PYMNTS

OCTOBER 6, 2020

At least insofar as 2020 has shaped up, and especially where B2B payments have been concerned. In a wide-ranging online panel discussion with Karen Webster, five executives across payments and supply chain management offered insight into the pain points exposed by the pandemic. Payments — Sealing the Deal.

Customer Experience 211

Customer Experience Payments Online Management 211

Payments Dive

JANUARY 24, 2019

One Goal – Elevate the Customer Experience. We bringing two leading customer experience events to one place! The Interactive Customer Experience Summit is about looking at the interactive tech that is elevating the customer experience.

Customer Experience 150

Customer Experience Mobile 150

Payments Dive

MARCH 29, 2019

Learn more about how IoT connectivity already plays a key role in delivering increased personalization and convenience to the customer experience. Benefiting from the flexibility and simplicity of a fully managed cellular IoT connectivity service, retailers can operate anywhere, any time.

Customer Experience 170

Customer Experience Retail Operations Management 170

Payments Dive

APRIL 5, 2018

One of the best-attended educational sessions at the recent National Automatic Merchandising Association show in Las Vegas focused on how payment technology innovations — namely mobile payments — are impacting customer expectations.

Las Vegas 333

Las Vegas Customer Experience Mobile Retail 333

PYMNTS

DECEMBER 21, 2020

Shake Shack On Leveraging AI, ML To Drive Customer Experience. The pandemic has strained fast-casual food outlets, prompting them to increase their investments in technologies that can help them stay competitive and streamline customers’ experiences.

Customer Experience 301

Customer Experience Innovation United States Survey 301

PYMNTS

SEPTEMBER 17, 2020

The pandemic has reshaped how we interact with merchants — and what we expect, as customers, from those increasingly digital interactions. Call it the transformation of CX, shorthand for the customer experience. I see us rapidly adopting more contactless payments or card-on-file interactions within an app.”.

Customer Experience 254

Customer Experience Cards Analytics System 254

Payments Dive

JULY 6, 2018

Artificial intelligence has emerged as one of the most powerful tools for improving the customer experience, but retailers must be willing to accept operational change once they embark on their AI journeys.

Customer Experience 230

Customer Experience Tools Retail Operations 230

PYMNTS

MARCH 6, 2020

FinTechs are helping banks focus on the customer experience through accounts payable (AP) automation. told PYMNTS in an interview that banks foundationally value “the relationship they have with the customer” and “they understand the customer.” AvidXchange Senior Vice President of Financial Services Boyce Adams Jr.

Customer Experience 251

Customer Experience Fintech United States Fraud 251

Payments Dive

SEPTEMBER 25, 2019

Bank, Sampath Bank Sri Lanka and First Commonwealth Federal Credit Union won honors during an awards dinner this week at the seventh annual Bank Customer Experience Summit at the Loews Chicago Hotel.

Customer Experience 255

Customer Experience Chicago US 255

Payments Dive

SEPTEMBER 20, 2018

One of the overriding themes from this year's event held in Chicago was how banks will take advantage of the data they receive from AI initiatives to provide a better customer experience.

Customer Experience 244

Customer Experience Chicago Data 244

Payments Dive

JUNE 1, 2018

New technology and innovation is changing the way consumers want to pay, but the increasingly rapid pace of change also creates challenges and vulnerabilities for self-service equipment providers.

Customer Experience 279

Customer Experience Innovation Payments Technology 279

PYMNTS

AUGUST 6, 2019

Allow us at PYMNTS to do our own small part in that ongoing effort, and apply that quote to the world of B2B customer experience — and the never-ending push to build a better digital ecosystem around that concept. A robust, predictive and personal customer experience (CX), arguably, is becoming the name of the game. “CX

Customer Experience 170

Customer Experience Data Technology Examples 170

Payments Dive

JUNE 23, 2020

Banks now know that consumer experience is not just about the front-end look and feel, but that it requires discipline, focus, and investment in new systems to change the way they engage with consumers.

Customer Experience 474

Customer Experience Retail System 474

Bank Innovation

JANUARY 23, 2019

Demand for a combination of speed, simplicity, security and convenience in banking services has financial institutions thinking more about customer experience, particularly in a digital sense, and hiring people to design that experience.

Customer Experience 170

Customer Experience Security Marketing User Experience 170

Payments Dive

DECEMBER 4, 2017

FSS AadhaarPay, a biometric-enabled merchant payment acceptance solution, designed to support the Indian Government’s Digital Payments initiative to improve digital payment infrastructure in the country, has won the Best Mobile Experience (International Fintech) provider award at the Best in Bank Customer Experience Summit at Chicago, USA.

Customer Experience 170

Customer Experience Chicago Fintech Mobile 170

ATM Marketplace

JULY 22, 2022

Clinton Cheng, VP, global head of the Visa/PLUS ATM Network at Visa, will deliver key insights regarding the future of self-service banking and payments at the Bank Customer Experience Summit, being held in Chicago from Aug. 31 to Sept.

Customer Experience 106

Customer Experience Chicago ATM Payments 106

Payments Dive

APRIL 1, 2024

For many companies, CaaS not only improves the customer experience but also yields expected—and sometimes unexpected—benefits for the business.

Customer Experience 221

Customer Experience Cards Payments Company 221

PYMNTS

OCTOBER 24, 2018

When it comes to the customer experience, Denise Leleux looks through multiple lenses. The former Tesla executive, who AvidXchange recently hired as its senior vice president, sees it this way: What is the need in the market, what can a product do and what is the customer’s point of view?

