PYMNTS

SEPTEMBER 22, 2020

With the pandemic accelerating businesses' digital shift , small retail buyers have shifted their buying operations to the B2B eCommerce realm, and for many, the online marketplace operates in lieu of a procurement solution. Yet for small vendors, prioritizing the buyer experience can be a challenge with limited resources.

Cards 235

Cards Capital Online Security 235

PYMNTS

MARCH 20, 2020

with open banking now more than 2 years old, the financial services industry has discovered that unlocking data can have a significant impact on the satisfaction of SMB borrowers, even facilitating easier bank switching for SMBs in search of a better user experience. In the U.K., ” The U.S.’s ’s Open Banking Path. .

Lending 233

Lending Data User Experience Fraud 233

PYMNTS

MARCH 9, 2020

Aside from the funny name, technically it’s a digital architecture that separates the back end and front end of a retail website to optimize search results, customer experience and the purchase journey. It’s called headless commerce. Technicalities aside, here’s how it works.

Retail 208

Retail User Experience Study UX 208

PYMNTS

AUGUST 23, 2019

These marketplaces also need to make sure that payments, however quick, remain safe and secure as fraudsters continue to hammer at the gates. Around the Payments And The Platform E conomy. About the Payments And The Platform Economy Playbook. To learn more, visit the Playbook’s feature story.

Millennials 165

Millennials Trends Meeting social media 165

Perficient

OCTOBER 29, 2020

Last week mobile TV platform Quibi announced plans to shut down operations, just seven months after a promising debut. That meant it needed viewers to not only discover its brand, download its app, register and begin watching but also to subscribe at either a $5 or $8 monthly payment level. The mobile TV platform seemed to have it all.

US 294

US social media User Experience Digital Strategies 294

PYMNTS

FEBRUARY 3, 2020

Business-to-business (B2B) IT firm Xenon arc is launching an enhanced eCommerce platform for small and medium-sized businesses (SMBs) to improve their user experience when tapping services for the materials industry, the firm announced on Tuesday (Feb. The advanced B2B eCommerce solution is powered by Magento Commerce.

User Experience 130

User Experience Washington Leadership Marketing Strategies 130

PYMNTS

NOVEMBER 19, 2019

Payments is in a state of constant change, with decision points shifting as fast as each innovation, disruption and tweak in consumer behavior. The PYMNTS conversation with Geeslin came amid new emerging challenges for FIs – especially smaller ones – as they go about improving their card programs and looking to the future via payment cards.

Cards 140

Cards Apple Data Innovation 140

PYMNTS

OCTOBER 7, 2019

Another exciting time is playing out now before our eyes: the rise of the connected vehicle ecosystem, and the race to get market share for various software and platforms vital to this area of payments and commerce. Not only are all the major automotive manufacturers deeply involved, but so are such players as Amazon and Google.

Google 159

Google Software User Experience Examples 159

PYMNTS

DECEMBER 29, 2020

Unlike the crypto markets, Wingert said the banking and payments industries continue to be slow to adapt to the challenges of KYC and fraud prevention. Can you really know your customer if you don’t know their location?” Where there’s a customer expectation, the institution needs to respond,” Wingert said.

Fraud 270

Fraud Compliance cryptocurrency Security 270

Gonzobanker

JANUARY 17, 2020

In the soon to be released What’s Going On In Banking study, Cornerstone ’s Ron Shevlin shows that both bank and credit union execs are most fearful of big tech (Amazon Prime, Venmo, Apple Card) primarily because of their great data reach and ability to drive customer experience. Experian recently reported.

Customer Experience 127

Customer Experience Fintech Regional Cards 127

PYMNTS

DECEMBER 18, 2019

There, Dynamic Yield , the artificial intelligence (AI)-powered personalization platform operator, is being absorbed by fast-food chain McDonald’s. That’s not always entirely on the mark, Wyper said, as there will always be those customers who want an ice-cream sundae when it is 25 degrees outside. Bigger AI Role.

Retail 131

Retail Tools User Experience Technology 131

PYMNTS

JULY 5, 2017

Innovation is both genesis and lifeblood for companies, especially within the payments space. We work with some of the most innovative companies in the world around payments and other technologies, enabling us to become the spear of innovation for enterprises. The payments industry is complex.

