PYMNTS

JULY 23, 2020

In an interview with PYMNTS, Warren Perlman , chief information officer at global human capital management company Ceridian , said allowing individuals access to their wages in real time — as those wages are earned — could brighten the economic landscape and boost financial wellness considerably.

Study 214

Study How To Meeting Management 214

PYMNTS

FEBRUARY 18, 2020

Mediterranean QSR Dill & Parsley and sandwich brand Cousins Subs recently both encouraged consumers to buy directly from them with the launch of new ordering apps that also offer promotions. The brand is now piloting a new store model intended to better support such takeout and delivery purchases. Find this story in the Tracker.

Millennials 232

Millennials Trends Strategy United States 232

PYMNTS

DECEMBER 6, 2019

Fast casual chain Chipotle Mexican Grill became one of the first major restaurant brands to pioneer the mobile ordering experience in 2008. West recently spoke with PYMNTS about how the chain supports ordering innovations and examines customers’ preferences to improve future experiences. . “In Real Ingredients Meet AI.

Strategy 130

Strategy Innovation Digital Strategies System 130

South State Correspondent

APRIL 27, 2022

You can download it HERE. The total experience is the product, the user’s journey with the product, the marketing/branding, and the interaction between the users and support staff. Leaders managing product teams or departments should keep these fundamentals top of mind when launching or improving a program. Build from there.

Customer Experience 195

Customer Experience eBook User Experience Policies 195

PYMNTS

APRIL 17, 2020

To seize the opportunity to boost revenues and loyalty during this time, QSR operators are shifting their focus to digitally upgrading the drive-thru as well as other modes of off-premise ordering, such as branded mobile apps and third-party delivery aggregators. To get the full story, download the Tracker.

Customer Experience 167

Customer Experience Operations Technology Branding 167

PYMNTS

FEBRUARY 7, 2020

Our team is dedicated to continuing 7-Eleven’s legacy of innovation with industry-leading digital solutions. Employees can shop at the store by downloading an app and signing up. Peter Jelkeby, country retail manager and chief sustainability officer of the group’s division for the U.K. In Other Brick-and-Mortar News.

Retail 143

Retail Dallas Massachusetts Technology 143

PYMNTS

OCTOBER 18, 2019

We are thrilled to be partnering with WHSmith and its brands Funky Pigeon, Cult Pens and The Card Gallery to bring this revolutionary new way to pay, putting the customer firmly in control of their finances. It’s not a separate app to download or service to sign-up for — it works through the mobile banking app a user has.

Retail 116

Retail User Experience ATM Security 116

PYMNTS

AUGUST 10, 2016

What we do know, however, is that efficiency-driving innovation will have its place, come whatever market environment,” Joshua Kempf, cofounder and CEO of online B2B industrial products distributor Gaveteiro.com.br , explained in his TechCrunch piece.

Innovation 100

Innovation Apple social media America 100

Fintech Labs Insights

APRIL 12, 2024

The last one, published in Jan 2014, featured 50 innovations (see below). Note: These are the rankings from 10 years ago. I will update with milestones from 2014 to today and publish next month. I’m taking suggestions here (so far: crypto, BNPL, earned-wage access, chatbots, deposit networks).

Innovation 15

Innovation Fintech Online Mobile 15

PYMNTS

JANUARY 22, 2019

Years later, memories of cramming can make us cringe or induce a nostalgic celebratory attitude: “Hey, I actually managed to do it! As PYMNTS research has shown, innovation is indeed spreading in the QSR world, even though there are significant gaps about what QSR managers and customers prefer when it comes to newer payment methods.

How To 144

How To Fraud Online Mobile 144

PYMNTS

JUNE 26, 2019

To integrate directly into the point-of-sale (POS) systems of leading restaurant brands through Olo Rails, Uber Eats has teamed up with digital food ordering platform Olo. The Olo Rails solution helps restaurant brands publish their menus, location information and prices on participating third-party marketplaces such as Uber Eats.

Branding 108

Branding Report System Management 108

Chris Skinner

FEBRUARY 21, 2017

11:FS CEO David Brear talks to him about why ‘Monzonauts’ are so crazy devoted to the brand. [You You can download and listen to this interview if you prefer] This isn’t your first startup. I did GoCardless because it got me out of being a management consultant, initially. What really stands Monzo apart?

