PYMNTS

MARCH 20, 2020

Fraud is expected to cost the travel industry more than $25 billion this year, meaning online travel aggregators will need to up their security efforts — or risk losing their customers to platforms that will. Balancing seamless-but-fraud-free user experiences requires careful effort, however.

Industry 225

Industry Fraud social media Security 225

PYMNTS

APRIL 22, 2016

The challenge for the bank will be remaining competitive when the interest rate is ultimately dialed back and the offering itself – namely its features and user experience — need to steer the ship. The focus for us has to be customer experience,” Dickinson explained of the pause due to speed of growth.

User Experience 100

User Experience Digital Banking Customer Experience System 100

ZootBlog

OCTOBER 11, 2016

This norm of using mobile devices to do everything from shopping to banking, mean security and a great user experience need to go hand-in-hand. Forrester research reveals abandonment rates for online banking applications are at a whopping 97.5%. That is a staggering statistic clearly pointing to a poor user experience.

User Experience 60

User Experience Mobile Data Las Vegas 60

Perficient

APRIL 4, 2022

This survey highlights the progress the insurance industry is making on its digital transformation journey. Leveraging technology in a personalized user experience is a critical way we will make this come true. Personalization is but one key element of this, enabled by technology and implemented using design thinking.

Mobile 294

Mobile Survey User Experience Analytics 294

PYMNTS

JUNE 23, 2016

In what the companies said is a first for the industry, InMotion Global and Triumph Business Capital are partnering to introduce financing options for business fleet customers, linking travel management software with corporate lending. “Online FinTech lenders have raised service-level expectations, even in trucking,” he said.

Industry 110

Industry User Experience Software Capital 110

PYMNTS

JANUARY 31, 2018

In online banking, 40 percent abandonment is … intolerable. As many as four in 10 consumers have at some point in their journey into online banking found the process frustrating enough to give up, as estimated by Signicat. In life, 40 percent of anything is a lot. And the frustration level has grown.

Online 153

Online Security Course Mobile 153

PYMNTS

MARCH 24, 2017

They say an ounce of prevention is worth a ton of cure — and nowhere is that more apparent that in the world on buying and selling online. speed, reliability) of their online services. Catchpoint’s goal: Make it possible to deliver amazing digital experiences to their customers. The Bon-Ton Stores, Inc.,

Online 102

Online Data User Experience Retail 102

PYMNTS

JULY 19, 2017

But you’d be mistaken if you thought that Certify would take a break from industry collaboration. This week the company revealed a new partnership with nuTravel , an online travel booking solution that integrates with travel management companies and large enterprises. And now virtual payments are on the move,” Carpanzano added. “But

Industry 108

Industry Policies Management User Experience 108

PYMNTS

NOVEMBER 27, 2020

“Restaurants are particularly hard-hit by the ongoing pandemic, but [their industry] continues to showcase resilience and innovation,” Eva Wang, vice president of partner acquisition at American Express, told PYMNTS. percent of consumers have switched from shopping for retail products in stores to shopping for them online … and 16.6

Survey 277

Survey Innovation Online Retail 277

PYMNTS

JANUARY 11, 2021

retail jewelry industry. Udaan plans to utilize the new funding to reach out to a greater amount of India's small businesses, improve its user experience and boost its technology program. On Friday, Goldiam's stocks were trading in the green, an India Infoline report said.

Retail 197

Retail US User Experience Innovation 197

PYMNTS

NOVEMBER 5, 2020

But for B2B vendors and suppliers, the unique needs of corporate customers cannot be ignored, making a consumer-like buying experience particularly complex. Yet pricing and payments continue to be a challenge for vendors hoping to optimize the user experience. Pricing Complexities.

Online 358

Online Strategy System Technology 358

Perficient

JUNE 24, 2023

Businesses can stay relevant and take advantage of new possibilities if they can predict and use future industry standards. Companies can make it easier to connect systems, simplify processes, and learn from data-driven decision-making if they keep up with changes in technology and platforms.

