PYMNTS

JUNE 17, 2019

Is the store register on its way out in favor of other retail and payments innovation? In case you didn’t hear, Target faced a register outage that lasted for about 90 minutes on Sunday (June 16), which meant the retail chain couldn’t process cards or other forms of payment. That’s the message from a company called LISNR, at least.

Retail 138

Retail Payments Metro Software 138

PYMNTS

DECEMBER 11, 2018

Retailers are doubling down on toys amid a gap in the market left by the bankruptcy of Toys R Us. toy retailer Hamleys , for instance, is eyeing a potential New York City location for a flagship store. The atmosphere comes as brick-and-mortar retailers have to differentiate themselves from their eCommerce counterparts.

Retail 166

Retail US New York City Los Angeles 166

PYMNTS

JUNE 9, 2016

If they have the resources, retailers will gladly spend millions of dollars on data processes that pinpoint who they’re critical customers are and how they can get their products in front of them at the right time. It’s a fact of life in online commerce and doubly so when the mission is identifying susceptible shoppers.

Retail 100

Retail Resources Online Data 100

PYMNTS

OCTOBER 5, 2020

The Carrboro, North Carolina-based chain has used its technology-first strategy to get, keep and grow its customer base – even while its stores were shut down early in the pandemic. While stores were closed, Fleet Feet saw tremendous growth in its online business. The retailer’s primary communications vehicle is email.

Technology 131

Technology Retail North Carolina National 131

Perficient

AUGUST 9, 2020

It’s merely a lull, a period of maintenance before the next symptoms or life events trigger the journey to resume. What is the difference between a healthcare journey map and a healthcare customer experience map? Healthcare journey maps and healthcare experience maps are different names for the same thing.

Customer Experience 322

Customer Experience Retail System Google 322

PYMNTS

JUNE 15, 2020

Webrooming, before the pandemic, was a full-on retailing trend. But as the pandemic-driven digital shift gains traction, retailers have to be wondering if consumers will use websites to comparison shop for brick-and-mortar retail (webrooming) or whether they’ll go back to shopping retail to order online (showrooming).

Retail 175

Retail Survey Comparison Online 175

PYMNTS

SEPTEMBER 17, 2019

The future of retail is playing out in multiple places, not the least of which is the open road. Santiago Chamorro, GM’s vice president for global connected customer experience, said the car company decided on the move after doing some customer research. That’s where the connected vehicle ecosystem is being built.

Google 171

Google Retail Customer Experience System 171

BankInovation

JUNE 3, 2020

Bank Innovation is proud to announce the Bank Innovation Build 2020 Virtual Experience, designed to provide industry professionals the insights, strategies and best practices to propel their innovation teams to success. 9 and 10 online. This premier industry event will feature virtual booths, […].

Innovation 64

Innovation Strategy Industry Online 64

PYMNTS

SEPTEMBER 14, 2018

And while the weather is not usually our beat here at PYMNTS, weather this big and this forecasted to be a festival of destruction is more than a meteorological event — it’s also an event in commerce. A bad one — bad enough, in fact, to be this week’s biggest fizzle. According to Planalytics, roughly $2.75

Retail 135

Retail North Carolina Puerto Rico Houston 135

Celent Banking

FEBRUARY 1, 2017

Customer experience initiatives are typically the most numerous. The standards of customer engagement are constantly changing, and banks are experimenting with new ways to drive increased satisfaction, higher revenue, and greater loyalty. Three themes stand out this year.

Customer Experience 100

Customer Experience Branding Boston Innovation 100

PYMNTS

FEBRUARY 14, 2020

This year, they expect more customer experience improvements, a boost from the Golden State and an effort to keep a new generation of wine connoisseurs engaged. And the wine retailer of the year? The 2019 wine retailer of the year was online – specifically, it was a good year for Wine.com.

San Francisco 150

San Francisco Millennials Oakland Customer Experience 150

PYMNTS

JULY 1, 2020

We can only hope at this point for a gradual recovery,” LVMH Chairman Bernard Arnault told investors on an online call Tuesday (June 30). COVID-19 has forced luxury brands to postpone their fashion shows and cancel promotions events, and has disrupted supply chains,” GlobalData Retail Analyst Suresh Sunkara said.

