PYMNTS

MARCH 2, 2017

billion in the same period in 2015. “We Niblock went on to credit Lowe’s strong performance during the holiday shopping season, boosted by the company’s omnichannel platform, customer experience design capabilities and project expertise for their success in Q4. percent over 2015. billion, up from $13.9 Canada and Mexico.

Retail 100

Retail Trends Customer Experience Report 100

PYMNTS

FEBRUARY 14, 2018

His expertise in digital technologies, restaurant operations and branding make him a perfect fit for Chipotle as we seek to enhance our customer experience, drive sales growth and make our brand more relevant.”. Niccol, who came to Taco Bell in 2011, became CEO in 2015 after holding the position of president.

Branding 108

Branding Leadership Customer Experience Innovation 108

PYMNTS

OCTOBER 10, 2017

Token was founded in 2015 as an open banking platform allowing a global ecosystem of banks, bank customers and developers to move money and information securely worldwide, instantly and without friction. Both Token and Volante will be demonstrating the joint VolPay Hub and TokenOS proposition at SIBOS in Toronto this year.”.

Customer Experience 118

Customer Experience Security Payments Software 118

PYMNTS

JANUARY 22, 2020

QSR customers expect quality food and their preferred payment methods, and they want those things immediately. Restaurant operators are doing their best to satisfy those demands, spending billions on sophisticated, innovative solutions that improve experiences for customers who are dining in or ordering delivery or pickup.

Technology 146

Technology Operations System Cards 146

PYMNTS

JULY 26, 2016

But how can real-time data, real-time tracking and real-time interaction with the customer actually lead to better business results? In a webinar earlier this month that asked the question “How Can Real-Time Decisions Improve the Customer Experience?” Then they rolled out a full solution in December of 2015.

Analytics 100

Analytics Customer Experience Fraud Case Study 100

PYMNTS

NOVEMBER 23, 2016

Nordstrom is broadening the scope of its B2B gift card operations by teaming up with prepaid card company CashStar. 22), Nordstrom said it will look to expand its gift card market share by being able to reach new corporate customers. In an announcement Tuesday (Nov. ”

Cards 100

Cards Customer Experience Analysis Resources 100

PYMNTS

DECEMBER 10, 2019

We operate more than a few high-powered, data-supported crystal balls here at PYMNTS, and one of the things we have learned about the future of payments and commerce is that personalized customer service promises to play an even bigger role in the coming decade than it did over the last 10 years. David and Goliath? “To

Software 135

Software Data Analysis Course 135

PYMNTS

JULY 19, 2017

A new report from the state-backed British Business Bank (BBB), however, suggests alternative lenders are becoming an increasingly important part of its operations in a different way, highlighting how the lines between alternative finance (AltFin) and traditional finance continue to blur. But the BBB also works with traditional players.

Lending 138

Lending Capital Report Customer Experience 138

Celent Banking

OCTOBER 12, 2015

This week I’m in Singapore, which provides a beautiful backdrop for Sibos 2015, the annual conference that brings together thousands of business leaders, decision makers and topic experts from a range of financial institutions, market infrastructures, multinational corporations and technology partners.

Conference 100

Conference Compliance Customer Experience Analysis 100

PYMNTS

SEPTEMBER 17, 2018

HomeAway, which was acquired by industry giant Expedia for nearly $4 billion in 2015, owns and operates travel booking platforms, including VacationRentals.com, VRBO and several others. It currently does business via a total of 50 websites and platforms around the world, operating in 23 languages and offering rentals in 190 countries.

Data 122

Data Analytics Security Payments 122

PYMNTS

FEBRUARY 25, 2016

In 2015, the company brought in an estimated $43 million, making Victoria’s Secret’s 62 percent market share seem catchable. s Top 5,000 list in 2015 overall and took the number two ranking for top retail brands. Operated under parent company L Brands, whose stock reached an all-time high of more than $100 in early Nov.

Branding 100

Branding New York City Retail Online 100

Fintech Labs Insights

JANUARY 27, 2016

What if you could keep all the things you like about the in-person customer experience and leave out everything you don’t like? Pictured: SaleMove founder and CEO Daniel Michaeli demonstrating the SaleMove Engagement Platform and Omni Call at FinovateFall 2015. “All browsers, all operating systems.”

Customer Experience 12

Customer Experience Online New York City Video 12

PYMNTS

NOVEMBER 22, 2019

Raghu Mahadevan, 7-Eleven’s vice president of the digital customer experience, said in an announcement earlier this month, “7Voice takes 7NOW ordering from screen to voice, enabling customers to order in whatever way they prefer that is most convenient to them.”. The profit rise, however, hasn’t reportedly come to fruition.

