PYMNTS

APRIL 22, 2016

The challenge for the bank will be remaining competitive when the interest rate is ultimately dialed back and the offering itself – namely its features and user experience — need to steer the ship. The focus for us has to be customer experience,” Dickinson explained of the pause due to speed of growth.

User Experience 100

User Experience Digital Banking Customer Experience System 100

NCR

APRIL 28, 2017

With the landscape shifting rapidly for the financial services industry – thanks to the rise of digital and changing consumer expectations – being able to provide a strong customer experience (CX) can be a key differentiator that helps banks stand out in a crowded and increasingly competitive market.

Customer Experience 91

Customer Experience Analytics Community User Experience 91

Perficient

APRIL 4, 2022

This survey highlights the progress the insurance industry is making on its digital transformation journey. Leveraging technology in a personalized user experience is a critical way we will make this come true. We also help them achieve enterprise-wide operational excellence.?

Mobile 294

Mobile Survey User Experience Analytics 294

ZootBlog

OCTOBER 11, 2016

This norm of using mobile devices to do everything from shopping to banking, mean security and a great user experience need to go hand-in-hand. That is a staggering statistic clearly pointing to a poor user experience. A streamlined user experience that eliminates typing and scrolling is essential.

User Experience 60

User Experience Mobile Data Las Vegas 60

Cisco

JANUARY 10, 2023

As a change agent serving the financial services industry for over 20 years, it is a great privilege to collaborate with Bank, Insurance, and Wealth Management institutions to devise and execute digital transformation strategy, solve complex business problems, and leverage technology to strengthen business results.

Digital Strategies 174

Digital Strategies Strategy America Innovation 174

Perficient

OCTOBER 26, 2020

Digital process automation (DPA) services help a company formulate their digital transformation strategy, improving their customer experiences, and addressing the organizational change management aspect of a project. Consulting offerings that cover strategy, user experience, and change management, along with technology.

Report 294

Report Strategy US User Experience 294

PYMNTS

FEBRUARY 3, 2020

Business-to-business (B2B) IT firm Xenon arc is launching an enhanced eCommerce platform for small and medium-sized businesses (SMBs) to improve their user experience when tapping services for the materials industry, the firm announced on Tuesday (Feb. Xenon arc’s client list includes known brands in the materials industry.

User Experience 130

User Experience Washington Leadership Marketing Strategies 130

PYMNTS

DECEMBER 28, 2020

But careful examination of what tech is needed — and where — can result in positive ripple effects that improve operations well beyond the corporate treasury department. They’re embedding payments within a specific workflow and have the opportunity to create seamless user experiences around payments.

Payments 215

Payments Innovation Software Fintech 215

Bobsguide

JUNE 3, 2022

Auriga was recently honoured with the prestigious Peter Kulik Innovation Award from the ATMIA, the leading non-profit trade association representing the entire global ATM industry. Q:What industry problems does Auriga’s integrated acquiring solution solve? An organisation’s security policy needs to consider the status of devices.

Innovation 147

Innovation ATM Software Policies 147

PYMNTS

MARCH 20, 2020

with open banking now more than 2 years old, the financial services industry has discovered that unlocking data can have a significant impact on the satisfaction of SMB borrowers, even facilitating easier bank switching for SMBs in search of a better user experience. In the U.K., A Win-Win for Banks and SMBs. ” The U.S.’s

Lending 233

Lending Data User Experience Fraud 233

PYMNTS

DECEMBER 29, 2020

So it’s important for industry to support them aligned with the obligations they face under the Bank Secrecy Act,” he said. Unlike the crypto markets, Wingert said the banking and payments industries continue to be slow to adapt to the challenges of KYC and fraud prevention.

Fraud 270

Fraud Compliance cryptocurrency Security 270

Abrigo

DECEMBER 22, 2023

As 2023 winds down, community banks and credit unions have worked hard to attract new customers and members and retain existing ones by streamlining processes and improving the end-user experience. But the benefits of automation are a key part of the customer experience. Read the buyer's guide to lending solutions.