Innovation 121

Innovation Customer Experience Mobile Security 121

Celent Banking

NOVEMBER 12, 2014

Simple has experienced a number of issues related to payment scheduling, the “safe-to-spend feature,” and service outages or delays. Yet these recent issues serve as a reality check for the neo-bank model—when your value proposition is customer experience, technical issues look 10x worse.

social media 232

social media Customer Experience Branding Mobile 232

PYMNTS

FEBRUARY 11, 2020

The future of eCommerce, and fraud prevention, is flipping the script from just stopping bad transactions to enabling personalized customer experiences. Or is there a high level of trust that deserves a VIP experience? The ultimate goal of online commerce is to be able to improve the user experience,” he said.

Fraud 146

Fraud Security Data Tools 146

PYMNTS

NOVEMBER 8, 2019

A relentless focus on customer experience and simplifying complexity are the defining characteristics of the most valuable companies in the world today. It’s a concept Rob Orgel, now the new president and chief operating officer at Flywire , told Karen Webster was foundational to his decade-long career at Apple.

Apple 100

Apple Cards Fraud User Experience 100

Accenture

MARCH 20, 2017

In the new world of digital payments, many technology developments are driven by customer experiences. Banks are investing heavily in technological innovations and Fintech relationships to provide better payments experiences to their customers. Read the full report.

Customer Experience 151

Customer Experience Payments User Experience Innovation 151

Accenture

MARCH 20, 2017

In the new world of digital payments, many technology developments are driven by customer experiences. Banks are investing heavily in technological innovations and Fintech relationships to provide better payments experiences to their customers. Read the full report.

Customer Experience 150

Customer Experience Payments User Experience Innovation 150

FICO

SEPTEMBER 29, 2022

Even if they’re appealing to younger demographics, those with lean credit histories and so-called ‘thin-files’, success hinges on the perception of trust, security, appropriate risk-aware offers and the quality of customer experience. Click here to read Does Your Omnichannel Strategy Offer Customers What They Want?

Analytics 52

Analytics Data Risk Management Customer Experience 52

Insights on Business

JUNE 14, 2018

Today, if banks want to continue to succeed, they must reinvent themselves once again from generalist to specialist by creating new products that enable banks to build better forms of customer experiences. Digital reinvention at its most fundamental level reconceives banking using a customer-first or customer-centric perspective.

Customer Experience 115

Customer Experience cryptocurrency Technology blockchain 115

PYMNTS

JANUARY 16, 2020

Businesses that combine advanced technologies with low-tech weapons like strong customer relationships will better position themselves to not just survive, but thrive in this increasingly competitive market. Every step of our user journey is safeguarded, from getting onboarded to using the platform to submitting a payment,” she said. “If

Customer Experience 131

Customer Experience Fraud Video Security 131

PYMNTS

APRIL 2, 2018

Josh Glover, EVP of the Americas at banking technology provider nCino, said that when it comes to corporate banking and lending, the end-user experience is just as much of a focus for traditional banks engaging in digital transformation as it is in the consumer banking market.

blockchain 171

blockchain Lending User Experience Mobile 171

PYMNTS

MARCH 26, 2020

But as of 2020, it is a subject upon which seasoned experts can disagree, in a world where traditional banks and FinTechs are operating in parallel in the market – and, in many cases, are offering similar services for consumers.

Innovation 241

Innovation Fintech Data Examples 241

PYMNTS

MARCH 8, 2019

The company was one of the first to partake in the open banking ecosystem and, according to Baclin, maintaining top-notch security was high priority as it worked toward a more seamless user experience. Data availability is also changing how companies approach customer data when it comes to making products.

Lending 135

Lending Data Security Regulation 135

PYMNTS

SEPTEMBER 7, 2017

MN: Our innovation agenda derives from our objective, which is to help banking institutions offer payment solutions to their customers and enterprises who provide self-service operations to suppliers through a web portal or mobile apps to be able to detect and stop suspicious activities as soon as possible.

Analytics 116

Analytics Fraud Innovation Industry 116

FICO

APRIL 19, 2018

We have seen remarkable changes in banking in the last two years as lenders accelerate their digital transformation and reinvent the customer experience,” said Tim VanTassel, vice president of FICO's credit lifecycle business line. Make Better Decisions Collecting Payments. video width="1280" height="720" mp4="[link].

