Celent Banking

NOVEMBER 19, 2015

Branch channel transformation is a complex and expensive undertaking. It is the rich diversity in approaches taken to the important task of improving branch channel efficiency and effectiveness that makes this topic so fascinating. For this reason, Celent launched two research panels in 2015, one devoted to digital banking and another focused on branch transformation. Channel systems designed ten years ago aren’t the answer to tomorrow’s challenges!

Branch Design 147

Branch Design Survey Customer Experience System 147

South State Correspondent

MAY 3, 2016

Since at least the early 1500’s, bank branches have been the central interaction point between a bank and its customers. Next to a bank’s staff, branches are one of the largest contributors to a bank’s overall brand and thus, rank highly on important items for customer satisfaction

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Branch Design Branding 163

American Banker

JANUARY 13, 2022

ESG Consumer banking Branch banking

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Branch Design 60

American Banker

APRIL 21, 2020

The pandemic won’t halt the Cincinnati bank's plan to open about 100 branches in the Southeast, but features could be added to accommodate social distancing. Greg Carmichael Earnings Branch management Regional banks Coronavirus Fifth Third Bancorp Consumer banking Branch banking

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Branch Design Regional Management 59

American Banker

NOVEMBER 12, 2021

Credit unions Coronavirus

Branch Design 62

Branch Design 62

American Banker

APRIL 24, 2020

Lenders are set to flood the SBA with new PPP applications; long nights and weekends the new normal; Fifth Third rethinks new-branch designs in light of coronavirus; and more from this week's most-read stories. SBA Ally Financial Layoffs Lending Club Square Fifth Third Coronavirus Paycheck Protection Program

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Branch Design Lending 40

The Financial Brand

SEPTEMBER 25, 2016

Take a look at this huge gallery with more than 65 photos of a dozen different retail branch concepts from around the world. Branch Design

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Branch Design Branding Retail 20

ATM Marketplace

AUGUST 29, 2017

Discover how CapStar Bank created an accessible, boutique environment featuring an open concept floor plan with automated services and private consultation spaces

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Branch Design ATM Technology 48

The Financial Brand

MARCH 26, 2017

Check out this huge collection with over 75 photos of 14 different branch projects from across the globe — ideas and inspiration for your next project. Branch Design

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Branch Design Branding Retail 15

The Financial Brand

FEBRUARY 16, 2015

Using the latest in digital technology, mBank''s new branch design reduces costs, improves consumer engagement and increases sales. Branch Strategies Branch of the Future Digital Selling Kinect mBank

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Branch Design Branding Technology Branch Strategies 26

The Financial Brand

SEPTEMBER 20, 2015

Banking needs to design retail branches that satisfy the underlying needs of today’s digital engaged consumers. Branch Strategies BMO Branch of the Future concept branch Figure3

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Branch Design Branding Retail Branch Strategies 22

The Financial Brand

NOVEMBER 22, 2022

This article Flexible Designs, Floorplans & Branding Help Future-Proof Bank Branches appeared first on The Financial Brand. In an environment of segmented markets and fast-changing consumer behaviors, flexible branch designs enable banks to respond quickly.

Marketing 18

Marketing Branding Branch Design 18

ABA Community Banking

JUNE 17, 2020

The time is right to leverage the experiences of the past few months to make significant and sustainable changes to the branch environment. The post When Will Retail Banking Return to ‘Normal’? Should It? appeared first on ABA Banking Journal.

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Retail Branch Design Branch Strategies Resources 81

ABA Community Banking

FEBRUARY 26, 2020

cities for architectural innovation and design? ABA Banking Journal Podcast Community Banking Featured Bank branches Bank community engagement Branch design Community development History

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Columbus Indiana Community National 83

ABA Community Banking

MAY 5, 2021

bank design: classicism and modernism. ABA Banking Journal Podcast Community Banking Featured Retail and Marketing Branch design Branches History

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Branch Design US Community Bank Community 52

ABA Community Banking

MARCH 24, 2021

ABA Banking Journal Podcast Community Banking Featured Policy Retail and Marketing Bank branches Branch design Commercial real estate Coronavirus Customer experience Operations Remote work Return to normal operations

Operations 63

Operations National Branch Design Customer Experience 63

The Financial Brand

JULY 10, 2022

To maximize the value of their branches, banks and credit unions are adopting tellerless designs emphasizing technology and advice. The post Retail Branch Strategy: High Tech, High Touch & Highly Trained Staff appeared first on The Financial Brand.

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Branding Branch Strategies Training Strategy 25

The Financial Brand

MARCH 18, 2021

But branches are being reborn amid a new sense of community. The post Digital Banking’s COVID Boom Drives Branch Transformation appeared first on The Financial Brand. Branch Design Branch Strategies Community BanksDigital channels won the race for convenience.