Lending 221

Lending Risk Management Community Management 221

Insights on Business

APRIL 28, 2017

Today, bankers’ hours are much more customer oriented. With few exceptions, “banking hours” are becoming 24/7/365, or whenever and wherever a customer wants to do banking. Traditionally, banking was a conservative industry with relatively high barriers to entry. Key to designing great products is thinking like a retailer.

Digital Banking 171

Digital Banking User Experience Branding social media 171

Perficient

MAY 28, 2020

We work on a range of engagements that span different industries, locations, and business units,” explains Dana Blades , Senior Technical Consultant. “In More on How We’re Working with Pega Technology: Cloud-based business solution streamlines user experience and reduces costs. Perficient Colleagues Describe the Pega Team.

Leadership 467

Leadership Groups DC Management 467

Insights on Business

MAY 8, 2019

Working in this industry as a compensation specialist, you can feel like you’re hemmed in on all sides by competing demands, unable to make the time to take a holistic view of your business. As a function, it can sit in Sales, HR, Finance and IT, and sometimes, a combination of these.

Meeting 96

Meeting Management User Experience Customer Experience 96

Gonzobanker

JANUARY 17, 2020

In the soon to be released What’s Going On In Banking study, Cornerstone ’s Ron Shevlin shows that both bank and credit union execs are most fearful of big tech (Amazon Prime, Venmo, Apple Card) primarily because of their great data reach and ability to drive customer experience.

Customer Experience 126

Customer Experience Fintech Regional Cards 126

PYMNTS

APRIL 2, 2018

Josh Glover, EVP of the Americas at banking technology provider nCino, said that when it comes to corporate banking and lending, the end-user experience is just as much of a focus for traditional banks engaging in digital transformation as it is in the consumer banking market.

blockchain 171

blockchain Lending User Experience Mobile 171

PYMNTS

JULY 5, 2017

Every brand is going through some type of digital transformation, and there is even greater need now to understand and meet the needs of companies redefining their customer experiences. Applause is massively expanding into helping top enterprises and brands perfect their digital experiences. The payments industry is complex.

Innovation 121

Innovation Customer Experience Mobile Security 121

Insights on Business

JUNE 14, 2018

Today, if banks want to continue to succeed, they must reinvent themselves once again from generalist to specialist by creating new products that enable banks to build better forms of customer experiences. Digital reinvention at its most fundamental level reconceives banking using a customer-first or customer-centric perspective.

Customer Experience 115

Customer Experience cryptocurrency Technology blockchain 115

FICO

SEPTEMBER 29, 2022

Even if they’re appealing to younger demographics, those with lean credit histories and so-called ‘thin-files’, success hinges on the perception of trust, security, appropriate risk-aware offers and the quality of customer experience. Click here to read Does Your Omnichannel Strategy Offer Customers What They Want?

Analytics 52

Analytics Data Risk Management Customer Experience 52

NCR

SEPTEMBER 1, 2017

Many hugely successful companies and globally recognized brands have demonstrated what can be achieved when design is placed at the heart of how a business operates. Spanish bank BBVA is among the big names in the industry that is taking on this challenge. Embracing design thinking. Image: iStock/littlehenrabi.

Customer Experience 100

Customer Experience Strategy Innovation Virginia 100

Cisco

JULY 29, 2021

In our ever-changing world, where the application represents the business itself and the level of digitization it provides is directly related to the perception of the brand; enterprises must ensure they stand differentiated by providing exceptional user experience – both for their customers as well as their employees alike.

Customer Experience 172

Customer Experience User Experience Analytics Resources 172

PYMNTS

SEPTEMBER 7, 2017

MN: Our innovation agenda derives from our objective, which is to help banking institutions offer payment solutions to their customers and enterprises who provide self-service operations to suppliers through a web portal or mobile apps to be able to detect and stop suspicious activities as soon as possible.

Analytics 116

Analytics Fraud Innovation Industry 116

PYMNTS

FEBRUARY 11, 2020

The future of eCommerce, and fraud prevention, is flipping the script from just stopping bad transactions to enabling personalized customer experiences. Kount , he noted, is working with data derived from its relationships with over 6,500 clients and over 50 payments firms over the last 13 years of operations. That adds up to 2.7

Fraud 146

Fraud Security Data Tools 146

Insights on Business

OCTOBER 12, 2018

In the weeks following Sibos last year, IDC published new industry predictions that underscored the urgency to become a digital native enterprise. Digital transformation for the financial industry considers unique challenges such as non-traditional entrants, regulatory demands, and an increased demand for integrated customer experiences.

