Why diversity abounds in new branch designs

Celent Banking

Branch channel transformation is a complex and expensive undertaking. It is the rich diversity in approaches taken to the important task of improving branch channel efficiency and effectiveness that makes this topic so fascinating. For this reason, Celent launched two research panels in 2015, one devoted to digital banking and another focused on branch transformation. Channel systems designed ten years ago aren’t the answer to tomorrow’s challenges!

PREVENTING THE 7 BIG MISTAKES IN BRANCH DESIGN

Banker to Banker

Since at least the early 1500’s, bank branches have been the central interaction point between a bank and its customers. Next to a bank’s staff, branches are one of the largest contributors to a bank’s overall brand and thus, rank highly on important items for customer satisfaction

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Fifth Third rethinks new-branch designs in light of coronavirus

American Banker

The pandemic won’t halt the Cincinnati bank's plan to open about 100 branches in the Southeast, but features could be added to accommodate social distancing. Greg Carmichael Earnings Branch management Regional banks Coronavirus Fifth Third Bancorp Consumer banking Branch banking

Prepping for PPP 2.0, new bankers’ hours, rethinking branch design: Top stories of the week

American Banker

Lenders are set to flood the SBA with new PPP applications; long nights and weekends the new normal; Fifth Third rethinks new-branch designs in light of coronavirus; and more from this week's most-read stories. SBA Ally Financial Layoffs Lending Club Square Fifth Third Coronavirus Paycheck Protection Program

Retail Banking Branch Design Showcase – Fall 2016

The Financial Brand

Take a look at this huge gallery with more than 65 photos of a dozen different retail branch concepts from around the world. Branch Design

2016 Retail Banking Branch Design Showcase

The Financial Brand

Here is a massive gallery with 50+ photos of branch concepts from around the world — ideas and inspiration that will shape your branch experience. Branch Design ANZ BBVA Island Savings la Caixa Santander Virgin Money

Modern, Attractive Branch Design Balances Technology with Personalized Service

ATM Marketplace

Discover how CapStar Bank created an accessible, boutique environment featuring an open concept floor plan with automated services and private consultation spaces

Consumer Research Improves Bank Branch Design

The Financial Brand

Banking needs to design retail branches that satisfy the underlying needs of today’s digital engaged consumers. Branch Strategies BMO Branch of the Future concept branch Figure3

Radical Bank Branch Design Fuses Digital With Physical

The Financial Brand

Using the latest in digital technology, mBank''s new branch design reduces costs, improves consumer engagement and increases sales. Branch Strategies Branch of the Future Digital Selling Kinect mBank

When Will Retail Banking Return to ‘Normal’? Should It?

ABA Community Banking

The time is right to leverage the experiences of the past few months to make significant and sustainable changes to the branch environment. Community Banking Featured Human Resources Retail and Marketing Bank branches Branch design Branch management Branch strategy Digital banking Digital transformation ITMs Retail banking Sales Staffing

Podcast: How a Community Banker Helped Columbus Discover Modern Architecture

ABA Community Banking

cities for architectural innovation and design? ABA Banking Journal Podcast Community Banking Featured Bank branches Bank community engagement Branch design Community development HistoryWith just 44,000 residents, how did the town of Columbus, Indiana, become one of the nation's leading architectural destinations -- ranked sixth of all U.S. The answer: a community bank president named J. Irwin Miller.

How Navy Federal Balances Digital+Branch CX in its Post-COVID Strategy

The Financial Brand

The post How Navy Federal Balances Digital+Branch CX in its Post-COVID Strategy appeared first on The Financial Brand. Branch Design Credit Unions Customer Experience Digital Banking Strategies Featured Content Forrester Navy FederalEven as digital usage rises, the largest U.S.

As COVID Spikes, Branch Safety Is Back in the Spotlight

The Financial Brand

Moving beyond masks, financial institutions use technology to reduce the need for branch visits, and make people safer when they do come in. The post As COVID Spikes, Branch Safety Is Back in the Spotlight appeared first on The Financial Brand.

A Realistic Alternative to Putting Up with Outdated Bank Branches

The Financial Brand

Renovating branches can be a tough sell, but a simple three-step approach can quickly make a huge difference to antiquated facilities. The post A Realistic Alternative to Putting Up with Outdated Bank Branches appeared first on The Financial Brand.

As COVID-19 Favors Drive-Up Banking, Renovations Should Include ITMs

The Financial Brand

Branch Design Branch Strategies CoronavirusFinancial institutions must balance many consumers' pandemic-era desire for avoiding bank lobbies by using drive-ups against cost pressures.

PNC to Vault to #5 Ahead of U.S. Bank via BBVA Buy Embracing Branches

The Financial Brand

Bank via BBVA Buy Embracing Branches appeared first on The Financial Brand. Branch Design Branch Strategies Culture & Leadership Featured Content Spotlight Bank of America BBVA Chime Citigroup JPMorgan Chase Marous PNC US Bank Wells Fargo

The Branch of the Future: What Does It Look Like?