Tools 251

Tools Digital Strategies Analytics System 251

PYMNTS

SEPTEMBER 19, 2018

“His professional background and know-how fit perfectly with Entersekt’s mission to enable engaging digital experiences on an industry-leading security platform.”. Digital service providers like banks must constantly balance user friction against risk as consumers demand ever greater convenience,” he added. “At

United States 184

United States Security User Experience Mobile 184

PYMNTS

OCTOBER 25, 2020

Verizon and Microsoft have teamed up to accelerate the delivery of private 5G networks for businesses, announcing a collaboration they said will transform the retail, transportation, logistics, manufacturing and healthcare industries. Samsung’s View. The race to build out the next-gen network is also accelerating, as seen in the recent $6.6

Technology 257

Technology Samsung Mobile United States 257

PYMNTS

DECEMBER 26, 2016

PYMNTS consulted 21 payments executives from across the industry to share their insights on the biggest takeaways from 2016 as part of the “Payments 2016, The Year Of…” eBook. Payments 2016: The Year Of Online And In-Store Convergence Via Mobile. Here is the response from Rahul Shah, senior VP at Applause ….

Mobile 125

Mobile Online eBook Payments 125

PYMNTS

SEPTEMBER 29, 2020

Walmart is keen to get a strong brand backing its eCommerce business, while Tata Group wants a global name and an established player in the online space,” a source told Mint. In May, Tata Capital, a division of Tata Group, introduced a mobile app that promised a better user experience for getting loans.

Groups 199

Groups User Experience Capital Retail 199

PYMNTS

MARCH 14, 2017

According to a press release , the POS Terminal Industry is expected to be valued at $103.52 billion by 2023, with the growing demand for mobile-based features, such as online payments, and the preference for smartphone or tablet usage boosting the market’s growth.

Retail 164

Retail Mobile Marketing Samsung 164

PYMNTS

DECEMBER 29, 2020

Whether it’s simple online purchases or banking, or more complex areas like cryptocurrency or money laundering, Trevor Wingert , a senior know your customer (KYC) and anti-fraud solutions consultant for GeoGuard , told PYMNTS that rapidly changing use cases and technology highlight gaps in the current security approaches being used.

Fraud 270

Fraud Compliance cryptocurrency Security 270

PYMNTS

FEBRUARY 4, 2020

Consumer spending hit a record $880 billion in Q4 2019, thanks to online sales making up 15 percent of total expenditure — higher than ever recorded — and smooth eCommerce checkouts. PYMNTS has been studying the online checkout feature offerings of leading retailers in its Checkout Conversion Index series since 2015.

Report 155

Report Policies Retail Online 155

PYMNTS

JANUARY 8, 2021

But for all the challenges thrown up by 2020, the surge of consumers online has forced merchants to raise the level of their digital checkout game, according to the latest edition of the PYMNTS Checkout Conversion Index. percent for online and 1.4 The year 2020 saw the overall index score rise by 2.2 The Classics Still Count .

Retail 261

Retail Online Mobile Customer Experience 261

PYMNTS

NOVEMBER 23, 2020

That’s a silly simplification of the very serious matter of what AI is doing for the restaurant sector, among others, as online ordering becomes a way of life and not just a lockdown relic. Businesses rapidly embraced digital solutions in 2020 as shopping (and eating) moved online while everyone hid out indoors.

Mobile 289

Mobile Boston Fraud Colorado 289

PYMNTS

MARCH 24, 2017

Whether in online marketplaces or in the brick-and-mortar space, the best merchants want to make shopping an easier experience for their customers. Roberts explained how another one of the company’s robotic products aims to reinvent the brick-and-mortar retail experience by revamping the shopping cart itself.

Online 113

Online Retail Technology Company 113

PYMNTS

OCTOBER 19, 2018

The organization wants to allow merchants, payment networks and card issuers, among other payment industry participants, to contribute to version 1.0, Given the high levels of industry interest in the EMV SRC initiative, EMVCo is publishing a draft specification for wider comment before releasing the official 1.0

Security 176

Security User Experience Cards Industry 176

PYMNTS

SEPTEMBER 22, 2020

Consumer packaged goods (CPG) – which just four years ago had only a 1 percent penetration rate online – are capturing the digital shift in a dramatic way during the pandemic. As the crisis pushed online grocery into exponential growth during the crisis, CPG companies are finally starting to sell and advertise online.