Study 283

Study Training Fintech Digital Banking 283

PYMNTS

JUNE 20, 2019

At the same time, downloads of delivery apps have surged — more than doubling — over the same period. To meet this rising demand, QSRs are tapping into ordering interfaces built into cars and reconstructing stores to make for smoother mobile pickup — along with other innovations.

Mobile 116

Mobile Jacksonville New York City New York 116

PYMNTS

MAY 25, 2017

Whether a brand is selling athletic apparel globally, or it’s trying to sell parents on letting their kids build their own teddy bears, the bottom line is almost always conversions. Before Deck and his team became a software team, they were consultants, helping athletics brands and retailers design omnichannel commerce strategies.

Software 112

Software Branding Online Retail 112

PYMNTS

JULY 27, 2016

When asked to name a cutting-edge automotive innovator, most consumers won’t immediately point to Buick. But now, the brand – more often associated with nostalgia than innovation – is looking to change that through the power of IoT. To download the Tracker, click the button below: About the Tracker. The PYMNTS.com®

Branding 100

Branding Innovation Resources System 100

PYMNTS

OCTOBER 15, 2020

The voice activation may come back with one brand or a few, as well as suggested websites or stores. So perhaps a brand wants to have a special offer for people who sign up for their app, but they want to offer a personalized version to people in a certain segment of a certain brand. So is curbside pickup.

Retail 188

Retail Technology Branding Mobile 188

Perficient

OCTOBER 29, 2020

For any brand that promises to entertain, motivation should center on pleasure. That meant it needed viewers to not only discover its brand, download its app, register and begin watching but also to subscribe at either a $5 or $8 monthly payment level. In the FBM, motivation is defined as the reason for action.

US 294

US social media User Experience Digital Strategies 294

PYMNTS

MARCH 25, 2019

The topic of conversation was the inevitable consolidation of the payments sector, as scale becomes critical to optimizing the payments experience and innovating new payments flows. The lynchpin of that experience would be the consumer’s ability to use Amazon Pay in a merchant app – Whole Foods – to track and manage their grocery purchases.

Payments 198

Payments Innovation Branding Operations 198

PYMNTS

MARCH 27, 2019

For more on the latest in sharing economy market trends, download the Playbook. Online retail giant Amazon is also making a similar push to ensure the reliability of its brand. To read the case study in depth, download the Playbook here. Around the Payments and Platform Economy World. In the U.S., About the Playbook.

Payments 145

Payments Case Study Lending Study 145

PYMNTS

JANUARY 2, 2019

Like many innovators, the founders of Sweetgreen were simply trying to solve a problem — and along the way managed to build a business around the solution. Sweetgreen now employs about 3,500 people, has 90 stores nationwide and has seen about a million people download its mobile app.

blockchain 139

blockchain System Branding Innovation 139

PYMNTS

JANUARY 22, 2019

Years later, memories of cramming can make us cringe or induce a nostalgic celebratory attitude: “Hey, I actually managed to do it! As PYMNTS research has shown, innovation is indeed spreading in the QSR world, even though there are significant gaps about what QSR managers and customers prefer when it comes to newer payment methods.

How To 108

How To Fraud Mobile Online 108

PYMNTS

JUNE 25, 2018

But beautiful produce, nibbles and cool playlists aside, over the course of those 17 years I’ve shopped at Whole Foods, I never downloaded their app. Since Saturday, the Whole Foods app has found a new place on my home screen, even though to get the Prime discounts, I didn’t have to download it. Priming the Pump for Convenience.

Retail 156

Retail Branding Millennials Online 156

PYMNTS

JANUARY 21, 2020

These are just some of the ways companies are tapping into the latest restaurant innovations with the help of technologies such as artificial intelligence (AI) and automated retail: Among diners, 71 percent would be open to QSRs incorporating AI. At the time, it was noted that Dynamic Yield enables over 300 brands in six continents.

Tampa 134

Tampa Detroit Philadelphia Technology 134

PYMNTS

FEBRUARY 27, 2019

These are some of the reasons that consumers are visiting brick-and-mortar grocers – from Wegmans Food Markets to Kroger – and how these grocers (as well as technology providers) are rolling out innovations and features to serve in-store customers. Roughly three in 10 – or 27.1

Maine 135

Maine Seattle Online Retail 135

FICO

DECEMBER 4, 2018

I’m excited to announce that FICO has been named as a category leader in the Chartis Financial Crime Risk Management Systems for Enterprise Fraud report. The Chartis report Vendor Analysis: FICO (Financial Crime Risk Management Systems: Enterprise Fraud; Market Update 2018) provides further analysis of FICO’s rating.

