Why diversity abounds in new branch designs

Celent Banking

Branch channel transformation is a complex and expensive undertaking. It is the rich diversity in approaches taken to the important task of improving branch channel efficiency and effectiveness that makes this topic so fascinating. For this reason, Celent launched two research panels in 2015, one devoted to digital banking and another focused on branch transformation. Channel systems designed ten years ago aren’t the answer to tomorrow’s challenges!

PREVENTING THE 7 BIG MISTAKES IN BRANCH DESIGN

South State Correspondent

Since at least the early 1500’s, bank branches have been the central interaction point between a bank and its customers. Next to a bank’s staff, branches are one of the largest contributors to a bank’s overall brand and thus, rank highly on important items for customer satisfaction

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

Dozens of M&T branches designated as 'multicultural banking centers'

American Banker

ESG Consumer banking Branch banking

Fifth Third rethinks new-branch designs in light of coronavirus

American Banker

The pandemic won’t halt the Cincinnati bank's plan to open about 100 branches in the Southeast, but features could be added to accommodate social distancing. Greg Carmichael Earnings Branch management Regional banks Coronavirus Fifth Third Bancorp Consumer banking Branch banking

Remote tellers, restaurant-style pagers: Branch design in the COVID era

American Banker

Credit unions Coronavirus

Prepping for PPP 2.0, new bankers’ hours, rethinking branch design: Top stories of the week

American Banker

Lenders are set to flood the SBA with new PPP applications; long nights and weekends the new normal; Fifth Third rethinks new-branch designs in light of coronavirus; and more from this week's most-read stories. SBA Ally Financial Layoffs Lending Club Square Fifth Third Coronavirus Paycheck Protection Program

Retail Banking Branch Design Showcase – Fall 2016

The Financial Brand

Take a look at this huge gallery with more than 65 photos of a dozen different retail branch concepts from around the world. Branch Design

Modern, Attractive Branch Design Balances Technology with Personalized Service

ATM Marketplace

Discover how CapStar Bank created an accessible, boutique environment featuring an open concept floor plan with automated services and private consultation spaces

Retail Banking Branch Design Showcase – Spring 2017

The Financial Brand

Check out this huge collection with over 75 photos of 14 different branch projects from across the globe — ideas and inspiration for your next project. Branch Design

Radical Bank Branch Design Fuses Digital With Physical

The Financial Brand

Using the latest in digital technology, mBank''s new branch design reduces costs, improves consumer engagement and increases sales. Branch Strategies Branch of the Future Digital Selling Kinect mBank

Consumer Research Improves Bank Branch Design

The Financial Brand

Banking needs to design retail branches that satisfy the underlying needs of today’s digital engaged consumers. Branch Strategies BMO Branch of the Future concept branch Figure3

Flexible Designs, Floorplans & Branding Help Future-Proof Bank Branches

The Financial Brand

This article Flexible Designs, Floorplans & Branding Help Future-Proof Bank Branches appeared first on The Financial Brand. In an environment of segmented markets and fast-changing consumer behaviors, flexible branch designs enable banks to respond quickly.

When Will Retail Banking Return to ‘Normal’? Should It?

ABA Community Banking

The time is right to leverage the experiences of the past few months to make significant and sustainable changes to the branch environment. The post When Will Retail Banking Return to ‘Normal’? Should It? appeared first on ABA Banking Journal.

Podcast: How a Community Banker Helped Columbus Discover Modern Architecture

ABA Community Banking

cities for architectural innovation and design? ABA Banking Journal Podcast Community Banking Featured Bank branches Bank community engagement Branch design Community development History

Podcast: Two Vibrant Traditions in U.S. Bank Architecture

ABA Community Banking

bank design: classicism and modernism. ABA Banking Journal Podcast Community Banking Featured Retail and Marketing Branch design Branches History

Podcast: How the OCC’s Premises Proposal Could Hamstring Bank Operations

ABA Community Banking

ABA Banking Journal Podcast Community Banking Featured Policy Retail and Marketing Bank branches Branch design Commercial real estate Coronavirus Customer experience Operations Remote work Return to normal operations

Retail Branch Strategy: High Tech, High Touch & Highly Trained Staff

The Financial Brand

To maximize the value of their branches, banks and credit unions are adopting tellerless designs emphasizing technology and advice. The post Retail Branch Strategy: High Tech, High Touch & Highly Trained Staff appeared first on The Financial Brand.

Digital Banking’s COVID Boom Drives Branch Transformation

The Financial Brand

But branches are being reborn amid a new sense of community. The post Digital Banking’s COVID Boom Drives Branch Transformation appeared first on The Financial Brand. Branch Design Branch Strategies Community BanksDigital channels won the race for convenience.

