Why diversity abounds in new branch designs
Celent Banking
NOVEMBER 19, 2015
Branch channel transformation is a complex and expensive undertaking. It is the rich diversity in approaches taken to the important task of improving branch channel efficiency and effectiveness that makes this topic so fascinating. For this reason, Celent launched two research panels in 2015, one devoted to digital banking and another focused on branch transformation. Channel systems designed ten years ago aren’t the answer to tomorrow’s challenges!
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