Retail 139

Retail Strategy United States Comparison 139

PYMNTS

JUNE 7, 2018

market, the need to focus on digital channels isn’t news; instead, they are beginning to realize that they must also differentiate themselves in terms of brick-and-mortar customer experiences, something IKEA has always done well. IKEA’s business model depends on customers being able to see room designs and dimensions in person.

Retail 122

Retail Customer Experience Branding Comparison 122

PYMNTS

SEPTEMBER 6, 2016

And there’s a huge land grab for mobile wallet space, so banks are trying to achieve a seamless customer experience. Citing the PYMNTS Global Fraud Attack Index , Jenkins explained that there were 27 fraud attacks for every 1,000 transactions in Q4 2015, an increase of 215 percent over 12 months.

Security 100

Security CA Payments Big Data 100

PYMNTS

OCTOBER 4, 2019

Hanna recently spoke with PYMNTS about how self-service kiosks and the company’s Grubhub partnership are modernizing Taco Bell’s ordering options and providing insights into customers’ expectations. Enabling Customers to ‘Own Their Ordering Experiences’ With Self-Service.

Strategy 132

Strategy Cards Branding Customer Experience 132

Celent Banking

NOVEMBER 19, 2015

For this reason, Celent launched two research panels in 2015, one devoted to digital banking and another focused on branch transformation. Most banks appear to associate branch channel transformation with “radical changes” in the branch operating model. Among them is omnichannel delivery. No Longer Optional.

Branch Design 100

Branch Design Retail Customer Experience Survey 100

PYMNTS

OCTOBER 6, 2017

In a state of constant change, how does an online retailer ensure it is keeping up with the best customer experience, security, payments solution or fulfillment process? It can make strategic progress instead of spreading itself thin while constantly playing catch up with its customers. It can be disastrous.

Retail 109

Retail Fraud Customer Experience Management 109

PYMNTS

AUGUST 16, 2016

In 2015 alone, app sales increased to $59.86 In 2015 alone, 50 those retailers generated $29.46 million online app reviews from the App Store and Google Play to find out exactly, in customer’s own words, what it takes to “win” with a mobile retail app. “No The business of retail apps is booming. billion from $35.48

Retail 100

Retail Study Mobile Comparison 100

PYMNTS

JULY 1, 2016

Singapore’s GDP was roughly $407 billion in 2015. Between 2011 and 2015, the government allocated $16 billion to help accelerate Singapore’s research, innovation and enterprise landscape. The country’s ecosystem was ranked 10 th in the 2015 Global Startup Ecosystem Ranking, making it one of the top startup centers in the world.

National 133

National Training Bitcoin Samsung 133

PYMNTS

JULY 6, 2017

Simon Malls, shared that its redevelopment rate stemming from net operating income rose from 3.5 percent in 2015, then saw a decline to 7.6 There were 4,000 store closures in 2016, and brokerage company Cushman & Wakefield is projecting an additional 13,000 will shut their doors in 2018. One of the largest mall owners in the U.S.,

Retail 109

Retail Course Capital Operations 109

Insights on Business

FEBRUARY 19, 2016

I have listed below 3 key actions for banks to learn from FinTechs , which was also recorded in a late 2015 video for IBM’s Academy of Technology Video series. Simplification of the overall IT and Operations will help banks to not only become more lean and agile but also redirect the cost savings for digital transformation initiatives.

Fintech 132

Fintech Video Lending Industry 132

NCR

FEBRUARY 24, 2017

Offering unrivalled portability, ATMs operate everywhere from the Swiss Alps to the Antarctic. According to a recent report from Retail Banking Research, the proportion of ATMs that are situated away from bank branches rose to more than half (51 percent) in 2015. ” New customer experiences.

ATM 85

ATM Customer Experience Examples Innovation 85

PYMNTS

NOVEMBER 28, 2018

As of 2015, premium foods accounted for $14.5 We felt that Jet was very aligned with us in wanting to create great customer experiences. Because Jet.com does not have cold-chain operations nationwide, the availability of Ollie meals will be somewhat limited through the platform. billion in annual revenue out of $12.9

Oklahoma 139

Oklahoma Oklahoma City New Jersey Philadelphia 139

Fintech Labs Insights

NOVEMBER 13, 2015

ID Analytics won first place in its category at the 2015 Fierce Innovation Awards: Telecom Edition. The company impressed judges with its ID Connect solution, launched in September , which makes it easier onboard and enroll customers digitally. end-user customer experience. financial impact. market validation.

