PYMNTS

APRIL 22, 2016

The challenge for the bank will be remaining competitive when the interest rate is ultimately dialed back and the offering itself – namely its features and user experience — need to steer the ship. The focus for us has to be customer experience,” Dickinson explained of the pause due to speed of growth.

User Experience 100

User Experience Digital Banking Customer Experience System 100

PYMNTS

MARCH 20, 2020

Fraud is expected to cost the travel industry more than $25 billion this year, meaning online travel aggregators will need to up their security efforts — or risk losing their customers to platforms that will. Balancing seamless-but-fraud-free user experiences requires careful effort, however. About The Playbook.

Industry 225

Industry Fraud social media Security 225

NCR

APRIL 28, 2017

With the landscape shifting rapidly for the financial services industry – thanks to the rise of digital and changing consumer expectations – being able to provide a strong customer experience (CX) can be a key differentiator that helps banks stand out in a crowded and increasingly competitive market.

Customer Experience 91

Customer Experience Analytics Community User Experience 91

Perficient

SEPTEMBER 15, 2020

And in healthcare – an industry that tends to segment consumers into patient or member experience silos – consumers increasingly expect a seamless, holistic, digital health journey. Today, entire industries such as healthcare, banking, insurance, and business-to-business (B2B) sales are being rewired around customers and end users.

User Experience 427

User Experience Innovation Branding Customer Experience 427

Perficient

FEBRUARY 22, 2023

All I can do is hopefully lay out some ideas and concepts to help you and your teams make the decisions that are best for your organization and your specific challenges, whether they be in customer experience, innovation, claims, data usage, etc. How are your systems set up to provide customers with seamless experiences?

Trends 275

Trends Customer Experience Case Study Data 275

ZootBlog

OCTOBER 11, 2016

This norm of using mobile devices to do everything from shopping to banking, mean security and a great user experience need to go hand-in-hand. That is a staggering statistic clearly pointing to a poor user experience. A streamlined user experience that eliminates typing and scrolling is essential.

User Experience 60

User Experience Mobile Data Las Vegas 60

Perficient

SEPTEMBER 2, 2020

One of these aspects that almost always comes into play is user experience, and for good reason. The answer to this question can actually be found by looking deeper at the restaurant and bar industry. Let me explain.

User Experience 547

User Experience Customer Experience US Analytics 547

Perficient

JANUARY 25, 2023

User experience. Interested in discussing how you can ensure your financial institution is up-to-date with industry trends? Institutions are investing in more sophisticated application capabilities, and there is a new focus on the scalability of these applications. Contact one of our financial services experts today.

Banking Trends 474

Banking Trends Trends United States FDIC 474

Jack Henry

AUGUST 9, 2019

In all systems, no matter what industry they are meant to serve, there are five key steps to consider during the design phase of the project. But what is it that separates great design from poor design? When designing software for your organization, or evaluating the purchase of a third-party system, what are the key factors to consider?

User Experience 60

User Experience Software System US 60

Perficient

APRIL 4, 2022

This survey highlights the progress the insurance industry is making on its digital transformation journey. Leveraging technology in a personalized user experience is a critical way we will make this come true. Personalization is but one key element of this, enabled by technology and implemented using design thinking.

Mobile 294

Mobile Survey User Experience Analytics 294

PYMNTS

MAY 21, 2020

The company said in an announcement that business lending end users are able to have an enhanced customer experience throughout the entire time of securing as well as drawing down on a loan. Ripple had joined forces with Finastra to let banking customers use blockchain payments network RippleNet per a report in October.

Customer Experience 130

Customer Experience Lending User Experience Innovation 130

South State Correspondent

APRIL 27, 2022

Banks that focus on the customer experience have come to learn that it is not the forward-facing customer experience that matters, but the “total experience” that now counts. Total experience is the business strategy for creating superior customer AND employee experience.

Customer Experience 195

Customer Experience eBook User Experience Policies 195

Perficient

OCTOBER 26, 2020

Digital process automation (DPA) services help a company formulate their digital transformation strategy, improving their customer experiences, and addressing the organizational change management aspect of a project. Consulting offerings that cover strategy, user experience, and change management, along with technology.

