PYMNTS

AUGUST 5, 2020

Fraudsters looking for their own enrichment are also populating these platforms, however, making it imperative that both consumers and the companies providing these digital bowling, poker or roleplaying games take security seriously. Deep Dive: Guarding Gaming Platforms Against Online Fraud. Around The Digital Identity Ecosystem.

Online 278

Online Report Fraud Mobile 278

PYMNTS

JULY 29, 2020

As virtual marketplaces displace (and replace) the physical variety at a dizzying pace, payments speed and security are paramount concerns. The July Payments Powering the Platform Economy Report , a Payoneer collaboration, explores the marketplace ecosystem, its benefits as well as its fraud dangers as COVID confusion lingers.

Payments 269

Payments Fraud Customer Experience Resources 269

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Ultimately, customers want to be known and valued.

Customer Experience 72

Customer Experience Retail San Diego Study 72

Perficient

AUGUST 3, 2023

Generative AI ingests data and understands guidelines incredibly well; therefore, businesses across industries are jumping to take advantage of all the possible ways the tool can help save them money and create elevated, uber-personalized customer experiences.

Industry 83

Industry Risk Management Customer Experience Fraud 83

FICO

NOVEMBER 16, 2022

Enterprise Fraud Solution Buyers Want More Agility, More Data. Our recent global survey reveals the investment priorities and functionality requirements for enterprise-level fraud solution buyers. We asked about priorities, plans and requirements for enterprise fraud prevention and detection solutions , and the results are fascinating.

Fraud 52

Fraud Data Survey Regional 52

Abrigo

FEBRUARY 3, 2020

Financial institutions generally are moving away from self-managed, on-premise technology and are finding hosted solutions that provide the security and scalability they need. Creating more efficient operations and improving customer experiences are the goals driving technology strategies and investments at many U.S. learn more.

Resources 150

Resources Security Customer Experience Fraud 150

FICO

MARCH 10, 2022

I’ve been writing recently about the results of our recent global consumer fraud survey. But like most things, it’s not as simple as it sounds, as large customer groups are likely to switch banks if they are dissatisfied with their response to a fraud management incident (more on that in a moment). a phone call).

Fraud 52

Fraud Survey Cards Customer Experience 52

PYMNTS

SEPTEMBER 15, 2020

They must reassure customers they are safe from viral contagion in sharing economy spaces while ensuring their personal data is secure from rising incidents of fraud. Payments providers are seeking more secure and compliant ways of onboarding and authenticating customers to help deter online fraud.

Report 206

Report Los Angeles Fraud Utah 206

PYMNTS

SEPTEMBER 6, 2016

In a world where payments become more invisible the more digital they become, there’s never been a better opportunity to consider new ways to enable the digital transformation of financial services in a secure and compliant way. Payments Security As A Digital Business Enabler. Or watch its digital disruption.

Security 100

Security CA Payments Big Data 100

FICO

JANUARY 25, 2021

I will define it here for financial services and regulated companies as the business strategy and processes by which an organization establishes who a customer is and ensures that activity on their accounts is carried out by them. Customer identity management operates today in an unpredictable environment. Customer screening.

Management 98

Management Fraud Customer Experience Compliance 98

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Ultimately, customers want to be known and valued.

Customer Experience 48

Customer Experience Retail San Diego Study 48

FICO

JULY 30, 2019

Before getting started, CSPs should determine who “own”’ and is accountable for subscription fraud. Is it the fraud team? Also, is there a clear and agreed fraud risk appetite that has exec sponsorship and is agreed by all stakeholders? In part, this is due to the ever-changing nature of fraud. Credit risk?

Fraud 52

Fraud How To Analytics Analysis 52

FICO

DECEMBER 20, 2022

5 Ways Digital Payments Will Change FIs and Fraud in 2023. Financial institutions (FIs) are not letting fraud trends like scams fade into background noise, but fraud awareness is rising among customers and both the banks and customers are eager to mitigate as much as possible. FICO Admin. Tue, 07/02/2019 - 02:45.

Fraud 52

Fraud Payments South Carolina Compliance 52

FICO

JULY 13, 2020

But for criminals, working individually or in fraud rings, these vehicles (or any vehicle, for that matter), present an attractive opportunity: finance the vehicle, sell it illicitly, and pocket the cash. An estimated 10% to 15% of auto finance companies’ bad debt book actually classifiable as first-party fraud.

