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Change management in banks and credit unions: A key to success

Abrigo

Why change management is vital for banks and credit unions Regulators promote change management to manage risk, but banks and credit unions can also achieve important benefits when they manage change. This article describes recent comments by financial regulators about managing change.

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Driving Contact Center Innovation in Uncertain Times

Perficient

It’s also a great time to think about innovation. You can find plenty of blogs and articles discussing all the ways COVID has caused disruption in the customer engagement space: long waits, remote agents, overwhelmed capacity, and on-premise limitations to name a few. Self-service can be a sub-set of call deflection.

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DATA: How FI’s Innovation Gap Is Big Tech’s Big Opportunity

PYMNTS

As far as we can tell, the origin of the quote is from a 2012 Fortune article, with the author writing: “ A favorite Bezos aphorism is “Your margin is my opportunity.” . A favorite aphorism that all research indicates came up for the first time in that article. The Headwinds Creating The Innovations Gap .

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Solve This Problem with Your Strategic Horizon

South State Correspondent

In this article, we want to go deeper to show how by increasing your planning horizon, you can increase your long-term performance. This all compares to about a 40%+ return invested in improving processes (loan, branch, cash management, etc.) Bank management should, of course, strive to increase cash flow as soon as possible.

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AWS and Red Hat Team Up for Joint OpenShift Offering

Perficient

The announcement this week from AWS and Red Hat to bring managed OpenShift to AWS cloud has me thinking about other great combos such as chips and salsa, or the sun and moon, or Simon & Garfunkel. I love when complementary partners pair up to deliver something creative and innovative for businesses.

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Measure Twice, Cut Once. Plan Twice, Build Once

Perficient

In our last article, Starting Down the Road to Supply Chain Visibility , we discussed Perficient’s recommendations regarding processes to provide supply chain visibility. Supporting large, cross-industry Supply Chain firms, he has a PMP certification and is a Six Sigma Green Belt project manager.

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Model Bank 2017: Small Business and Corporate Digital Innovation Themes

Celent Banking

This is the fifth article in a weekly series highlighting trends and themes from Celent’s Model Bank submission process. Operations and Risk. Legacy Transformation / IT Platform Innovations. Emerging Innovation. Another critical element of the digitization of these processes is speed. payroll services).