Why diversity abounds in new branch designs

Celent Banking

Branch channel transformation is a complex and expensive undertaking. It is the rich diversity in approaches taken to the important task of improving branch channel efficiency and effectiveness that makes this topic so fascinating.

PREVENTING THE 7 BIG MISTAKES IN BRANCH DESIGN

Banker to Banker

Since at least the early 1500’s, bank branches have been the central interaction point between a bank and its customers. Next to a bank’s staff, branches are one of the largest contributors to a bank’s overall brand and thus, rank highly on important items for customer satisfaction

2016 Retail Banking Branch Design Showcase

The Financial Brand

Here is a massive gallery with 50+ photos of branch concepts from around the world — ideas and inspiration that will shape your branch experience. Branch Design ANZ BBVA Island Savings la Caixa Santander Virgin Money

Retail Banking Branch Design Showcase – Fall 2016

The Financial Brand

Take a look at this huge gallery with more than 65 photos of a dozen different retail branch concepts from around the world. Branch Design

Retail Banking Branch Design Showcase – Spring 2017

The Financial Brand

Check out this huge collection with over 75 photos of 14 different branch projects from across the globe — ideas and inspiration for your next project. Branch Design

Modern, Attractive Branch Design Balances Technology with Personalized Service

ATM Marketplace

Discover how CapStar Bank created an accessible, boutique environment featuring an open concept floor plan with automated services and private consultation spaces

Facility Solutions: Missing elements of branch design

CU Insight

While branches are expensive to operate, they provide golden opportunities to connect with members. To optimize the investment in branches, we must extract every ounce of opportunity to deliver the brand experience and increase member awareness of products and services.

Radical Bank Branch Design Fuses Digital With Physical

The Financial Brand

Using the latest in digital technology, mBank''s new branch design reduces costs, improves consumer engagement and increases sales. Branch Strategies Branch of the Future Digital Selling Kinect mBank

Tech Time: Tablets, ATMs and open branch design improve the member experience

CU Insight

We recognized that a traditional branch design and flow didn’t optimally meet these modern demands. As a result, two years ago, we decided to tweak the way we interact with and serve our members in the branch. Revamping the Branch .

Branch Experience Showcase: Stunning Designs From Banks Around The World

The Financial Brand

Over 100+ photos of new branch designs show how banks are moving away from tellers and transactions to lounges and retail hangouts. The post Branch Experience Showcase: Stunning Designs From Banks Around The World appeared first on The Financial Brand. Branch Design

Optimize or Kill Bank and Credit Union Branches?

The Financial Brand

Banking brands are solving branch system malaise and building instant equity with consumers by renovating instead of bulldozing everything. The post Optimize or Kill Bank and Credit Union Branches? Branch Design

Interactive Tech Drives Bank’s New Experiential Branch

The Financial Brand

Facial recognition and avatars give consumers a unique adventure at unusual Associated Bank branch, and help attract new customers. The post Interactive Tech Drives Bank’s New Experiential Branch appeared first on The Financial Brand. Branch Design Customer Experience

Branches Should Be Advice Centers, But Are Banks Ready?

The Financial Brand

The post Branches Should Be Advice Centers, But Are Banks Ready? Branch Design Featured ContentFinancial institutions can make more money and serve people better if they improve advisory services and stop hiding them behind teller areas.

Improved Workspaces Key Reason Banking Brands Opt for Green Design

The Financial Brand

Banking executives should carefully weigh the cost-benefits of building a LEED-certified branch or headquarters. The post Improved Workspaces Key Reason Banking Brands Opt for Green Design appeared first on The Financial Brand. Branch Design

Turn Patchwork Branch Collection into a Coherent Brand Experience

The Financial Brand

But branch consistency can be improved, without losing local feel. The post Turn Patchwork Branch Collection into a Coherent Brand Experience appeared first on The Financial Brand. Branch DesignA network-wide overhaul isn't practical for many banks and credit unions.

The Branch of the Future: What Does It Look Like?

The Financial Brand

Seven retail banking experts share their insights on branch design trends and outline their vision for banking services in the physical space. Branch Design Branch Strategies

Banks Should Turn Branches Into Coworking Spaces

The Financial Brand

With digital banking reducing branch traffic, banks should convert unused space into coworking offices. The post Banks Should Turn Branches Into Coworking Spaces appeared first on The Financial Brand. Branch Design Branch Strategies Featured Content Branch of the Future concept branch

What Retailers can Teach FIs About Marketing

ForwardBanker

Financial Marketing Insights branch design branches Loyalty Millennials retail Social MediaMany financial institutions don’t want to admit it, but the truth is simple – financial institutions are retailers.

What Retailers can Teach FIs About Marketing

ForwardBanker

Financial Marketing Insights branch design branches Loyalty Millennials retail Social MediaMany financial institutions don’t want to admit it, but the truth is simple – financial institutions are retailers.

Capital One Cafés: Coffee Shops or Bank Branches?

The Financial Brand

Branch Design Capital OneWould Capital One really keep opening as many of their signature cafes as they have planned if the concept wasn't working?

Beer and Banking? O Bee Credit Union’s Unique Brewpub Branch Experience

The Financial Brand

This unique multi-sensory branch blends banking with beer, with taps in the "teller bar" and the smell of hops infused by scent generators. O Bee Credit Union’s Unique Brewpub Branch Experience appeared first on The Financial Brand. Branch Design Brand Identity & Design Customer Experience O BeeThe post Beer and Banking?

