different countries with 35 different currency options, the company announced Tuesday (Aug. Users can make unlimited payments for $2.99 Users can make unlimited payments for $2.99

Customer Experience 245

Customer Experience Regional Payments Marketing 245

PYMNTS

FEBRUARY 26, 2020

Digital banking and payments firm i2c is partnering with next-generation commerce firm Sightline Payments to deliver cashless, mobile and omnichannel programs to over 45 gaming resorts, state lotteries, digital gaming and sports betting sites across eight states, i2c announced on Wednesday, Feb.

Oregon 232

Oregon Pennsylvania Innovation Operations 232

BankInovation

SEPTEMBER 9, 2020

Debit cards are leveling up as they receive upgrades from banks and fintechs alike. We’ve enabled push-to-debit so that we continue to give optionality for our customers who need to make immediate payments,” said Chris Ward, executive vice president and head of product and operations for PNC Treasury Management.

Cards 78

Cards Fintech Operations Payments 78

PYMNTS

NOVEMBER 17, 2020

The number of real-time payments has risen dramatically in recent years, and APP fraud has grown alongside it. The nature of these payments means that, once they have been made, consumers cannot reverse them. Instances of APP fraud around the globe have continued to rise as real-time payment rails extend their reach.

Fraud 223

Fraud Payments Survey Security 223

PYMNTS

MAY 17, 2017

Commercial cards are tricky. Their use is hardly ubiquitous across categories of B2B payments. While they may be instrumental in helping companies manage cash when their employees travel for work, commercial cards aren’t the top payment rail of choice for suppliers, so companies often pay invoices another way.

Cards 108

Cards Analysis Data Compliance 108

PYMNTS

MARCH 24, 2020

It’s harder to make them simpler, especially when it comes to payments. The Evolution Of Embedded Payments . To integrate payments in the most efficient way, it, of course, helps to define what integrated payments actually mean, across a constantly shifting payments ecosystem.

Innovation 141

Innovation Payments Software Customer Experience 141

PYMNTS

OCTOBER 1, 2019

Fifty-four faster payment schemes — and counting. Real-time payments are on the radar for most banks, and the opportunity is there to grow top lines and cement customer relationships. In other words, the days of batch processing — and taking hours to respond to a customer’s email — are over.

Payments 174

Payments Customer Experience Fintech Examples 174