What Bank & Credit Union Branches Must Look Like in 2022 and Beyond

The Financial Brand

With branch networks sharply reduced and their purpose changing, four experts reveal what the modern branch must have to succeed. Branch Design Branch Strategies Featured Content Technology Strategies ATM bank tellers branch employee ITM video banking

Top Execs Reveal Insights Into Citi’s Changing Consumer Banking Strategy

The Financial Brand

Its new flagship branch, retail pullback in Asia, wealth management focus and search for a Google Plex replacement are pieces of the puzzle. Branch Design Branch Strategies Featured Content Spotlight Citibank retail banking universal banker

The Persistent Brand Awareness Value of Branches

The Financial Brand

The post The Persistent Brand Awareness Value of Branches appeared first on The Financial Brand. Branch Design Branch Strategies Featured Content SignageOut of sight truly means out of mind for banks and credit unions, even as digital channels grow.

7 Rebranding Lessons from Truist’s Massive Branch Remodel

The Financial Brand

Even financial institutions with only a small branch network share common rebranding issues of communications, cost and vendor management. The post 7 Rebranding Lessons from Truist’s Massive Branch Remodel appeared first on The Financial Brand.

Avoiding Branch Rebranding Headaches in Mergers and Acquisitions

The Financial Brand

The post Avoiding Branch Rebranding Headaches in Mergers and Acquisitions appeared first on The Financial Brand. Branch Design Brand Identity & Design Featured Content Adrenaline communications employee experience mergers

Three Essentials to Creating a High-Performing Branch Network

The Financial Brand

Branch network optimization is complex, but done correctly by harnessing data and customer experience research, it is highly rewarding. The post Three Essentials to Creating a High-Performing Branch Network appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

7 Mistakes Financial Institutions Make With Digital Signage

The Financial Brand

Digital signs should improve in-branch marketing, communications and customer experience. Branch Design Digital Marketing digital signage videoBut do they? Here's how to avoid common pitfalls.

Three Ways to Get Stalled Branch Projects Back on Track

The Financial Brand

The post Three Ways to Get Stalled Branch Projects Back on Track appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Branch Design Branch Strategies Branding Contributed Content Customer Experience rebranding

As COVID Spikes, Branch Safety Is Back in the Spotlight

The Financial Brand

Moving beyond masks, financial institutions use technology to reduce the need for branch visits, and make people safer when they do come in. The post As COVID Spikes, Branch Safety Is Back in the Spotlight appeared first on The Financial Brand.

Three Factors Can Make or Break Your Bank’s Strategic Plan

The Financial Brand

How banks and credit unions sort out sales culture, branching strategy, and budget controls will impact their future success. Bank Branch Transformation *Bank Culture Contributed Content branch design budgets ITM micro branch

What Reopening Plans Reveal About Retail Banking’s Future

The Financial Brand

Branch Design Branch Strategies Customer Experience Featured Content Branch of the Future CoronavirusCovid-19 comeback: Sampling of financial executives plus views of two Georgia bankers suggests a 'return to normal' will be anything but.

As COVID-19 Favors Drive-Up Banking, Renovations Should Include ITMs

The Financial Brand

Branch Design Branch Strategies CoronavirusFinancial institutions must balance many consumers' pandemic-era desire for avoiding bank lobbies by using drive-ups against cost pressures.

PNC to Vault to #5 Ahead of U.S. Bank via BBVA Buy Embracing Branches

The Financial Brand

Bank via BBVA Buy Embracing Branches appeared first on The Financial Brand. Branch Design Branch Strategies Culture & Leadership Featured Content Spotlight Bank of America BBVA Chime Citigroup JPMorgan Chase Marous PNC US Bank Wells Fargo

How Navy Federal Balances Digital+Branch CX in its Post-COVID Strategy

The Financial Brand

The post How Navy Federal Balances Digital+Branch CX in its Post-COVID Strategy appeared first on The Financial Brand. Branch Design Credit Unions Customer Experience Digital Banking Strategies Featured Content Forrester Navy FederalEven as digital usage rises, the largest U.S.

Branch Experience Showcase: Stunning Designs From Banks Around The World

The Financial Brand

Over 100+ photos of new branch designs show how banks are moving away from tellers and transactions to lounges and retail hangouts. The post Branch Experience Showcase: Stunning Designs From Banks Around The World appeared first on The Financial Brand. Branch Design

Chatbots and Cafés: How Capital One Balances Digital, Physical Banking

The Financial Brand

Branch Design Branch Strategies Customer Experience Digital Banking Strategies Featured Content Capital One chatbot design virtual assistantThe big retail bank's experience proves a digital + physical strategy not only works, but could be the key to capturing Gen Z.

Retail Branch Strategy: High Tech, High Touch & Highly Trained Staff

The Financial Brand

This article Retail Branch Strategy: High Tech, High Touch & Highly Trained Staff appeared first on The Financial Brand. To maximize the value of their branches, banks and credit unions are adopting tellerless designs emphasizing technology and advice.