Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Ultimately, customers want to be known and valued.

Customer Experience 48

Customer Experience Retail San Diego Study 48

PYMNTS

MAY 28, 2020

But when it comes to the digital customer experience, retailers are playing catch-up. Eighty percent said providing a positive digital customer experience (CX) was a “challenge” as a result of the pandemic. The customer experience online has dozens of critical elements. The digital shift is definitely on.

Retail 144

Retail Customer Experience social media User Experience 144

PYMNTS

SEPTEMBER 6, 2016

In a world where payments become more invisible the more digital they become, there’s never been a better opportunity to consider new ways to enable the digital transformation of financial services in a secure and compliant way. Payments Security As A Digital Business Enabler. Or watch its digital disruption.

Security 100

Security CA Payments Big Data 100

Perficient

NOVEMBER 1, 2023

One of the leading drivers of digital transformation is application modernization and migration, but unfortunately, not everyone has the internal resources to champion these efforts on their own. To have success, organizations must adopt cloud in concert with business vision to deliver digital initiatives and strategic goals.

Report 221

Report Strategy Digital Strategies Customer Experience 221

Abrigo

FEBRUARY 3, 2020

Financial institutions generally are moving away from self-managed, on-premise technology and are finding hosted solutions that provide the security and scalability they need. Creating more efficient operations and improving customer experiences are the goals driving technology strategies and investments at many U.S. learn more.

Resources 150

Resources Security Customer Experience Fraud 150

Perficient

JULY 15, 2020

It affects decision making on everyday basis which does not let these enterprises provide value to their customers in an efficient manner. We at Perficient leverage Customer Experience Mapping the most. What is Phase 0 in terms of Customer Experience Mapping for our customers? Security Architects.

Data 497

Data Customer Experience Analytics Industry 497

PYMNTS

AUGUST 5, 2020

Fraudsters looking for their own enrichment are also populating these platforms, however, making it imperative that both consumers and the companies providing these digital bowling, poker or roleplaying games take security seriously. Around The Digital Identity Ecosystem. Deep Dive: Guarding Gaming Platforms Against Online Fraud.

Online 278

Online Report Fraud Mobile 278

PYMNTS

APRIL 13, 2017

“We try to stay on top of the latest technologies and provide the best customer care experience that we can for our users and give them a strong personal experience, so that we can set ourselves apart from the larger providers,” Elaine McGuffin, director of call center telephony at WideOpenWest, told PYMNTS.

Meeting 101

Meeting Compliance Security System 101

Abrigo

SEPTEMBER 11, 2023

Takeaway 2 AI can lead to more accurate and consistent outputs or predictions, better risk management, and improved customer experiences. DOWNLOAD Takeaway 1 With generative AI technology improving by the day, the question is not if the banking industry will utilize it, but when.

Risk Management 195

Risk Management Data Technology Fintech 195

Perficient

AUGUST 3, 2023

Generative AI ingests data and understands guidelines incredibly well; therefore, businesses across industries are jumping to take advantage of all the possible ways the tool can help save them money and create elevated, uber-personalized customer experiences.

Industry 83

Industry Risk Management Customer Experience Fraud 83

PYMNTS

DECEMBER 17, 2020

In the December edition of the Digital Fraud Tracker® , PYMNTS explores the latest in the world of fraud prevention, including the expanding threat of promotion abuse fraud, holiday season cyb ercrime schemes retailers are facing and the new fraud-fighting initiatives from retailers, banks and third-party security companies.

Fraud 255

Fraud Online Retail Examples 255

PYMNTS

MARCH 30, 2020

Retailers are dutifully speaking with their payment service providers (PSPs) and industry partners to adhere to these shifts, but they must also keep their customers’ experiences in mind. Personalized experiences require merchants to have access to data — a crucial resource in helping them distinguish themselves from competitors.

United States 131

United States Retail Customer Experience Data 131

Insights on Business

JULY 23, 2018

That said, there are two points where they seem to agree: 72 percent expect more emphasis on customer experiences than on products over the next few years. They still need to devise a clear strategy, put the right processes and resources in place, and develop the agility to seize new opportunities.