The Financial Brand

Seven retail banking experts share their insights on branch design trends and outline their vision for banking services in the physical space. Branch Design Branch Strategies

Branch Experience Showcase: Stunning Designs From Banks Around The World

The Financial Brand

Over 100+ photos of new branch designs show how banks are moving away from tellers and transactions to lounges and retail hangouts. The post Branch Experience Showcase: Stunning Designs From Banks Around The World appeared first on The Financial Brand. Branch Design

What Reopening Plans Reveal About Retail Banking’s Future

The Financial Brand

Branch Design Branch Strategies Customer Experience Featured Content Branch of the Future CoronavirusCovid-19 comeback: Sampling of financial executives plus views of two Georgia bankers suggests a 'return to normal' will be anything but. The post What Reopening Plans Reveal About Retail Banking’s Future appeared first on The Financial Brand.

Interactive Tech Drives Bank’s New Experiential Branch

The Financial Brand

Facial recognition and avatars give consumers a unique adventure at unusual Associated Bank branch, and help attract new customers. The post Interactive Tech Drives Bank’s New Experiential Branch appeared first on The Financial Brand. Branch Design Customer Experience

Optimize or Kill Bank and Credit Union Branches?

The Financial Brand

Banking brands are solving branch system malaise and building instant equity with consumers by renovating instead of bulldozing everything. The post Optimize or Kill Bank and Credit Union Branches? Branch Designappeared first on The Financial Brand.

Branches Should Be Advice Centers, But Are Banks Ready?

The Financial Brand

The post Branches Should Be Advice Centers, But Are Banks Ready? Branch Design Featured ContentFinancial institutions can make more money and serve people better if they improve advisory services and stop hiding them behind teller areas. appeared first on The Financial Brand.

Digital Pioneer BBVA USA Opts to Build New Branches … Here’s Why

The Financial Brand

The post Digital Pioneer BBVA USA Opts to Build New Branches … Here’s Why appeared first on The Financial Brand. Branch Design Branch Strategies Featured ContentMarrying virtual and physical, halving the floor plan, trimming staff to basics, and rethinking mission go into post-COVID expansion drive.

Improved Workspaces Key Reason Banking Brands Opt for Green Design

The Financial Brand

Banking executives should carefully weigh the cost-benefits of building a LEED-certified branch or headquarters. The post Improved Workspaces Key Reason Banking Brands Opt for Green Design appeared first on The Financial Brand. Branch DesignEmployee impact can be high.

Banks Should Turn Branches Into Coworking Spaces

The Financial Brand

With digital banking reducing branch traffic, banks should convert unused space into coworking offices. The post Banks Should Turn Branches Into Coworking Spaces appeared first on The Financial Brand. Branch Design Branch Strategies Featured Content Branch of the Future concept branch

Turn Patchwork Branch Collection into a Coherent Brand Experience

The Financial Brand

But branch consistency can be improved, without losing local feel. The post Turn Patchwork Branch Collection into a Coherent Brand Experience appeared first on The Financial Brand. Branch DesignA network-wide overhaul isn't practical for many banks and credit unions.

Capital One Cafés: Coffee Shops or Bank Branches?

The Financial Brand

Branch Design Capital OneWould Capital One really keep opening as many of their signature cafes as they have planned if the concept wasn't working?

Beer and Banking? O Bee Credit Union’s Unique Brewpub Branch Experience

The Financial Brand

This unique multi-sensory branch blends banking with beer, with taps in the "teller bar" and the smell of hops infused by scent generators. O Bee Credit Union’s Unique Brewpub Branch Experience appeared first on The Financial Brand. Branch Design Brand Identity & Design Customer Experience O BeeThe post Beer and Banking?

The Right Retail Branch Strategy: Amazon-Style Tech or Starbucks Experience?

The Financial Brand

The post The Right Retail Branch Strategy: Amazon-Style Tech or Starbucks Experience? Branch Design Branch StrategiesWill the future of retail banking be dominated by Amazon-style digital technologies? Or will those delivering a phenomenal experience like Starbucks win the war? appeared first on The Financial Brand.

Experts Caution Against Cramming Tech, Gadgets and Gizmos in Branches

The Financial Brand

Six experts on retail design in the financial industry share their thoughts on the role technology will play in bank and credit union branches. Branch Design

Consumers Test-Drive Banking Ideas Inside This Hybrid Branch & Innovation Center

The Financial Brand

America First Credit Union invites the public to be a part of its innovation center — a lab inside a fully functioning branch location. The post Consumers Test-Drive Banking Ideas Inside This Hybrid Branch & Innovation Center appeared first on The Financial Brand. Branch Design Customer Experience Innovation Strategies America First

Branch Investment Is Part of a Strong Digital Banking Strategy

The Financial Brand

Branch Design Branch Strategies Branch of the Future concept branch digital banking digital design flagship branch mobile bankingInvestment in both digital and physical banking channels is needed to serve the multichannel bank and credit unions consumer.

9 Spectacular Headquarters Designs From Banks and Credit Unions

The Financial Brand

Branch Design Culture & LeadershipThis gallery boasts over 100 photos of slick corporate offices that foster a tech-savvy culture and help recruit talent in the Digital Age.

Bank Branch Transformation: More Than Lipstick on a Pig

The Financial Brand

The core elements of a modern banking branch renovation include customer experience, ROI, lean processes and community space. Branch Strategies Branch of the Future concept branch design Solidus universal banker

Feast Your Eyes On This High-Tech, All-Digital Branch

The Financial Brand

This branch has it all. Branch DesignInteractive touchscreens. Tablets. Smart watches. Bluetooth sensors. Two-way video conferencing. iBeacons. Contactless technology.

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