Perficient

JULY 20, 2020

After providing an exclusive, in-person event for 15 years, this year’s Summit will take place virtually. The event will consist of two half days providing attendees with meaningful content focused on the automotive industry and peer-to-peer networking. CX Strategy & Retail Innovation Summit | July 28th.

Customer Experience 526

Customer Experience Analytics Leadership Marketing Strategies 526

PYMNTS

JULY 19, 2019

Iconic brick-and-mortar retailers are sometimes reinvented, and return to the world of retail with smaller-format concepts. Tru Kids has entered into a joint venture with the software-powered experiential retailer b8ta to offer a new store experience with curated toys in “highly immersive, smaller-format spaces.”.

Retail 150

Retail US New York United States 150

FICO

SEPTEMBER 28, 2020

I’ll be participating in an excellent panel, “ Balancing Fraud Prevention & the Customer Experience ,” at the first virtual edition of CBA LIVE , the must-attend annual event for the retail banking industry. Ben Mendelsohn, Senior Vice President, Director of Retail Product Management, Fifth Third Bankcorp.

Customer Experience 59

Customer Experience Fraud Strategy Compliance 59

PYMNTS

JUNE 9, 2016

If they have the resources, retailers will gladly spend millions of dollars on data processes that pinpoint who they’re critical customers are and how they can get their products in front of them at the right time. ’s Gamer Network and its flagship event, the EGX gaming convention.

Retail 100

Retail Resources Online Data 100

PYMNTS

JUNE 17, 2019

Is the store register on its way out in favor of other retail and payments innovation? In case you didn’t hear, Target faced a register outage that lasted for about 90 minutes on Sunday (June 16), which meant the retail chain couldn’t process cards or other forms of payment. That’s the message from a company called LISNR, at least.

Retail 138

Retail Payments Metro Software 138

PYMNTS

OCTOBER 5, 2020

The Carrboro, North Carolina-based chain has used its technology-first strategy to get, keep and grow its customer base – even while its stores were shut down early in the pandemic. Even now that its stores are open, the retailer has discovered that its eCommerce, curbside pickup and virtual fitting services remain popular with customers.

Technology 131

Technology Retail North Carolina National 131

PYMNTS

DECEMBER 11, 2018

Retailers are doubling down on toys amid a gap in the market left by the bankruptcy of Toys R Us. toy retailer Hamleys , for instance, is eyeing a potential New York City location for a flagship store. The atmosphere comes as brick-and-mortar retailers have to differentiate themselves from their eCommerce counterparts.

Retail 166

Retail US New York City Los Angeles 166

PYMNTS

DECEMBER 3, 2018

Mastercard and Next Retail Concepts announced a new way to shop online this holiday season, with a new digital environment that lets shoppers browse and buy as if they were in a physical store. In a press release , the two companies announced they are launching the platform with Fred Segal, the retail brand. ”

Retail 109

Retail Los Angeles Branding Customer Experience 109

Perficient

AUGUST 9, 2020

It’s merely a lull, a period of maintenance before the next symptoms or life events trigger the journey to resume. What is the difference between a healthcare journey map and a healthcare customer experience map? Healthcare journey maps and healthcare experience maps are different names for the same thing.

Customer Experience 322

Customer Experience Retail System Google 322

Celent Banking

FEBRUARY 1, 2017

Customer experience initiatives are typically the most numerous. The standards of customer engagement are constantly changing, and banks are experimenting with new ways to drive increased satisfaction, higher revenue, and greater loyalty. Three themes stand out this year.

Customer Experience 100

Customer Experience Branding Boston Innovation 100

PYMNTS

SEPTEMBER 14, 2018

And while the weather is not usually our beat here at PYMNTS, weather this big and this forecasted to be a festival of destruction is more than a meteorological event — it’s also an event in commerce. A bad one — bad enough, in fact, to be this week’s biggest fizzle. According to Planalytics, roughly $2.75

Retail 135

Retail North Carolina Puerto Rico Houston 135

Bank Innovation

JANUARY 30, 2020

Melissa Stevens, chief digital officer and head of digital and design at Fifth Third Bank, will attend and speak at Bank Innovation Ignite event on March 2-3 in Seattle. She will share insights and perspectives on digital customer experience in a dynamic one-on-one fireside chat at the conference.