Fraud 45

Fraud Risk Management Analytics Analysis 45

PYMNTS

JULY 28, 2016

It can be both a blessing and a burden being America’s oldest (active) automobile brand. So for Buick, a brand that has produced nameplates like Roadmaster, Skylark and LeSabre, the blessing of a long life – while contemporaries like Mercury and Pontiac have long since hit the highway to heaven – is also the burden of popular perception.

Branding 100

Branding System Technology Millennials 100

PYMNTS

MARCH 1, 2017

Consumers no longer want to just be transacted with—consumers want to be in relationships with the retailers and brands that know them well.”. Founded in 2010, the company offers a SaaS-based subscription technology platform and builds tools for brands and merchants looking to add subscription services to their retail repertoire.

Branding 100

Branding Retail Software User Experience 100

PYMNTS

APRIL 18, 2017

voice) to interact with people, brands or services and bots that heretofore have had no real place in the bidirectional, asynchronous messaging context.”. Connecting consumers with brands at any time of the day for customer service and making purchases gives chat commerce the opportunity to shake up the retail industry.

social media 123

social media Payments Retail Branding 123

PYMNTS

SEPTEMBER 3, 2018

The term “thinking outside of the box” originates from advice that puzzle management consultants famously gave to clients in the 1970s and 1980s to encourage creative thinking. Throw out everything you’ve ever learned about what makes a consumer loyal to a brand.” – Loyalties New One Percenters.

Innovation 100

Innovation Branding Retail Regulation 100

PYMNTS

NOVEMBER 13, 2019

In an interview with PYMNTS, Mladen Vladic, general manager of loyalty solutions at Fidelity National Information Services ( FIS ), said bridging the gap between a satisfied customer and a loyal one is a matter of urgency for firms across all verticals, but especially for retailers.

Millennials 118

Millennials social media Retail Cards 118

CB Insights

MAY 24, 2019

Clearly, our March newsletter discussing the importance of supply chain innovation must have resonated with them (kidding). Download the free report to learn about the biggest emerging trends in retail and strategies to watch for 2019. To stay competitive, retailers and brands must keep their supply chains on the digital forefront.

Retail 37

Retail Branding Trends Leadership 37

PYMNTS

JULY 11, 2016

Karen Webster sat down with the winners of the competition to learn more about the inspiration behind their innovations and why they walked away with the prize. helps brands build and manage chatbots that consumers can use to transact inside popular messaging apps. Humanizing The Brands. Here’s what she learned.

social media 100

social media Branding Retail Meeting 100

PYMNTS

SEPTEMBER 16, 2019

And so a sheepherding innovation – and new vocabulary word – was born. After three years, we are now starting to see important shifts in behavior that we believe only sharpens the focus for the evolution of the connected commerce future – from the only point of view that matters: The consumer who buys, downloads and uses connected devices.

Millennials 222

Millennials Study Course Trends 222

PYMNTS

JULY 19, 2018

The need is there for a comprehensive approach for risk management, which in turn means that both FinTechs and FIs need a strong, consistent strategy and roadmap from the very start of collaborations. Thus, risk management must evaluate compatibility not just of tech platforms in place, but must also take a cue from strategic goals.

Fintech 107

Fintech Risk Management Big Data Management 107

PYMNTS

FEBRUARY 26, 2018

But innovations like contactless payments and mobile wallets also took this view and have seen tepid adoption rates, despite constantly adding or improving functionality and perks to get customers excited. But more than that, technology like this can help retailers with inventory management, cost reduction and analytics.

Seattle 100

Seattle America Retail Customer Experience 100

PYMNTS

JUNE 18, 2018

Our work with cloud-based POS provider Bypass and Bank of America Merchant Services in analyzing the QSR sector each quarter also reflects an increased emphasis by this sector on using new tech to innovate and remain competitive. Most QSRs recognize this too — with only a little more than a third of our sample having a branded mobile app.

Innovation 118

Innovation Branding Study Industry 118

PYMNTS

NOVEMBER 14, 2016

The current hype surrounding AR can draw in new customers to a brand that implements it, while AR’s ability to increase user participation can work toward customer retention. The AR game saw 100 million downloads and $200 million in revenue in its first month. The global security concern figure is 87 percent.

Security 100

Security Regional Data Examples 100