Miami 40

Miami Analytics Florida Management 40

PYMNTS

JUNE 24, 2016

He noted that the biggest challenge is that customers want to receive their invoices in a variety of different ways — printed and mailed, emailed, faxed, posted to an electronic portal, etc. Billtrust’s Payment Cycle Management is one such solution. B2B Payment Trends.

Cards 109

Cards System Payments Technology 109

Insights on Business

OCTOBER 12, 2018

Digital transformation for the financial industry considers unique challenges such as non-traditional entrants, regulatory demands, and an increased demand for integrated customer experiences.

Innovation 87

Innovation Strategy Industry Technology 87

FICO

AUGUST 27, 2020

Customer experience. There is a fine balance to be struck between managing ID security and offering customers an acceptable experience. Verifying customers’ identities by operatives working from home should not come at the expense of data security and privacy.

Management 52

Management Fraud Security Examples 52

Gonzobanker

APRIL 26, 2023

This article defines the critical nature of payment systems along a financial institution’s transformation journey and explores when a payment hub makes sense as a solution to an oft-fragmented collection of systems for processing ACH, wires, checks, P2P, and instant payments. First, a little background on payments.

Payments 157

Payments System Fraud Resources 157

NCR

SEPTEMBER 5, 2017

Providing a frictionless redemption experience should also be a top priority for loyalty program operators. 46 percent of loyalty program members in the US say they’d appreciate a simpler user experience when redeeming rewards. For consumers, simplifying the user experience also means making payment easier.

How To 45

How To User Experience Analysis US 45

NCR

MARCH 27, 2017

An openness to technology-driven growth and modernization can be the key to unlocking everything from more efficient business processes to a better customer experience. NFC-enabled cards facilitate contactless withdrawals in much the same way as contactless payments, with the customer simply having to tap their card at the ATM.

ATM 40

ATM Cards Examples Technology 40

PYMNTS

FEBRUARY 13, 2020

These opportunities range from easing supplier onboarding to electronic payments via AP portals, to introducing supply chain financing to promote cash flow for both buyer and supplier. Genpact Wields AR for Customer Satisfaction. Signature Bank Streamlines Supplier Onboarding. Cashfree Wields UPI for Both AR and AP.

Payments 161

Payments Chicago Management Meeting 161

PYMNTS

OCTOBER 13, 2020

In a panel discussion with Karen Webster, six payments, banking and FinTech executives weighed in on the very nature of change that is transforming treasury banking and corporate clients in real time. The new work environment after all is the homestead, where treasurers and other professionals must collect payments and receive them too.

Fintech 190

Fintech Payments Customer Experience Examples 190

PYMNTS

MARCH 17, 2020

Luxury goods shoppers are notoriously finicky when it comes to customer experience, and many luxury labels have a less than stellar track record when it comes to online user experience, with fashion brands frequently sacrificing user-friendliness or functionality for style.

Branding 146

Branding User Experience Retail Trends 146

PYMNTS

NOVEMBER 13, 2019

Faster payments continue to gain traction in the U.S., However, real-time payments (RTP) have a long way to ubiquity, and while each payment rail has its advantages, each also has drawbacks that could stifle efforts for near-universal adoption. payers have already demonstrated their eagerness for faster payment options.

Payments 129

Payments Cards Marketing Fintech 129

PYMNTS

JULY 8, 2019

According to Convictional Co-Founder and Chief Operating Officer Chris Grouchy , this is the crux of the problem of a lack of eCommerce technology adoption. An Amazon-like experience assumes that a supplier should on-board to Amazon Business or other leading marketplace platforms — this strategy can certainly aid in buyer-supplier discovery.

Data 191

Data System Marketing Retail 191

PYMNTS

JANUARY 9, 2020

The partnership will see the integration of Moovit’s Mobility-as-a-Service (MaaS) application programming interfaces (APIs) with Cubic’s Mobile Suite to provide an advanced traveler experience based on Cubic’s mobile payment and ticketing capabilities, as well as Moovit’s multimodal trip planning, according to an announcement.

Mobile 130

Mobile User Experience System Operations 130