Experts Caution Against Cramming Tech, Gadgets and Gizmos in Branches

The Financial Brand

Six experts on retail design in the financial industry share their thoughts on the role technology will play in bank and credit union branches. Branch Design

Branch Investment Is Part of a Strong Digital Banking Strategy

The Financial Brand

Branch Design Branch Strategies Branch of the Future concept branch digital banking digital design flagship branch mobile banking

Bank Branch Transformation: More Than Lipstick on a Pig

The Financial Brand

The core elements of a modern banking branch renovation include customer experience, ROI, lean processes and community space. Branch Strategies Branch of the Future concept branch design Solidus universal banker

Feast Your Eyes On This High-Tech, All-Digital Branch

The Financial Brand

This branch has it all. Branch DesignInteractive touchscreens. Tablets. Smart watches. Bluetooth sensors. Two-way video conferencing. iBeacons. Contactless technology.

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The Right Retail Branch Strategy: Amazon-Style Tech or Starbucks Experience?

The Financial Brand

The post The Right Retail Branch Strategy: Amazon-Style Tech or Starbucks Experience? Branch Design Branch StrategiesWill the future of retail banking be dominated by Amazon-style digital technologies? Or will those delivering a phenomenal experience like Starbucks win the war? appeared first on The Financial Brand.

Consumers Test-Drive Banking Ideas Inside This Hybrid Branch & Innovation Center

The Financial Brand

America First Credit Union invites the public to be a part of its innovation center — a lab inside a fully functioning branch location. The post Consumers Test-Drive Banking Ideas Inside This Hybrid Branch & Innovation Center appeared first on The Financial Brand. Branch Design Customer Experience Innovation Strategies America First

9 Spectacular Headquarters Designs From Banks and Credit Unions

The Financial Brand

Branch Design Culture & LeadershipThis gallery boasts over 100 photos of slick corporate offices that foster a tech-savvy culture and help recruit talent in the Digital Age.

Fast-Food Restaurants Serve Rebranding Lessons to Banks and Credit Unions

The Financial Brand

Does your old-looking branch send the wrong message to consumers about your brand? Branch Design Brand Identity & Design NewGroundIt might be time to put remodeling on the menu.

6 Ways to Overcome the Mobile Zombie Apocalypse in Bank Branches

The Financial Brand

These things are certain: consumers are glued to their phones, and branch traffic is down. Branch Design Bluetooth iBeaconsBut here are six ideas fusing the two issues together.

Branching Out  

ABA Community Banking

How the new generation of bank branch designs builds community, brand and emotional connections. The post Branching Out appeared first on ABA Banking Journal. Community Banking Featured Retail/Marketing Branches Innovation

Branching Out  

ABA Community Banking

How the new generation of bank branch designs builds community, brand and emotional connections. The post Branching Out appeared first on ABA Banking Journal. Community Banking Featured Retail/Marketing Branches Innovation

Simplicity offers the best Return on Investment

CU Insight

Physical branch coverage. Depending on the geography and demographics of your service area, how easy is it for people to get to their nearest branch? Are your branches evolving and growing with the shifting population patterns of your area? Digital branch coverage.

Disclosures everywhere! …except for there.

Credit Union Geek

Your new branch design includes sweeping halls, natural lighting, and big windows to provide a welcoming atmosphere. Originally published on CUInsight.com You’re all about openness. That snazzy new website encourages whitespace with at-a-glance information on your latest promotions. Of course, your staff are available to answer any questions members might have, as well as help […]. The post Disclosures everywhere! …except for there.

Two Hallmarks of Successful Branch Transformation Initiatives

Celent Banking

Since my coverage areas include branch and ATM channel technologies, I often get asked, “What distinguishes successful branch channel transformation initiatives?” Most banks appear to associate branch channel transformation with radical changes in the branch operating model.

Top 10 Articles of 2014

The Financial Brand

Digital marketing, big data, Millennials, branch design and social media topped the list. What subjects interested readers most last year? Most Popular

Citi’s Geolocation Move

Celent Banking

Getting its branch operations, mobile product management, IT and LOB leadership aligned represents real commitment to innovation. Banking Retail Banking branch branch transformation digital innovation Mobile Omnichannel

Passwords Suck – Bring on Biometrics!

Celent Banking

The chart below shows surveyed likelihood of technology usage in future branch designs as measured by Celent’s Branch Transformation Research Panel in late 2015. Banking Compliance Retail Banking authentication biometrics branch transformation digital banking KBA KYC

How to Regain Bank Branch Relevance

The Financial Brand

A recent BAI Banking Strategies article titled Five Tactics for Keeping Branches Relevant offered five points of advice for “turning your branch infrastructure into a strategic advantage to enhance wallet share”: Shift the focus to “higher quality” exchanges.

A New Human Connection

Independent Banker

The most successful uses of the machines have been instances where they fit within an overall bank strategy that includes traditional branch tellers in some or even all of the locations, some community bankers and technology experts say. “We an in-store branch design firm in Cornelia, Ga.

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Bank Branches: A New Model

Jeff For Banks

This design or that design. All the talk around the branch of the future is about design, staff levels, square footage, and technology. But look at our cool design! Why doesn't anyone transfer to branches? No intention of remaining in the branch.

Facility Solutions: CX + SX = PX

CU Insight

Customer service (or customer experience) engineering has become a core principle in the evolving design and operation of branches and remote delivery for most credit unions.

4 Gonzo Takeaways from BAI Retail Delivery ’15: Viva Las Vegas?

Gonzobanker

This person needs rescued and whoever designed that expensive use of space?” can make analog more valuable if we drive community interest in branch facilities to learn from one another instead of another investments seminar-lecture. by Sam Kilmer & Eric Weikart.