PYMNTS

DECEMBER 26, 2016

PYMNTS consulted 21 payments executives from across the industry to share their insights on the biggest takeaways from 2016 as part of the “Payments 2016, The Year Of…” eBook. Payments 2016: The Year Of Online And In-Store Convergence Via Mobile. Here is the response from Rahul Shah, senior VP at Applause ….

Mobile 125

Mobile Online eBook Payments 125

PYMNTS

MAY 3, 2016

Providing top-notch user experiences online and on mobile isn’t limited to retail categories. According to a new study from app research firm Dynatrace, one brand reigns supreme in this competition – and it might not be the most intuitive winner. percent of the time. However, a slip of just 1.06

Study 100

Study User Experience Apple Branding 100

PYMNTS

NOVEMBER 23, 2020

That’s a silly simplification of the very serious matter of what AI is doing for the restaurant sector, among others, as online ordering becomes a way of life and not just a lockdown relic. Businesses rapidly embraced digital solutions in 2020 as shopping (and eating) moved online while everyone hid out indoors.

Mobile 289

Mobile Boston Fraud Colorado 289

PYMNTS

MAY 20, 2020

Business survival amid the global pandemic has been a challenge but some brands were able to leverage the situation by tapping technology and turning lemons into lemonade. We were able to sell that to our guests online.”. Paytronix also teamed up with third-party aggregators to further enhance the digital ordering experience.

Meeting 134

Meeting Florida Ohio Texas 134

PYMNTS

JANUARY 8, 2021

But for all the challenges thrown up by 2020, the surge of consumers online has forced merchants to raise the level of their digital checkout game, according to the latest edition of the PYMNTS Checkout Conversion Index. percent for online and 1.4 The year 2020 saw the overall index score rise by 2.2 The Classics Still Count .

Retail 261

Retail Online Mobile Customer Experience 261

PYMNTS

SEPTEMBER 9, 2019

According to payments services provider FIS (via a report from CasinoBeats.com ), “digital wallets will be the preferred method of payment for online gambling activities globally in three years, as further major legislative changes come to the fore. One of the ways that these websites are able to differentiate is through user experience. “One

Innovation 137

Innovation Payments Taxes User Experience 137

Insights on Business

APRIL 28, 2017

Traditionally, banking was a conservative industry with relatively high barriers to entry. At the same time, regulators in many countries also have relaxed regulations to encourage innovation in the banking industry. Wary of alienating existing customers, they do not want to alter their current branding.

Digital Banking 171

Digital Banking User Experience Branding social media 171

PYMNTS

MARCH 24, 2017

Whether in online marketplaces or in the brick-and-mortar space, the best merchants want to make shopping an easier experience for their customers. Roberts explained how another one of the company’s robotic products aims to reinvent the brick-and-mortar retail experience by revamping the shopping cart itself.

Online 113

Online Retail Technology Company 113

PYMNTS

JUNE 15, 2020

The COVID-19 pandemic is creating immense restaurant industry ramifications. Attracting first-time patrons during the pandemic, when consumers are spending most of their time at home, has required enhanced online efforts, however, and review websites like Yelp have played a vital role. How Fake Reviews Damage QSRs.

social media 132

social media Mobile Connecticut Online 132

PYMNTS

AUGUST 4, 2020

Those ecosystems will leverage the trust that consumers have placed in traditional financial industry players and tech companies of all sizes – including Big Tech , of course. In an announcement, the bank said it would work with Google to debut a co-branded, FDIC-insured, digital-only bank account next year.

Google 298

Google Digital Banking Course Branding 298

PYMNTS

JUNE 29, 2017

The payments industry has increasingly grown more complex over the last decade. Keeping in line with eCommerce’s rise, we’re seeing more companies align themselves with a particular credit card company to increase brand recognition and awareness. Traditionally, the ISO was the sales and marketing driver for our industry.

Payments 143

Payments Retail Branding User Experience 143

Accenture

SEPTEMBER 30, 2019

Subway has rebuilt its operating model to continuously run tests on customer experiences to optimise the journey of purchasing a sandwich.¹ From changing the colour of a single button to revising promotional messaging, Subway converts test results into effective user experiences with the touch of a button.

