PYMNTS

FEBRUARY 6, 2020

Canadian global point-of-sale (POS) and eCommerce firm Lightspeed is teaming up with Silicon Valley payments platform Stripe to advance in-store and online payments for retailers and restaurants in the U.S. Restaurants and retailers will be able to process in-store payments and personalize readers with their own branding. .

Retail 184

Retail Payments Online Customer Experience 184

Bank Innovation

APRIL 2, 2019

Ignite Ideas talks at the Bank Innovation Ignite 2019 conference in Seattle last month tackled issues of financial inclusion, designing products that enhance the customer experience, revamping payments, and rebuilding trust in banking.

Innovation 186

Innovation Video Seattle Payments 186

PYMNTS

DECEMBER 27, 2016

PYMNTS consulted 21 payments executives from across the industry to share their insights on the biggest takeaways from 2016 as part of the “Payments 2016, The Year Of …” eBook. Payments 2016: The Year of Payment Innovation Via Predictive Analytics. This was the year for payment innovation through predictive analytics.

Analytics 110

Analytics Innovation Payments eBook 110

ForwardBanker

APRIL 30, 2019

Customer experience. In the last decade, it’s moved from operational afterthought to strategic differentiator, with brands like Zappos and Amazon setting a high bar for all industries. The post Chatbots and virtual assistants poised to disrupt customer experience for FIs appeared first on Deluxe FS.

Customer Experience 48

Customer Experience Branding Operations Industry 48

PYMNTS

SEPTEMBER 24, 2020

FIS has partnered with The Clearing House (TCH), the operator of the nation’s payments system infrastructure, to provide instant settlements to small and mid-sized banks and credit unions (CUs) and their customers. Mastercard Expands Digital Card Program To Include Instant Access, eWallet.

Company 137

Company Payments Atlanta Massachusetts 137

PYMNTS

MARCH 24, 2020

It’s harder to make them simpler, especially when it comes to payments. The Evolution Of Embedded Payments . To integrate payments in the most efficient way, it, of course, helps to define what integrated payments actually mean, across a constantly shifting payments ecosystem.

Innovation 141

Innovation Payments Software Customer Experience 141

PYMNTS

APRIL 1, 2020

billion non-prepaid debit card transactions in 2018, solidifying debit as a staple payment type. Network providers are very aware of those procedures, though, and have been actively seeking to claim larger shares of both the payment routing market and resultant revenues through associated fees. shoppers made 72.7 The Durbin Amendment.

Cards 141

Cards Payments Security Fraud 141

Perficient

FEBRUARY 17, 2023

In the first two blogs in this series, Getting Started On Embedded Finance and Embedded Finance: Bolstering Brand Experiences, we defined embedded finance and looked at the goals and strategies that firms should take at the outset of their modern embedded finance journey, as well as how and why firms should consider getting embedded banking.

San Francisco 275

San Francisco Cards Online Payments 275

FICO

MAY 15, 2023

The solution is built on an intelligent, cloud-based, two-way customer communication platform called FICO® Customer Communication Services (CCS) and delivers more than half a million unique messages a month and has improved customer engagement. You can read more about this story in the full media release.

Payments 52

Payments Video Customer Experience social media 52

PYMNTS

MAY 3, 2019

It seems that’s the journey for cross-border payments, which are in the midst of a digital disruption as innovators focus on addressing a range of friction points, from sluggish speeds to high costs. Only a few years ago, small businesses lagged in global payments technology uptake. In the U.K.,

Payments 151

Payments Fintech Customer Experience Technology 151

PYMNTS

MAY 26, 2016

When looking for evidence as to why in-store mobile payments haven’t taken off (a hot topic in Karen Webster’s column this week), there are a number of factors to consider but only one real guiding principle: certainty. There is a lot of opportunity to remove friction from the payments experience.

Mobile 132

Mobile Payments Las Vegas Operations 132

South State Correspondent

DECEMBER 8, 2023

This conference is crucial because it provides insight into small business banking and has a good mix of essential banking-focused topics with a heavy emphasis on the customer experience. Many banks were looking to install more automation to lower operating costs. However, banks differed in how to get there.

Conference 195

Conference Retail Community Bank Technology 195

PYMNTS

AUGUST 24, 2018

In response, unattended retail operators are finding new ways to embrace alternative payment methods, ranging from mobile wallets to cryptocurrencies. For many retailers, vending machines have become a critical part of the customer experience. Around The Unattended Retail Space.

