Celent Banking

NOVEMBER 19, 2015

Branch channel transformation is a complex and expensive undertaking. It is the rich diversity in approaches taken to the important task of improving branch channel efficiency and effectiveness that makes this topic so fascinating. For this reason, Celent launched two research panels in 2015, one devoted to digital banking and another focused on branch transformation. Channel systems designed ten years ago aren’t the answer to tomorrow’s challenges!

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Branch Design Survey Customer Experience System 147

Banker to Banker

MAY 3, 2016

Since at least the early 1500’s, bank branches have been the central interaction point between a bank and its customers. Next to a bank’s staff, branches are one of the largest contributors to a bank’s overall brand and thus, rank highly on important items for customer satisfaction

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Branch Design Branding 163

American Banker

APRIL 21, 2020

The pandemic won’t halt the Cincinnati bank's plan to open about 100 branches in the Southeast, but features could be added to accommodate social distancing. Greg Carmichael Earnings Branch management Regional banks Coronavirus Fifth Third Bancorp Consumer banking Branch banking

Branch Design 47

Branch Design Regional Management 47

American Banker

APRIL 24, 2020

Lenders are set to flood the SBA with new PPP applications; long nights and weekends the new normal; Fifth Third rethinks new-branch designs in light of coronavirus; and more from this week's most-read stories. SBA Ally Financial Layoffs Lending Club Square Fifth Third Coronavirus Paycheck Protection Program

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Branch Design Lending 41

The Financial Brand

SEPTEMBER 25, 2016

Take a look at this huge gallery with more than 65 photos of a dozen different retail branch concepts from around the world. Branch Design

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Branch Design Retail 24

The Financial Brand

MARCH 6, 2016

Here is a massive gallery with 50+ photos of branch concepts from around the world — ideas and inspiration that will shape your branch experience. Branch Design ANZ BBVA Island Savings la Caixa Santander Virgin Money

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Branch Design Retail 24

ATM Marketplace

AUGUST 29, 2017

Discover how CapStar Bank created an accessible, boutique environment featuring an open concept floor plan with automated services and private consultation spaces

Branch Design 48

Branch Design Technology 48

The Financial Brand

SEPTEMBER 20, 2015

Banking needs to design retail branches that satisfy the underlying needs of today’s digital engaged consumers. Branch Strategies BMO Branch of the Future concept branch Figure3

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Branch Design Retail Branch Strategies Strategy 26

The Financial Brand

FEBRUARY 16, 2015

Using the latest in digital technology, mBank''s new branch design reduces costs, improves consumer engagement and increases sales. Branch Strategies Branch of the Future Digital Selling Kinect mBank

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Branch Design Technology Branch Strategies Strategy 26

ABA Community Banking

JUNE 17, 2020

The time is right to leverage the experiences of the past few months to make significant and sustainable changes to the branch environment. Community Banking Featured Human Resources Retail and Marketing Bank branches Branch design Branch management Branch strategy Digital banking Digital transformation ITMs Retail banking Sales Staffing

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Retail Branch Design Branch Strategies Resources 62

ABA Community Banking

FEBRUARY 26, 2020

cities for architectural innovation and design? ABA Banking Journal Podcast Community Banking Featured Bank branches Bank community engagement Branch design Community development HistoryWith just 44,000 residents, how did the town of Columbus, Indiana, become one of the nation's leading architectural destinations -- ranked sixth of all U.S. The answer: a community bank president named J. Irwin Miller.

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Columbus Indiana Community National 61

The Financial Brand

NOVEMBER 24, 2020

The post How Navy Federal Balances Digital+Branch CX in its Post-COVID Strategy appeared first on The Financial Brand. Branch Design Credit Unions Customer Experience Digital Banking Strategies Featured Content Forrester Navy FederalEven as digital usage rises, the largest U.S.

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Branding US Strategy Branch Design 24

The Financial Brand

NOVEMBER 22, 2020

Moving beyond masks, financial institutions use technology to reduce the need for branch visits, and make people safer when they do come in. The post As COVID Spikes, Branch Safety Is Back in the Spotlight appeared first on The Financial Brand.

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Branding Technology Branch Design Customer Experience 24

The Financial Brand

NOVEMBER 11, 2020

Renovating branches can be a tough sell, but a simple three-step approach can quickly make a huge difference to antiquated facilities. The post A Realistic Alternative to Putting Up with Outdated Bank Branches appeared first on The Financial Brand.

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Branch Design Customer Experience Branding 25

The Financial Brand

AUGUST 10, 2020

Branch Design Branch Strategies CoronavirusFinancial institutions must balance many consumers' pandemic-era desire for avoiding bank lobbies by using drive-ups against cost pressures.

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Branding Branch Design Branch Strategies Strategy 27

The Financial Brand

NOVEMBER 18, 2020

Bank via BBVA Buy Embracing Branches appeared first on The Financial Brand. Branch Design Branch Strategies Culture & Leadership Featured Content Spotlight Bank of America BBVA Chime Citigroup JPMorgan Chase Marous PNC US Bank Wells Fargo

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Regional Branding US Branch Design 22

The Financial Brand

FEBRUARY 26, 2017

Seven retail banking experts share their insights on branch design trends and outline their vision for banking services in the physical space. Branch Design Branch Strategies

Trends 25

Trends Retail Branch Design Branch Strategies 25

The Financial Brand

DECEMBER 16, 2018

Over 100+ photos of new branch designs show how banks are moving away from tellers and transactions to lounges and retail hangouts. The post Branch Experience Showcase: Stunning Designs From Banks Around The World appeared first on The Financial Brand. Branch Design

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Branding Retail Branch Design 26

The Financial Brand

MAY 12, 2020

Branch Design Branch Strategies Customer Experience Featured Content Branch of the Future CoronavirusCovid-19 comeback: Sampling of financial executives plus views of two Georgia bankers suggests a 'return to normal' will be anything but. The post What Reopening Plans Reveal About Retail Banking’s Future appeared first on The Financial Brand.