Data 150

Data Customer Experience Analytics Case Study 150

PYMNTS

MARCH 26, 2018

“The meal kit market is crowded, but it’s also growing rapidly, so there’s room for a lot of types of brands,” McDevitt told PYMNTS. The acquisition is a sign that others are seeing the rising trend in consumer demand for healthy products, which validates our brand position and gives us confidence for continued growth in our sector.”.

Branding 121

Branding User Experience Trends National 121

PYMNTS

FEBRUARY 7, 2020

Lightspeed , the Canadian global point-of-sale (POS) and eCommerce company, is teaming up with Silicon Valley payments platform Stripe to advance in-store and online payments for retailers and restaurants in the U.S. Delta Galil On Why Buy Now, Pay Later Is Changing The Fashion Industry . and Canada.

Google 123

Google Retail United States Online 123

PYMNTS

OCTOBER 27, 2016

“Once they’re inside your store, they expect the experience to be a seamless one: More than 40 percent of smartphone shoppers want retailers to automatically surface relevant information, such as the location of the item in the store, a special deal or related products,” Google said in an Inside AdWords blog post.

Retail 100

Retail Google User Experience Mobile 100

PYMNTS

OCTOBER 1, 2020

We're focusing on the ability for consumers to use their rewards points at over 60 million merchants around the world, whether that’s online, in-store or via contactless using a major wallet such as Apple Pay or PayPal – and really bringing [loyalty redemption] to life.”. We're all going to get there as an industry.”. My Rewards 2.0

Apple 233

Apple Trends America Strategy 233

PYMNTS

MAY 6, 2019

Particularly popular, according to the report, are Louis Vuitton, Chanel, Gucci, Nike, Fendi and Balenciaga-branded items. And most fake accounts selling counterfeit merchandise usually upload a large quantity of posts every day, resulting in a chaotic and negative user experience,” the report stated. trillion every year.

social media 123

social media Branding Survey Report 123

PYMNTS

MAY 26, 2017

The data collected through these online communities gives brands the insights they need to make real-time decisions that serve the commerce king: the customer. According to Forrester, brands face a 50 percent higher revenue risk in 2017. Brands must either disrupt or be disrupted. PYMNTS: Why was the company founded?

Branding 103

Branding Community Survey Data 103

PYMNTS

APRIL 21, 2016

Those that do decide to build new brands will likely need to ensure their customer experience rivals, or even surpasses, the experience offered by more traditional institutions. It’s an online savings account, we’re not the first ones to do this, certainly. When in doubt, spin out. Why spin out?

Digital Banking 100

Digital Banking User Experience Exercises Mobile 100

PYMNTS

JANUARY 28, 2019

In a previous PYMNTS interview , Feedback co-founder Josh Walters compared the user experience to Uber Eats or Grubhub in that consumers can create an order and check out in the app. Brands announced in December that it would acquire QuikOrder, an online ordering software and service provider for the restaurant industry.

Mobile 153

Mobile Technology User Experience Online 153

PYMNTS

FEBRUARY 12, 2019

The ideal — the goal of ongoing work across much of the digital payments and commerce industries — is to join two related, but distinct, tasks in the hopes of bringing more security and convenience to financial and retail transactions. That resulted in a quite fractured user experience, and inconsistent user experiences.”.

St. Louis 144

St. Louis Mississippi User Experience Knowledge Base 144

PYMNTS

MARCH 20, 2020

Stopping Fraudsters From Taking The Travel Industry For An $11B Ride. It takes effort to balance seamless-but-fraud-free user experiences. Can The New England Patriots Brand Survive Losing Tom Brady? Apple/Disney: Is Apple About To Make The Happiest Acquisition On Earth?

Technology 181

Technology Apple New York City social media 181

PYMNTS

MARCH 1, 2017

Consumers no longer want to just be transacted with—consumers want to be in relationships with the retailers and brands that know them well.”. Founded in 2010, the company offers a SaaS-based subscription technology platform and builds tools for brands and merchants looking to add subscription services to their retail repertoire.

Branding 100

Branding Retail Software User Experience 100

PYMNTS

APRIL 23, 2018

Using NFC mobile wallets in stores has seen lackluster adoption despite their slick and convenient user experience. The lack of ubiquitous acceptance, coupled with the lack of utility, has kept consumers from making the NFC mobile wallet a major part of their in-store payments experience. Samsung Pay Inc.