Innovation 87

Innovation Strategy Industry Technology 87

FICO

APRIL 19, 2018

We have seen remarkable changes in banking in the last two years as lenders accelerate their digital transformation and reinvent the customer experience,” said Tim VanTassel, vice president of FICO's credit lifecycle business line. Read the full media release here. Originate Loans Using Optimized Deal Structures.

Miami 40

Miami Analytics Florida Management 40

NCR

JUNE 3, 2016

Organizations are looking for the next innovation that will transform the way they interact with customers. In the financial services industry, remote deposit capture first entered the market in the early 2000s, and now according to a recent survey by the American Bankers Association, one in seven Americans use mobile check deposit.

Mobile 40

Mobile Customer Experience Software Strategy 40

NCR

JANUARY 13, 2017

Recently, the banking industry has been buzzing about user interaction, particularly around the topic of conversational interactions, or chatbots. Banks should be shifting to more customer-centric software that provides better user experience and improves customer service.

User Experience 40

User Experience Industry Innovation Customer Experience 40

PYMNTS

JANUARY 9, 2019

This growth is reflected across all areas of retail as online shopping becomes more popular with consumers, forcing even more traditional retailers — such as those that sell luxury products — to craft an online experience. By 2025, online luxury sales are expected to triple, leading to an anticipated $91 billion in sales, one report noted.

Fraud 109

Fraud Retail Security Online 109

NCR

SEPTEMBER 5, 2017

In today’s economic climate, building a more diverse, sustainable revenue stream and increasing consumer trust and loyalty is key for almost every industry. Traditional banks must now work twice as hard to retain their existing customer base and entice younger generations into the fold. This trend resonates across other industries too.

How To 45

How To User Experience Analysis US 45

NCR

MARCH 27, 2017

An openness to technology-driven growth and modernization can be the key to unlocking everything from more efficient business processes to a better customer experience. In the financial services industry today, innovation can take many forms. It contributes to a quicker, easier user experience.

ATM 40

ATM Cards Examples Technology 40

Accenture

SEPTEMBER 30, 2019

Subway has rebuilt its operating model to continuously run tests on customer experiences to optimise the journey of purchasing a sandwich.¹ From changing the colour of a single button to revising promotional messaging, Subway converts test results into effective user experiences with the touch of a button.

Data 150

Data Customer Experience Analytics Case Study 150

CB Insights

JANUARY 8, 2019

Various existing healthcare players have notoriously terrible brand and customer experience, which has been Apple’s focus as a company. The CareKit website indicates a focus on chronic disease management and surgical episodes (pre- and post-operative). to deliver better experiences.

Apple 78

Apple Data Industry Study 78

Gonzobanker

APRIL 26, 2023

The banking industry has been trying to define digital transformation for the past decade. Rather than end users sending a wire transfer or originating an ACH transaction, payment hubs provide a simplified customer experience with easy-to-understand options (e.g.,

Payments 150

Payments System Fraud Resources 150

PYMNTS

JANUARY 9, 2020

This partnership is just the beginning of an alignment to serve the interest and operations of our customers: the public transit agencies,” said Cubic Corporation Chairman, President and CEO Bradley H.

Mobile 130

Mobile User Experience System Operations 130

William Mills

MAY 11, 2016

Diana Chin (HR & Operations). Customers can store all of their online profiles in one secure location to improve user experience. Industry leader Fiserv is tackling the issue account opening for Millennials. Propelling mortgage industry. Walk through the purchase experience. Virtual reality?

Video 40

Video Mobile social media Analytics 40

PYMNTS

OCTOBER 13, 2020

Noted HSBC’s Halpin: There are new pressures on banks’ corporate customers ability to maintain and manage their business — day-to-day operations, yes, but business risk too, all while capitalizing on growth opportunities. The end user experience is critical, too, he said, and must be seamless. That’s the driver,” he said.

Fintech 190

Fintech Payments Customer Experience Examples 190