Metro 122

Metro New York City Columbus Payments 122

South State Correspondent

MAY 25, 2022

It is no surprise that these banks not only have higher customer experience performance but have a higher return on equity numbers. A better customer experience means less churn, a longer account life, more repurchases, more cross-sell, lower operating cost, greater trust, and more forgiveness.

Customer Experience 195

Customer Experience Survey Examples Branding 195

PYMNTS

MARCH 8, 2019

In the March mPOS Tracker , PYMNTS explores the new mPOS uptake, as well as how mPOS providers are launching solutions into new markets, boosting their presence where they already operate and partnering to expand their reaches. How Restaurant Operators are Driving mPOS Evolutions. Around the mPOS World.

Samsung 142

Samsung Survey Atlanta Mobile 142

Payments Source

DECEMBER 11, 2020

There is an emotional and human aspect in all relationships and that holds true for the bond between individuals and brands. The COVID-19 pandemic has brought both the strengths and weaknesses in customer experience under the spotlight.

Customer Experience 61

Customer Experience Groups Branding Operations 61

PYMNTS

FEBRUARY 23, 2018

Taco Bell is living más as it pulls ahead of Burger King as the fourth-largest quick-service restaurant (QSR) brand with new delivery options and, yes, nacho fries. percent in 2017, Taco Bell has been drawing in customers with new food items, a Live Más marketing campaign and new nacho fries for $1. But McDonald ’s Corp.

Online 101

Online US Payments Mobile 101

Accenture

JUNE 20, 2019

The squeeze on revenue to the consumerization of corporate services are rewriting the playbook for competitiveness in commercial payments. Payments executives surveyed in our 2019 Global Payments Survey cite customer experience as a top driver of customer disintermediation.

Survey 150

Survey Customer Experience Payments Management 150

PYMNTS

JANUARY 7, 2021

Wholesale clubs and Trader Joe’s themselves have proven there is a huge market for brands that don’t check all of the boxes for a standard supermarket trip. We're proud of the product mix and shopping experience we provide in our stores and online. The Placer report, which examines transactions for the seven top U.S.

California 203

California CA Analytics Branding 203

PYMNTS

AUGUST 7, 2020

Global travel may be down, and border restrictions remain in-place, but that doesn’t mean cross-border payment volumes have taken a hit. While operating in a faraway location won’t deter an online shopper from making a purchase with a retailer selling across borders, a lackluster checkout and payments experience could.

Policies 302

Policies Online Retail Payments 302

PYMNTS

SEPTEMBER 10, 2019

The acquisition will help Shopify boost the growth of its Shopify Fulfillment Network, the fulfillment network it launched in June to ensure timely deliveries, lower shipping costs, and provide superior customer experience for merchants and their customers. By joining Shopify, we’re changing the game of fulfillment.

System 128

System Software Branding Customer Experience 128

Bank Innovation

NOVEMBER 7, 2019

To digital banking brand N26, which operates in 26 markets and boasts 3.5 million customers, a global footprint lets it benefit from a wealth of expertise on product development. customers, supported by an ad campaign that focuses on pain points in banking. The company recently began offering products to U.S.

Digital Banking 170

Digital Banking Branding Operations Marketing 170

PYMNTS

FEBRUARY 23, 2020

To offer expanded services as it pursues a digital innovation strategy of harnessing partnerships to provide an enhanced customer experience, Fifth Third is teaming with Fundation for small business loans. Companies that lack access to capital are not able to grow their operations or have had to cut their headcounts.

Customer Experience 130

Customer Experience Innovation Strategies Guidelines Meeting 130

PYMNTS

FEBRUARY 18, 2019

The digital payment method, which is a payment affiliate of Alibaba, had more than 700 million annual active users in 2018 (an increase of 200 million year on year at the time). Amid this trend, brick-and-mortar and eCommerce merchants in North America are adopting Alipay as a payment option for their consumers.

Online 140

Online Las Vegas America San Francisco 140

PYMNTS

FEBRUARY 14, 2018

After turning Taco Bell into a lifestyle brand and introducing breakfast at the quick service restaurant (QSR), CEO Brian Niccol is heading to Chipotle Mexican Grill. He brought mobile ordering and payments to Taco Bell’s 7,000 U.S. Chipotle’s shares jumped more than 10 percent following the news, CNBC reported.