Report 294

Report Strategy US User Experience 294

Bank Innovation

SEPTEMBER 3, 2019

Grasshopper Bank, a New York City-based digital bank geared toward startups, is focusing on pain points for founders, who usually have a heightened awareness of user experiences. Shure, who previously […].

New York City 150

New York City Resources User Experience New York 150

PYMNTS

FEBRUARY 10, 2020

Instead of simply obstructing fraudulent transactions, Kount offers users customized experiences so they can tap new revenue sources. The fraud prevention industry is changing, and the future is in establishing trust in order to create a personalized experience,” said Jordan McKee, research director of 451 Research.

Fraud 144

Fraud Idaho User Experience Data 144

Cisco

JANUARY 10, 2023

As a change agent serving the financial services industry for over 20 years, it is a great privilege to collaborate with Bank, Insurance, and Wealth Management institutions to devise and execute digital transformation strategy, solve complex business problems, and leverage technology to strengthen business results.

Digital Strategies 174

Digital Strategies Strategy America Innovation 174

PYMNTS

JULY 19, 2017

But you’d be mistaken if you thought that Certify would take a break from industry collaboration. The TMC is critical, in that they’re the ones servicing the customer once that trip is booked and the user is on the journey,” he said, adding that TMCs provide traveler support, compliance to corporate policy, reporting and other services.

Industry 108

Industry Policies Management User Experience 108

PYMNTS

NOVEMBER 5, 2020

The Startup Accelerator is a portfolio of startup companies working across a varied set of fields, including customer experience, payments, marketing, risk and regulation, climate change and security, the release stated.

Cards 183

Cards User Experience Customer Experience Regulation 183

PYMNTS

OCTOBER 3, 2018

NXP said the NFC chips offer a cost-effective product protection and channel authentication for the fashion, food and beverages, pharmaceuticals, electrical appliances, and other consumer and industrial goods markets throughout the supply chain. “As

User Experience 135

User Experience Security Fraud Leadership 135

PYMNTS

FEBRUARY 3, 2020

Business-to-business (B2B) IT firm Xenon arc is launching an enhanced eCommerce platform for small and medium-sized businesses (SMBs) to improve their user experience when tapping services for the materials industry, the firm announced on Tuesday (Feb. Xenon arc’s client list includes known brands in the materials industry.

User Experience 130

User Experience Washington Leadership Marketing Strategies 130

PYMNTS

JULY 22, 2020

When it comes to promoting a positive end-user experience without compromising security and accuracy, losing balance could mean the difference between successfully connecting the right individuals with the funds they need in real time, or dropping the ball in a very big way. Striking The Balance Through Data. ” .

User Experience 141

User Experience Security Technology Data 141

PYMNTS

MARCH 20, 2020

with open banking now more than 2 years old, the financial services industry has discovered that unlocking data can have a significant impact on the satisfaction of SMB borrowers, even facilitating easier bank switching for SMBs in search of a better user experience. In the U.K., ” The U.S.’s

Lending 233

Lending Data User Experience Fraud 233

PYMNTS

AUGUST 12, 2020

The eCommerce industry is trying to find balance as more consumers purchase via digital channels while overall customer spending is dipping during the pandemic. Once your [onboarding] process or your user experience turns complicated, it is more probable that the customer or the sale will fall [before] the next steps.”.

Customer Experience 197

Customer Experience Maine Regional America 197

Bobsguide

JUNE 3, 2022

Auriga was recently honoured with the prestigious Peter Kulik Innovation Award from the ATMIA, the leading non-profit trade association representing the entire global ATM industry. Q:What industry problems does Auriga’s integrated acquiring solution solve?

Innovation 147

Innovation ATM Software Policies 147

PYMNTS

SEPTEMBER 15, 2020

Identity verification solutions are becoming popular in a range of industries to provide a more secure customer experience, including the car rental market. The need for trust is at the core of sharing economy platforms seeking to offer user experiences their hosts and renters will find acceptable.