Innovation 221

Innovation Seattle Conference Customer Experience 221

PYMNTS

SEPTEMBER 17, 2019

The future of retail is playing out in multiple places, not the least of which is the open road. Santiago Chamorro, GM’s vice president for global connected customer experience, said the car company decided on the move after doing some customer research. That’s where the connected vehicle ecosystem is being built.

Google 171

Google Retail Customer Experience System 171

Perficient

DECEMBER 1, 2022

She had a list of eligible prospects from community events she had recently attended, as well as current clients in mind that would benefit from tax-aware asset location. All of this contributes to higher ROI and elevated customer experiences, which work in tandem to boost brand reputation and loyalty.

Taxes 294

Taxes Customer Experience Marketing Compliance 294

PYMNTS

MARCH 13, 2019

Luxury department store retailers are combining digital shopping technology with dining experiences in their latest locations as part of their overall innovation plans. Neiman Marcus is gearing up to open what it describes as a “multi-level retail experience” at a new development in Manhattan. Hudson Yards.

Retail 129

Retail Branding Chicago Strategy 129

PYMNTS

NOVEMBER 20, 2019

Providing a top consumer experience is becoming more important and is a rising trend in retail, and that will almost certainly increase in the 2020s. In addition to hosting weekly classes, the store will also host a variety of events including panel discussions, movies and concerts.”. Physical Retail Efforts.

Retail 109

Retail New York City Minneapolis Branding 109

BankInovation

JUNE 3, 2020

Bank Innovation is proud to announce the Bank Innovation Build 2020 Virtual Experience, designed to provide industry professionals the insights, strategies and best practices to propel their innovation teams to success. This premier industry event will feature virtual booths, […]. 9 and 10 online.

Innovation 64

Innovation Strategy Industry Online 64

PYMNTS

FEBRUARY 24, 2016

With a unique customer experience becoming ever more important in retail, virtual reality could play a significant part in those efforts.

Retail 100

Retail Samsung New York Video 100

PYMNTS

FEBRUARY 5, 2020

In retail, peak seasons can be as reliable as clockwork, dependable as — and even dictated by — spring, summer, fall and winter. Back to school is the longest peak season, stretching through July and August, generating tens of billions of dollars (as estimated by eMarketer ) for kindergarten through 12th grade and college-focused retailers.

Retail 167

Retail Customer Experience Management Security 167

PYMNTS

FEBRUARY 25, 2020

Data: 6,300: Minimum number of attendee check-ins at all Anthropologie events in 2019. 19 percent: Growth rate of “experience-driven” brands, per one recent report. All this, Today in Data. 73 percent: Share of millennials who are doing DIY home improvement.

Retail 130

Retail Millennials Tools Innovation 130

PYMNTS

JANUARY 3, 2019

. “We’re really trying to rethink retail, to build service at the forefront of retail and maintain a beautiful experience,” Preysman said. Retail, he noted, has been driven by discovery and experience since the beginning of the sale of goods. . And that’s not going to change.

Retail 116

Retail San Francisco Branding New York 116

PYMNTS

MARCH 29, 2019

You’ve probably gotten the memo already, but in case you missed the message, here you go: Mere retail is boring. Mere retail is not enough. What works today – or, at least, what is supposed to work – are commerce and payments experiences. Again, providing a retail experience is part of the foundation for the incubator effort. “To

Retail 108

Retail Detroit Michigan Branding 108

PYMNTS

DECEMBER 12, 2017

Brick-and-mortar retail is often written off as a casualty of the digital age, but the numbers tell a different story. While there are a variety of estimates and ranges out there, the hard facts reveal that about 90 percent of retail transactions take place in a physical store. Digital commerce is growing — and growing very quickly.

Retail 102

Retail Branding Customer Experience Online 102

PYMNTS

JUNE 15, 2020

Webrooming, before the pandemic, was a full-on retailing trend. But as the pandemic-driven digital shift gains traction, retailers have to be wondering if consumers will use websites to comparison shop for brick-and-mortar retail (webrooming) or whether they’ll go back to shopping retail to order online (showrooming).

Retail 175

Retail Survey Comparison Online 175

PYMNTS

FEBRUARY 5, 2019

In a press release , the department store operator said it named David Goubert to executive vice president of stores and retail experience, and named Ginger Mollo as senior vice president of retail experience for the West Coast.