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Georgia Branding Retail Branch Design 23

The Financial Brand

OCTOBER 1, 2019

Facial recognition and avatars give consumers a unique adventure at unusual Associated Bank branch, and help attract new customers. The post Interactive Tech Drives Bank’s New Experiential Branch appeared first on The Financial Brand. Branch Design Customer Experience

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Branding Branch Design Customer Experience 23

The Financial Brand

MAY 13, 2019

Banking brands are solving branch system malaise and building instant equity with consumers by renovating instead of bulldozing everything. The post Optimize or Kill Bank and Credit Union Branches? Branch Designappeared first on The Financial Brand.

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Branding System Branch Design 24

The Financial Brand

JULY 8, 2019

The post Branches Should Be Advice Centers, But Are Banks Ready? Branch Design Featured ContentFinancial institutions can make more money and serve people better if they improve advisory services and stop hiding them behind teller areas. appeared first on The Financial Brand.

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Branding Branch Design 25

The Financial Brand

JUNE 30, 2020

The post Digital Pioneer BBVA USA Opts to Build New Branches … Here’s Why appeared first on The Financial Brand. Branch Design Branch Strategies Featured ContentMarrying virtual and physical, halving the floor plan, trimming staff to basics, and rethinking mission go into post-COVID expansion drive.

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Branding Branch Design Branch Strategies Strategy 18

The Financial Brand

AUGUST 28, 2019

Banking executives should carefully weigh the cost-benefits of building a LEED-certified branch or headquarters. The post Improved Workspaces Key Reason Banking Brands Opt for Green Design appeared first on The Financial Brand. Branch DesignEmployee impact can be high.

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Branding Branch Design 23

The Financial Brand

FEBRUARY 24, 2019

With digital banking reducing branch traffic, banks should convert unused space into coworking offices. The post Banks Should Turn Branches Into Coworking Spaces appeared first on The Financial Brand. Branch Design Branch Strategies Featured Content Branch of the Future concept branch

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Branding Digital Banking Branch Design Branch Strategies 26

The Financial Brand

SEPTEMBER 10, 2019

But branch consistency can be improved, without losing local feel. The post Turn Patchwork Branch Collection into a Coherent Brand Experience appeared first on The Financial Brand. Branch DesignA network-wide overhaul isn't practical for many banks and credit unions.

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Branding Branch Design 20

The Financial Brand

OCTOBER 17, 2016

Branch Design Capital OneWould Capital One really keep opening as many of their signature cafes as they have planned if the concept wasn't working?

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Capital Branch Design 25

The Financial Brand

SEPTEMBER 24, 2018

This unique multi-sensory branch blends banking with beer, with taps in the "teller bar" and the smell of hops infused by scent generators. O Bee Credit Union’s Unique Brewpub Branch Experience appeared first on The Financial Brand. Branch Design Brand Identity & Design Customer Experience O BeeThe post Beer and Banking?

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Branch Design Customer Experience Branding 25

The Financial Brand

MAY 30, 2018

The post The Right Retail Branch Strategy: Amazon-Style Tech or Starbucks Experience? Branch Design Branch StrategiesWill the future of retail banking be dominated by Amazon-style digital technologies? Or will those delivering a phenomenal experience like Starbucks win the war? appeared first on The Financial Brand.

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Branch Strategies Branding Technology Strategy 23

The Financial Brand

JUNE 7, 2017

Six experts on retail design in the financial industry share their thoughts on the role technology will play in bank and credit union branches. Branch Design

Industry 18

Industry Retail Technology Branch Design 18

The Financial Brand

OCTOBER 31, 2018

America First Credit Union invites the public to be a part of its innovation center — a lab inside a fully functioning branch location. The post Consumers Test-Drive Banking Ideas Inside This Hybrid Branch & Innovation Center appeared first on The Financial Brand. Branch Design Customer Experience Innovation Strategies America First

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Branding Innovation Branch Design Customer Experience 20

The Financial Brand

SEPTEMBER 12, 2016

Branch Design Branch Strategies Branch of the Future concept branch digital banking digital design flagship branch mobile bankingInvestment in both digital and physical banking channels is needed to serve the multichannel bank and credit unions consumer.

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Strategy Digital Banking Branch Design Branch Strategies 22

The Financial Brand

JUNE 18, 2017

Branch Design Culture & LeadershipThis gallery boasts over 100 photos of slick corporate offices that foster a tech-savvy culture and help recruit talent in the Digital Age.

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Branch Design Leadership 20

The Financial Brand

OCTOBER 6, 2015

The core elements of a modern banking branch renovation include customer experience, ROI, lean processes and community space. Branch Strategies Branch of the Future concept branch design Solidus universal banker

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Customer Experience Community Branch Design Branch Strategies 25

The Financial Brand

AUGUST 29, 2016

This branch has it all. Branch DesignInteractive touchscreens. Tablets. Smart watches. Bluetooth sensors. Two-way video conferencing. iBeacons. Contactless technology.

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Video Technology Branch Design 19