Innovation 96

Innovation Security Case Study Strategy 96

PYMNTS

APRIL 10, 2020

“I think one of the largest reasons [insurers are still using checks] is because claim payments, the paying out of a claim, is [a] loss of money, and it is really hard for companies to focus or invest resources in a place in which you are losing money already,” Michele Schmitt, senior product manager for B2B insurance technology firm Tr?v

Mobile 198

Mobile Technology social media Customer Experience 198

Gonzobanker

JULY 8, 2022

Oftentimes, bank leadership has issues setting priorities, and the CIO ends up stuck between politically powerful executives competing for resources. Enterprise Resource Manager. The CIO will always live in a world with a limited supply of resources coupled with insatiable demands for those resources from their business partners.

Resources 139

Resources Leadership Technology Management 139

PYMNTS

APRIL 8, 2020

With a launch that links enterprise resource planning (ERP) with accounts payable, among other systems, OpenText debuted its new OpenText™ Trading Grid™ The rollout brings together multi-enterprise cloud integration capabilities with data visualization and microservices architecture, according to an announcement.

Tools 181

Tools Customer Experience Resources Compliance 181

Bobsguide

JUNE 3, 2022

WWS solves major industry challenges such as improving self-service security or enhancing the retail banking customer experience of digital self-service banking. Q: What can organisations do to improve the security of the ATM ecosystem and enhance the user experience at ATMs?

Innovation 147

Innovation ATM Software Policies 147

Cisco

NOVEMBER 15, 2022

Open banking allows third-party financial services companies to access consumer banking, transaction, and other financial data via the secure use of APIs. and Canada, the Financial Data Exchange (FDX), a non-profit industry standards body provides a common standard for secure access to financial data. Open banking made this possible.

Innovation 160

Innovation Security Data Innovation Strategies 160

Perficient

JANUARY 21, 2021

Consumers are looking to the companies and resources they trust to understand relevant, rapidly evolving information and guidance. As your best advocates to secure buy-in and commitment from the wider stakeholder group, they will ensure the entire design process runs much smoother. Your key client stakeholders are vital at this point.

User Experience 508

User Experience Strategy Meeting Branding 508

FICO

JANUARY 25, 2021

Customer identity management is most frequently confused with identity and access management, sometimes known as identity management, which is defined as “a framework of policies and technologies for ensuring that the proper people in an enterprise have the appropriate access to technology resources.” Document verification.

Management 98

Management Fraud Customer Experience Compliance 98

PYMNTS

SEPTEMBER 15, 2020

They must reassure customers they are safe from viral contagion in sharing economy spaces while ensuring their personal data is secure from rising incidents of fraud. Payments providers are seeking more secure and compliant ways of onboarding and authenticating customers to help deter online fraud. About The Tracker.

Report 206

Report Los Angeles Fraud Utah 206

PYMNTS

JANUARY 22, 2020

.” In other bitcoin news, Square Crypto has announced that it’s building a Lightning Development Kit (LDK) that will allow developers of both wallets and applications to provide a better way to make custom experiences. In open-source development, developers usually choose their own projects.

Bitcoin 131

Bitcoin blockchain UX Leadership 131

PYMNTS

DECEMBER 29, 2020

Whether it’s simple online purchases or banking, or more complex areas like cryptocurrency or money laundering, Trevor Wingert , a senior know your customer (KYC) and anti-fraud solutions consultant for GeoGuard , told PYMNTS that rapidly changing use cases and technology highlight gaps in the current security approaches being used.

Fraud 270

Fraud Compliance cryptocurrency Security 270

PYMNTS

AUGUST 19, 2020

Whether end users want transactions to integrate through their enterprise resource planning (ERP) systems, AP departments, point-of-sale (POS) solutions or eCommerce platforms, solution providers must remain flexible and seamless. Finally, addressing the unique pain points of each client is paramount to customer success.

Fintech 319

Fintech Resources Payments Industry 319

PYMNTS

SEPTEMBER 22, 2020

As such, online shopping for small retailers must be streamlined, efficient, and most importantly, secure. Yet for small vendors, prioritizing the buyer experience can be a challenge with limited resources. Visibility And Security.

