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Driving Contact Center Innovation in Uncertain Times

Perficient

It’s also a great time to think about innovation. You can find plenty of blogs and articles discussing all the ways COVID has caused disruption in the customer engagement space: long waits, remote agents, overwhelmed capacity, and on-premise limitations to name a few. I won’t go into all the details of that again here.

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How Article Wants To Conquer Furniture Delivery’s Last Mile

PYMNTS

Article is part of that up-and-coming class, though its story is a bit different than its fellows in the field. Andy Prochazka, now Article’s chief marketing officer, had discovered while working in China the really massive gaps between production costs and retail pricing. “It Article launched to do just that.

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DATA: How FI’s Innovation Gap Is Big Tech’s Big Opportunity

PYMNTS

As far as we can tell, the origin of the quote is from a 2012 Fortune article, with the author writing: “ A favorite Bezos aphorism is “Your margin is my opportunity.” . A favorite aphorism that all research indicates came up for the first time in that article. The Headwinds Creating The Innovations Gap .

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Solve This Problem with Your Strategic Horizon

South State Correspondent

In this article, we want to go deeper to show how by increasing your planning horizon, you can increase your long-term performance. The bank that will be around in the next 50 years will be one that develops the ability to build infrastructure now that allows for efficient innovation in the future. Few companies were more innovative.

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Change management in banks and credit unions: A key to success

Abrigo

Supervisory priorities Banking examiners to focus on managing change As banks and credit unions face an ever-evolving landscape that requires adaptability and innovation, they would be wise to take stock of their change management processes. This article describes recent comments by financial regulators about managing change.

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AWS and Red Hat Team Up for Joint OpenShift Offering

Perficient

According to this Forrester article by Jay McBain, 73% of B2B buyers report that buying through eCommerce, web direct, or marketplaces is very convenient. As companies look to build a modern digital business, they need business agility, operational efficiency, access to insight, and technical resilience.

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Model Bank 2017: Small Business and Corporate Digital Innovation Themes

Celent Banking

This is the fifth article in a weekly series highlighting trends and themes from Celent’s Model Bank submission process. Operations and Risk. Legacy Transformation / IT Platform Innovations. Emerging Innovation. Another critical element of the digitization of these processes is speed. payroll services).