Customer Experience 108

Customer Experience Payments Data Company 108

Bank Innovation

MARCH 4, 2019

Fintech partnerships provide the greatest value in creating a better customer experience, according to 30% Bank Innovation's February poll takers. Virtual Assistants are one way in which fintechs can help banks to improve customer experience. Of the 90 poll-takers, 27 people responded with this answer.

Customer Experience 199

Customer Experience Fintech Innovation America 199

Payments Dive

JUNE 29, 2017

Every retailer and restaurant is going mobile or has gone mobile but a successful strategy to meld it with the physical customer experience takes work. Lots of work.

Customer Experience 282

Customer Experience Mobile Strategy Retail 282

Payments Dive

MAY 15, 2018

Christie Rice, director of the worldwide global digital signage and interactive kiosk segment for the Internet of Things Group at Intel, talks about her company's work with so many of the technologies that enable interactive customer experiences of today — and tomorrow.

Customer Experience 207

Customer Experience Technology Groups Company 207

Bank Innovation

MARCH 18, 2019

credit unions are testing a blockchain-based digital credential system in different pilots ranging from mobile banking to voice banking and even call centers to improve customer experience, Bank Innovation has learned. Eight large U.S. This blockchain-based digital credential system is called MyCUID.

Customer Experience 170

Customer Experience blockchain System Innovation 170

PYMNTS

JULY 2, 2019

And, of course, the rules can change rapidly, and what does and doesn’t make a good experience shifts accordingly. With so many options and changes, the challenge lies not in building a good customer experience, but in building a bunch of them. billion: Number of daily active users Facebook reported in Q2 2017. $1

Customer Experience 101

Customer Experience Course Innovation Retail 101

Perficient

FEBRUARY 2, 2023

Here are some of the biggest payment trends we’re forecasting for the new year. Security/Biometric Payments With the widespread popularity of digital payments continuing to grow, security remains at the forefront of concern for payment companies and their vendor partners.

Industry 471

Industry Trends social media Payments 471

Payments Dive

MARCH 15, 2019

They'll need to create a more collaborative and customer-centric partnership. Jim Kander, Spectralink's director of sales, Retail Americas, explains why retailers that are eager to go mobile CX need to do more than simply deploy a mobile device or solution.

Customer Experience 294

Customer Experience Mobile America Retail 294

Payments Dive

OCTOBER 23, 2018

Executives from MB Financial Bank, Wells Fargo and USAA gathered in Chicago for a rapid-fire round table discussion on a variety of topics in the banking industry.

Customer Experience 364

Customer Experience Chicago Trends Industry 364

Payments Dive

APRIL 17, 2019

The annual awards honor financial institutions and fintech providers whose unique strategies and technologies are heightening the consumer experience.

Customer Experience 268

Customer Experience Strategy Fintech Technology 268

Payments Dive

OCTOBER 9, 2020

The coronavirus forced financial institutions to search out new ways to engage with customers.

Customer Experience 337

Customer Experience Operations 337

Payments Dive

APRIL 19, 2019

The annual BCX Summit has opened the awards competition for banks and fintechs in several important categories.

Customer Experience 277

Customer Experience Fintech 277

Payments Dive

SEPTEMBER 29, 2016

At last week's Bank Customer Experience Summit in Chicago, Brian Read explained how his bank integrates itself into the surrounding community.

Customer Experience 150

Customer Experience Chicago Community 150

Payments Dive

OCTOBER 9, 2023

Smart retailers are focusing on their existing customer base and improving the shopping experience to boost their end-of-year sales.

Customer Experience 195

Customer Experience Retail 195

Payments Dive

JANUARY 25, 2018

Amazon's supermarket, which boasts a cashierless checkout, is open to the masses after a year in beta with Seattle-based company employees. Retail industry pundits, not surprisingly, have a lot to say about the public launch.

Customer Experience 278

Customer Experience Seattle Retail Industry 278

Payments Dive

NOVEMBER 28, 2017

Verifone North America President Joe Mach shares insight on what retailers are doing, the big trends in play with customer experience and how consumers are spurring trends and retail customer experience strategies.

Customer Experience 170

Customer Experience America Trends Strategy 170

Payments Dive

SEPTEMBER 20, 2017

19 in conjunction with the Bank Customer Experience Summit. Networld Media Group handed out awards to honor seven innovators in the ATM and mobile technology industries. The awards gala took place on Sept.

Customer Experience 220

Customer Experience ATM Fintech Groups 220

Payments Dive

SEPTEMBER 26, 2017

At the Bank Customer Experience Summit this week in Chicago, retail authority Doug Stephens highlighted shifts in demographics, technology and media that are completely transforming the consumer landscape — and the very essence of retail banking.

Customer Experience 191

Customer Experience Chicago Retail Technology 191

PYMNTS

FEBRUARY 21, 2020

percent of online B2C and B2B platforms’ payment executives cite too many false positives as one of their greatest challenges to winning customers — 30.4 Merchants can also turn to their card networks for support when deflecting card-not-present (CNP) fraud, preventing interruption to customer experiences.

Customer Experience 152

Customer Experience Fraud Millennials Security 152

Bank Innovation

MARCH 12, 2020

Splitit, a payments company that divides purchases into installments on customers’ existing cards, announced a partnership with Visa last week.

Payments 243

Payments Customer Experience Cards Company 243