Cards 235

Cards Capital Online Security 235

PYMNTS

JANUARY 13, 2021

eCommerce consumers said security is important when shopping, and 83 percent said that transparent fraud protection information plays a large role in deciding which eTailer to do business with. Developments F rom The World Of Digital Fraud. A survey found that 92 percent of U.S. About The Tracker.

Fraud 189

Fraud Analytics Data Retail 189

PYMNTS

JUNE 11, 2020

To provide business-to-business (B2B) merchants with customized checkout experiences, Ingenico Group has connected its technology with Oro Inc.’s Firms can provide personalized payment experiences without compromising security via the integration, according to a Thursday (June 11) announcement.

Groups 130

Groups Customer Experience Resources Management 130

PYMNTS

NOVEMBER 16, 2020

Thankfully, these daunting hurdles are being overcome with more flexible infrastructures that make it easier to actually put [the] customer experience first.”. told PYMNTS. Destiny almost seems to have had a hand in the touchless migration, as everything was in place and apparently just needed a push.

Cards 239

Cards Payments Innovation Customer Experience 239

PYMNTS

MAY 4, 2020

The lure of new markets and customers is powerful, and a global presence is now available to the smallest of online retailers, but there’s a right way to expand into overseas territories. Many merchants often resort to partnering with multiple payment service providers (PSPs) to meet the payment needs of customers from around the globe.

Payments 130

Payments Customer Experience Regional Online 130

PYMNTS

JULY 29, 2020

As virtual marketplaces displace (and replace) the physical variety at a dizzying pace, payments speed and security are paramount concerns. To protect customer experience, eCommerce platforms need to ensure that they are mitigating seller risks,” said Adam Cohen , head of enterprise at Payoneer.

Payments 269

Payments Fraud Customer Experience Resources 269

PYMNTS

JANUARY 30, 2020

Each user level offers a customized experience that is instinctive and straightforward. The new purchasing process enables them to request items from any resource and get consent, furthering adoption of the solution. Casual users are end users who don’t often order products and services and are not familiar with all functions.

Tools 130

Tools Customer Experience Resources Policies 130

Gonzobanker

MARCH 28, 2024

The digital players are working to differentiate based on stronger customer experience features and tight integrations in areas such as financial health, data-driven marketing and fraud/security. Lumin in the credit union marketplace has gained widespread attention as a new best-of-breed player.

Digital Banking 134

Digital Banking Customer Experience Strategy Exercises 134

Gonzobanker

APRIL 11, 2023

It’s one of a banker’s worst nightmares: the digital banking conversion that was designed to improve the customer experience fails – locking users out of their accounts, not showing balances, making wire transfer features inaccessible… It recently happened to a $25 billion bank in the Midwest.

Digital Banking 146

Digital Banking social media System Customer Experience 146

FICO

MAY 9, 2019

Congratulations to UBS Card Center on winning the Security Innovation of the Year award at the Retail Banker International Awards. They were facing new fraud attack volumes but needed to uphold the highest standards for customer experience and satisfaction.

Innovation 40

Innovation Cards Security Fraud 40

PYMNTS

MAY 27, 2020

For this month’s Feature Story, PYMNTS spoke with Redwood Credit Union Chief Administrative Officer Tony Hildesheim about why CUs should focus on understanding what members expect from their digital banking experiences before investing in the development of new technologies. Deep Dive: Offering An End-To-End Customer Experience Through ATMs.

ATM 243

ATM Innovation Meeting United States 243

PYMNTS

NOVEMBER 5, 2019

“We share a common mission to make digital transactions safe, secure and seamless, and we are committed to providing the most advanced, future-facing solutions possible to their clients,” said DataVisor CEO and Co-Founder Yinglian Xie in the release.

Fraud 107

Fraud Training Customer Experience Analytics 107

Independent Banker

DECEMBER 31, 2022

In response, ICBA is expanding its digital education programming and resources to ensure community bankers have what they need to differentiate themselves from the competition and vie for market share. Embedded finance is expected to increase exponentially over the next few years, opening up new markets and enhancing customer experiences.

Innovation 103

Innovation Trends Community Bank Community 103