Branding 246

Branding Regional United States Groups 246

PYMNTS

MARCH 22, 2018

Put a bit more simply: Retailers face both a data problem and a time problem. In an interview with PYMNTS, Nathan Trueblood, VP of Product Management at DataTorrent , said customer expectations of retailers are changing — adding both challenge and opportunity to that data/time conundrum.

Retail 100

Retail Data Fraud Risk Management 100

CB Insights

FEBRUARY 13, 2020

As businesses and consumers become more comfortable using credit cards online, the proportion of US commerce that takes place online has steadily increased over the last 20 years. Specifically, the Collisons aimed to more seamlessly connect online businesses and payment processors, allowing more businesses to accept online payments.

Online 98

Online Company Retail Payments 98

PYMNTS

SEPTEMBER 15, 2020

TVPage ’s Ambassador Storefronts application, which helps salespeople sell online through customized shops, is now available on the SAP App Center digital marketplace, according to a Tuesday (Sept. 15) announcement.

Miami 130

Miami Video Branding Online 130

Perficient

JULY 11, 2022

Buy now, pay later (BNPL) is a type of point-of-sale installment loan that partners with retailers to allow consumers to pay for their purchases in multiple equal payments. When online shopping, if a retailer has a partnership with a BNPL platform, the customer can choose it as their payment method when placing their order at checkout.

Fintech 474

Fintech Trends South Dakota Apple 474

PYMNTS

NOVEMBER 2, 2018

Digitally native brands often test the retail waters with pop-up shops, and, after some offline success, they may expand their concepts with permanent locations. The idea is that the store will be more than just a place to experience the goop brand in person – it will also be a place to visit for live events.

New York 116

New York Los Angeles Retail New York City 116

Gonzobanker

MARCH 28, 2024

A key aspect of digital transformation centers around which retail and business digital platforms an institution will place its faith in for future growth and customer retention. Importantly, the company’s announced migration of “CEB” customers to D1 is a major lift and cheese-moving event for FIS customers.

Digital Banking 148

Digital Banking Customer Experience Strategy Exercises 148

PYMNTS

APRIL 10, 2017

Better merchandising, more personalized experiences, high-tech upgrades, order ahead, buy online/pick-up in store, retail events, mood lighting, robots — there are innumerable whiz bang ideas for building the customer experience of the future. But, she noted, that change will likely not happen overnight.

Online 100

Online Retail Customer Experience Seattle 100

PYMNTS

JANUARY 14, 2020

Contactless mobile payments pioneer Mobeewave and digital customer experience platform Incentivio have teamed up on a multichannel, all-in-one, contactless digital-ordering platform for restaurant customers, according to a press release. The new platform removes the need for dongles, cables and card readers.

Payments 131

Payments Customer Experience New York America 131

PYMNTS

JUNE 23, 2020

With the 618 shopping festival wrapped and successful in China, attention now turns to Amazon and its series of shopping events, including this week’s The Big Style Sale. But in addition to great deals on apparel and handbags, what you will find online is a lot of questions about not The Big Style Sale week, but about Amazon Prime Day.

Branding 160

Branding Video Customer Experience Google 160

PYMNTS

DECEMBER 30, 2020

Now those sellers have to play on the same returns field as their bigger competitors, as returns season follows what was a watershed event for Amazon and its sellers. Issues are already starting to pop up, most notably around the on-time delivery and customer experience rating that is so important for those third-party sellers.

Policies 250

Policies Customer Experience New York Cards 250

Celent Banking

MARCH 16, 2015

This last week the American Banker Retail Banking Conference 2015 was going on in Austin, TX. There were a couple of overarching themes throughout the event. One of the presentations used non-FI examples to look at how banks can approach integrating omnichannel into customer interactions. This requires additional spending.

Conference 100

Conference Retail Community Community Bank 100

PYMNTS

OCTOBER 16, 2019

Shubert Ticketing sells tickets through its retail brand, Telecharge, as well as through hundreds of third-party agents. Digital ticketing platforms for events and entertainment are evolving to become more than places to score tickets to the latest show — they are also introducing features to reduce friction at checkout.

blockchain 108

blockchain Boston US Customer Experience 108

PYMNTS

JANUARY 22, 2019

These are some of the ways that retailers from Walmart to Publix – as well as Kroger , Albertson’s and ALDI – are bringing grocery shoppers through their doors or other sales channels. Almost a quarter — or 24 percent — of customers in the survey sample preferred Walmart. percent —of customers in the survey sample preferred ALDI.