Company 140

Company Capital Resources Retail 140

PYMNTS

SEPTEMBER 15, 2020

In the September Digital Identity Tracker® , PYMNTS explores how sharing economy providers are investing in digital identity verification technologies to protect their users and why trust begins with a seamless onboarding experience. Around The Digital Identity Ecosystem. About The Tracker.

Report 206

Report Los Angeles Fraud Utah 206

PYMNTS

FEBRUARY 1, 2021

healthcare system is lauded for providing the best, most advanced care in the world, when it comes to the payments practices being used with much of that industry, honorable mention might be a more fitting rank. Everybody pays online for everything. Although the U.S. You’re putting in your driver’s license information,” he said.

System 267

System Payments Study Cards 267

PYMNTS

MARCH 3, 2020

The new hub will target software engineering and user experience processes. They previously founded the online payments company Pagar.me. The phenomenal growth of Vancouver’s technology industry and its embrace of skilled immigrants are inextricably linked,” said Dubugras, co-CEO of Brex. billion.

New York City 131

New York City User Experience New York Capital 131

PYMNTS

MAY 3, 2016

Providing top-notch user experiences online and on mobile isn’t limited to retail categories. percent in reliability lands brands back in the middle of the digital user experience pack. Among the most successful brands in the Dynatrace study, their sites delivered 99.39 percent of the time.

Study 100

Study User Experience Apple Branding 100

PYMNTS

DECEMBER 18, 2020

The result has caused a paradigm shift to online and mobile ordering that allows customers to safely and conveniently pick up their food or have it delivered to eat at home. Other notable features that are almost universally offered by top performers include online ordering via website and curbside pickup options.

Study 144

Study Mobile User Experience Innovation 144

PYMNTS

SEPTEMBER 9, 2019

According to payments services provider FIS (via a report from CasinoBeats.com ), “digital wallets will be the preferred method of payment for online gambling activities globally in three years, as further major legislative changes come to the fore. One of the ways that these websites are able to differentiate is through user experience. “One

Innovation 137

Innovation Payments Taxes User Experience 137

PYMNTS

DECEMBER 10, 2020

Still, it was a wake-up call for the industry, showing that such lapses could result in significant fees and criminal prosecution if basic due diligence is not followed. . Online account openings increased by as much as 15 percent when social distancing mandates were implemented. The London-based bank?s identities. .

Video 201

Video Digital Banking User Experience Tools 201

PYMNTS

JULY 16, 2020

Business professionals are seeking to purchase goods and services via the same workflows and interfaces they use in their personal lives, and a focus on user experience can be valuable in the B2B space. We’re used to that digital transaction, paying online, and having our orders be shipped. Back-To-Front.

Strategy 148

Strategy Resources Online Payments 148

PYMNTS

JULY 29, 2020

Consumers’ affinity for online banking solutions, especially mobile banking, is far from new. This represents a challenge for the banking sector, as financial institutions (FIs) including community banks and credit unions (CUs) have to both manage the negative impacts of the current crisis and keep online service seamless.

Tools 167

Tools Mobile Online United States 167

PYMNTS

MAY 20, 2020

Digital guest experience platform Paytronix has partnered with restaurants, using its technology to help them quickly transition from sit-down dining to take-out delivery and curbside pickup. We were able to sell that to our guests online.”. Local Cantina in Ohio used Paytronix to sell margaritas to go.

Meeting 134

Meeting Florida Ohio Texas 134

PYMNTS

FEBRUARY 28, 2019

The digital platform provides hiring, training, compliance management and payroll solutions to its clients, and is geared toward the facilities management, private security and logistics industries, to name a few. Their user experiences need to be easy and friction-free, no matter the churning waters in the back end.

Payments 183

Payments User Experience Training Case Study 183

PYMNTS

MARCH 17, 2020

“When I think back to the feedback that we had from our prior digital experience, we got a lot of comments from our guests, our crew members in the restaurants and from our franchisees,” he explained. What we heard was that our existing app was overly complex, and [that] the user experience was not very intuitive.

Mobile 168

Mobile System Online Data 168

Javelin Strategy & Research

JUNE 10, 2013

When smartphones hit the scene, the reaction in the financial services industry was predictable and practical. Innovative financial institutions rushed to roll out a user experience that mirrored what customers had come to expect from their online channels.

Online 40

Online Mobile User Experience Innovation 40