Fraud 52

Fraud Analysis United States Risk Management 52

Abrigo

SEPTEMBER 11, 2023

Takeaway 2 AI can lead to more accurate and consistent outputs or predictions, better risk management, and improved customer experiences. DOWNLOAD Takeaway 1 With generative AI technology improving by the day, the question is not if the banking industry will utilize it, but when.

Risk Management 195

Risk Management Data Technology Fintech 195

PYMNTS

SEPTEMBER 9, 2016

With the Same Day ACH rollout coming in just two weeks and other faster payments initiatives taking off, financial institutions are taking significant steps to ensure the transition to a faster processing environment, including improving their payment security platforms to keep fraudsters at bay. The Mountain View, Calif.-based

Fraud 100

Fraud Analytics Data Payments 100

PYMNTS

APRIL 13, 2017

“We try to stay on top of the latest technologies and provide the best customer care experience that we can for our users and give them a strong personal experience, so that we can set ourselves apart from the larger providers,” Elaine McGuffin, director of call center telephony at WideOpenWest, told PYMNTS.

Meeting 101

Meeting Compliance Security System 101

Gonzobanker

JULY 8, 2022

Oftentimes, bank leadership has issues setting priorities, and the CIO ends up stuck between politically powerful executives competing for resources. Enterprise Resource Manager. The CIO will always live in a world with a limited supply of resources coupled with insatiable demands for those resources from their business partners.

Resources 146

Resources Leadership Technology Management 146

PYMNTS

AUGUST 19, 2020

Whether end users want transactions to integrate through their enterprise resource planning (ERP) systems, AP departments, point-of-sale (POS) solutions or eCommerce platforms, solution providers must remain flexible and seamless. Finally, addressing the unique pain points of each client is paramount to customer success.

Fintech 319

Fintech Resources Payments Industry 319

FICO

MAY 9, 2019

Congratulations to UBS Card Center on winning the Security Innovation of the Year award at the Retail Banker International Awards. UBS Card Center’s fraud team used the latest artificial intelligence and machine learning capabilities in the FICO ® Falcon ® Platform to stop 84 percent more fraudulent transactions last year than in 2015. “We

Innovation 40

Innovation Cards Security Fraud 40

Abrigo

OCTOBER 22, 2019

Financial institutions should be proactive with their fraud prevention on the dark web. . With prominent victims such as British Airways, Ticketmaster, and Newegg, among others, this type of attack became known as “Magecart” and gained notoriety within information security circles and beyond. Merchants of all sizes are being targeted.

Fraud 150

Fraud Cards Data Payments 150

Gonzobanker

MARCH 28, 2024

The digital players are working to differentiate based on stronger customer experience features and tight integrations in areas such as financial health, data-driven marketing and fraud/security. Lumin in the credit union marketplace has gained widespread attention as a new best-of-breed player.

Digital Banking 148

Digital Banking Customer Experience Strategy Exercises 148

Independent Banker

DECEMBER 31, 2022

“You can ramp up a revenue source that you’ve not had in the past and offset some of the losses in revenue that we’ve experienced or may experience. Create frictionless customer experiences. A recent Salesforce study indicates that 88% of customers say the experience a company provides is as important as its product or services.

Trends 140

Trends Payments Community Bank Texas 140

PYMNTS

MAY 4, 2020

The lure of new markets and customers is powerful, and a global presence is now available to the smallest of online retailers, but there’s a right way to expand into overseas territories. Many merchants often resort to partnering with multiple payment service providers (PSPs) to meet the payment needs of customers from around the globe.

Payments 130

Payments Customer Experience Regional Online 130

PYMNTS

NOVEMBER 11, 2019

Data holds the key to helping modern enterprises develop effective anti-fraud strategies. Many businesses are sitting on massive troves of it, but they are also facing down the three “V’s” of data complexity — velocity, variety and volume — which can make tackling fraud even harder. . Structured Versus Unstructured Data.

