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Shake Shack On Tapping AI And Other Tools To Optimize The Customer Experience

PYMNTS

It's no secret that restaurants have been hurting since the pandemic caused a seismic, almost-overnight shift in their customer engagement strategies. Many QSRs are up to the test, however, and are looking to digital tools to help them on the road to recovery.

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The Co-operative Bank selects Finastra Kondor Cloud for modernized treasury infrastructure

Bobsguide

Cloud migration digitalizes the bank’s processes, enhances integrated ecosystems and enables new opportunity for growth in the UK. Moving from an on-premises model to a cloud-based managed service is a big part of our operational strategy for treasury activity,” said Gary McDermott, Treasurer at The Co-operative Bank.

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Helping FI’s Develop Their ‘FinTech Sense’

PYMNTS

Everyone knows that digital and mobile services are key to success in the 2020s — not only in terms of more revenue, but also larger transformations. But that doesn’t mean all the players in payments and financial services have a solid or clear digital strategy.

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Helping SMBs Profit From A Decidedly Different 2020 Holiday-Shopping Season

PYMNTS

Digital transformation ” has been the buzz phrase for small- to medium-sized businesses ( SMBs ) of all types over the past half-year as they rushed to reorganize their operations end to end amid the pandemic.

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Florida Retail Reopening Fails To Draw Consumers

PYMNTS

Infrastructure providers are hustling to keep up with the digital shift. For example shipping specialist Optoro announced a strategic partnership this morning with Returnly , which focuses on digital return experiences and post-purchase payments. In all these cases, merchants are going to have a multi-channel strategy.

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What Quibi’s Flameout Teaches Us about Behavior Change

Perficient

Last week mobile TV platform Quibi announced plans to shut down operations, just seven months after a promising debut. That meant it needed viewers to not only discover its brand, download its app, register and begin watching but also to subscribe at either a $5 or $8 monthly payment level. The mobile TV platform seemed to have it all.

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QSRs Battle For US Sales With Online Delivery And Payments

PYMNTS

The company has recently seen positive momentum and improved operating performance, and delivery is projected to accelerate future growth. So far, Easterbrook said, he’s been “encouraged” by how well delivery is resonating, especially with younger customers. Starbucks’ $18.4 Starbucks’ $18.4 million active members. Burger King’s $9.3

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