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Branding Digital Banking Branch Design Branch Strategies 34

The Financial Brand

NOVEMBER 10, 2021

With branch networks sharply reduced and their purpose changing, four experts reveal what the modern branch must have to succeed. Branch Design Branch Strategies Featured Content Technology Strategies ATM bank tellers branch employee ITM video banking

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Branding Analysis Banking Trends Trends 28

The Financial Brand

DECEMBER 1, 2021

Its new flagship branch, retail pullback in Asia, wealth management focus and search for a Google Plex replacement are pieces of the puzzle. Branch Design Branch Strategies Featured Content Spotlight Citibank retail banking universal banker

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Branding Analysis Google Banking Trends 26

The Financial Brand

MAY 30, 2021

The post The Persistent Brand Awareness Value of Branches appeared first on The Financial Brand. Branch Design Branch Strategies Featured Content SignageOut of sight truly means out of mind for banks and credit unions, even as digital channels grow.

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Branding Branch Design Branch Strategies Strategy 30

The Financial Brand

MARCH 15, 2022

Even financial institutions with only a small branch network share common rebranding issues of communications, cost and vendor management. The post 7 Rebranding Lessons from Truist’s Massive Branch Remodel appeared first on The Financial Brand.

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Management Branch Design Branch Strategies Branding 22

The Financial Brand

MAY 25, 2021

The post Avoiding Branch Rebranding Headaches in Mergers and Acquisitions appeared first on The Financial Brand. Branch Design Brand Identity & Design Featured Content Adrenaline communications employee experience mergers

Strategy 29

Strategy Branch Design Branding 29

The Financial Brand

JUNE 18, 2021

Branch network optimization is complex, but done correctly by harnessing data and customer experience research, it is highly rewarding. The post Three Essentials to Creating a High-Performing Branch Network appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Branding 28

Branding Analysis Banking Trends Trends 28

The Financial Brand

JUNE 24, 2021

Digital signs should improve in-branch marketing, communications and customer experience. Branch Design Digital Marketing digital signage videoBut do they? Here's how to avoid common pitfalls.

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Branding Analysis Banking Trends Customer Experience 27

The Financial Brand

AUGUST 24, 2021

The post Three Ways to Get Stalled Branch Projects Back on Track appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Branch Design Branch Strategies Branding Contributed Content Customer Experience rebranding

Analysis 24

Analysis Banking Trends Trends Technology 24

The Financial Brand

NOVEMBER 22, 2020

Moving beyond masks, financial institutions use technology to reduce the need for branch visits, and make people safer when they do come in. The post As COVID Spikes, Branch Safety Is Back in the Spotlight appeared first on The Financial Brand.

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Branding Technology Branch Design Customer Experience 28

The Financial Brand

MAY 5, 2022

How banks and credit unions sort out sales culture, branching strategy, and budget controls will impact their future success. Bank Branch Transformation *Bank Culture Contributed Content branch design budgets ITM micro branch

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Branch Strategies Branding Strategy Branch Design 18

The Financial Brand

MAY 13, 2020

Branch Design Branch Strategies Customer Experience Featured Content Branch of the Future CoronavirusCovid-19 comeback: Sampling of financial executives plus views of two Georgia bankers suggests a 'return to normal' will be anything but.

Georgia 30

Georgia Branding Retail Branch Design 30

The Financial Brand

AUGUST 10, 2020

Branch Design Branch Strategies CoronavirusFinancial institutions must balance many consumers' pandemic-era desire for avoiding bank lobbies by using drive-ups against cost pressures.

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Branding Branch Design Branch Strategies Strategy 29

The Financial Brand

NOVEMBER 18, 2020

Bank via BBVA Buy Embracing Branches appeared first on The Financial Brand. Branch Design Branch Strategies Culture & Leadership Featured Content Spotlight Bank of America BBVA Chime Citigroup JPMorgan Chase Marous PNC US Bank Wells Fargo

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Branding Regional US Branch Design 29

The Financial Brand

NOVEMBER 24, 2020

The post How Navy Federal Balances Digital+Branch CX in its Post-COVID Strategy appeared first on The Financial Brand. Branch Design Credit Unions Customer Experience Digital Banking Strategies Featured Content Forrester Navy FederalEven as digital usage rises, the largest U.S.

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Branding Strategy US Branch Design 25

The Financial Brand

DECEMBER 16, 2018

Over 100+ photos of new branch designs show how banks are moving away from tellers and transactions to lounges and retail hangouts. The post Branch Experience Showcase: Stunning Designs From Banks Around The World appeared first on The Financial Brand. Branch Design

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Branding Retail Branch Design 26

The Financial Brand

MAY 10, 2021

Branch Design Branch Strategies Customer Experience Digital Banking Strategies Featured Content Capital One chatbot design virtual assistantThe big retail bank's experience proves a digital + physical strategy not only works, but could be the key to capturing Gen Z.

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Branding Retail Capital Branch Design 22

The Financial Brand

JULY 10, 2022

This article Retail Branch Strategy: High Tech, High Touch & Highly Trained Staff appeared first on The Financial Brand. To maximize the value of their branches, banks and credit unions are adopting tellerless designs emphasizing technology and advice.

Branding 15

Branding Branch Strategies Training Technology 15