Report 206

Report Los Angeles Fraud Utah 206

PYMNTS

OCTOBER 14, 2019

“We are proud to say that some of Finland’s most accomplished companies trust Enterpay to deliver unique, digital payment services to their B2B customers,” Jarkko Anttiroiko, CEO at Enterpay, said in a press release. It should be just as easy for companies to shop online, as it is privately.”. “We billion) European e-commerce market. “In

User Experience 116

User Experience Risk Management Customer Experience Capital 116

PYMNTS

MARCH 3, 2017

Overview: Join Hannah Preston, Solution Strategist, Payment Security Division, CA Technologies and Karen Webster, CEO, Market Platform Dynamics, on Thursday, March 30th, at 1:00 PM (EST), to learn how authentication is evolving; how it could transform your security and user experience; and how you can tackle the choices and consequences.

Security 100

Security CA Customer Experience User Experience 100

PYMNTS

DECEMBER 28, 2020

Within the banks, within the corporate treasury departments, across the financial services industry, there’s been a scramble to catch up with the current environment, and bridge the differences across types of corporate culture," noted Sassone. Where The Banks Are Focused .

Payments 215

Payments Innovation Software Fintech 215

PYMNTS

DECEMBER 18, 2018

Resulting from its partnership with FinTech firm Narmi , the upgrades target the customer experience, according to Radius CEO and President Mike Butler. “Our national client base demands a great 24/7 digital banking experience across all of their devices, and this enhanced technology provides just that,” he said.

Mobile 122

Mobile User Experience Digital Banking Fintech 122

PYMNTS

DECEMBER 29, 2020

So it’s important for industry to support them aligned with the obligations they face under the Bank Secrecy Act,” he said. Unlike the crypto markets, Wingert said the banking and payments industries continue to be slow to adapt to the challenges of KYC and fraud prevention.

Fraud 270

Fraud Compliance cryptocurrency Security 270

PYMNTS

AUGUST 15, 2018

The company has also partnered with the Payment Card Industry Security Standards Council ( PCI SSC ) to align EMVCo’s 3DS testing activity with PCI SSC’s 3DS security standards and assessment programs.

Security 100

Security User Experience Cards Customer Experience 100

Insights on Business

APRIL 28, 2017

Today, bankers’ hours are much more customer oriented. With few exceptions, “banking hours” are becoming 24/7/365, or whenever and wherever a customer wants to do banking. Traditionally, banking was a conservative industry with relatively high barriers to entry. For more information on digital banking, go to: [link].

Digital Banking 171

Digital Banking User Experience Branding social media 171

Insights on Business

JUNE 14, 2017

The worldwide banking industry experienced profound challenges during the Great Recession of 2008-2009. increasingly sophisticated security threats; and, most recently, shifting customer expectations driven in large part by millennials. More than ever – millennials seek customized experiences without a corresponding increase in prices.

Marketing 156

Marketing social media Millennials Customer Experience 156

PYMNTS

JANUARY 8, 2021

Taken across 70 indicators to measure the quality of customer experiences through checkout, a score increase reflects an improved user experience for consumers that leads to more seamless conversions. The year 2020 saw the overall index score rise by 2.2 percent for online and 1.4 The Classics Still Count .

Retail 261

Retail Online Mobile Customer Experience 261

Abrigo

DECEMBER 22, 2023

As 2023 winds down, community banks and credit unions have worked hard to attract new customers and members and retain existing ones by streamlining processes and improving the end-user experience. But the benefits of automation are a key part of the customer experience.

Lending 221

Lending Risk Management Community Management 221

Perficient

MAY 28, 2020

We work on a range of engagements that span different industries, locations, and business units,” explains Dana Blades , Senior Technical Consultant. “In More on How We’re Working with Pega Technology: Cloud-based business solution streamlines user experience and reduces costs. Perficient Colleagues Describe the Pega Team.

Leadership 467

Leadership Groups DC Management 467

PYMNTS

OCTOBER 27, 2016

If the latest The State of the Mobile Experience Report from PointSource is any indication, then merchants may still have a long way to go. The study revealed that the majority of key influencers and decision-makers across industries admitted their company’s mobile experience does not meet user expectations. ”

Retail 100

Retail Google User Experience Mobile 100