Analytics 116

Analytics Data Fraud Tools 116

FICO

JULY 30, 2019

There are a number of controls and tools that leading CSPs are putting in place to reduce financial losses from subscription fraud , the topic of my last two posts. Before getting started, CSPs should determine who “own”’ and is accountable for subscription fraud. Is it the fraud team? Credit risk? Revenue assurance?

Fraud 40

Fraud How To Analytics Analysis 40

PYMNTS

MARCH 23, 2020

More companies are focusing now on the onboarding process as a first line of defense against sleeper fraud, by making sure that fewer fake accounts get created to begin with. There are also legal matters of compliance, and customer experience is increasingly seen as an important part of the overall offering.

Fraud 130

Fraud Customer Experience Resources Compliance 130

Abrigo

MAY 5, 2022

We have webinars , whitepapers , and other resources to make your job easier. Using Data to Acquire, Engage, and Retain Banking Customers,” and “Customer Identity: Balancing Security and Seamless Banking Experiences.” Banking Resources. Fraud Prevention. Check them all out in our Knowledge Center.

Community 195

Community Lending Maine Resources 195

PYMNTS

JULY 11, 2018

Falkowski was sentenced to 30 months in a federal prison for being the brains behind a $1 million fraud scam. To protect himself, he created faulty invoices to trick QVC into paying for his fraud. The fraud happened from 2008 until he was fired in 2013, noted the report. QVC former director James D.

Company 102

Company New York City Fraud Retail 102

PYMNTS

OCTOBER 10, 2018

But just as it was a disruptive force when it emerged in the mid-19th century, today the wire has secured a bit of attention as players like SWIFT move to promote faster, more efficient cross-border transfers. billion via business wire fraud between October 2013 and December 2016, the FBI calculated. Thieves attempted to steal $5.3

Fraud 116

Fraud Compliance Innovation Payments 116

PYMNTS

APRIL 1, 2019

In some ways, the average credit union customer is very much like the average customer of any financial institution. Credit union members want a state-of-the-art banking experience with their institutions,” he said. Everyone wants things faster and more convenient, but at the same time they also want security.”.

Innovation 141

Innovation Fintech Fraud Security 141

FICO

NOVEMBER 12, 2019

Today’s post is about solving the elusive problem of first-party fraud and features commentary from Julie Conroy (Research Director at Aite Group) and Jack Alton (CEO at Neuro-ID). An executive who owns P&L for a consumer lending product line at a large bank was asked about first-party fraud and he compared the problem to a black hole.

Fraud 40

Fraud Resources Industry Groups 40

FICO

APRIL 8, 2021

Over the last year, the global pandemic has profoundly impacted fraud trends , with financial criminals feasting on a desperate stew of consumer loneliness, financial difficulties, boredom and desperation. Stay in the Know with my Latest Fraud Video. By furnishing mules in the U.S.

Video 72

Video Fraud Florida Cards 72

Insights on Business

OCTOBER 3, 2018

These technologies bring capabilities that speed risk modeling, automate fraud detection, ensure regulatory compliance, enable distributed trust, and protect sensitive financial information. New hybrid cloud platforms will offer unprecedented scalability, agility, and security, optimized for enterprise AI and blockchain.

Industry 155

Industry Innovation blockchain Compliance 155

PYMNTS

JANUARY 28, 2020

They are heavily regulated and require heavy investment,” both in terms of capital and human resources. “It It requires a commitment to fundamentally shift those resources to a new approach.”. These are expensive to deliver, which is why we help customers provide these services and capabilities as part of the package,” he said.

Fintech 169

Fintech Digital Strategies Mobile Resources 169

PYMNTS

MAY 27, 2020

For this month’s Feature Story, PYMNTS spoke with Redwood Credit Union Chief Administrative Officer Tony Hildesheim about why CUs should focus on understanding what members expect from their digital banking experiences before investing in the development of new technologies. Deep Dive: Offering An End-To-End Customer Experience Through ATMs.

ATM 243

ATM Innovation Meeting United States 243

PYMNTS

OCTOBER 22, 2020

“Whether a product comes from a large brand, family business or a new entrepreneur, our priority is preventing counterfeits from entering our store and damaging our customers’ experience and a brand’s reputation,” said Cristina Posa, associate general counsel and director for Amazon’s counterfeit crimes unit.

Seattle 145

Seattle Branding Washington California 145