Innovation 149

Innovation Ohio United States Survey 149

PYMNTS

JUNE 29, 2020

Wealthfront , the online investment service firm, has added checking features to its app. The demand to move to digital financial services has been greatly accelerated by recent events like nationwide shelter-in-place orders due to Covid-19.

Fintech 151

Fintech California New York ATM 151

PYMNTS

OCTOBER 16, 2019

Shubert Ticketing sells tickets through its retail brand, Telecharge, as well as through hundreds of third-party agents. Digital ticketing platforms for events and entertainment are evolving to become more than places to score tickets to the latest show — they are also introducing features to reduce friction at checkout.

blockchain 100

blockchain Boston US Customer Experience 100

PYMNTS

FEBRUARY 24, 2020

The all-important last mile of retail is getting shorter and more innovative. Krispy Kreme first began testing online ordering and delivery in 2018, and will now roll out the program nationally. The move is significant in the context of mobile and online ordering for QSRs as well as full-service restaurants.

Mobile 132

Mobile Retail Online Florida 132

PYMNTS

AUGUST 7, 2020

According to Vox Media’s Recode , Walmart is close to unveiling the service, but it’s unclear whether the retailer has set a new deadline for the subscription program. As Amazon continues to keep its Prime Day cards close, its decision to launch the event in India has come under scrutiny. Walmart could be waiting for its Aug.

Video 181

Video Retail Seattle United States 181

PYMNTS

MAY 23, 2018

To take the helm, the retailer has named JCPenney CEO Marvin R. The move was praised by Niblock, who said Ellison was a good fit for Lowe’s in a post-earnings conference call on Wednesday (May 23): “Marvin is an experienced retail CEO and a 30-year industry veteran with expertise in complex omnichannel environments.”.

Retail 100

Retail Capital Meeting Online 100

PYMNTS

APRIL 28, 2020

No PGA events. For example, Mastercard has working with Riot Games for esports, which owns League of Legends online, and over the past two weeks sponsored the League of Legends U.S. As Timlin alluded to, the eCommerce consumer journey is changing and retail needs to change with it. championships. “We

social media 141

social media Branding Examples Marketing 141

PYMNTS

JUNE 1, 2017

This new role, which builds off his current position as senior VP, eCommerce, will focus on all of the company’s digital-related activities, with Moffitt responsible for transforming Office Depot’s digital platforms, driving digital strategy and innovation and accelerating its online and mobile growth.

Leadership 100

Leadership Digital Strategies Retail Customer Experience 100

PYMNTS

DECEMBER 13, 2019

Pop-up bars, pop-up candy shops, pop-up hairdressers, pop-up sleeping pods, pop-up museums – since 2015, one can basically take any retail-connected noun, pair it with the word “pop-up” and have a better than 50/50 chance of finding a match somewhere in an American city. But what worked 10 or 20 years ago, Scaretta said, just won’t work now.

Retail 138

Retail New York Tools Training 138

PYMNTS

FEBRUARY 16, 2018

The eyeglass retailer is aiming to have approximately 100 stores in the U.S. Warby Parker currently has 64 stores in markets the retailer carefully chose. The company has also experimented with pop-up stores, mobile stores and other mediums. “We by the end of 2018, CNBC reported. Warby Parker and Bonobos are not exactly unique.

New York 101

New York Retail Online Meeting 101

PYMNTS

NOVEMBER 9, 2016

The largest fast-fashion growth retailer in the country is also the most innovative when it comes to customer engagement. Rue21, which uses the Aptos retail technology platform, has won the loyalty of its teenage customers, as well as a Gold Award for Customer Engagement. It has more than 1,200 stores in 48 states.

Retail 175

Retail Strategy Analytics Operations 175

PYMNTS

DECEMBER 28, 2020

declined by 7 percent over the past five years, for example, and some credit unions are also reportedly considering more physical branch shutdowns as their members move online. Some customers are in-branch banking loyalists, however, and financial institutions (FIs) would do well to heed their preferences.

ATM 182

ATM Meeting United States Industry 182

PYMNTS

FEBRUARY 4, 2019

To serve customers who want to shop in stores and online, retailers and solution providers are working to offer a unified retail experience across multiple channels. According to the latest PYMNTS mPOS Tracker , almost two thirds – or 63 percent – of retailers plan to offer this option within the next three years.

Innovation 126

Innovation Retail Mobile Massachusetts 126