Analytics 12

Analytics Innovation San Diego New York City 12

PYMNTS

MARCH 16, 2016

2015 report by Statistics Korea, via eMarketer , found a striking disparity in growth between physical and online retail in South Korea last year. percent in the country from July 2014 to July 2015, eCommerce sales alone increased 21.2 While overall retail activity rose just 0.5 percent over the same period.

Retail 100

Retail Online Customer Experience Operations 100

NCR

JANUARY 16, 2017

In the UK alone, for example, there were 29 new banking licence applications in progress in 2015, and the likes of Apple Pay and Google Wallet are making great progress in developing innovative new services to entice customers with the promise of better value and convenience. More simplified operations. A more digital business.

Trends 40

Trends Retail Customer Experience Resources 40

PYMNTS

JUNE 13, 2019

trillion in 2018, and fraudulent mobile app transactions increased 680 percent between 2015 and 2018. Balancing security with improving the customer experience is a challenge for all industries, though reducing friction is even more vital for luxury merchants. Fraud doesn’t impact all industries equally.

Fraud 110

Fraud Security Retail Tools 110

PYMNTS

AUGUST 22, 2018

The company has an average customer order amount of $100 and average order size of 10 items. Boxed does not offer the broad challenge to Amazon that retail chains do, but it could least poke the eCommerce operator in the side. online retail brands) in the company’s 2017 Customer Experience Index.

Milwaukee 102

Milwaukee Retail Colorado Examples 102

PYMNTS

SEPTEMBER 1, 2016

Sharma is a retail veteran with stints at Apple, Walmart and Williams-Sonoma, where he helped transform delivery and logistics into a critical part of the customer experience. That experience is often undersold and often ignored. And when it comes to customer experiences, consumers will expect more visibility and transparency.

How To 101

How To Retail Customer Experience Online 101

PYMNTS

JUNE 29, 2020

Meeting customers’ online expectations is a familiar challenge for N26, which launched its digital-only banking service in 2015. Providing features to a customer base that is turning to mobile channels is one of the main reasons N26 used the cloud to build out its banking architecture, Grossman explained.

Mobile 174

Mobile Digital Banking System Innovation 174

Jeff For Banks

DECEMBER 13, 2018

In 2015, the Company was recognized as American Banker's #1 bank for three-year ROE. The Bank operates five full service offices. It also operates 13 Home Loan Centers in Oregon and Idaho. Thanks to good old growth and balance sheet management which saw their net interest margin expand from 3.49% in 2015 to 3.80% today.

Oregon 101

Oregon Ohio California Community Bank 101

PYMNTS

NOVEMBER 18, 2016

billion in FinTech VC funding in the quarter, down 17 percent compared to the previous quarter — a stark decline from the $5 billion-plus quarterly investment values seen in quarters in 2015. That includes third-party web, mobile and social operations, the firm explained. Their “ Pulse of Fintech “ report found $2.4

Fintech 100

Fintech US Capital Community 100

PYMNTS

APRIL 27, 2018

It’s also made the offering of subscription services a robust channel for a business to operate in. Successful subscription businesses require execution, not location, in making customer experiences frictionless. By one measure , subscription company websites have seen visitor growth of over 800 percent since 2014.

Study 190

Study Retail Industry Marketing 190

CB Insights

DECEMBER 19, 2017

Modern-day retail is at an inflection point as retailers face struggling physical storefronts, massive debt, and inefficient operations, among other issues. Increased expenses, supply chain inefficiencies, and the need to enhance operating results contributed to the perfume retailer’s bankruptcy, which was court-approved in October.

Retail 78

Retail Branding Company Capital 78

CB Insights

JANUARY 6, 2019

Founded: 2015. The key focus areas are big data analytics and multi-channel customer outreach strategies; projects such as on-can printing, wearable technology, and Bluetooth beacons are noted on the Coca-Cola website. Founded: 2015. Founded: 2015. Founded: 2015 . Ikea — SPACE10.

Innovation 77

Innovation Retail Branding Technology 77

PYMNTS

JANUARY 17, 2017

2015, Slack launched its $80 million Slack Fund, and then, the company made three rounds of investments. It’s a savings bot, which aims to “humanize” the experience with consumers as it lives on Facebook’s Messenger platform. To date, the Digit app — operating on SMS and mobile — has saved users more than $350 million.

San Francisco 100

San Francisco Community Branding Customer Experience 100