Branding 108

Branding Leadership Customer Experience Innovation 108

Insights on Business

NOVEMBER 22, 2017

The changes we see in the global payments landscape, driven by innovative technologies, are fundamentally changing the industry, but they come with a brand new set of challenges. Over the past decade, sophisticated fraudsters have learned to rapidly scale up their attacks, making them more skilled at exploiting payment systems.

Fraud 125

Fraud Payments Innovation Industry 125

PYMNTS

SEPTEMBER 18, 2019

Among the defining endeavors of our time — at least for the worlds of payment and commerce — has been to bring brick-and-mortar retail stores into the new century. With its better communication [speed and capacity], 5G will enable new experiences,” he said. “It Transforming Retail. It will be really powerful.”.

How To 176

How To New York City Retail Mobile 176

PYMNTS

MARCH 29, 2019

What works today – or, at least, what is supposed to work – are commerce and payments experiences. The thing is, someone, or some organization, has to give birth to those experiences and the ecosystems that support them. Mere retail is not enough. Incubator Aims. Take the Walmart example.

Retail 108

Retail Detroit Michigan Branding 108

PYMNTS

SEPTEMBER 18, 2019

Online marketplaces need to meet higher and higher standards if they want to keep customers from the competition. For third-party marketplaces, that means supporting transactions in local currencies and through the local payment methods that both buyers and sellers prefer. What’s New in the Platform Economy. Counterfeit Problem.

Online 126

Online Case Study Branding Fraud 126

PYMNTS

OCTOBER 16, 2018

Seven in ten – 70 percent – of McDonald’s locations in Texas, Florida and Maryland have self-service kiosks available for customer use. With the addition of kiosks, McDonald’s is focusing on customer experience and choice. At the end of 2017, though, mobile payments accounted for 30 percent of the brand’s total transactions.

Innovation 183

Innovation Mobile Branding Maryland 183

PYMNTS

MAY 5, 2020

For example shipping specialist Optoro announced a strategic partnership this morning with Returnly , which focuses on digital return experiences and post-purchase payments. Essentially merchants are operating in South-east Asia on a number of channels — retail, marketplaces, DTC websites.

Florida 205

Florida Retail Tampa Customer Experience 205

PYMNTS

JANUARY 8, 2019

Luxury department stores like Saks Fifth Avenue , for instance, are still recovering from data breaches that exposed a significant amount of customer data, while others, such as Neiman Marcus , are constantly working to upgrade their fraud protections to counter the efforts of bad actors. By 2020, it’s estimated that U.S. Last year, the U.S.

Fraud 166

Fraud Retail Security Branding 166

PYMNTS

SEPTEMBER 14, 2020

Welcome to a world where the “middle-aisle” items that are typically found in the grocer’s tangible layout are now placed on auto-refill — so that consumers never run out — and with payments integrations underpinning it all.

Apple 184

Apple Branding Online Payments 184

PYMNTS

JANUARY 9, 2019

Continuing an acquisitive strategy that seeks to expand integrated payment capabilities, Paya said on Tuesday (Jan. He stated that offering bill presentment and processing for governments represents “amazing growth, [especially within] municipalities, and with the customers and partnerships that First Billing has.”.

Software 158

Software Ohio Strategy Technology 158

PYMNTS

NOVEMBER 19, 2019

Payments is in a state of constant change, with decision points shifting as fast as each innovation, disruption and tweak in consumer behavior. The PYMNTS conversation with Geeslin came amid new emerging challenges for FIs – especially smaller ones – as they go about improving their card programs and looking to the future via payment cards.

Cards 140

Cards Apple Data Innovation 140

PYMNTS

JUNE 21, 2018

. “B2B marketing automation is the best way to make sure an entire organization is aligned around the customer journey — from awareness to acquisition, to advocacy teams,” Zycus said in the press release.

Marketing Automation 123

Marketing Automation Customer Experience Marketing Software 123

PYMNTS

JULY 5, 2017

Innovation is both genesis and lifeblood for companies, especially within the payments space. We work with some of the most innovative companies in the world around payments and other technologies, enabling us to become the spear of innovation for enterprises. The payments industry is complex.

Innovation 121

Innovation Customer Experience Mobile Security 121