Samsung 167

Samsung Payments Retail Cards 167

PYMNTS

JULY 5, 2017

Every brand is going through some type of digital transformation, and there is even greater need now to understand and meet the needs of companies redefining their customer experiences. Applause is massively expanding into helping top enterprises and brands perfect their digital experiences.

Innovation 121

Innovation Customer Experience Mobile Security 121

PYMNTS

JANUARY 9, 2019

This growth is reflected across all areas of retail as online shopping becomes more popular with consumers, forcing even more traditional retailers — such as those that sell luxury products — to craft an online experience. However, what these retailers aim to protect remains the same both online and in store. “An

Fraud 109

Fraud Retail Security Online 109

NCR

JANUARY 15, 2018

But that’s changing as more retail brands start to show interest in the technology as a new showcase for their products – and along with that will naturally come the need for payments solutions. Is the industry ready for VR payments? Mastercard and Swarovski showcase VR tech.

Payments 68

Payments Branding Technology User Experience 68

PYMNTS

MARCH 17, 2017

Meanwhile, other industry projections show that more than 800 million AR apps for retailers will be downloaded by consumers by 2019. Already, retailers like Converse, De Beers and Wayfair, among other big brands, have embraced the new technology. About the Tracker.

Retail 102

Retail Online Technology National 102

Independent Banker

MAY 26, 2016

The payment industry is undergoing a major paradigm shift that will impact payments for years to come. Each channel should deliver a consistent user experience across all devices, whether over a personal computer, tablet or smartphone. Each channel should have a similar look and feel with clean, consistent branding.

Community Bank 70

Community Bank Community Innovation System 70

NCR

APRIL 16, 2018

Like many regions across the globe, the Gulf is currently going through a period of change in the banking industry, which is presenting challenges for local institutions but also creating opportunity. “Laggards will fail to deliver engaging digital experiences, will lose market share and become irrelevant within three to five years.”

Digital Banking 49

Digital Banking Regional Customer Experience Industry 49

PYMNTS

MARCH 7, 2016

Checkout conversion is such an important benchmark because, as Shrauger explained, not only does it represent a better consumer experience, but if the same conversion rates on mobile and online were seen in-store it would be starting – painting a very clear picture for merchants.

Mobile 100

Mobile Online User Experience Payments 100

NCR

SEPTEMBER 5, 2017

In today’s economic climate, building a more diverse, sustainable revenue stream and increasing consumer trust and loyalty is key for almost every industry. This trend resonates across other industries too. Providing a frictionless redemption experience should also be a top priority for loyalty program operators.

How To 45

How To User Experience Analysis US 45

PYMNTS

OCTOBER 24, 2016

With this in mind, PYMNTS recently spoke with Leo Castro, vice president of product marketing and brand for BigCommerce , an eCommerce platform, about the opportunities and challenges of trying to eliminate virtual checkout cart abandonment and converting tech-savvy shoppers into buyers. About The Tracker.

UX 100

UX Mobile Apple Trends 100

PYMNTS

MARCH 20, 2017

What we learned was that scaling with a model built on selling local experiences was extremely difficult, and so we decided to pivot to a model based on sourcing and selling new to market — unique and well-designed products we’d love to buy ourselves. Why was the industry in need of an offering like Touch of Modern?

Mobile 101

Mobile Resources Retail US 101

PYMNTS

DECEMBER 12, 2016

But not brand. Not only is mobile making gift giving easier and faster, but it is also making the recipient of the gift have that much more of a better user experience because they can store their gift card in their mobile wallets, in their mobile apps, and have them with them all the time.”. Therein lies a conundrum.

Cards 100

Cards Mobile Branding Retail 100

Lars Markull

JULY 10, 2022

Xero, on the other hand, could (at the same time) allow users to create Xero branded accounts or cards for the benefit of creating separate virtual accounts for each client for easier reconciliation or cards for a better user experience (Embedded Banking). Financial product branding is critical.

Lending 83

Lending Branding Examples Regulation 83

NCR

APRIL 6, 2016

Banks around the world now have an excellent opportunity to create new business, increase loyalty, improve customer experience and mitigate risk using the vetted identity information they have worked so hard to build. Increase Customer Experience and Loyalty. Easy-to-use and convenient solutions generate more use.

Customer Experience 40

Customer Experience Online System User Experience 40