Customer Experience 128

Customer Experience Retail Groups Training 128

PYMNTS

MARCH 22, 2018

Put a bit more simply: Retailers face both a data problem and a time problem. In an interview with PYMNTS, Nathan Trueblood, VP of Product Management at DataTorrent , said customer expectations of retailers are changing — adding both challenge and opportunity to that data/time conundrum.

Retail 100

Retail Data Fraud Risk Management 100

PYMNTS

OCTOBER 23, 2018

Engel agreed, noting that the financial services industry needs to do some rethinking — particularly in terms of connecting with their customers and their journeys, and how they will certainly continue to evolve. Retailers had to make that changeover quickly, as online players became an increasingly obvious threat to their future.

Retail 186

Retail Online Data Mobile 186

PYMNTS

NOVEMBER 17, 2020

The reality of bots is that they’re pretty much in all areas of the customer experience and customer journey,” Sevounts said. The nuance here is that each of those [points in the customer journey] requires a different type of protection,” Sevounts said. Event-Based Bot Protection. Holiday Bot Battles.

Fraud 163

Fraud Montana Retail System 163

ATM Marketplace

FEBRUARY 23, 2016

The two-day event caters to bankers who want to transform their FI's culture, technology and environment in order to reach and retain a new generation of retail customers.

Customer Experience 48

Customer Experience Retail Technology 48

PYMNTS

DECEMBER 7, 2019

In fact, it seems the tradition in 2019 serves the same purpose in did in the 1840s when it first started — a purpose that it is perhaps more critical than ever: Getting customers out of the house and into the stores. . Santa: The Original Experiential Retail Strategy. And while much has changed in retail, Santa’s popularity has not.

Retail 136

Retail New Jersey New York City Course 136

Perficient

NOVEMBER 23, 2020

As eMarketer accurately points out, not only is there an increased demand for healthcare products (specifically PPE) within healthcare facilities, new customers have entered this vertical who have never purchased these types of products before. Here are other business considerations to look at for 2021: Sporting Events / Concerts.

Company 354

Company Customer Experience Conference Guidelines 354

PYMNTS

DECEMBER 21, 2020

But the loyalty playing field has seemingly changed much like the rest of retail in an effort to remain relevant to emerging consumer needs, and it’s seeing some success pulling consumers in as the year is coming to a conclusion. It’s a will that we’ve see brands and retailers try to capture all year by leveling up their loyalty offerings.

Retail 263

Retail Meeting Tools Examples 263

PYMNTS

NOVEMBER 2, 2018

Digitally native brands often test the retail waters with pop-up shops, and, after some offline success, they may expand their concepts with permanent locations. The idea is that the store will be more than just a place to experience the goop brand in person – it will also be a place to visit for live events.

New York 116

New York Los Angeles Retail New York City 116

Celent Banking

MARCH 16, 2015

This last week the American Banker Retail Banking Conference 2015 was going on in Austin, TX. There were a couple of overarching themes throughout the event. One of the presentations used non-FI examples to look at how banks can approach integrating omnichannel into customer interactions. This requires additional spending.

Conference 100

Conference Retail Community Community Bank 100

South State Correspondent

MAY 1, 2024

Banks should extend their elite accounts, provide events, and conduct campaigns to tell the story of the bank and its capabilities to accountants, lawyers, tax professionals, trade association officials, and other groups rather than provide an outsized influence on a target customer segment. months, including an annual operating cost.

Innovation 195

Innovation social media Branding Marketing 195

PYMNTS

JULY 1, 2020

COVID-19 has forced luxury brands to postpone their fashion shows and cancel promotions events, and has disrupted supply chains,” GlobalData Retail Analyst Suresh Sunkara said. This will bring some relief to luxury retailers, as they can now open their stores and resume operations.”. Could the online surge help luxury goods?

Branding 246

Branding Regional United States Groups 246

Gonzobanker

MARCH 28, 2024

A key aspect of digital transformation centers around which retail and business digital platforms an institution will place its faith in for future growth and customer retention. Importantly, the company’s announced migration of “CEB” customers to D1 is a major lift and cheese-moving event for FIS customers.

Digital Banking 134

Digital Banking Customer Experience Strategy Exercises 134